I am reaching out to outside sales team with our factory to see what else can be done if anythingThe customer purchased furniture back in August The furniture has a year warranty dateThanks for your cooperation [redacted]
to whom it my concern; The last time I spoke to Miss [redacted] * was trying to get a appointment to go to her house and take a look at her bed but she hung up on me during the process and I was unable to do soIf she would permit me to come to her home and take a look at the bed that would be great but we are not willing to give here a refund on her purchasePlease let me know what to do going forward Thanks Ashley Furniture Homestore Lagrange
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The week of June 16th, I called to check on the status of my replacement bed as one month had passed after he told me he ordered it He said he would check and call me back, but did not I called again on Friday June 20th again to find out the status of my replacement bed He stated at that time that he did not order a replacement and wanted to see the bed, so I scheduled an appointment to meet that afternoon at 5pm, after THREE months of making several complaints, and apparently being lied to I left work early to meet him and arrived home before 5, and as I was pulling up, the Ashley truck was leaving the neighborhood The manager did not come, but instead sent his driver who initially installed the bed incorrectly The manager broke his promise to meet with me to discuss the bed and see where it is cracked on both sides of the top of the headboard At this point, I am frustrated with dealing with this man and his broken promises to replace and/or fix the bed I paid $cash for This is the WORST customer service I have ever received and I will NEVER purchase from Ashley furniture store again It is a shame he is so focused on not refunding my money that he can't see that he has lost customers in the process I would like the complaint to be posted so that other potential customers are aware that they will not receive a quality product NOR good service once you pay for your purchase Regards, [redacted]
I am reaching out to outside sales team with our factory to see what else can be done if anythingThe customer purchased furniture back in August The furniture has a year warranty dateThanks for your cooperation [redacted]
to whom it my concern; The last time I spoke to Miss [redacted] * was trying to get a appointment to go to her house and take a look at her bed but she hung up on me during the process and I was unable to do soIf she would permit me to come to her home and take a look at the bed that would be great but we are not willing to give here a refund on her purchasePlease let me know what to do going forward Thanks Ashley Furniture Homestore Lagrange
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The week of June 16th, I called to check on the status of my replacement bed as one month had passed after he told me he ordered it He said he would check and call me back, but did not I called again on Friday June 20th again to find out the status of my replacement bed He stated at that time that he did not order a replacement and wanted to see the bed, so I scheduled an appointment to meet that afternoon at 5pm, after THREE months of making several complaints, and apparently being lied to I left work early to meet him and arrived home before 5, and as I was pulling up, the Ashley truck was leaving the neighborhood The manager did not come, but instead sent his driver who initially installed the bed incorrectly The manager broke his promise to meet with me to discuss the bed and see where it is cracked on both sides of the top of the headboard At this point, I am frustrated with dealing with this man and his broken promises to replace and/or fix the bed I paid $cash for This is the WORST customer service I have ever received and I will NEVER purchase from Ashley furniture store again It is a shame he is so focused on not refunding my money that he can't see that he has lost customers in the process I would like the complaint to be posted so that other potential customers are aware that they will not receive a quality product NOR good service once you pay for your purchase Regards, [redacted]