World Modern Design

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This business advertises a "No Hassle Return Policy" and kept ignoring my calls and emails for weeks, forcing me to put a complaint with my credit card company to get them to respond to meI have spent a lot of my valuable time and frustration getting them to respond to meI had two huge boxes in my car for a month, while trying to contact them daily and begging them to give me an address to return these itemsI happily paid $for shipping the merchandise back, and I will accept nothing less than a full refund for the amount I paid for the merchandise, which is $There was never a mention of a restocking fee and I refuse to give this business even a pennyMy complaints to Revdex.com and elsewhere will not be resolved until I receive a refund of $in my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi we are really sorry to hear about this dissatisfied customer but please be advise as this stool was out of stock and our warehouse advised us that the shipment coming in will be a different in price so that is y the price changed and the we couldn’t fulfill this order

Hi we are really sorry to hear about this dissatisfied customer but please be advise as this stool was out of stock and our warehouse advised us that the shipment coming in will be a different in price so that
is y the price changed and the we couldn’t fulfill this order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Your response is ABSURD!! I should have had options available to me according to your policy:"Phone:###-###-####Email* ***CUSTOMER SERVICE:For questions about your order or any of our products, contact a customer service representative at *** Between Mon- Fri, 10:a.m- 5:p.m.TEMPORARILY UNAVAILABLE ITEMS:Most orders ship within 2-working daysUnusually high demand may deplete our stock, temporarilyWe will advise you when you can expect delivery, and you will be given the following options:1) Wait until the item is available.2) Order a substitute.3) Cancel the request for the item."Your response that you were informed the chair would be "a different price" is ludicrousDo you expect me to BELIEVE that the chair I bought for $was increased to $233.50??? I should have been allowed to choose from the other fabric choices or a substitute chair!!! They were ALL under $when I purchased the one for my son! *I* should have had the choice to cancel and get a refundI paid for the chair that was $This was the 1st I had ever shopped for a drafting stoolMy son turned and loves to draw and I was extremely excitedI did not intentionally try to take advantage of something and purchase chairsI wanted a nice chair for my sonI spent days raving to my friends and family about your website and the great chair I found for my son only to be crushed with a notice of a fast refund and cancelled order! I would like to receive the chair I paid for in any colored fabric
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi again I am not sure what options you were looking for but if it would any way for us to fulfill your order we would of done that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This business advertises a "No Hassle Return Policy" and kept ignoring my calls and emails for weeks, forcing me to put a complaint with my credit card company to get them to respond to meI have spent a lot of my valuable time and frustration getting them to respond to meI had two huge boxes in my car for a month, while trying to contact them daily and begging them to give me an address to return these items. I happily paid $for shipping the merchandise back, and I will accept nothing less than a full refund for the amount I paid for the merchandise, which is $425.92. There was never a mention of a restocking fee and I refuse to give this business even a pennyMy complaints to Revdex.com and elsewhere will not be resolved until I receive a refund of $in my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I initiated a dispute with American Express on Oct ***, after failing to get a response from the business over multiple days of calling and emailsThe business finally responded and "offered" to refund with *** on November *** in a one-sentence emailThey later retracted that, even though they have the merchandise in their possession and said that they will not refund me because of the *** *** disputeAt this point, this business has my money AND the merchandise and is refusing to refund meI think this speaks to their unprofessionalism and complements my experience with them so farPlease note that I now realize that the address of the business is a residence in Brooklyn, NY and they just take orders from the website and drop-ship using other more established businessesIt does not appear that they even know business is doneThis has been a horrible experience and I will not stop complaining and publicizing my experience until I get ALL my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

hi again we did confirmed we will send a refund and a few minutes after that she just put in a dispute from that alone you can just see that this is just one of those customers that you cant work with and it haves nothing to do with our business as we try our best to accommodate all our customers and the same was with this as we were just trying to help her and get her the stool change as to notice it was her mistake with ordering the wrong size and now I just have to deal with the bank on this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I initiated a dispute with American Express on Oct [redacted], after failing to get a response from the business over multiple days of calling and emails. The business finally responded and "offered" to refund with [redacted] on November [redacted] in a one-sentence email. They later retracted that, even though they have the merchandise in their possession and said that they will not refund me because of the [redacted] dispute. At this point, this business has my money AND the merchandise and is refusing to refund me. I think this speaks to their unprofessionalism and complements my experience with them so far. Please note that I now realize that the address of the business is a residence in Brooklyn, NY and they just take orders from the website and drop-ship using other more established businesses. It does not appear that they even know business is done. This has been a horrible experience and I will not stop complaining and publicizing my experience until I get ALL my money back.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Your response is ABSURD!! I should have had 3 options available to me according to your policy:"Phone:###-###-####Email[redacted]CUSTOMER SERVICE:For questions about your order or any of our products, contact a customer service representative at [redacted] Between Mon. - Fri, 10:00 a.m. - 5:00 p.m.TEMPORARILY UNAVAILABLE ITEMS:Most orders ship within 2-3 working days. Unusually high demand may deplete our stock, temporarily. We will advise you when you can expect delivery, and you will be given the following options:1) Wait until the item is available.2) Order a substitute.3) Cancel the request for the item."Your response that you were informed the chair would be "a different price" is ludicrous. Do you expect me to BELIEVE that the chair I bought for $33.50 was increased to $233.50??? I should have been allowed to choose from the other 3 fabric choices or a substitute chair!!! They were ALL under $200 when I purchased the one for my son! *I* should have had the choice to cancel and get a refund. I paid for the chair that was $33.50. This was the 1st I had ever shopped for a drafting stool. My son turned 14 and loves to draw and I was extremely excited. I did not intentionally try to take advantage of something and purchase 100 chairs. I wanted a nice chair for my son. I spent 3 days raving to my friends and family about your website and the great chair I found for my son only to be crushed with a notice of a fast refund and cancelled order! I would like to receive the chair I paid for in any colored fabric.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This business advertises a "No Hassle Return Policy" and kept ignoring my calls and emails for weeks, forcing me to put a complaint with my credit card company to get them to respond to me. I have spent a lot of my valuable time and frustration getting them to respond to me. I had two huge boxes in my car for a month, while trying to contact them daily and begging them to give me an address to return these items. I happily  paid $85 for shipping the merchandise back, and I will accept nothing less than a full refund for the amount I paid for the merchandise, which is $425.92. There was never a mention of a restocking fee and I refuse to give this business even a penny. My complaints to Revdex.com and elsewhere will not be resolved until I receive a refund of $425.92 in my account. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

hi we are really sorry to learn about this customers complain as I looked in to this the customer first want to change to a different size so it took us some time to check in our warehouse if we have the other size in stock so we confirmed that we have it and we can exchange it for her she decide to...

just send it back for a refund so after the stools was returned we inspect it and we confirmed that we got it and we would like to send her a refund true [redacted] less 15% restocking fee as this is our policy and she said ok and send us her [redacted] email address to do that but right after email us the address she went and put in a dispute with her credit card so now I just need to work with the credit card company and I told them everything and they are working on it