The Act of God is not being disputed. What is being disputed is the lie to the second delay that was told to us by the driver when we finally received our delivery. As an employee at the time, we were told our delivery was bumped for a better paying corporate customer AND the back-up driver for the unfortunate gentleman who was taken ill turned the job down. We are not vile people and understand the illness, it is the compounded misrepresentation and falsifications in delays causing us the additional expenses on top of the contracted delay clause. No one is accepting the lies, therein is the issue. Someone needs to be accountable for misrepresentation.
Generally speaking, a van line will provide a per diem rate
or actual receipts, whichever is less, for a delay in delivery caused by a
carrier. Customer service informed the
shipper that an inconvenience claim form would be sent out from [redacted] Lines and they would coordinate...
the review process.
Upon further conversation between customer service and
[redacted] regarding the specifics of the situation, Braun was informed
that this extreme happening would be considered an “Act of God” and therefore,
not be subject to reimbursement. Upon
receipt of this information, on February 12th Braun issued the
following letter accompanied by a check to the shipper:
We would like to apologize for the delay in the delivery
of your household goods. In all of
Braun’s years of moving experience, never has such an unfortunate situation
happened with one of our drivers.
Upon your delivery, a request was placed with [redacted] for an inconvenience claim form to be sent out to you. Upon submission of the completed form with
receipts attached, [redacted] would be able to process the claim.
Upon further conversation with [redacted] in claims at[redacted],
it is my understanding that our driver having a heart attack is considered an
“Act of GOD”, hence no compensation is normally sent out.
Braun deeply values its relationships with customers and
employees. We understand that relocation
can be very stressful. We wish this
terrible, unforeseen event did not delay the arrival of your household
goods. As a measure of goodwill, Braun
will send you a check for $700.00.
Again, we deeply regret the inconvenience you experienced
as a result of the delivery delay of your household goods. Should you have occasion to move again, we
hope that you will give us the opportunity to provide the type of service for
which our company is known and recognized.
We appreciate your business and your patience throughout
the process. We wish you the best of
health and happiness in your new home.
The Act of God is not being disputed. What is being disputed is the lie to the second delay that was told to us by the driver when we finally received our delivery. As an employee at the time, we were told our delivery was bumped for a better paying corporate customer AND the back-up driver for the unfortunate gentleman who was taken ill turned the job down. We are not vile people and understand the illness, it is the compounded misrepresentation and falsifications in delays causing us the additional expenses on top of the contracted delay clause. No one is accepting the lies, therein is the issue. Someone needs to be accountable for misrepresentation.
Generally speaking, a van line will provide a per diem rate
or actual receipts, whichever is less, for a delay in delivery caused by a
carrier. Customer service informed the
shipper that an inconvenience claim form would be sent out from [redacted] Lines and they would coordinate...
the review process.
Upon further conversation between customer service and
[redacted] regarding the specifics of the situation, Braun was informed
that this extreme happening would be considered an “Act of God” and therefore,
not be subject to reimbursement. Upon
receipt of this information, on February 12th Braun issued the
following letter accompanied by a check to the shipper:
We would like to apologize for the delay in the delivery
of your household goods. In all of
Braun’s years of moving experience, never has such an unfortunate situation
happened with one of our drivers.
Upon your delivery, a request was placed with [redacted] for an inconvenience claim form to be sent out to you. Upon submission of the completed form with
receipts attached, [redacted] would be able to process the claim.
Upon further conversation with [redacted] in claims at[redacted],
it is my understanding that our driver having a heart attack is considered an
“Act of GOD”, hence no compensation is normally sent out.
Braun deeply values its relationships with customers and
employees. We understand that relocation
can be very stressful. We wish this
terrible, unforeseen event did not delay the arrival of your household
goods. As a measure of goodwill, Braun
will send you a check for $700.00.
Again, we deeply regret the inconvenience you experienced
as a result of the delivery delay of your household goods. Should you have occasion to move again, we
hope that you will give us the opportunity to provide the type of service for
which our company is known and recognized.
We appreciate your business and your patience throughout
the process. We wish you the best of
health and happiness in your new home.