World of Dreams Vacations, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Client booked a Norwegian Cruise with our agency on Nov29, and placed a deposit of $at that timeWe offered *** *** *** Travel Insurance, which we always do to every client we bookThe client accepted the travel insurance and we purchased it on Dec 4, in the amount of
$By purchasing the insurance within days of trip deposit date, the insurance company offers extended coverage including coverage of pre-existing conditionsThe Insurance policy was done online by our agency on Dec 4, and an email and hard copy via US Mail was sent to the client directly by *** *** ***On January 11, we were advised to cancel the cruise by the clientThe full cruise deposit of $was refunded by *** Cruise LineHowever, the Travel Insurance is not refundable after a day Satisfaction Guarantee period had passedSince the cruise was cancelled more than weeks after deposing, the insurance is not refundableThis is clearly stated in the Statement of Coverage which was included with the policyWe spoke to *** *** *** numerous times on the clients behalf and explained to them that our client filed an a complaint with the Revdex.com, which is the first time since our inception in 1998! *** *** sympathized with our position and got a supervisor to approve the refund, less a $service feeThe client accepted this resolution and the problem has been resolved