Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached a copy of my receipt from the merchant As you can see a cash register receipt was conveniently stapled over the no returns language on their document so as to hide it The business is lying At no time was that language EVER pointed out to me, nor was it discussed or explained When the document was presented for my signature I was told that I was signing to indicate that I was taking one rug with me and the other two were on order As you can see on my document the special order section is not completed - again noting I was not told this was a special order and non-returnable.When I called for a refund I spoke with the receptionist who told me that I had to speak with Dana the sales person and she wasn't available and would have to call me back When Ahmad R [redacted] called me back I asked who he was because I was expecting a call from Dana He then advised he was her husband and the owner I then advised that I was not going to come in to pick up the rugs that I had changed my mind It was then that Mr R [redacted] became angry with me and asked me "What am I supposed to do with them?" I said "sell them" He was not happy with that answer and became very defensive and I then advised that I was not going to argue with him and that I just wanted my money back and if he was unwilling to do that then I would dispute the charge on my card It was then that he told me that he would spend $100,to fight this and then hung up on me I was not rude as this merchant indicates, in fact it was he who was angry and unprofessional The credit card company did find in favor of the merchant due to the no returns language that was not pointed out to me by said merchant which is why this is deceptive The merchant has also been unjustly enriched by keeping my money and the product I would just like a refund and to be done with this There is no reason other than greed to keep my money He can easily resell these rugs as that's what his business is Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached a copy of my receipt from the merchant As you can see a cash register receipt was conveniently stapled over the no returns language on their document so as to hide it The business is lying At no time was that language EVER pointed out to me, nor was it discussed or explained When the document was presented for my signature I was told that I was signing to indicate that I was taking one rug with me and the other two were on order As you can see on my document the special order section is not completed - again noting I was not told this was a special order and non-returnable.When I called for a refund I spoke with the receptionist who told me that I had to speak with Dana the sales person and she wasn't available and would have to call me back When Ahmad R [redacted] called me back I asked who he was because I was expecting a call from Dana He then advised he was her husband and the owner I then advised that I was not going to come in to pick up the rugs that I had changed my mind It was then that Mr R [redacted] became angry with me and asked me "What am I supposed to do with them?" I said "sell them" He was not happy with that answer and became very defensive and I then advised that I was not going to argue with him and that I just wanted my money back and if he was unwilling to do that then I would dispute the charge on my card It was then that he told me that he would spend $100,to fight this and then hung up on me I was not rude as this merchant indicates, in fact it was he who was angry and unprofessional The credit card company did find in favor of the merchant due to the no returns language that was not pointed out to me by said merchant which is why this is deceptive The merchant has also been unjustly enriched by keeping my money and the product I would just like a refund and to be done with this There is no reason other than greed to keep my money He can easily resell these rugs as that's what his business is Regards, [redacted]