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World Resorts International

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World Resorts International Reviews (2)

[redacted],We received your email yesterday requesting login credentials into our Expired Resort Stays platform. It would have been appropriate on your part to allow us at least 24 hours before lodging a [redacted] complaint. Nevertheless, you did not purchase your Resort Stay Voucher from World Resorts...

International but from [redacted]. World Resorts International spun-off the program on December 3, 2011 and, as you point out, you purchased the voucher on December 12, 2011. You will need to contact [redacted] in regards to the voucher you purchased from them utilizing the contact information you were provided at the time of your purchase. WRI is unable to assist with the fulfillment of this voucher as WRI has no interest in the acquiring company.Member Services

This is the email that has been sent to Mr. [redacted] about his marketing gift. The gift was given to him for taking the presentation and is not part of his membership.

Dear Mr. [redacted]:

World Resorts International is in receipt of your Revdex.com complaints dated October 9th, 2012...

requesting a refund of booking deposits made to [redacted].

As you are aware, the travel offer that you received for attending a presentation is provided by [redacted], an unrelated third-party, that World Resorts International purchased certain travel certificates as premiums for presentation attendees.

WRI undertakes full disclosure in all aspects of premiums used by the company including, postcards that state, "Restrictions apply-call for details', call center scripting that specifies to the consumer, at the time of the reservation, that they will be responsible for any taxes, governmental surcharges and/or and other reservation fees. Additionally, certain marketing entities receiving these calls record each call by caller and send confirmations that include the full details of the offer. All of these measures are to ensure that there is no misconception about the offer being without charge.

Given that this offer is provided by a third-party, WRI has no access to records or communications with certificate holders to determine whether or not the customer appropriately followed the directions for redemption and requested travel within the allotted dates for the offer. It has come to our attention that many times customers are requesting a travel date that is not within the parameters of the offer. Additionally, WRI has not received or processed any of the booking fees you refer to and therefore has no ability to refund any monies paid. You will need to request a refund directly from [redacted]. In the event you no longer desire to proceed with a reservation with [redacted], WRI, in the interest of customer satisfaction, will replace the premium you received with a $75 [redacted] Gift Card or a $100 [redacted] Hotel Card for your time in attendance at a presentation. In the event you feel that [redacted] has violated any of the terms and conditions of its offer, provided to you through the certificate disclosures, we recommend you address that breach directly with [redacted]. Should you require assistance with obtaining a refund of your deposits to [redacted], I would be happy to assist with the task.

In order for us to resolve this matter with you simply email me at [redacted].com or phone me at ###-###-####.

Best Regards,

Vice President of Member Services

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Address: Honolulu, Hawaii, United States, 96815-1774

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