World Specialties International Marketplace

Initial Business Response /* (1000, 5, 2017/05/10) */
We provide an online application process that ensures error-free entries into the Green Card Lottery Program, and allows applicants to easily track the status of the application
Even though you can enter the U.SDiversity Visa Lottery for
free at the U.SDepartment of State website, We offer many
services that the government site does not, including:
- Registration available now (U.SDOS has limited open registration dates which typically don't start until early October)
- Registration available days a year
- Sending photos by post mail
- Online support by experts
- Update of contact information at any time
- Multiple-year submissions
Per our terms and conditions, this service is non-refundableAt this point we can offer a discount of $as a courtesy
If you have any other questions, please give us a call at 702-942-
Thank you,
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2017/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are not providing any services, not even the "unlimited open registration dates" services, because my application is not reviewed, processed or registered in any way, after the period of time you promisedIt has been weeks overdue, and I want my money back
The last time I signed into my account, which is May 11th 2017, weeks after I submitted an application through your website, it still says pendingYou claimed that within 72hours someone will examine my photo, but after weeks it is still pending and the application is not processed at allYour company is not doing any work to register my application, and after weeks it makes me come to the conclusion that, you are incapable of registering my application
Since you have failed to offer the service you claimed, I demand a refund of $from the full amount of $that I paid, plus $process fee that you chargedI will leave the approximately $amount to you, for any potential expenses you may have spent on my accountI also want my account closed, and I want you to destroy any record you have of my personal information
Final Business Response /* (1000, 11, 2017/05/26) */
To reach an agreement with the customer, we have provided a refund of $as requestedWe hope this resolves this matterPlease contact us by calling (702)942-if you have any further questions
Thank You
Customer Service

Initial Business Response /* (1000, 5, 2016/06/23) */
Dear ***
We apologize for the confusion encountered while accessing our websiteWe are an online application preparation and submission serviceOur home page clearly states:
"USA Green Card Organization is a private entity
and is not affiliated with the U.S."
A disclaimer can be found on the bottom of every page providing customers with this informationA full refund was issued on 6/23/(Refund reference # ***
If you have any questions or concerns you may contact us at 702-726-
Thank You,
Customer Care

Initial Business Response /* (1000, 8, 2017/11/28) */
Dear Customer,
We at USA Green Card Lottery take pride in providing our customers with the help they need to complete their process both completely and accurately
We've reviewed your account and appreciate your feedbackWe understand
your issue and we sincerely apologizeDue to the inconvenience, we have issued a full refund back to your account and deleted your information from our system
You will see the funds available to your account in the next 3-business days, and you will receive a certificate of deletion to the email providedPlease don't hesitate to contact us if you have any further issues with this account
Thank you

Initial Business Response /* (1000, 5, 2015/11/06) */
***,
We are sorry for any inconvenience when attempting to contact us
As a courtesy, we have refunded the account in fullThe confirmation number for the refund is ***The account was refunded on 10/28/
If you
have any questions or concerns regarding your refund, please contact us at 1-206-577-
Thank you,
Customer Care

Initial Business Response /* (1000, 5, 2015/12/02) */
[redacted],
Based on information provided, customer has been refunded $70.00 out of the $299.00 as a courtesy(Confirmation #[redacted]).
In order for customer to receive full refund of remaining balance, a [redacted] account must be provided...

due to refund being outside of refund policy standards.
Customer can contact us directly with [redacted] account information at [redacted], and advise the customer service representative of the current situation with account.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will contact them with a [redacted] acct no. as I do not believe that they really applied for me even though they gave me a # but with no proof it was from the usa green card lottery. I applied myself and received a confirmation so I do no think you can apply twice,!!

Initial Business Response /* (1000, 5, 2015/09/11) */
We apologize for any confusion encountered while accessing our site. As per our records, customer was refunded in full on September 3,2015 (transaction 927302354).
Please notify us if you have any further questions.
Initial Consumer...

Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Got my money back - thank you so much for your help !!
You are great people for people !!
With Best Regards
[redacted]

Initial Business Response /* (1000, 5, 2017/10/27) */
We apologize for any inconvenience, however as per our records, we see communication with the customer from 10/13 - 10/19. Services have been downgraded to a 1 year submission, and a refund has been provided on 10/19. Transaction ID...

[redacted].
Please feel free to contact us if you have further questions.
Customer Service,

Initial Business Response /* (1000, 8, 2015/10/06) */
As per our records customer did in fact pay the amount of $299 on August 8,2008. However, we did not receive photos to finish the process until 9/10/2015. At which point we did revise and finalize their submission and will be entered in the 2015...

year lottery (confirmation number - [redacted]) At this point full services have been rendered and per our terms and conditions no refund is due. Nonetheless we can offer a partial refund along with a downgrade as the customer currently has a lifetime application.
Please notify us if further information is required .
Thank you.