Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[All they did was repeat their original responseThere was NO attempt to resolve the situationMy viewpoint of this company definately remains the same!!!! ]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.comComplaint # *** Re: *** ** *** *** ***
*** * ** *** Daytime Phone: *** *** Evening Phone: *** *** E-mail: ***To whom it may concern:We are in receipt of the complaint initiated by the above-mentioned
client.Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have not met Mrs*** expectationsWe appreciate your patience, during our review of this matter. Upon receipt of *** H***, Cruises Only initiated an internal review of his travel folioThe notes in Mrs*** booking indicate that he has been contacted by a Customer Service Supervisor regarding his concerns and request for compensation. The Supervisor advised that she has spoke with Mr***. The Supervisor advised that she spoke with Mr*** and a $refund in the form of a check will be issued to him directly and mailed via US Mail to Mr*** home addressOn behalf of Cruises Only, we appreciate this opportunity to address our client’s concerns.If you have any further questions regarding this reservation, please do not hesitate to contact us. We appreciate your patience and understanding with this matter.Sincerely,*** *** Customer Support
To whom it may concern, We are in receipt of the complaint initiated by the above mentioned clientCustomer Satisfaction is always our primary concern and it is a disappointment to learn that we have not met Mr***'s expectationsWe appreciate your patience during our review of this
matter.Upon receipt of this complaint, Delta SkyMiles Cruises initiated an internal review of the reservations that Mr*** bookedI was able to listen to the phone call in which Mr*** confirmed of the reservationsAt about minutes into the call, when the booking agent asked if they were US citizens, Mr*** responded that no, they are Indian CitizensShe then asked if he had already checked with his government to make sure he had the correct documentation to take the cruiseMr*** responded that yes, he hadThe agent responded by saying, "perfect, we just have to advise ncitizens to double check with their government just to be safe on cruises."In conclusion, our Delta SkyMiles Cruises agent did take the necessary steps to make sure that Mr*** was aware that he may need more documentation, in which case he said he was "good"Unfortunately, we will not be able to facilitate the request to refund the penalties incurred by Norwegian Cruise Line, for cancellation of these two reservations.On behalf of Delta SkyMiles Cruises, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding these reservations, please do not hesitate to contact us.Sincerely,*** *** Customer Relations SpecialistDelta SkyMiles Cruises
November 17, Revdex.com Case Name: Mrs*** *** Complaint # *** To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn
that we have not met Mrs***’ expectations. We appreciate your patience during our review of this matter. In reviewing Mrs***’ reservation we determined that she was indeed eligible for $in on-board spending creditThis has been rectified in her booking, broken down as separate $creditsWe have sent Mrs*** and updated invoice showing the additional $Please convey our apologies to Mrs*** for any frustration or consternation this may have causedOn behalf of Cruises.Com, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, *** *** Customer Relations Specialist Cruises.Com
May 15, Revdex.com Case Name: Mr*** *** Complaint # *** To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a
disappointment to learn that we have not met Mr***’s expectations. We appreciate your patience during our review of this matter. Upon receipt of this complaint, CruisesOnly initiated an internal review of Mr***’s reservationWhile Mr*** is correct in that he qualified for a $rebate, the details of his onboard account indicated a final payment to the cruise line of $and that is what he was refundedIn now knowing the specifics, we have authorized a refund of $as requested by Mr*** to his credit card on fileThis refund will be processed within 7-business days and will appear on his subsequent credit card statementWe hope Mr*** will accept our apologies for any frustration or disappointment he experienced regarding his rebateOn behalf of CruisesOnly, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, *** *** Customer Relations Specialist CruisesOnly
August 20, Revdex.com Complaint # *** Re: *** *** To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern, and it is a disappointment to learn
that we have not met Mrs*** expectations. Upon receipt of Mrs***s complaint, Cheap Cruises initiated an internal review of her travel folioThe notes in Mrs***s booking indicate that she has been contacted by a Customer Care Manager and spoken to members of the management team regarding her concerns and request for beverage packagesAfter Mrs*** spoke to the Customer Care Manager extensive research was doneOn August 14, she called into our Customer Service queue and asked about the beverage package promotion and was advised this is a *** *** *** promotion onlyMrs*** is currently booked with *** *** *** therefore the promotion is not applicable and cannot be offered to her and her Families bookings On behalf of Cheap Cruises, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us. We appreciate your patience and understanding with this matter Regards,
*** *** Customer Support
January 25, Revdex.com Re: Ms*** # *** To whom it may concern: Thank you for providing us with another opportunity to address Ms***’s concernsWe truly regret that our previous correspondence did not meet with her approval. Your continued patience has been appreciated while we have reviewed the matterMs*** contacted our Customer Care department on Friday, January *** ***, although part of ***, is operated by a third party; World Travel HoldingsThe cancel fee of $has been waived and refunded, along with the travel protection in the amount of $Ms*** will receive a total refund of $Please allow 1-billing cycles for record of the transactions to post to Ms***’s monthly online/paper billing statementThe penalty amount of $was paid directly to *** *** Line, and is not something *** *** is able to refundWe truly apologize for any inconvenience this may causePer our company policy, it is the sole responsibility of the client to check with the appropriate consulates and obtain the necessary proof of citizenship, as these requirements are subject to change at any time and vary by individual circumstance. On behalf of *** ***, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us. We appreciate your patience and understanding with this matterSincerely, Customer Relations *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[There was no hyperlink as claimedObviously this is a He Said/She Said situation There was no hyperlink, and nothing to indicate exclusion and misleading advertising As I explained in my complaint, I saw that I was charged tax, but thought it must be being handled as a rebate, so I allowed time for it to clear Upon calling, the recording says to call back another time if not sailing within daysA timely response is not possible if you direct customers to call another time I have gotten this response every time I called, and if I followed your directive, I would still not be calling until March 21,
Regards,
*** ***
January 23, 2017Revdex.comCase Name: Mr*** ***Complaint # ***To whom it may concern:We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not
met Mr***’s expectations. We appreciate your patience during our review of this matter. Upon receipt of this complaint, CheapCruises.Com initiated an internal review of Mr***’s reservationAs Mr*** is aware, we sometimes record phone conversations for training purposesWe were able to locate Mr***’s initial inquiry call and his booking phone call with agent *** from July 24, At the outset of the inquiry call, Mr*** mentions that he has booked with CheapCruises.Com before and has sailed with *** *** *** in the past, as wellMr*** also noted that he has sailed on *** *** *** and *** ***We note this portion of the phone conversation because all cruise lines require guests to board at least minutes prior to the scheduled departure time.During the booking call, later the same day Mrs*** advised *** that they had already purchased their air travel, prior to finalizing and securing their cruise reservation with ***This was also prior to *** sending the ***s their confirmation invoiceContained in the invoice, as Mr*** noted, is verbiage describing the need for guests to arrive no later than hours prior to the scheduled departure timeThe invoice was marked as read and accepted by the ***s on July 25, Also as noted by Mr*** in his complaint, *** did not discuss the air travel in any detail with either Mror Mrs***.On December 18, Mr*** called *** about transfersWe were also able to locate this callMr*** said that they just received notification of a change in flight status and their flight would be arriving at 1:30pmMr*** advised *** that he spoke with an *** representative and thought it would be more likely that a *** *** *** transfer would best get them to the ship on time*** asked Mr*** to email him their flight schedule offered to call *** to set up one-way transfers*** got approval from Mr*** to charge his credit card on file and the call ended.According to notes in their booking, on December 20, our Customer Care Team received a call from Mrs*** about their flight situationAfter some discussion, Mrs*** was offered a $onboard credit and $in future travel discounts as compensation for the difficulties they were experiencingThis offer was accepted and an email was sent to their email address on file for the $future travel discount and our company paid the cruise line $so they would have that available to them as an onboard credit during the sailing.Although we bear some responsibility for the lack of verbal communication, the guests, according to Mrs*** had already purchased the air portion of their trip prior to securing their cruise reservation and, according to Mr*** their flight schedule had a change in status that prompted him to call to add transfersThe guests also accepted the above noted compensation prior to their sailingBased on this information, we respectfully decline to offer any further compensation.On behalf of CheapCruises.Com, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact usSincerely,*** ***Customer Relations SpecialistCheapCruises.Com
November 7, 2016Revdex.comCase Name: Mr*** ***Complaint # *** To whom it may concern:We are in receipt of the rebuttal complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not met Mr***’s expectations. We appreciate your patience during our review of this matter. Upon receipt of Mr***’s rebuttal complaint, CruisesOnly revisited an internal review of his travel folio. In reviewing Mr***’s reservation we again found that he booked his cruise reservation online at our website. We also noted that there is no record of Mr*** speaking to anyone in our offices, no record of any phone call to our number, 1-800-278-at all since Setpember 15, 2016, the date he booked his cruise on-lineBased on this and the information previously provided to the Revdex.com we again state that we are unable to provide Mr*** with any monetary compensation.We sincerely regret that Mr*** did not get an expected promotional itemAs a gesture of our concern we would like to extend a $future travel discount to you, which may be applied toward your next cruise vacation confirmed with CruisesOnly. Please note that this discount is valid until November 30, and is non-transferable, not redeemable for cash, and not valid for airline ticketsTo redeem, simply call 1-800-278-and use reference # ***On behalf of CruisesOnly, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact usSincerely, *** ***Customer Relations SpecialistCruisesOnly
August 14, Revdex.com Case Name: Ms*** *** *** Complaint # *** To whom it may concern: We are in receipt of the rebuttal complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that our initial response did not meet with Ms***’s expectations. We appreciate your patience during our review of this matter. We regret that Ms*** does not agree with our policyWe simply need Mrs***’s approval before cancelling or removing Ms*** from the reservationIf we were to cancel without being aware of the co-payer’s intention or even knowledge of Ms***’s plan to cancel or remove herself from the reservation, this would leave Mrs*** in a potentially untenable positionOnce we are made aware by Mrs*** that she approves of the cancellation, we will proceed with the cancellationOtherwise, the reservation will remain activeIf Mrs*** agrees to have Ms*** remove herself from the booking, then Mrs*** would take on full responsibility for the reservationTo answer Ms***’s question, this is not a “forced” cruiseMs*** and Mrs*** agreed to reserve this cruise together and we must have the agreement of both parties to make any material changes to the reservationAnd although listed as the Lead Passenger, as both parties have paid an equal amount thus far, both parties retain equal rights on the bookingWe also wish to inform Ms*** that as this cruise is not scheduled to sail for over a year from now, the final payment is not due until July 8, Therefore no additional payments need be made prior to that dateOnce again, our apologies for any frustration on Ms***'s part but we remain firm on our initial responseOn behalf of CheapCruises.Com, we appreciate this opportunity to once again address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, *** *** Customer Relations Specialist CheapCruises.Com
To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not met Ms***’s expectations. We appreciate your patience during our review of
this matter. Upon receipt of this complaint, Cruises for *** ***, powered by CruisesOnly, initiated an internal review of Ms***'s reservationI was able to conclude that Ms*** did indeed qualify for a total of 48,points, but only received 24,During the reservation process, a mistake was made and the double points promotion was not addedThere was an attempt to add the additional points later on, which was rejected unfortunately, but we have been actively working to have them addedAfter speaking with another department on the status of these points, I have been told that Ms*** will receive the additional 24,points in 7-business daysThis was on Monday, 9/18/As soon as I received confirmation of this, I did send an email directly to Ms*** letting her know. We hope Ms*** will accept our apologies for any frustration or disappointment she experienced regarding her pointsOn behalf of Cruises for *** ***, powered by CruisesOnly, we appreciate the opportunity to address our client's concernsIf you have any further questions regarding this reservation, please do not hesitate to contact us. Sincerely,*** ***Customer Relations Specialist CruisesOnly
March 2, Revdex.com Re: Ms*** *** #*** To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client; however, we have not received any written communication from Ms*** outlining her
concernsWe apologize for any inconvenience this has causedIn order to properly address her concerns, we ask that Ms*** resend her letterWe have included our contact information, as well as *** *** ***’s information, in the event that she has/or would like to contact the cruise line directly *** Cruises - Attn: Customer Relations *** *** ***
*** ** *** ***
*** ** ***
*** ***
*** *** *** *** ***s Guest Care Department *** ** *** ***
*** *** ***
*** ***
*** *** On behalf of *** Cruises, we appreciate the opportunity to address our client’s concerns. If you have any further questions, please do not hesitate to contact us. Sincerely, *** *** *** Cruises
January 3, Revdex.com Case Name: Ms*** *** Complaint # *** To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that we have
not met Ms***’s expectations. We appreciate your patience during our review of this matter. Upon reviewing Ms***’s reservation we found that she did indeed book with Cruises.Com on May 20, Regarding her concern of not realizing she was not booking directly with *** Cruise Lines, when our agents answer the phone their greeting begins with “Thank you for calling Cruises.Com…”Additionally all of our email communication, including the confirmation invoice sent once the reservation is secured, is branded with the Cruises.Com logoWe regret that Ms*** felt she was misled in this regardThe $Ms*** is referring to in her complaint is an advance deposit that we paid to *** Cruise Line on her behalfThis was a promotional special provided to Ms*** by Cruises.Com that the guest must pay back within a certain time frameWe did not charge her credit card for this deposit as once the reservation was transferred over to *** Cruise Lines as the cruise line refunded the $we had paid themConcerning the insurance charges, although Ms*** did indeed have insurance coverage from the moment she booked her cruise with Cruises.Com, as one time courtesy we agreed to refund the insurance fee of $per personThe amount of $is in the process of being refunded to Ms***Ultimately Ms*** was charged our $cancellation fee and the $processing fee applied at the time of booking is non-refundableAlthough we are not sure what pMs*** is referring to, any advertising we do for any cruise line is with the cruise line’s approvalWe also regret is Ms*** experienced any shortfall in service when transferring her reservation over to *** Cruise LinesOn behalf of Cruises.Com, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact usSincerely, *** *** Customer Relations Specialist Cruises.Com
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedHOWEVER, the statements made here are falseI did contact *** and they said that they could not help me and that I should contact the cruise line insteadI will continue to follow up on thisThank you.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
December 27, 2017Revdex.comCase Name: MrsFlora ***Complaint # *** To whom it may concern:We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn
that we have not met Mrs***’s expectations. We appreciate your patience during our review of this matter. As per Mrs***’s request, we searched our phone records for the specific date, time and length of callWe found a call from 2:30am (5:30am Mrs***’s time) on December 13, that lasted @ minutesThis call was with agent ***In reviewing the call we concur with Mrs***’s recollection, that the agent did advise Mrs*** that if she upgraded to the Premium interior cabin she would receive a complimentary drink package*** further advised Mrs*** that the value of the drink package would be $300.Based on our research, we have authorized a refund of $to Mrs***’s credit card on fileThis refund will be processed within 7-business daysThank you for conveying our most sincere apologies to Mrs*** for this incorrect information and we trust she and her family enjoyed a wonderful sailing aboard the *** ***.On behalf of Cruises.Com, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, *** ***Customer Relations SpecialistCruises.Com
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. To whom it may concern:My complaint specifically about Cruises Only; phone ***
***Sincerely,*** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[All they did was repeat their original responseThere was NO attempt to resolve the situationMy viewpoint of this company definately remains the same!!!! ]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.comComplaint # *** Re: *** ** *** *** ***
*** * ** *** Daytime Phone: *** *** Evening Phone: *** *** E-mail: ***To whom it may concern:We are in receipt of the complaint initiated by the above-mentioned
client.Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have not met Mrs*** expectationsWe appreciate your patience, during our review of this matter. Upon receipt of *** H***, Cruises Only initiated an internal review of his travel folioThe notes in Mrs*** booking indicate that he has been contacted by a Customer Service Supervisor regarding his concerns and request for compensation. The Supervisor advised that she has spoke with Mr***. The Supervisor advised that she spoke with Mr*** and a $refund in the form of a check will be issued to him directly and mailed via US Mail to Mr*** home addressOn behalf of Cruises Only, we appreciate this opportunity to address our client’s concerns.If you have any further questions regarding this reservation, please do not hesitate to contact us. We appreciate your patience and understanding with this matter.Sincerely,*** *** Customer Support
To whom it may concern, We are in receipt of the complaint initiated by the above mentioned clientCustomer Satisfaction is always our primary concern and it is a disappointment to learn that we have not met Mr***'s expectationsWe appreciate your patience during our review of this
matter.Upon receipt of this complaint, Delta SkyMiles Cruises initiated an internal review of the reservations that Mr*** bookedI was able to listen to the phone call in which Mr*** confirmed of the reservationsAt about minutes into the call, when the booking agent asked if they were US citizens, Mr*** responded that no, they are Indian CitizensShe then asked if he had already checked with his government to make sure he had the correct documentation to take the cruiseMr*** responded that yes, he hadThe agent responded by saying, "perfect, we just have to advise ncitizens to double check with their government just to be safe on cruises."In conclusion, our Delta SkyMiles Cruises agent did take the necessary steps to make sure that Mr*** was aware that he may need more documentation, in which case he said he was "good"Unfortunately, we will not be able to facilitate the request to refund the penalties incurred by Norwegian Cruise Line, for cancellation of these two reservations.On behalf of Delta SkyMiles Cruises, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding these reservations, please do not hesitate to contact us.Sincerely,*** *** Customer Relations SpecialistDelta SkyMiles Cruises
November 17, Revdex.com Case Name: Mrs*** *** Complaint # *** To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn
that we have not met Mrs***’ expectations. We appreciate your patience during our review of this matter. In reviewing Mrs***’ reservation we determined that she was indeed eligible for $in on-board spending creditThis has been rectified in her booking, broken down as separate $creditsWe have sent Mrs*** and updated invoice showing the additional $Please convey our apologies to Mrs*** for any frustration or consternation this may have causedOn behalf of Cruises.Com, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, *** *** Customer Relations Specialist Cruises.Com
May 15, Revdex.com Case Name: Mr*** *** Complaint # *** To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a
disappointment to learn that we have not met Mr***’s expectations. We appreciate your patience during our review of this matter. Upon receipt of this complaint, CruisesOnly initiated an internal review of Mr***’s reservationWhile Mr*** is correct in that he qualified for a $rebate, the details of his onboard account indicated a final payment to the cruise line of $and that is what he was refundedIn now knowing the specifics, we have authorized a refund of $as requested by Mr*** to his credit card on fileThis refund will be processed within 7-business days and will appear on his subsequent credit card statementWe hope Mr*** will accept our apologies for any frustration or disappointment he experienced regarding his rebateOn behalf of CruisesOnly, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, *** *** Customer Relations Specialist CruisesOnly
August 20, Revdex.com Complaint # *** Re: *** *** To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern, and it is a disappointment to learn
that we have not met Mrs*** expectations. Upon receipt of Mrs***s complaint, Cheap Cruises initiated an internal review of her travel folioThe notes in Mrs***s booking indicate that she has been contacted by a Customer Care Manager and spoken to members of the management team regarding her concerns and request for beverage packagesAfter Mrs*** spoke to the Customer Care Manager extensive research was doneOn August 14, she called into our Customer Service queue and asked about the beverage package promotion and was advised this is a *** *** *** promotion onlyMrs*** is currently booked with *** *** *** therefore the promotion is not applicable and cannot be offered to her and her Families bookings On behalf of Cheap Cruises, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us. We appreciate your patience and understanding with this matter Regards,
*** *** Customer Support
January 25, Revdex.com Re: Ms*** # *** To whom it may concern: Thank you for providing us with another opportunity to address Ms***’s concernsWe truly regret that our previous correspondence did not meet with her approval. Your continued patience has been appreciated while we have reviewed the matterMs*** contacted our Customer Care department on Friday, January *** ***, although part of ***, is operated by a third party; World Travel HoldingsThe cancel fee of $has been waived and refunded, along with the travel protection in the amount of $Ms*** will receive a total refund of $Please allow 1-billing cycles for record of the transactions to post to Ms***’s monthly online/paper billing statementThe penalty amount of $was paid directly to *** *** Line, and is not something *** *** is able to refundWe truly apologize for any inconvenience this may causePer our company policy, it is the sole responsibility of the client to check with the appropriate consulates and obtain the necessary proof of citizenship, as these requirements are subject to change at any time and vary by individual circumstance. On behalf of *** ***, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us. We appreciate your patience and understanding with this matterSincerely, Customer Relations *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[There was no hyperlink as claimedObviously this is a He Said/She Said situation There was no hyperlink, and nothing to indicate exclusion and misleading advertising As I explained in my complaint, I saw that I was charged tax, but thought it must be being handled as a rebate, so I allowed time for it to clear Upon calling, the recording says to call back another time if not sailing within daysA timely response is not possible if you direct customers to call another time I have gotten this response every time I called, and if I followed your directive, I would still not be calling until March 21,
Regards,
*** ***
January 23, 2017Revdex.comCase Name: Mr*** ***Complaint # ***To whom it may concern:We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not
met Mr***’s expectations. We appreciate your patience during our review of this matter. Upon receipt of this complaint, CheapCruises.Com initiated an internal review of Mr***’s reservationAs Mr*** is aware, we sometimes record phone conversations for training purposesWe were able to locate Mr***’s initial inquiry call and his booking phone call with agent *** from July 24, At the outset of the inquiry call, Mr*** mentions that he has booked with CheapCruises.Com before and has sailed with *** *** *** in the past, as wellMr*** also noted that he has sailed on *** *** *** and *** ***We note this portion of the phone conversation because all cruise lines require guests to board at least minutes prior to the scheduled departure time.During the booking call, later the same day Mrs*** advised *** that they had already purchased their air travel, prior to finalizing and securing their cruise reservation with ***This was also prior to *** sending the ***s their confirmation invoiceContained in the invoice, as Mr*** noted, is verbiage describing the need for guests to arrive no later than hours prior to the scheduled departure timeThe invoice was marked as read and accepted by the ***s on July 25, Also as noted by Mr*** in his complaint, *** did not discuss the air travel in any detail with either Mror Mrs***.On December 18, Mr*** called *** about transfersWe were also able to locate this callMr*** said that they just received notification of a change in flight status and their flight would be arriving at 1:30pmMr*** advised *** that he spoke with an *** representative and thought it would be more likely that a *** *** *** transfer would best get them to the ship on time*** asked Mr*** to email him their flight schedule offered to call *** to set up one-way transfers*** got approval from Mr*** to charge his credit card on file and the call ended.According to notes in their booking, on December 20, our Customer Care Team received a call from Mrs*** about their flight situationAfter some discussion, Mrs*** was offered a $onboard credit and $in future travel discounts as compensation for the difficulties they were experiencingThis offer was accepted and an email was sent to their email address on file for the $future travel discount and our company paid the cruise line $so they would have that available to them as an onboard credit during the sailing.Although we bear some responsibility for the lack of verbal communication, the guests, according to Mrs*** had already purchased the air portion of their trip prior to securing their cruise reservation and, according to Mr*** their flight schedule had a change in status that prompted him to call to add transfersThe guests also accepted the above noted compensation prior to their sailingBased on this information, we respectfully decline to offer any further compensation.On behalf of CheapCruises.Com, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact usSincerely,*** ***Customer Relations SpecialistCheapCruises.Com
November 7, 2016Revdex.comCase Name: Mr*** ***Complaint # *** To whom it may concern:We are in receipt of the rebuttal complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not met Mr***’s expectations. We appreciate your patience during our review of this matter. Upon receipt of Mr***’s rebuttal complaint, CruisesOnly revisited an internal review of his travel folio. In reviewing Mr***’s reservation we again found that he booked his cruise reservation online at our website. We also noted that there is no record of Mr*** speaking to anyone in our offices, no record of any phone call to our number, 1-800-278-at all since Setpember 15, 2016, the date he booked his cruise on-lineBased on this and the information previously provided to the Revdex.com we again state that we are unable to provide Mr*** with any monetary compensation.We sincerely regret that Mr*** did not get an expected promotional itemAs a gesture of our concern we would like to extend a $future travel discount to you, which may be applied toward your next cruise vacation confirmed with CruisesOnly. Please note that this discount is valid until November 30, and is non-transferable, not redeemable for cash, and not valid for airline ticketsTo redeem, simply call 1-800-278-and use reference # ***On behalf of CruisesOnly, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact usSincerely, *** ***Customer Relations SpecialistCruisesOnly
August 14, Revdex.com Case Name: Ms*** *** *** Complaint # *** To whom it may concern: We are in receipt of the rebuttal complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that our initial response did not meet with Ms***’s expectations. We appreciate your patience during our review of this matter. We regret that Ms*** does not agree with our policyWe simply need Mrs***’s approval before cancelling or removing Ms*** from the reservationIf we were to cancel without being aware of the co-payer’s intention or even knowledge of Ms***’s plan to cancel or remove herself from the reservation, this would leave Mrs*** in a potentially untenable positionOnce we are made aware by Mrs*** that she approves of the cancellation, we will proceed with the cancellationOtherwise, the reservation will remain activeIf Mrs*** agrees to have Ms*** remove herself from the booking, then Mrs*** would take on full responsibility for the reservationTo answer Ms***’s question, this is not a “forced” cruiseMs*** and Mrs*** agreed to reserve this cruise together and we must have the agreement of both parties to make any material changes to the reservationAnd although listed as the Lead Passenger, as both parties have paid an equal amount thus far, both parties retain equal rights on the bookingWe also wish to inform Ms*** that as this cruise is not scheduled to sail for over a year from now, the final payment is not due until July 8, Therefore no additional payments need be made prior to that dateOnce again, our apologies for any frustration on Ms***'s part but we remain firm on our initial responseOn behalf of CheapCruises.Com, we appreciate this opportunity to once again address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, *** *** Customer Relations Specialist CheapCruises.Com
To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that we have not met Ms***’s expectations. We appreciate your patience during our review of
this matter. Upon receipt of this complaint, Cruises for *** ***, powered by CruisesOnly, initiated an internal review of Ms***'s reservationI was able to conclude that Ms*** did indeed qualify for a total of 48,points, but only received 24,During the reservation process, a mistake was made and the double points promotion was not addedThere was an attempt to add the additional points later on, which was rejected unfortunately, but we have been actively working to have them addedAfter speaking with another department on the status of these points, I have been told that Ms*** will receive the additional 24,points in 7-business daysThis was on Monday, 9/18/As soon as I received confirmation of this, I did send an email directly to Ms*** letting her know. We hope Ms*** will accept our apologies for any frustration or disappointment she experienced regarding her pointsOn behalf of Cruises for *** ***, powered by CruisesOnly, we appreciate the opportunity to address our client's concernsIf you have any further questions regarding this reservation, please do not hesitate to contact us. Sincerely,*** ***Customer Relations Specialist CruisesOnly
March 2, Revdex.com Re: Ms*** *** #*** To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client; however, we have not received any written communication from Ms*** outlining her
concernsWe apologize for any inconvenience this has causedIn order to properly address her concerns, we ask that Ms*** resend her letterWe have included our contact information, as well as *** *** ***’s information, in the event that she has/or would like to contact the cruise line directly *** Cruises - Attn: Customer Relations *** *** ***
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*** *** On behalf of *** Cruises, we appreciate the opportunity to address our client’s concerns. If you have any further questions, please do not hesitate to contact us. Sincerely, *** *** *** Cruises
January 3, Revdex.com Case Name: Ms*** *** Complaint # *** To whom it may concern: We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn that we have
not met Ms***’s expectations. We appreciate your patience during our review of this matter. Upon reviewing Ms***’s reservation we found that she did indeed book with Cruises.Com on May 20, Regarding her concern of not realizing she was not booking directly with *** Cruise Lines, when our agents answer the phone their greeting begins with “Thank you for calling Cruises.Com…”Additionally all of our email communication, including the confirmation invoice sent once the reservation is secured, is branded with the Cruises.Com logoWe regret that Ms*** felt she was misled in this regardThe $Ms*** is referring to in her complaint is an advance deposit that we paid to *** Cruise Line on her behalfThis was a promotional special provided to Ms*** by Cruises.Com that the guest must pay back within a certain time frameWe did not charge her credit card for this deposit as once the reservation was transferred over to *** Cruise Lines as the cruise line refunded the $we had paid themConcerning the insurance charges, although Ms*** did indeed have insurance coverage from the moment she booked her cruise with Cruises.Com, as one time courtesy we agreed to refund the insurance fee of $per personThe amount of $is in the process of being refunded to Ms***Ultimately Ms*** was charged our $cancellation fee and the $processing fee applied at the time of booking is non-refundableAlthough we are not sure what pMs*** is referring to, any advertising we do for any cruise line is with the cruise line’s approvalWe also regret is Ms*** experienced any shortfall in service when transferring her reservation over to *** Cruise LinesOn behalf of Cruises.Com, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact usSincerely, *** *** Customer Relations Specialist Cruises.Com
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedHOWEVER, the statements made here are falseI did contact *** and they said that they could not help me and that I should contact the cruise line insteadI will continue to follow up on thisThank you.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
December 27, 2017Revdex.comCase Name: MrsFlora ***Complaint # *** To whom it may concern:We are in receipt of the complaint initiated by the above-mentioned client. Customer satisfaction is always our primary concern and it is a disappointment to learn
that we have not met Mrs***’s expectations. We appreciate your patience during our review of this matter. As per Mrs***’s request, we searched our phone records for the specific date, time and length of callWe found a call from 2:30am (5:30am Mrs***’s time) on December 13, that lasted @ minutesThis call was with agent ***In reviewing the call we concur with Mrs***’s recollection, that the agent did advise Mrs*** that if she upgraded to the Premium interior cabin she would receive a complimentary drink package*** further advised Mrs*** that the value of the drink package would be $300.Based on our research, we have authorized a refund of $to Mrs***’s credit card on fileThis refund will be processed within 7-business daysThank you for conveying our most sincere apologies to Mrs*** for this incorrect information and we trust she and her family enjoyed a wonderful sailing aboard the *** ***.On behalf of Cruises.Com, we appreciate this opportunity to address our client’s concerns. If you have any further questions regarding this reservation, please do not hesitate to contact us Sincerely, *** ***Customer Relations SpecialistCruises.Com
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. To whom it may concern:My complaint specifically about Cruises Only; phone ***
***Sincerely,*** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***