World Vapor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

[Account Resolved]We have already handled the situation with the account holder, your daughter ***We have spoken several times with her now and have resolved all issues with the order.Please discontinue emailing us here in this format and ask her if you have any future questions or concerns

Thank you for contacting us againWe have responded to each of your concerns in red below.____________________________________
I received a e cig kit and had a problem with the batteries
not chargingThe kit cost $and after months I contacted them about my
problemThey said
it was out of warrantee but to send back what came in my kit
and they would check it out
You are correct about the kit being
out of warranty and there was little we could doBut we wanted to help so we sent you a free battery
replacement even though it violated our policy and you were out of the warranty
periodWe did this to try and help you out because we care
I contacted them after my tracking number said they received
my packageGot another person who said they would check it for me but only
sent me small batteryI sent them large batteries, a plug and a usb
charger
Yes, we checked the batteries sent
back and both internal damage done to the batteryBut needless to say, we still sent
you additional battery (even though it was again against our policy since you were
out of warranty) and your usb charger back to use with your new batteriesSo
you received two fresh batteries even though you were past warranty
policy
Now I have nothing for the $paid except for a small
battery I can't even chargeThey have all the items that were in my kitI
don't even if they found a problem with my batteries or charger but refuse to
send me my kit back
We were not aware you wanted the old
damaged batteries backWe will have the old ones sent back to you today via
USPS
They are always off line and now I can't even get to the web
siteI have never had this problem with any other company I have dealt with
They have always compensated me with a replacement product and never requested
me to send back the other items
I am sorry you are having problems
navigating to our websitePlease understand, we have compensated you past the
set policy warranty and have no problems sending you your damaged batteries
back
I can not get anywhere with this company since the people I
chat with have no authority to do anything and have to check with someone else
Still not resolved and it has upset me that they have the $and the items
that came in the Ego Kit
We are sorry you are upsetWe don’t
like upset customers and we feel we have gone past all company policies to try
and help you furtherHopefully getting back your package will help youIf you need further assistance, please contact us via email at support(at)worldvapor(dot)com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for contacting us again. We have responded to each of your concerns in red below.____________________________________I received a...

e cig kit and had a problem with the batteries
not charging. The kit cost $50 and after 3 months I contacted them about my
problem. They said it was out of warrantee but to send back what came in my kit
and they would check it out.
You are correct about the kit being
out of warranty and there was little we could do. But we wanted to help so we sent you a free battery
replacement even though it violated our policy and you were out of the warranty
period. We did this to try and help you out because we care.
 
I contacted them after my tracking number said they received
my package. Got another person who said they would check it for me but only
sent me 1 small battery. I sent them 2 large batteries, a plug and a usb
charger.
Yes, we checked the 2 batteries sent
back and both internal damage done to the battery. But needless to say, we still sent
you additional battery (even though it was again against our policy since you were
out of warranty) and your usb charger back to use with your new batteries. So
you received two fresh batteries even though you were past warranty
policy.
 
Now I have nothing for the $50 paid except for a small
battery I can't even charge. They have all the items that were in my kit. I
don't even if they found a problem with my batteries or charger but refuse to
send me my kit back.
We were not aware you wanted the old
damaged batteries back. We will have the old ones sent back to you today via
USPS.
 
They are always off line and now I can't even get to the web
site. I have never had this problem with any other company I have dealt with.
They have always compensated me with a replacement product and never requested
me to send back the other items.
I am sorry you are having problems
navigating to our website. Please understand, we have compensated you past the
set policy warranty and have no problems sending you your damaged batteries
back.
 
I can not get anywhere with this company since the people I
chat with have no authority to do anything and have to check with someone else.
Still not resolved and it has upset me that they have the $50 and the items
that came in the Ego Kit.
We are sorry you are upset. We don’t
like upset customers and we feel we have gone past all company policies to try
and help you further. Hopefully getting back your package will help you. If you need further assistance, please contact us via email at support(at)worldvapor(dot)com

Review: I purchased an electronic cigarette kit for my boyfriend. The original ad said "Satisfaction Guaranteed." he was not pleased with the product. He is a recovering addict, and said that they tasted like CRACK COCAINE. One use only. I tried to return the product. The company representative referred me to small print that said that the product is non-returnable. I would have never purchased the product if I had known there were no returns.Desired Settlement: I would like the company to return the product since they did not make conditions OBVIOUSLY CLEAR to educate new consumers that this type of product is not returnable. At time of purchase, consumer should alert consumer that product is non returnable before the consumer agrees to accept charges. There is no reason why the major appliance and several cartridges cannot be sold again as new.

Business

Response:

Hello again [redacted],

Review: I received a e cig kit and had a problem with the batteries not charging. The kit cost $50 and after 3 months I contacted them about my problem. They said it was out of warrantee but to send back what came in my kit and they would check it out. I contacted them after my tracking number said they received my package. Got another person who said they would check it for me but only sent me 1 small battery. I sent them 2 large batteries, a plug and a usb charger. Now I have nothing for the $50 paid except for a small battery I can't even charge. They have all the items that were in my kit. I don't even if they found a problem with my batteries or charger but refuse to send me my kit back. They are always off line and now I can't even get to the web site. I have never had this problem with any other company I have dealt with. They have always compensated me with a replacement product and never requested me to send back the other items. I can not get anywhere with this company since the people I chat with have no authority to do anything and have to check with someone else. Still not resolved and it has upset me that they have the $50 and the items that came in the Ego Kit.

Business

Response:

Thank you for contacting us again. We have responded to each of your concerns in red below.____________________________________