Thank you for bringing this complaint to our attentionWe are sorry that the consumer did not have a great experience with our Arrid product, and are more than happy to send a coupon to cover the value of the productsWe will process this today, and the consumer can expect to receive their coupon within to business days
The correct address including the apartment number was printed correctly from the beginning ! Companies that exhibit unprofessional or antagonistic behavior toward a paying customer will not be tolerated Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:The two $coupons offered to me are fineI'll accept them, there is no need for a refund checkMy frustration & main reason for this complaint is the issue with the coupon offerMy browser settings, as well as the five other people who attempted to print this coupon are correctI print online coupons frequentlyI have never had a problem printing any other business's coupon except for this companyAs I stated, this has happened the past two yearsCustomer Service takes zero responsibility or interest in trying to rectify the clear glitch with printing this couponThe site says it will send a pin to verify your identity, but a pin is never sentWhen you click on the other link to print coupon, it prints a paper saying "thank you for printing", but doesn't print the couponIf my browser setting were incorrect, it wouldn't print anything at allI'm not going to continue to beat a dead horseI'll just accept the coupons offered to me and move onI'm just dissppointed with my experience dealing with this company Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: as stated in the package insert, and when also measured on the tube, 1/inches of product is used per applicationThere is therefore not enough product to fulfill the doses advertised Regards, [redacted]
Thank you for bringing this consumer's experience to our attentionBased on our records, [redacted] contacted us in December and March regarding our Spinbrush productsWe processed a refund check in the amount of $for of the products on 3/15/and requested the consumer return the other brushes to usOnce received, additional refunds would have been provided, but unfortunately the products were never received back As consumer satisfaction is of the highest importance to us, we kindly request that the consumer contact us on [redacted] Mon to Fri 9am-5pm ET providing Reference Number [redacted] so we can verify the nature of her complaint, and provide additional refunds if applicable
Thank you for forwarding this complaint for our attentionBased on the information provided by the consumer, we believe that this may not be a Church & Dwight Co., Inc manufactured product, but would like to investigate the consumer's experience in more detailWe kindly request that they contact us on [redacted] Mon to Fri 9am to 5pm ET and provide reference number [redacted]
Our marketing team is investigating this complaint We will send letter of confirmation to the consumer once it has been confirmed his email has been removed from all CHD websites
Thank you for bringing this complaint to our attentionHere at Church & Dwight Co., Inc., we hold the satisfaction of our consumers in the highest regardThe consumer was informed correctly that our promotional rebates are handled by a third party, not by our Consumer Relations teamThat being said, we want to ensure that the consumer is satisfied, therefore if they are willing to provide their full mailing address (including apartment number), we'll be more than happy to send them a refund check for the amount listed in their complaint
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We regret that the consumer was not satisfied with our responseYou can be confident that careful safety assessments are made before our products are introduced onto store shelvesWe work diligently to ensure that all our products are safe when used as per label directions which are accordance with regulations administered by the Consumer Product Safety Commission (CPSC)As we do value consumer satisfaction, we attempted to contact the consumer via phone on Tuesday 9/27, and left a voicemailWe will attempt to follow up with the consumer again, so we can better understand their experience and evaluate their claim in more detail
Complaint: [redacted] I am rejecting this response because: There are no guidelines or warnings about what to do in this situationIt is clearly a dangerous and caustic chemical, undoubtedly within reach of millions of children throughout the USThis product has effectively cost me a thousand dollarsThis is not rightYou have a duty as a business operating in the USA, to provide a product with clear and concise warnings and possible effectsThis is not something that bucks is going to make me wholeWhat if this had covered my year old? IS a manufacturers coupon going to replace my child? Regards, [redacted]
Thank you for bringing this consumer's experience to our attentionI am disappointed that we were not able to resolve their concerns during their initial contact with usA refund will be processed today for the amount requested, and the consumer should allow 7-business days for receipt
Thank you for bringing this consumer's experience to our attentionI can confirm that we did receive a contact form this consumer and sent a Free Product replacement coupon to them on 1/16/We advise our consumers on the label to pull the inner barrel out of the applicator about inch until you feel a resistanceThen you fill that inch of the applicator with Replens™ LONG-LASTING Moisturizer from the tubeThis is the correct amount for one applicationIt these instructions are inadvertently not followed, it may be that the consumer is overfilling each individual doseWe have strict quality controls in place to ensure that the product is filled with the labeled amountWe appreciate the opportunity to respond to this concern
Thank you for bringing this complaint to our attentionWe are sorry that the consumer did not have a great experience with our Arrid product, and are more than happy to send a coupon to cover the value of the productsWe will process this today, and the consumer can expect to receive their coupon within to business days
The correct address including the apartment number was printed correctly from the beginning ! Companies that exhibit unprofessional or antagonistic behavior toward a paying customer will not be tolerated Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:The two $coupons offered to me are fineI'll accept them, there is no need for a refund checkMy frustration & main reason for this complaint is the issue with the coupon offerMy browser settings, as well as the five other people who attempted to print this coupon are correctI print online coupons frequentlyI have never had a problem printing any other business's coupon except for this companyAs I stated, this has happened the past two yearsCustomer Service takes zero responsibility or interest in trying to rectify the clear glitch with printing this couponThe site says it will send a pin to verify your identity, but a pin is never sentWhen you click on the other link to print coupon, it prints a paper saying "thank you for printing", but doesn't print the couponIf my browser setting were incorrect, it wouldn't print anything at allI'm not going to continue to beat a dead horseI'll just accept the coupons offered to me and move onI'm just dissppointed with my experience dealing with this company Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: as stated in the package insert, and when also measured on the tube, 1/inches of product is used per applicationThere is therefore not enough product to fulfill the doses advertised Regards, [redacted]
Thank you for bringing this consumer's experience to our attentionBased on our records, [redacted] contacted us in December and March regarding our Spinbrush productsWe processed a refund check in the amount of $for of the products on 3/15/and requested the consumer return the other brushes to usOnce received, additional refunds would have been provided, but unfortunately the products were never received back As consumer satisfaction is of the highest importance to us, we kindly request that the consumer contact us on [redacted] Mon to Fri 9am-5pm ET providing Reference Number [redacted] so we can verify the nature of her complaint, and provide additional refunds if applicable
Thank you for forwarding this complaint for our attentionBased on the information provided by the consumer, we believe that this may not be a Church & Dwight Co., Inc manufactured product, but would like to investigate the consumer's experience in more detailWe kindly request that they contact us on [redacted] Mon to Fri 9am to 5pm ET and provide reference number [redacted]
Our marketing team is investigating this complaint We will send letter of confirmation to the consumer once it has been confirmed his email has been removed from all CHD websites
Thank you for bringing this complaint to our attentionHere at Church & Dwight Co., Inc., we hold the satisfaction of our consumers in the highest regardThe consumer was informed correctly that our promotional rebates are handled by a third party, not by our Consumer Relations teamThat being said, we want to ensure that the consumer is satisfied, therefore if they are willing to provide their full mailing address (including apartment number), we'll be more than happy to send them a refund check for the amount listed in their complaint
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We regret that the consumer was not satisfied with our responseYou can be confident that careful safety assessments are made before our products are introduced onto store shelvesWe work diligently to ensure that all our products are safe when used as per label directions which are accordance with regulations administered by the Consumer Product Safety Commission (CPSC)As we do value consumer satisfaction, we attempted to contact the consumer via phone on Tuesday 9/27, and left a voicemailWe will attempt to follow up with the consumer again, so we can better understand their experience and evaluate their claim in more detail
Complaint: [redacted] I am rejecting this response because: There are no guidelines or warnings about what to do in this situationIt is clearly a dangerous and caustic chemical, undoubtedly within reach of millions of children throughout the USThis product has effectively cost me a thousand dollarsThis is not rightYou have a duty as a business operating in the USA, to provide a product with clear and concise warnings and possible effectsThis is not something that bucks is going to make me wholeWhat if this had covered my year old? IS a manufacturers coupon going to replace my child? Regards, [redacted]
Thank you for bringing this consumer's experience to our attentionI am disappointed that we were not able to resolve their concerns during their initial contact with usA refund will be processed today for the amount requested, and the consumer should allow 7-business days for receipt
Thank you for bringing this consumer's experience to our attentionI can confirm that we did receive a contact form this consumer and sent a Free Product replacement coupon to them on 1/16/We advise our consumers on the label to pull the inner barrel out of the applicator about inch until you feel a resistanceThen you fill that inch of the applicator with Replens™ LONG-LASTING Moisturizer from the tubeThis is the correct amount for one applicationIt these instructions are inadvertently not followed, it may be that the consumer is overfilling each individual doseWe have strict quality controls in place to ensure that the product is filled with the labeled amountWe appreciate the opportunity to respond to this concern