World Wide Motors, Inc.

This customer brought his vehicle in for repair work and tires on 02-19-as statedWe were to have ordered the tires in advance; through human error the tires did not get
orderedSo as not to inconvenience the customer with another trip back we suggested he keep the provided loaner vehicle at no charge until the tires came in and the work could be completed, the customer agreed with that plan of actionThe vehicle was parked outside until the tires came in, the ambient temperatures were extreme and well below zeroWhen the technician pulled the vehicle back into the shop he notice a small crack in the windshield emanating from what looked like a very small rock chip in the glassWhile installing the tires the technician left the vehicle running in the shop to defrost the vehicle so that it could be driven after completionAfter mounting and balancing the tires and lowering vehicle from the lift he noticed the small crack had now grown considerably and noted it on the repair order/customer invoiceWhen the customer came to pick up his vehicle he had a discussion with his service advisor and a very short conversation with meWe both explained that while the situation was not the best, it was not caused by anyone at World Wide MotorsThe customer asked if this happened all of the time, I responded that it does happen with very cold temperaturesThe customer then left obviously upset with the situationThe customer called the customer assistance center for MBUSA who later contacted me, I explained the situation and they agreed as to what had happened and that unfortunate as it was, they did agree with our assessment of the root cause, which was a chip in the windshield, exacerbated by the cold temperature and heating of the glass by the defrost and warm shop airWhile World Wide Motors understands the customers position and feels horrible that a new to us customer has had this problem, it doesn't change the fact that we are not responsible for what happened and that what happened was beyond our controlWe would be happy to work with the customer or his insurance company in replacing the glass should he choose to have that worked performed by factory trained technicians at a reasonable costSincerely Gerry G*** Service Manager World Wide Motors

The previous owner brought the vehicle in for an oil change (see signature on work order) as part of our process we do a free visual inspection, We specifically do not perform pre-purchase inspectionsAs you can see from the attached work order we have not
contracted with this *** * ***. We have not charged any money for a pre- purchase inspection, the customer was charged only for an interim serviceWe couldn’t even give *** *** any information because he wasn’t our customerHe received any thing that he has from the previous owner, not WWMIf I can be of any assistance please do not hesitate to contact me Sincerely Gerry *** Sevice Manager World Wide Motors East 96th Street Indianapolis IN Office Fax ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I tried to talk to the service manger her was rude said there was nothing he would do and and did not want to talk to me anymore I did line up for the owner to bring the car in and leave it for oil change and inspection I also paid for  this the service writer I talked to was Criss who treated me with respect
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

The previous owner brought the vehicle in for an oil change  (see signature on work order) as part of our process we do a free visual inspection,   We specifically do not perform  pre-purchase inspections. As you can see from the attached work order we have not contracted with...

this  [redacted].   We have not charged any money for a pre- purchase inspection, the customer was charged only for an interim service. We couldn’t even give [redacted] any information because he wasn’t our customer. He received any thing that he has from the previous owner, not WWM. If I can be of any assistance please do not hesitate to contact me.   Sincerely   Gerry [redacted] Sevice Manager World Wide Motors 3900 East 96th Street Indianapolis IN 46240 Office 317 680 5800 Fax      317 680 6822 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I tried to talk to the service manger her was rude said there was nothing he would do and and did not want to talk to me anymore I did line up for the owner to bring the car in and leave it for oil change and inspection I also paid for  this the service writer I talked to was Criss who treated me with respect[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

See attached document

Be careful when dealing with this dealership for bad customer service and quality. Bought GLE 350 ($61k sticker price) and a week later caution message for low windshield fluid, called the dealership for explaintion and spoke with the dealership president who danced around the issue. I called Mercedes Bens and they addressed my issue satisfactorily. Thank you Mercedes Bens.
worldwide motors dealer refused to work with Mercedes customer service and this is how bad this dealership.