I am writing regarding a complaint filed with your office by [redacted] concerning the finance rate that she was charged when she purchased her [redacted] at Cole [redacted] on November 5, Let me begin by saying that the interest rate that any customer is charged is dictated by the lender, and is based on their credit, term of the loan, as well as the loan to value of the vehicle that they are purchasingThe [redacted] 's traded two vehicles on their new [redacted] ; a [redacted] , and a [redacted] The [redacted] was paid for, and had an actual cash value of $500.00; however the [redacted] had an actual cash value of $14,and the [redacted] 's owed $22,putting them in a negative equity situationBecause they do have excellent credit, we were able to negotiate a rate of 5.32% through [redacted] Acceptance Corporation, even though their loan to value was well above guideIn early June (2015) Mrs [redacted] came in to discuss the situation with our Sales Manager, Lonnie A***, who negotiated the original deal with her and her husbandUpon learning that she was concerned about the interest rate he called [redacted] to see what they could do to helpHe worked numbers for her on an identical [redacted] and submitted the deal to [redacted] who agreed (as a goodwill gesture) to finance the new deal at 0% interest for monthsEven though the amount financed was roughly $4,more than the original deal, the overall payback was less on the proposed deal because of the lower interest rate; additionally, the monthly payments were going to be $lessIn spite of the overall savings, Mrs [redacted] couldn't see the benefit and stated that she didn't feel that she would be improving her situation and elected not to tradeShe didn't appear mad and even hugged Lonnie when she left, She expressed her appreciation for his efforts, but stated that "money wiseit made more sense to keep what she had" A short time after this I was made aware of the situation and called Mrs [redacted] to see if I could try and resolve the issueAfter listening to her concerns, and knowing that she does have very good credit, I asked if she had thought about contacted her bank and simply refinancing the amount that she owed at 3% or less which would achieve the exact same thingShe stated that she had tried and while they would agree to do the loan, they would only extend her a month term thus making the monthly payments too highShe didn't say why the bank would only go months; however I assume it was because of the loan to value on the vehicleI attempted to explain the benefits of the proposal that we had offered, and during mid sentence she hung up on meI called back and left a message, but my call was never returnedIn closing, I believe that we can offer the Proffits an avenue that will accomplish what they want to accomplish and overall actually save them money, but to do so we need to keep the lines of communication openI would be willing to meet with them again, reexamine our options, and do anything in our power in an effort to satisfy themIf this is something that they would like to pursue, they may call my office at ( [redacted] or email me at [redacted] to schedule an appointmentShould you need any other information regarding this matter please let me know
I am in receipt of your letter dated August 5, regarding a complaint (ID [redacted] filed with your office by [redacted] After reviewing the concerns of the complainant, I have determined the following: [redacted] f did in fact present her Honda Civic for service/repairs on several occasionsThe attempted repairs involved the removal of several interior trim panelsUnfortunately due to the way in which these trim panels are manufactured and installed it can sometimes be difficult to remove them for a repair without scratching themThe scratches in most cases are minimal, but are detectable if you look closelyI understand that we did in fact order new (Replacement) trim panels at our expense to resolve the issue, however in doing so I'm sure that we did inconvenience [redacted] even though we provided her with substitute transportation during the processAs compensation, I would be happy to provide [redacted] f a free detail for her Civic, and a complimentary tank of gas on her next trip in for serviceWe are very sorry for the inconvenience, and will do our best to win her over from this point forward!! I may be reached by email a [redacted] ***I would encourage [redacted] to contact me personally at any point in the future should she find our service to be unsatisfactoryBest Regards, [redacted] General Manager
I am in receipt of your letter regarding a complaint received by your office from [redacted] (ID # [redacted] ) regarding his purchase of a used [redacted] with 70,miles from our dealership on July 24, Mr***, along with [redacted] ***, did in fact purchase the [redacted] on July 24, and traded a [redacted] The selling price of the [redacted] was $19,with a trade allowance of $3,The ***'s placed a $cash down payment, and financed the balance, including taxes, tag, doc fee, data dots, and an extended service contract with [redacted] Financial at a rate of 6.99% for monthsThe actual cash value of the trade was $The ***s elected to go months in order to keep the payment ($339.41) more affordableIn Mr***'s complaint he states that he called the next day and wanted to trade for another vehicle which is not correctHe did come back to us on one occasion about days after visiting another local dealership who had told him that he paid too much for the ***We attempted to find another vehicle that would meet Mr***'s requirements which included a request from him that we not increase his current paymentWe presented Mr [redacted] with several options that he did not find acceptableTo my knowledge he left and has never returnedWe would welcome the opportunity to sit down with him again, and will make every effort to find a vehicle that he likes, that will work within his payment requirements, and of course meet the lenders guidelines Mr [redacted] also referenced several mechanical issues in his complaint that he claims have not been addressedLet me begin by saying that the car was in excellent mechanical condition when it was sold to Mr***A pre-delivery inspection was performed on the car on July 3, by our dealership, and repairs totaling $1,were made prior to it being offered for sale; a copy of the repair order is attachedOur records indicate that Mr [redacted] has only presented the car to the dealership service department one time for service; on November 7, with 77,milesDuring that visit he requested the following services: An oil change which was performed at no charge A rear passenger window switch was inoperativeWe found a loose connection and repaired it for him at no chargeThe passenger side dome light was inoperative and I believe that we installed a bulb for the customer at no chargeMr [redacted] stated that he hears a rattle when the car is started; our technician could not duplicate the concern; the inspection was performed for him at no chargeNo other problems were presented by Mr [redacted] and the car was given back to him with all services performed at no chargeA copy of this repair order is attachedIf the Mr [redacted] has other issues that we are unaware of we want to help!!! He has warranty protection that will cover most anything (other than regular maintenance items) that could go wrong, but we have to know what the issues are, and also have the opportunity to repair them to have any hope of satisfying himI would have to assume that if he has driven the vehicle over 7,miles since purchasing it without a complaint that resolving any such issues would be a relatively easy matterIn closing, I will be happy to meet with Mr [redacted] to not only discuss agreeable options for trading the vehicle, but also to address any mechanical issues that he may haveTo schedule an appointment, he may contact me at [redacted] , or by email at [redacted] I will make every effort to accommodate any time that is convenient to him Should you need any other information regarding this complaint, please let me know, and I will get it out to you promptly!
*** ***I am in receipt of your letterdated January 12, regarding a complaint (ID number ***) filed withyour office by *** *** *** ***After reviewing the concerns of thecomplainant, I have determined the following:Mr*** did in fact buy a
*** *** from us on, or about May 28, It would appear that thevehicle has now been repossessed, and that the amount in dispute is likely thedeficiency amount sought by the lenderI would be more than happy tomeet with Mr*** at his convenience to assist him with securing alternanttransportationHe may contact me either by email at *** or by calling my office at *** *** andscheduling an appointment.If you need any otherinformation regarding this transaction please do not hesitate to let me know. Best Regards, *** *** Automotive Group
I am in receipt of your letter regarding a complaint received by your office from *** *** *** *** regarding the recent Body Shop repairs to her Kia Sedona van at Cole Nissan Body Shop
"">Let me begin by saying that we are a direct repair facility for many different insurance companies*** *** *** was the carrier for *** ***When we receive a car to be repaired from any carrier, we are required to write an estimate and submit same to the insurance company for their review prior to an adjuster being assigned who will then come to the dealership to perform a visual inspection of the damage, as well as to review our written estimate for accuracyif hidden damage is detected after the actual repair begins, we can then submit a supplement estimate for the additional parts and labor that we feel are needed to complete the job; all work performed on an insurance claim must be approved by the carrier before we can begin our repair
The original estimate (Copy attached) was performed on *** *** Kia Sedona van on November 15, At the time of the estimate, the van had 92,milesThe van had been hit in the back; our original estimate total was $6,and it included among other items the replacement of the lift-gateThe original back glass did not appear to be damaged at that time so it was reinstalled in the replacement lift-gateThe repair was completed as directed by the insurance company, and the vehicle was returned to *** *** on, or about January 23, A short time later* *** *** called to say that she was having a problem with her brakesBecause inoperative brakes represent a safety concern, we instructed her to immediately bring the car to Kia Service for diagnosisWe inspected the vehicle and found that the ABS Control Module was defectiveBecause *** *** felt that the failure was due to the accident, we contacted and received approval from *** *** *** for the additional (Copy of R.Oattached) repair, which totaled $3,The repair was completed, and *** *** took delivery and appeared happyOn, or about April 15, *** ***r returned to us again (Cole Kia Service) regarding her rear defroster which wasn't working properlyWe inspected the vehicle for her at no charge (Copy R.Oattached) and found that it was not working due to poor continuity within the grid*** *** felt that this too was due to the accident so we agreed to contact the insurance company in an attempt to receive authorization which we did on April 15, On April 16, the claim was denied by the adjuster, *** *** (Copy attached) via emailIt's important to note that in a prior email (February 16, 2015) he stated that the ABS module repair he approved on the previously referenced supplement would actually have deemed the vehicle a total loss if it had been found to be defective in the original estimateIn summation, I understand *** *** frustration regarding the defroster; however when it actually became inoperative is impossible to determineThe method we used of replacing the lift-gate, and then reattaching the original rear glass in certainly acceptable with regard to industry standardsIn addition, our contractual obligation is to the insurance company that is paying for the repairs, and if they won't approve them, we unfortunately cannot proceed unless the customer agrees to pay for the repairs privately, and then pursue the insurance company separately for reimbursementI explained our position in great detail to *** ***r during a phone conversation in mid May That being said, I will be happy to repair the rear defroster at our cost, or will certainly assist *** ***r with a replacement vehicle, without regard for profit, should she decide to go that route! If you need any other information regarding this matter, please do not hesitate to contact me at *** *** or by email at ***
Thanks to American Siding and Roofing we have a beautiful new metal roof on our home. The team that did the work was patient with our high demands on a very difficult roofing job. They stayed with us the whole time, listened to our needs, worked hard to get things just the way we wanted them, and in the end gave us exactly what we hoped for. Now we have a new black metal roof, new gutters and downspouts, and a new gutter guard system in place.
Not every business will take the time to get it right, but the team at American did just that. We recommend them without reservation to anyone looking for a quality roofing company who will treat the customer with care and concern. We were determined to support a local business, one with an A+ rating from the Revdex.com. They did a great job!
I am writing regarding a complaint filed with your office by [redacted] concerning the finance rate that she was charged when she purchased her 2015 [redacted] at Cole [redacted] on November 5, 2014. Let...
me begin by saying that the interest rate that any customer is charged is dictated by the lender, and is based on their credit, term of the loan, as well as the loan to value of the vehicle that they are purchasing. The [redacted]'s traded two vehicles on their new [redacted]; a 2013 [redacted], and a 2003 [redacted]. The [redacted] was paid for, and had an actual cash value of $500.00; however the [redacted] had an actual cash value of $14,000 and the [redacted]'s owed $22,495.00 putting them in a negative equity situation. Because they do have excellent credit, we were able to negotiate a rate of 5.32% through [redacted] Acceptance Corporation, even though their loan to value was well above guide. In early June (2015) Mrs. [redacted] came in to discuss the situation with our Sales Manager, Lonnie A[redacted], who negotiated the original deal with her and her husband. Upon learning that she was concerned about the interest rate he called [redacted] to see what they could do to help. He worked numbers for her on an identical 2015 [redacted] and submitted the deal to [redacted] who agreed (as a goodwill gesture) to finance the new deal at 0% interest for 72 months. Even though the amount financed was roughly $4,000 more than the original deal, the overall payback was less on the proposed deal because of the lower interest rate; additionally, the monthly payments were going to be $34.00 less. In spite of the overall savings, Mrs. [redacted] couldn't see the benefit and stated that she didn't feel that she would be improving her situation and elected not to trade. She didn't appear mad and even hugged Lonnie when she left, She expressed her appreciation for his efforts, but stated that "money wise. it made more sense to keep what she had".
A short time after this I was made aware of the situation and called Mrs. [redacted] to see if I could try and resolve the issue. After listening to her concerns, and knowing that she does have very good credit, I asked if she had thought about contacted her bank and simply refinancing the amount that she owed at 3% or less which would achieve the exact same thing. She stated that she had tried and while they would agree to do the loan, they would only extend her a 36 month term thus making the monthly payments too high. She didn't say why the bank would only go 36 months; however I assume it was because of the loan to value on the vehicle. I attempted to explain the benefits of the proposal that we had offered, and during mid sentence she hung up on me. I called back and left a message, but my call was never returned. In closing, I believe that we can offer the Proffits an avenue that will accomplish what they want to accomplish and overall actually save them money, but to do so we need to keep the lines of communication open. I would be willing to meet with them again, reexamine our options, and do anything in our power in an effort to satisfy them. If this is something that they would like to pursue, they may call my office at ([redacted] or email me at [redacted] to schedule an appointment. Should you need any other information regarding this matter please let me know.
I am in receipt of your correspondence dated November 22, 2016 regarding a complaint filed with your office from [redacted] After reviewing our records, it appears that [redacted] did in fact...
come into our dealership on October 16, 2016 to discuss trading out of her current 5 year lease. After evaluating her trade we found that she had considerable inequity. In an effort to determine if we could offer a vehicle that would enable [redacted] to trade with little or no money out of pocket we obviously needed to know what [redacted] current credit status was so with her permission, we accessed her credit file. After reviewing same, we determined that at this time that it was in her best interest to continue with her current lease rather than to trade. Because we were in agreement with [redacted] we saw no need to submit her application to the various banks which may have adversely affected her credit score. We believed that [redacted] left the dealership satisfied with her sales experience. If [redacted] would like the inquiry removed from her credit report she can dispute it with the particular credit reporting agency and we will not challenge her dispute. When we don't challenge within 30 days it will be removed. If I may be of any other assistance regarding this matter I may be reached at [redacted] or by phone at [redacted] .
I am in receipt of your letter dated August 5, 2016 regarding a complaint (ID [redacted] filed with your office by [redacted]. After reviewing the concerns of the complainant, I have determined the following: [redacted]f did in fact present...
her 2016 Honda Civic for service/repairs on several occasions. The attempted repairs involved the removal of several interior trim panels. Unfortunately due to the way in which these trim panels are manufactured and installed it can sometimes be difficult to remove them for a repair without scratching them. The scratches in most cases are minimal, but are detectable if you look closely. I understand that we did in fact order new (Replacement) trim panels at our expense to resolve the issue, however in doing so I'm sure that we did inconvenience [redacted] even though we provided her with substitute transportation during the process. As compensation, I would be happy to provide [redacted]f a free detail for her Civic, and a complimentary tank of gas on her next trip in for service. We are very sorry for the inconvenience, and will do our best to win her over from this point forward!! I may be reached by email a[redacted] [redacted]. I would encourage [redacted] to contact me personally at any point in the future should she find our service to be unsatisfactory. Best Regards, [redacted] General Manager
I am in receipt of your letter regarding a complaint received by your office from [redacted] (ID #[redacted]) regarding his purchase of a used 2010 [redacted] with 70,520 miles from our dealership on July 24, 2015....
Mr. [redacted], along with [redacted], did in fact purchase the [redacted] on July 24, 2015 and traded a 2006 [redacted]. The selling price of the [redacted] was $19,900.00 with a trade allowance of $3,000.00. The [redacted]'s placed a $500.00 cash down payment, and financed the balance, including taxes, tag, doc fee, data dots, and an extended service contract with [redacted] Financial at a rate of 6.99% for 75 months. The actual cash value of the trade was $500.00. The [redacted]s elected to go 75 months in order to keep the payment ($339.41) more affordable. In Mr. [redacted]'s complaint he states that he called the next day and wanted to trade for another vehicle which is not correct. He did come back to us on one occasion about 10 days after visiting another local dealership who had told him that he paid too much for the [redacted]. We attempted to find another vehicle that would meet Mr. [redacted]'s requirements which included a request from him that we not increase his current payment. We presented Mr. [redacted] with several options that he did not find acceptable. To my knowledge he left and has never returned. We would welcome the opportunity to sit down with him again, and will make every effort to find a vehicle that he likes, that will work within his payment requirements, and of course meet the lenders guidelines.
Mr. [redacted] also referenced several mechanical issues in his complaint that he claims have not been addressed. Let me begin by saying that the car was in excellent mechanical condition when it was sold to Mr. [redacted]. A pre-delivery inspection was performed on the car on July 3, 2015 by our dealership, and repairs totaling $1,716.37 were made prior to it being offered for sale; a copy of the repair order is attached. Our records indicate that Mr. [redacted] has only presented the car to the dealership service department one time for service; on November 7, 2015 with 77,222 miles. During that visit he requested the following services:
An oil change which was performed at no charge
A rear passenger window switch was inoperative. We found a loose connection and repaired it for him at no charge.
The passenger side dome light was inoperative and I believe that we installed a bulb for the customer at no charge.
Mr. [redacted] stated that he hears a rattle when the car is started; our technician could not duplicate the concern; the inspection was performed for him at no charge.
No other problems were presented by Mr. [redacted] and the car was given back to him with all services performed at no charge. A copy of this repair order is attached.
If the Mr. [redacted] has other issues that we are unaware of we want to help!!! He has warranty protection that will cover most anything (other than regular maintenance items) that could go wrong, but we have to know what the issues are, and also have the opportunity to repair them to have any hope of satisfying him. I would have to assume that if he has driven the vehicle over 7,000 miles since purchasing it without a complaint that resolving any such issues would be a relatively easy matter. In closing, I will be happy to meet with Mr. [redacted] to not only discuss agreeable options for trading the vehicle, but also to address any mechanical issues that he may have. To schedule an appointment, he may contact me at [redacted], or by email at [redacted] I will make every effort to accommodate any time that is convenient to him.
Should you need any other information regarding this complaint, please let me know, and I will get it out to you promptly!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had filed a complaint back in November and received a letter from cole automotive group indicating that the information we gave you was incorrect and that we had lied I want this resolved the issues that we are having with the vehicle has still not been resolved the repairs are still not being made there is still recalls on the vehicles that have not taken care of and we have contacted them numerous of times trying to get it resolved and nothing is getting done this is the second time I have filed and wanted to update you on the information I recieved. want another vehicle
Regards,
[redacted]
I am writing regarding a complaint filed with your office by [redacted] concerning the finance rate that she was charged when she purchased her [redacted] at Cole [redacted] on November 5, Let me begin by saying that the interest rate that any customer is charged is dictated by the lender, and is based on their credit, term of the loan, as well as the loan to value of the vehicle that they are purchasingThe [redacted] 's traded two vehicles on their new [redacted] ; a [redacted] , and a [redacted] The [redacted] was paid for, and had an actual cash value of $500.00; however the [redacted] had an actual cash value of $14,and the [redacted] 's owed $22,putting them in a negative equity situationBecause they do have excellent credit, we were able to negotiate a rate of 5.32% through [redacted] Acceptance Corporation, even though their loan to value was well above guideIn early June (2015) Mrs [redacted] came in to discuss the situation with our Sales Manager, Lonnie A***, who negotiated the original deal with her and her husbandUpon learning that she was concerned about the interest rate he called [redacted] to see what they could do to helpHe worked numbers for her on an identical [redacted] and submitted the deal to [redacted] who agreed (as a goodwill gesture) to finance the new deal at 0% interest for monthsEven though the amount financed was roughly $4,more than the original deal, the overall payback was less on the proposed deal because of the lower interest rate; additionally, the monthly payments were going to be $lessIn spite of the overall savings, Mrs [redacted] couldn't see the benefit and stated that she didn't feel that she would be improving her situation and elected not to tradeShe didn't appear mad and even hugged Lonnie when she left, She expressed her appreciation for his efforts, but stated that "money wiseit made more sense to keep what she had" A short time after this I was made aware of the situation and called Mrs [redacted] to see if I could try and resolve the issueAfter listening to her concerns, and knowing that she does have very good credit, I asked if she had thought about contacted her bank and simply refinancing the amount that she owed at 3% or less which would achieve the exact same thingShe stated that she had tried and while they would agree to do the loan, they would only extend her a month term thus making the monthly payments too highShe didn't say why the bank would only go months; however I assume it was because of the loan to value on the vehicleI attempted to explain the benefits of the proposal that we had offered, and during mid sentence she hung up on meI called back and left a message, but my call was never returnedIn closing, I believe that we can offer the Proffits an avenue that will accomplish what they want to accomplish and overall actually save them money, but to do so we need to keep the lines of communication openI would be willing to meet with them again, reexamine our options, and do anything in our power in an effort to satisfy themIf this is something that they would like to pursue, they may call my office at ( [redacted] or email me at [redacted] to schedule an appointmentShould you need any other information regarding this matter please let me know
I am in receipt of your letter dated August 5, regarding a complaint (ID [redacted] filed with your office by [redacted] After reviewing the concerns of the complainant, I have determined the following: [redacted] f did in fact present her Honda Civic for service/repairs on several occasionsThe attempted repairs involved the removal of several interior trim panelsUnfortunately due to the way in which these trim panels are manufactured and installed it can sometimes be difficult to remove them for a repair without scratching themThe scratches in most cases are minimal, but are detectable if you look closelyI understand that we did in fact order new (Replacement) trim panels at our expense to resolve the issue, however in doing so I'm sure that we did inconvenience [redacted] even though we provided her with substitute transportation during the processAs compensation, I would be happy to provide [redacted] f a free detail for her Civic, and a complimentary tank of gas on her next trip in for serviceWe are very sorry for the inconvenience, and will do our best to win her over from this point forward!! I may be reached by email a [redacted] ***I would encourage [redacted] to contact me personally at any point in the future should she find our service to be unsatisfactoryBest Regards, [redacted] General Manager
I am in receipt of your letter regarding a complaint received by your office from [redacted] (ID # [redacted] ) regarding his purchase of a used [redacted] with 70,miles from our dealership on July 24, Mr***, along with [redacted] ***, did in fact purchase the [redacted] on July 24, and traded a [redacted] The selling price of the [redacted] was $19,with a trade allowance of $3,The ***'s placed a $cash down payment, and financed the balance, including taxes, tag, doc fee, data dots, and an extended service contract with [redacted] Financial at a rate of 6.99% for monthsThe actual cash value of the trade was $The ***s elected to go months in order to keep the payment ($339.41) more affordableIn Mr***'s complaint he states that he called the next day and wanted to trade for another vehicle which is not correctHe did come back to us on one occasion about days after visiting another local dealership who had told him that he paid too much for the ***We attempted to find another vehicle that would meet Mr***'s requirements which included a request from him that we not increase his current paymentWe presented Mr [redacted] with several options that he did not find acceptableTo my knowledge he left and has never returnedWe would welcome the opportunity to sit down with him again, and will make every effort to find a vehicle that he likes, that will work within his payment requirements, and of course meet the lenders guidelines Mr [redacted] also referenced several mechanical issues in his complaint that he claims have not been addressedLet me begin by saying that the car was in excellent mechanical condition when it was sold to Mr***A pre-delivery inspection was performed on the car on July 3, by our dealership, and repairs totaling $1,were made prior to it being offered for sale; a copy of the repair order is attachedOur records indicate that Mr [redacted] has only presented the car to the dealership service department one time for service; on November 7, with 77,milesDuring that visit he requested the following services: An oil change which was performed at no charge A rear passenger window switch was inoperativeWe found a loose connection and repaired it for him at no chargeThe passenger side dome light was inoperative and I believe that we installed a bulb for the customer at no chargeMr [redacted] stated that he hears a rattle when the car is started; our technician could not duplicate the concern; the inspection was performed for him at no chargeNo other problems were presented by Mr [redacted] and the car was given back to him with all services performed at no chargeA copy of this repair order is attachedIf the Mr [redacted] has other issues that we are unaware of we want to help!!! He has warranty protection that will cover most anything (other than regular maintenance items) that could go wrong, but we have to know what the issues are, and also have the opportunity to repair them to have any hope of satisfying himI would have to assume that if he has driven the vehicle over 7,miles since purchasing it without a complaint that resolving any such issues would be a relatively easy matterIn closing, I will be happy to meet with Mr [redacted] to not only discuss agreeable options for trading the vehicle, but also to address any mechanical issues that he may haveTo schedule an appointment, he may contact me at [redacted] , or by email at [redacted] I will make every effort to accommodate any time that is convenient to him Should you need any other information regarding this complaint, please let me know, and I will get it out to you promptly!
*** ***I am in receipt of your letterdated January 12, regarding a complaint (ID number ***) filed withyour office by *** *** *** ***After reviewing the concerns of thecomplainant, I have determined the following:Mr*** did in fact buy a
*** *** from us on, or about May 28, It would appear that thevehicle has now been repossessed, and that the amount in dispute is likely thedeficiency amount sought by the lenderI would be more than happy tomeet with Mr*** at his convenience to assist him with securing alternanttransportationHe may contact me either by email at *** or by calling my office at *** *** andscheduling an appointment.If you need any otherinformation regarding this transaction please do not hesitate to let me know. Best Regards, *** *** Automotive Group
I am in receipt of your letter regarding a complaint received by your office from *** *** *** *** regarding the recent Body Shop repairs to her Kia Sedona van at Cole Nissan Body Shop
"">Let me begin by saying that we are a direct repair facility for many different insurance companies*** *** *** was the carrier for *** ***When we receive a car to be repaired from any carrier, we are required to write an estimate and submit same to the insurance company for their review prior to an adjuster being assigned who will then come to the dealership to perform a visual inspection of the damage, as well as to review our written estimate for accuracyif hidden damage is detected after the actual repair begins, we can then submit a supplement estimate for the additional parts and labor that we feel are needed to complete the job; all work performed on an insurance claim must be approved by the carrier before we can begin our repair
The original estimate (Copy attached) was performed on *** *** Kia Sedona van on November 15, At the time of the estimate, the van had 92,milesThe van had been hit in the back; our original estimate total was $6,and it included among other items the replacement of the lift-gateThe original back glass did not appear to be damaged at that time so it was reinstalled in the replacement lift-gateThe repair was completed as directed by the insurance company, and the vehicle was returned to *** *** on, or about January 23, A short time later* *** *** called to say that she was having a problem with her brakesBecause inoperative brakes represent a safety concern, we instructed her to immediately bring the car to Kia Service for diagnosisWe inspected the vehicle and found that the ABS Control Module was defectiveBecause *** *** felt that the failure was due to the accident, we contacted and received approval from *** *** *** for the additional (Copy of R.Oattached) repair, which totaled $3,The repair was completed, and *** *** took delivery and appeared happyOn, or about April 15, *** ***r returned to us again (Cole Kia Service) regarding her rear defroster which wasn't working properlyWe inspected the vehicle for her at no charge (Copy R.Oattached) and found that it was not working due to poor continuity within the grid*** *** felt that this too was due to the accident so we agreed to contact the insurance company in an attempt to receive authorization which we did on April 15, On April 16, the claim was denied by the adjuster, *** *** (Copy attached) via emailIt's important to note that in a prior email (February 16, 2015) he stated that the ABS module repair he approved on the previously referenced supplement would actually have deemed the vehicle a total loss if it had been found to be defective in the original estimateIn summation, I understand *** *** frustration regarding the defroster; however when it actually became inoperative is impossible to determineThe method we used of replacing the lift-gate, and then reattaching the original rear glass in certainly acceptable with regard to industry standardsIn addition, our contractual obligation is to the insurance company that is paying for the repairs, and if they won't approve them, we unfortunately cannot proceed unless the customer agrees to pay for the repairs privately, and then pursue the insurance company separately for reimbursementI explained our position in great detail to *** ***r during a phone conversation in mid May That being said, I will be happy to repair the rear defroster at our cost, or will certainly assist *** ***r with a replacement vehicle, without regard for profit, should she decide to go that route! If you need any other information regarding this matter, please do not hesitate to contact me at *** *** or by email at ***
Thanks to American Siding and Roofing we have a beautiful new metal roof on our home. The team that did the work was patient with our high demands on a very difficult roofing job. They stayed with us the whole time, listened to our needs, worked hard to get things just the way we wanted them, and in the end gave us exactly what we hoped for. Now we have a new black metal roof, new gutters and downspouts, and a new gutter guard system in place.
Not every business will take the time to get it right, but the team at American did just that. We recommend them without reservation to anyone looking for a quality roofing company who will treat the customer with care and concern. We were determined to support a local business, one with an A+ rating from the Revdex.com. They did a great job!
I am writing regarding a complaint filed with your office by [redacted] concerning the finance rate that she was charged when she purchased her 2015 [redacted] at Cole [redacted] on November 5, 2014. Let...
me begin by saying that the interest rate that any customer is charged is dictated by the lender, and is based on their credit, term of the loan, as well as the loan to value of the vehicle that they are purchasing. The [redacted]'s traded two vehicles on their new [redacted]; a 2013 [redacted], and a 2003 [redacted]. The [redacted] was paid for, and had an actual cash value of $500.00; however the [redacted] had an actual cash value of $14,000 and the [redacted]'s owed $22,495.00 putting them in a negative equity situation. Because they do have excellent credit, we were able to negotiate a rate of 5.32% through [redacted] Acceptance Corporation, even though their loan to value was well above guide. In early June (2015) Mrs. [redacted] came in to discuss the situation with our Sales Manager, Lonnie A[redacted], who negotiated the original deal with her and her husband. Upon learning that she was concerned about the interest rate he called [redacted] to see what they could do to help. He worked numbers for her on an identical 2015 [redacted] and submitted the deal to [redacted] who agreed (as a goodwill gesture) to finance the new deal at 0% interest for 72 months. Even though the amount financed was roughly $4,000 more than the original deal, the overall payback was less on the proposed deal because of the lower interest rate; additionally, the monthly payments were going to be $34.00 less. In spite of the overall savings, Mrs. [redacted] couldn't see the benefit and stated that she didn't feel that she would be improving her situation and elected not to trade. She didn't appear mad and even hugged Lonnie when she left, She expressed her appreciation for his efforts, but stated that "money wise. it made more sense to keep what she had".
A short time after this I was made aware of the situation and called Mrs. [redacted] to see if I could try and resolve the issue. After listening to her concerns, and knowing that she does have very good credit, I asked if she had thought about contacted her bank and simply refinancing the amount that she owed at 3% or less which would achieve the exact same thing. She stated that she had tried and while they would agree to do the loan, they would only extend her a 36 month term thus making the monthly payments too high. She didn't say why the bank would only go 36 months; however I assume it was because of the loan to value on the vehicle. I attempted to explain the benefits of the proposal that we had offered, and during mid sentence she hung up on me. I called back and left a message, but my call was never returned. In closing, I believe that we can offer the Proffits an avenue that will accomplish what they want to accomplish and overall actually save them money, but to do so we need to keep the lines of communication open. I would be willing to meet with them again, reexamine our options, and do anything in our power in an effort to satisfy them. If this is something that they would like to pursue, they may call my office at ([redacted] or email me at [redacted] to schedule an appointment. Should you need any other information regarding this matter please let me know.
I am in receipt of your correspondence dated November 22, 2016 regarding a complaint filed with your office from [redacted] After reviewing our records, it appears that [redacted] did in fact...
come into our dealership on October 16, 2016 to discuss trading out of her current 5 year lease. After evaluating her trade we found that she had considerable inequity. In an effort to determine if we could offer a vehicle that would enable [redacted] to trade with little or no money out of pocket we obviously needed to know what [redacted] current credit status was so with her permission, we accessed her credit file. After reviewing same, we determined that at this time that it was in her best interest to continue with her current lease rather than to trade. Because we were in agreement with [redacted] we saw no need to submit her application to the various banks which may have adversely affected her credit score. We believed that [redacted] left the dealership satisfied with her sales experience. If [redacted] would like the inquiry removed from her credit report she can dispute it with the particular credit reporting agency and we will not challenge her dispute. When we don't challenge within 30 days it will be removed. If I may be of any other assistance regarding this matter I may be reached at [redacted] or by phone at [redacted] .
I am in receipt of your letter dated August 5, 2016 regarding a complaint (ID [redacted] filed with your office by [redacted]. After reviewing the concerns of the complainant, I have determined the following: [redacted]f did in fact present...
her 2016 Honda Civic for service/repairs on several occasions. The attempted repairs involved the removal of several interior trim panels. Unfortunately due to the way in which these trim panels are manufactured and installed it can sometimes be difficult to remove them for a repair without scratching them. The scratches in most cases are minimal, but are detectable if you look closely. I understand that we did in fact order new (Replacement) trim panels at our expense to resolve the issue, however in doing so I'm sure that we did inconvenience [redacted] even though we provided her with substitute transportation during the process. As compensation, I would be happy to provide [redacted]f a free detail for her Civic, and a complimentary tank of gas on her next trip in for service. We are very sorry for the inconvenience, and will do our best to win her over from this point forward!! I may be reached by email a[redacted] [redacted]. I would encourage [redacted] to contact me personally at any point in the future should she find our service to be unsatisfactory. Best Regards, [redacted] General Manager
I am in receipt of your letter regarding a complaint received by your office from [redacted] (ID #[redacted]) regarding his purchase of a used 2010 [redacted] with 70,520 miles from our dealership on July 24, 2015....
Mr. [redacted], along with [redacted], did in fact purchase the [redacted] on July 24, 2015 and traded a 2006 [redacted]. The selling price of the [redacted] was $19,900.00 with a trade allowance of $3,000.00. The [redacted]'s placed a $500.00 cash down payment, and financed the balance, including taxes, tag, doc fee, data dots, and an extended service contract with [redacted] Financial at a rate of 6.99% for 75 months. The actual cash value of the trade was $500.00. The [redacted]s elected to go 75 months in order to keep the payment ($339.41) more affordable. In Mr. [redacted]'s complaint he states that he called the next day and wanted to trade for another vehicle which is not correct. He did come back to us on one occasion about 10 days after visiting another local dealership who had told him that he paid too much for the [redacted]. We attempted to find another vehicle that would meet Mr. [redacted]'s requirements which included a request from him that we not increase his current payment. We presented Mr. [redacted] with several options that he did not find acceptable. To my knowledge he left and has never returned. We would welcome the opportunity to sit down with him again, and will make every effort to find a vehicle that he likes, that will work within his payment requirements, and of course meet the lenders guidelines.
Mr. [redacted] also referenced several mechanical issues in his complaint that he claims have not been addressed. Let me begin by saying that the car was in excellent mechanical condition when it was sold to Mr. [redacted]. A pre-delivery inspection was performed on the car on July 3, 2015 by our dealership, and repairs totaling $1,716.37 were made prior to it being offered for sale; a copy of the repair order is attached. Our records indicate that Mr. [redacted] has only presented the car to the dealership service department one time for service; on November 7, 2015 with 77,222 miles. During that visit he requested the following services:
An oil change which was performed at no charge
A rear passenger window switch was inoperative. We found a loose connection and repaired it for him at no charge.
The passenger side dome light was inoperative and I believe that we installed a bulb for the customer at no charge.
Mr. [redacted] stated that he hears a rattle when the car is started; our technician could not duplicate the concern; the inspection was performed for him at no charge.
No other problems were presented by Mr. [redacted] and the car was given back to him with all services performed at no charge. A copy of this repair order is attached.
If the Mr. [redacted] has other issues that we are unaware of we want to help!!! He has warranty protection that will cover most anything (other than regular maintenance items) that could go wrong, but we have to know what the issues are, and also have the opportunity to repair them to have any hope of satisfying him. I would have to assume that if he has driven the vehicle over 7,000 miles since purchasing it without a complaint that resolving any such issues would be a relatively easy matter. In closing, I will be happy to meet with Mr. [redacted] to not only discuss agreeable options for trading the vehicle, but also to address any mechanical issues that he may have. To schedule an appointment, he may contact me at [redacted], or by email at [redacted] I will make every effort to accommodate any time that is convenient to him.
Should you need any other information regarding this complaint, please let me know, and I will get it out to you promptly!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had filed a complaint back in November and received a letter from cole automotive group indicating that the information we gave you was incorrect and that we had lied I want this resolved the issues that we are having with the vehicle has still not been resolved the repairs are still not being made there is still recalls on the vehicles that have not taken care of and we have contacted them numerous of times trying to get it resolved and nothing is getting done this is the second time I have filed and wanted to update you on the information I recieved. want another vehicle
Regards,
[redacted]