WorldRemit Corp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Nana [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/12/08) */ Complaint received on 11/24/2015, via the [redacted] Investigation conducted on 11/24/WorldRemit customer service spoke with the complainant the same dayUnable to find the referenced transactions with the complainant's name or card number in the WorldRemit transactions databaseReferred to the WorldRemit Fraud Department for any appropriate investigation and/or action Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They could not offer me any kind of explanation for these chargesThey said they have no record of these charges against my accountI have statements from my bank account showing these charges as my proof, but yet they offered no solution or refund of my money Final Business Response / [redacted] (4000, 13, 2015/12/22) */ The Company's Fraud Department conducted investigation and confirmed that the two referenced financial transactions had been processed and released to the intended recipients, as a result, there is nothing further the Company can do relative to this matterThe Complainant was informed of this information on December 15, Both of the referenced transactions were fully authenticated and passed security checks which resulted in the liability shifting to the issuing bank, i.e [redacted] The Complainant will have to obtain any reimbursement from [redacted]

See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nana [redacted]

Initial Business Response /* (1000, 8, 2015/12/08) */
Complaint received on 11/24/2015, via the[redacted]. Investigation conducted on 11/24/2015. WorldRemit customer service spoke with the complainant the same day. Unable...

to find the referenced transactions with the complainant's name or card number in the WorldRemit transactions database. Referred to the WorldRemit Fraud Department for any appropriate investigation and/or action.
Initial Consumer Rebuttal /* (3000, 11, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They could not offer me any kind of explanation for these charges. They said they have no record of these charges against my account. I have statements from my bank account showing these charges as my proof, but yet they offered no solution or refund of my money.
Final Business Response /* (4000, 13, 2015/12/22) */
The Company's Fraud Department conducted investigation and confirmed that the two referenced financial transactions had been processed and released to the intended recipients, as a result, there is nothing further the Company can do relative to this matter. The Complainant was informed of this information on December 15, 2015. Both of the referenced transactions were fully authenticated and passed security checks which resulted in the liability shifting to the issuing bank, i.e. [redacted]. The Complainant will have to obtain any reimbursement from [redacted].