WorldRemit Reviews (%countItem)
WorldRemit Rating
Address: 600 17th St STE 200S, Denver, Colorado, United States, 80202-5443
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for WorldRemit
Add new contacts
ADVERTISEMENT
Go elsewhere if you can.
Matt
This company tried to wire transfer money from my card and I don't even know who this company is! I received an email about fraudulent activity of $893.78 in Colorado!?? Totally different state I live in so it was flagged. I only gave 1 star to leave my experience in the comments.
I referred world remit to my niece in Canada, since she needs to send money for family support. She sent US$400 through world remit in Canada on August 14th for direct deposit to my account in the US. It's now August 18th and I haven't received the funds. World remit insisted on my relative sender in Canada that the money has been deposited in my *** account inspite of my confirmation that the transfer has not been received. Bank transfer usually takes a day or two specially from Canada to USA. I want world remit to trace the transfer and update the status. Otherwise, refund the money from the sender ASAP.
Last week I got an email saying my account was in the negative. I looked on my online banking account and saw two charges from “Worldremit Denver” one was for $309.99 and the other for $410.99. I immediately called my bank and had them shut down my card. I goggled Worldremit as I had NEVER heard of them. I was not shocked to see they were some sort of money transfer company with one star. I immediately tried to get ahold of them telling them that they took over $700 from me and they needed BETTER security if it was a third party. They basically told me they couldn’t help me and told me to contact their fraud department which I did immediately. Nothing. Crickets. Why did I ever think I would get anything resolved?
We have researched the nature of this
complaint. The consumer has alleged that WorldRemit Corp. debited two charges of
$309.99 and $410.99 from the consumer’s bank account without permission.WorldRemit Corp. has identified the
transactions and WorldRemit Corp. account in question based on the information
provided in the complaint. It appears that the consumer has been the victim of
identity theft, as these charges appears to have been made fraudulently by a
third party using the consumer’s card and personal information.In order to prevent subsequent fraudulent
activity using the consumer’s personal information the WorldRemit Corp. account
which initiated the money transfers associated with the charge reported by the
consumer has been permanently closed. WorldRemit Corp. was unable to prevent the
money transfers associated with the fraudulent charges reported by the consumer
before their completion and is therefore unable to accommodate their request
for a refund at this time.We encourage the consumer to contact their bank
and/or credit/debit card issuer in order to seek reimbursement for this charge.In order to receive
further assistance regarding this issue we encourage the consumer to contact
the WorldRemit Corp. Fraud Team at [email protected], or the WorldRemit
Corp. Customer Service department at ***
or
Complaint: ***
I am rejecting this response because: I messaged them IMMEDIATELY after the fraudulent activity happened. They did not answer for 4-5 days later so obviously the money was transferred already. And of course they are going to try and get out of paying me because they do that with every single case they have.
Sincerely
We have researched the nature of this
complaint. The consumer has initially alleged that WorldRemit Corp. debited two
charges of $309.99 and $410.99 from the consumer’s bank account without
permission. The consumer subsequently has alleged in a follow-up complaint that
WorldRemit Corp. did not address her report of fraudulent activity sufficiently
to attempt to prevent the fraudulent money transfers resulting from the
fraudulent charges they reported. As the two money transfers which resulted
from the fraudulent charges the consumer has reported were completed within one
minute of their creation, it was unfortunately not possible for WorldRemit
Corp. to identify the money transfers as fraudulent and prevent them before
their completion.As it was not possible for WorldRemit Corp.
to prevent the money transfers associated with these fraudulent charges before their
completion WorldRemit Corp. will not accommodate the consumer’s request for a
refund as this should be handled by the consumer’s bank and/or payment card
issuer. As it is the standard method by which
consumers are typically reimbursed for fraudulent activity such as that which
the consumer has reported, we strongly encourage them to contact their bank
and/or payment card issuer to seek the reimbursement they have requested for
this charge, as they will be able to assist them further. In order to receive further assistance
regarding this issue we encourage the consumer to contact the WorldRemit Corp. Fraud
Team at [email protected], or the WorldRemit Corp. Customer Service
department at *** or
***.We have researched the nature of this
complaint. The consumer has initially alleged that WorldRemit Corp. debited two
charges of $309.99 and $410.99 from the consumer’s bank account without
permission. The consumer subsequently has alleged in a follow-up complaint that
WorldRemit Corp. did not address her report of fraudulent activity sufficiently
to attempt to prevent the fraudulent money transfers resulting from the
fraudulent charges they reported. As the two money transfers which resulted
from the fraudulent charges the consumer has reported were completed within one
minute of their creation, it was unfortunately not possible for WorldRemit
Corp. to identify the money transfers as fraudulent and prevent them before
their completion.As it was not possible for WorldRemit Corp.
to prevent the money transfers associated with these fraudulent charges before their
completion WorldRemit Corp. will not accommodate the consumer’s request for a
refund as this should be handled by the consumer’s bank and/or payment card
issuer. As it is the standard method by which
consumers are typically reimbursed for fraudulent activity such as that which
the consumer has reported, we strongly encourage them to contact their bank
and/or payment card issuer to seek the reimbursement they have requested for
this charge, as they will be able to assist them further. In order to receive further assistance
regarding this issue we encourage the consumer to contact the WorldRemit Corp. Fraud
Team at [email protected], or the WorldRemit Corp. Customer Service
department at *** or
***.
I did an international bank transfer and the app asked for ***. I entered this number in its entirety manually and saved the transaction. Few days passed and my recipient had not received the transfer so I called worldremit and was told there was some delays but that it would go through in the next few days. Few days passed and the person still didn't receive the funds. I went on the application and checked again only to notice that the full *** that I had typed was truncated so the account number was incomplete on the transaction. I called them to get it cancelled and refunded and was told I needed the bank statements of the recipients for an "investigation". I sent in the bank statements that showed the recipient did not receive the money but just got an email back saying their partner in the recipient's country says the funds were deposited. The proof they sent, shows the truncated account number so there was no way the person could have even received it. I am just getting the run around instead of a refund.
We have researched the nature of this
complaint. The consumer has alleged that WorldRemit Corp. failed to
successfully complete their money transfer, or in lieu of its successful
completion provide a refund in full to the consumer.The consumer’s money transfer was not able
to be completed successfully as the consumer provided invalid bank account
information for their intended recipient which resulted in their money transfer
being credited to an incorrect bank account.In lieu of the successful completion of the
consumer’s money transfer WorldRemit Corp. is currently in the process of
attempting to recall these funds from our pay-out partner in the Ivory Coast so
that the consumer can be refunded in full. As soon as any additional
information regarding this process is available it will be communicated to the
consumer as immediately as possible. Should the consumer have further questions
regarding this issue or would like to discuss the situation further, they may
contact our Customer Service department at ***
or ***.
I made a Bank Transfer to Nigeria using World Remit on July 17th. I made a successful transfer two days prior to the same recipient with no issue. The transfer made on the 17th was delayed so I waited until the 22nd, which was the arrival date printed on the receipt for this transaction to inquire about the status of the transfer. I was told that there was a "technical issue" in Nigeria. According to the receipt if the transaction is does not process after 10 business days that the customer is eligible for a refund. The refund request must be made in writing. I wrote a letter requesting a refund and World Remit is unable to tell me when I could expect a refund. They have responded that they received the letter. Every time I have called and spoke to a representative, the same information is being repeated to me with no urgency or resolve.
We have researched the nature of this
complaint. The consumer alleged that WorldRemit Corp. failed to successfully
credit their money transfer to their intended recipient, or in lieu of the
successful completion of their money transfer provide a refund in full.The consumer’s money transfer was unable to
be completed successfully due to operational issues experienced by our pay-out
partner in Nigeria.In lieu of the successful completion of
their money transfer, WorldRemit Corp. has cancelled and refunded the
consumer’s money transfer in full. As the consumer’s money transfer was
successfully refunded on August 12th, 2020 and refunded money
transfers can take up to seven days to be returned to a consumer’s available
bank account balance, these funds will be available in the consumer’s available
account balance no later than August 19th, 2020.Should the consumer
have further questions regarding this issue, they may contact our Customer
Service department at ***.
I was texted that I updated my account information associated with WorldRemit and that my bank transfer 68974571 to *** is being processed. I’ve never been associated with WorldRemit and have n never made a bank transfer associated with WorldRemit or customer above. My banking information was obviously confiscated and there needs to be something done about it. 277.00 was stolen from me.
We have researched the nature of this
complaint. The consumer has alleged that WorldRemit Corp. debited a charge of $277.00
from the consumer’s bank account without permission.WorldRemit Corp. has identified the
transaction and WorldRemit Corp. account in question based on the information
provided in the complaint. It appears that the consumer has been the victim of
identity theft, as this charge appears to have been made fraudulently by a
third party using the consumer’s card and personal information.In order to prevent subsequent fraudulent
activity using the consumer’s personal information the WorldRemit Corp. account
which initiated the money transfers associated with the charge reported by the
consumer has been permanently closed. WorldRemit Corp. was unable to prevent the
money transfer associated with the fraudulent charge reported by the consumer
before its completion and is therefore unable to accommodate their request for
a refund at this time.We encourage the consumer to contact their
bank and/or credit/debit card issuer in order to seek reimbursement for this
charge.In order to receive further assistance
regarding this issue we encourage the consumer to contact the WorldRemit Corp. Fraud
Team at [email protected], or the WorldRemit Corp. Customer Service
department at https://www.worldremit.com/en/contact-us or
(888) 772-7771.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Sent international wire transfer om 07/13/20. Recipient bank has never received the funds. World Remit transaction number ***
Called several times. Customer service not helpful.
We have researched the nature of this
complaint. The consumer alleged that WorldRemit Corp. failed to successfully
credit their money transfer to their intended recipient, or in lieu of the
successful completion of their money transfer provide a refund in full.In lieu of the successful completion of
their money transfer, WorldRemit Corp. has cancelled and refunded the
consumer’s money transfer in full. As the consumer’s money transfer was
successfully refunded on July 30th, 2020 and refunded money
transfers can take up to seven days to be returned to a consumer’s available
bank account balance, these funds will be available in the consumer’s available
bank account balance no later than August 6th, 2020.Should the consumer have further questions
regarding this issue, they may contact our Customer Service department at
https://www.worldremit.com/en/contact-us or .
I sent a remittance via WorldRemit to my brother on Friday, 7/10 that was supposed to be delivered "in minutes" according to WorldRemit's website. The money was debited from my account immediately; however, three days later, the transaction was not completed and shows as "Failed" in the system. I called on 7/13 and was told that there was a "technical problem" with WorldRemit's partner and that a refund would be issued to me. On 7/14, I called again and was told that there was a "technical problem" with the refund. On 7/15, I was told that no refund request was ever sent and that WorldRemit's "partner" was not responsive to them in them trying to get the refund.
WorldRemit has taken $1,000 of my money, has not delivered it to its intended recipient and is refusing to refund it to me.
We have researched the nature of this
complaint. The consumer alleged that WorldRemit Corp. failed to successfully
credit their money transfer to their intended recipient, or in lieu of the
successful completion of their money transfer provide a refund in full.The consumer’s money transfer was not able
to be completed successfully due to operational issues experienced by our
pay-out partner in Nigeria. In lieu of the successful completion of
their money transfer, WorldRemit Corp. has cancelled and refunded the
consumer’s money transfer in full. As the consumer’s money transfer was
successfully refunded on July 19th, 2020 and refunded money
transfers can take up to seven days to be returned to a consumer’s available
bank account balance, these funds will be available in the consumer’s available
bank account balance no later than July 26th, 2020.Should the consumer have further questions
regarding this issue, they may contact our Customer Service department at
https://www.worldremit.com/en/contact-us or .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. However, having said that, I want it to be very clear to the business that their customer service is horrible. I would not have ever contacted the Revdex.com if the agents at their customer service number were able to resolve issues or give timelines for resolving issues. Through repeated calls to the number they provided in their response, they gave no resolution or information.
Sincerely
I tried to sign up with this company and come to find out I already have an account. Obviously I didn’t sign up for this account. I tried to call them and there's no way to get through unlikely as you have a transaction number. I tried to do the virtual chat but to no avail as well.
This letter is in response to the complaint
filed on July 10th, 2020 with the Revdex.com by consumer
***. This complaint was received by us on July 10th,
2020.We have researched the nature of this
complaint. The consumer has alleged that a WorldRemit Corp. account has been
registered fraudulently using the consumer’s personal information which they discovered
when attempting to register a WorldRemit account themselves.We have attempted to contact the consumer
to discuss this issue as they have requested, but were unfortunately unable to
reach them. In order to receive
further assistance regarding this issue we encourage the consumer to contact
the WorldRemit Corp. Customer Service department at https://www.worldremit.com/en/contact-us
or ***.
I transferred money from the usa to cameroon through worlremit corp. and my family is unable to collect the money. when I call worldremit, they tell me that they don’t have any control of what is happening with their partners in cameroon. my simple request is for them to refund my money and then take it with the cameroon branch. it should not be my responsibility because they choose to do business with that individual in cameroon. my transaction was done with worldremit, so they owe me that service.
They withdraw your money before confirmation of a valid transaction. Once the funds were withdrawn immediately and the transaction failed the refund process takes up to 7 days to complete. After complaining the service rep claims to be a subservient of their computer system. Beware of any company where a computer controls people! As you can see based other reviews this is common practice for this company.
WorldRemit is an Organized money transfer SCAM !!! Be AWARE. .
This by far is the worse money transfer system in place, a complete organized money scams.
I use this service base on recommendation, at first I did 2 transaction that when very smooth with an instant results. Well that was just to get you addicted to the service, and I fall for it. I made another transaction $150 with $7.99 transfer fee to total $157.99. I got the usual notification and transaction number etc..., but the story didn’t end there because two days later I check my bank account and found out that WorldRemit actually withdrew 2 transactions of $157.99 each. Customer service first denied this until their own system show two different receipts with 2min apart and with same amount. Now it’s been 3 weeks and yet I haven’t receive a refund for the extra $157.99 they toke without my permission claiming they have not get in contact with their agent to reverse the charges. If this is not an organized scam I don’t know what it is. Currently working with my local bank to reverse charges which I’m sure will get resolve thanks God. So be aware of these scams from WorldRemit.
PS: My correspondent only received the value of one transaction of $150.
I woke up one Saturday and had two charges from this company. I’ve never even heard of it until the charges were taken out of my bank one for $80 and one for $200. I immediately contacted my bank and worldremit to inform them that someone fraudulently made these charges and to please cancel the transaction ASAP. I contacted worldremit via phone and email and they refuse to give my money back. They tell me that the recipient already received the money and can’t help me. What occurred is an illegal transaction I did not authorize. So basically this company is letting me know that they condone fraudulent Accounts and still process people’s money even though they contact them to let them know it’s illegal and fraud. I contacted them while the charges were pending and they still not stop. It was a debit card transaction I know they could’ve cancelled it. Do NOT use this company. Matter of fact they told me in their own words the receipent has received the money so they can’t get it back. Well then so I can protect my identity please forward me the information it went. I am a single mom and needed that $280 for my utilities now I have to wait for my bank to fix this and get the money back my children and family need for a roof over the head.
We have researched the nature of this
complaint. The consumer has alleged that WorldRemit Corp. debited $280.00 from
the consumer’s bank account without permission.WorldRemit Corp. has identified the
transactions and WorldRemit Corp. account in question based on the information
provided by the consumer. It appears that the consumer has been the victim of
identity theft, as this charge appears to have been made fraudulently by a
third party using the consumer’s card and personal information. In order to
prevent subsequent fraudulent transactions this account has been permanently
closed.As WorldRemit Corp. was unable to prevent
the fraudulent charges prior to its completion we encourage the consumer to
contact their bank and/or credit/debit card issuer to seek reimbursement.For legal and regulatory reasons, and to
protect the integrity of our security systems, WorldRemit Corp. is unable to
provide the specific information regarding who may have been involved in these
fraudulent charges.Should the consumer have further questions
regarding this issue, they may contact our Fraud department at
***, or the Customer Service department at https://www.worldremit.com/en/contact-us or ***.
So I've been using World Remit for a while, then today 06/23 I check my bank balance and see someone charged my debit card $621.81 using world remit. This was not me because it never even showed in my transaction history of my world Remit Account. Called my bank canceled my card, with World Remit unfortunately you have to fill out a form first to get a complaints number before you can get through the phone call. Gave them all my details and what happened, now I have to write an email again to follow up on my complaint.
I saw it easier to deactivate my account with them and go back to the company I was using early. PLEASE STAY AWAY FROM WORLD REMIT.
We have researched the nature of this
complaint. The consumer has alleged that WorldRemit Corp. conducted a
fraudulent transaction totalling $621.81 from the consumer’s bank accountIt appears that this is not a fraudulent
charge and is associated with the consumer’s previous WorldRemit Corp. money
transfer (***) which was successfully completed on April 24th,
2020. This charge may have been delayed by the consumer’s bank which is why it
was only recently debited from the consumer’s account. If the consumer believes this is in fact a
fraudulent charge, we encourage them to contact the WorldRemit Corp. Customer
Service department and provide a copy of their bank account statement which
demonstrates multiple charges in the amount of $621.81.Should the consumer have further questions
regarding this issue, they may contact our Fraud department at ***,
or the Customer Service department at https://www.worldremit.com/en/contact-us
or ***.
Complaint: ***
I am rejecting this response because:How come the transaction did not show on my lists of transactions? I contacted my bank and they did confirm there was a breach, so there’s no need saying I authorized the transaction when I know I did not. I have seen multiple people complain about this kind if fraud from world remit. I contacted your fraud department and all I got was, “your case is being processed.” That’s not how a financial institutions should operate. But no worries, I closed my account with you, replaced my debit card and instructed all those that I recommended to join world remit to close their accounts. I’m not a happy customer, and i’m not satisfied with any of your responses.
Sincerely
Somehow they stole the information from my bank card and redirected a payment that I had previously made to the company that I have my home security with. (the company is right here in Texas).
Then they congratulated me for updating my account...I don't have an account with them and I certainly DON"T want one.
All together they sent me 3 messages and all of them using fake phone numbers, how do I know they were fake? I tried calling them, that's how..
Note to the Revdex.com; Please do everybody a favor and shut these people down before they hurt someone really badly.
For myself, as a retired veteran of Korea and Vietnam, I really don't need this aggrevation.
Thank you for your kind attention,
James ***
ps; I only checked 1 star because I had to, I would prefer to leave none
I sent money for my uncle to Guinea, in May 17,2020 until now he hasn’t received it. Then I contacted world Remit to refund me, the company didn’t do it instead I received an email today saying that the case is close even though I haven’t been refunded. This is a total scam. ????
I never had an account. Never did any business with them. Thursday evening 06/18/2020 I got a text message message "Thank you for updating your WorldRemit account details" and that was it. No "If this wasn't you call..." or anything else. I called the number that sent me the text and it wouldn't go through. The next day, Friday there was a fraudulent charge of over $2000 on one of my credit cards to an AIRBNB and a different online user name so it is suspected they have my SSN. I checked the website for WorldRemit and there is no phone number listed. The "online chat" is just a bot directing you to FAQ. I find this HIGHLY UNACCEPTABLE in a world of frequent identity theft and the internet there was NO ONE to call regarding the fact that I NEVER HAD AN ACCOUNT with them.
We have researched the nature of this
complaint. The consumer has alleged that a WorldRemit Corp. account has been
registered fraudulently in the consumer’s name which they received text
notifications for. WorldRemit Corp. has identified the
WorldRemit Corp. account in question based on the information provided by the
consumer. It appears that the consumer has been the victim of identity theft,
as this account appears to have been made fraudulently by a third party using
the consumer’s personal information. In order to prevent subsequent fraudulent activity
this account has been permanently closed.Should the consumer have further questions
regarding this issue, they may contact our Fraud department at *** or the Customer Service department at https://www.worldremit.com/en/contact-us or
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
It has been more than 20 days now. I havent received my money back. They are sitting on my money. Pathetic customer service. I think they are trying to milk the covid situation by hording people's money. Where is my money?? you bunch of crooks
Sent money (€400.00) to my fiance in Brazil, money never arrived. World Remit claimed that the bank details were wrong. Corrected them multiple times and they still said they were wrong. Had to send more money through Transfer Wise because had no more time to wait (money sent throughTransferWise arrived straight away!!!. Cancelled my transaction with WorldRemit and they haven't refunded me. This company has basically stolen my money!!
Case *** - Cancellation Request for Transaction [ ref:_00Dj01rzdh._5003Z14PKfb:ref ]
We have researched the nature of this complaint. The consumer has
alleged that WorldRemit Corp. has failed to complete their money transfer in a
timely manner, or in lieu of the successful completion of their money transfer,
provide a full refund to the consumer.WorldRemit Corp., to whom this complaint was addressed, is a United
States corporation; we do not do business in Ireland and have no Irish consumers.
As such, we are unable to assist in resolving this complaint.Should the consumer have further questions
regarding this issue, we encourage them to contact our Customer Service
department at https://www.worldremit.com/en/contact-us or ***.