Initial Business Response / [redacted] (1000, 14, 2016/11/17) */ [redacted] We apologize for our delayed response to this matter, and for any frustration This file has been appreciated as fraud and resulted in a reposession as suchWe will not be able to facilitate any further business or communication with the complainant RE: [redacted] Our legal department; [redacted] (phone) [redacted] Port City Auto Experts [redacted] Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/11/22) */ They say to contact their lawyer Tried , no call back yet My son was taken off the loan Port City Auto Experts had to buy it back they have it offered to sell back then said call lawyer My problems don't allow me to handle these kind of situations Severe PTSD , AS BEEN IN FULL MODE SINCE THIS AS TAKEN PLACE They reoffered and then said no, then didn't answer phone ,then told me certain people I asked for didn't work there Now say talk to the lawyer I'm lost Have left numerous emails with no luck
Initial Business Response / [redacted] (1000, 9, 2016/11/17) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] RE: Bill of sale We would like to take this opportunity to thank you for the business in We can appreciate your frustration and apologize if customer service wasn't to your expectations We look forward to working with you to resolve any issue you may have We empathize with you about your break up, a division of assets, financial obligations, being a student, looking to alleviate financial burdens, time sensitivity and mis-communication To sell your vehicle privately, you do not require your original bill of saleIf the purchaser is encouraged to provide a bill of sale to his insurance, this would be the bill of sale you draft them with numbers you have agreed on, taxes, etcTemplates are available online We keep a copy of all recordsWe value the protection of information and privacy of sensitive financial documentsAfter days our records are sent, stored, and indexed at a third party company " [redacted] " These documents are available from " [redacted] " by request The bank or financing company keeps a copy of all original documents, and may be able to provide them faster upon request If your Nan/ Grandmother was the applicant/ purchaser we will require her to reach out to obtain these documents Upon threat of legal action it is strict company procedure to advise all verbal communications must be in writing and provide you with the appropriate contact info Our legal department is available to answer any concerns you may have [redacted] or have your Nan/Grandmother call in to complete the request for " [redacted] ." Thank you [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/04/11) */ [redacted] Thank you for your business and apologies for any frustration throughout the vehicle buying experience When responding to a legal claim it's strict company procedure any communication is to be through legal representation We sincerely hope that any issues you have will be resolved formally throughout the claim process [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) If it has to be delt with leagelly than [redacted] should answer my lawyer instead of ignoring her Final Business Response / [redacted] (4000, 15, 2016/04/26) */ Port City Auto will provide any documents requested (If they haven't already) formally throughout the claim processWe empathize with your situation and want to thank you for your patience and understanding in this matter If you have any questions or concerns please contact: [redacted] Final Consumer Response / [redacted] (4200, 17, 2016/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still gives me no answers
Initial Business Response /* (1000, 5, 2015/10/08) */
We have consent from *** for said inquires and his agreement to our terms of use and privacy policyWe are unable/ do not have the ability to remove said authorized inquires from his***, nor will *** remove said
authorized inquiriesAny amicable solution within power was not acceptable for ***
Please contact for supporting documents
Initial Consumer Rebuttal /* (3000, 9, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no amacable solution providedThe establishment contacted me would not allow me to express myself and rebeates themselves like a robot and in the end hung up on me
***
I did not sign any consent and was not made aware of any details regarding someone other than *** ONE credit checkThe individual taking my information in behalf of *** did not disclaim any of the details mentioned in the previous responseFrom PCA
The second issue, why would PCI access my credit bureau weeks after I already spoke with Thomas from PCA and told him I did not need their services?
***
Initial Business Response /* (1000, 6, 2016/05/12) */
Hello
Thank you for your business and congratulations on the purchase of your new vehicle
We sincerely apologize for any frustration you may have, and wish you nothing but a pleasurable buying experience
We want you to consider us when
trading or refinancing your vehicle in the future
We strive for out after sales services to be to your expectations
Copies of Documents;
Copies of all true documents are issued at the time of your purchase
True copies with actual signatures are mailed to the lender
Copies are mailed to you from the lender along with a confirmation or welcome package
Times vary but this usually 2-weeks
You're able to stop by our local office anytime to request copies of these documents
Please contact our *** *** or *** *** to obtain copies from a previous purchases
Port City Auto Experts
***
Secure document storage;
We safeguard your personal informationWe use *** for the secure storage of important sensitive documents after (30) daysOur process can also take 4-weeks to obtain copies from their archives
Requesting of financial documents;
You may request financial documents at any time directly through the bank that is offering your financing
If you have purchased third party insurances or warranties at the time of your vehicle purchase, these documents are also available from these companies
The detail;
We sincerely apologize the vehicle was not detailed to your standards and we were happy to give you a $*** budget to detail the vehicleWe arrived at $*** as it was the highest price of (5) local quotesWe were able to detail the vehicle for you, or you could use the $***to your discretionWe are unable to cover any costs you may incur in excess of this
The dent in the tailgate;
All used vehicles are sold as isAll vehicles are signed off on with our pre delivery inspection
wear and tear, dings and scratches, rock chips are to be expected in a used vehicle
Any reconditioning required to our vehicles are to be in writing in the conditional sales agreement at the time of purchase
Used vehicles - Accessories not included;
A used vehicle is available for purchase or will be shipped with all available accessoriesHeadphones, DVDs, Manuals, Second Keys or Valet Keys and all other accessories when the vehicle was new are included as made available to usif missing, these accessories weren't provided to the dealership and thus are not available nor included in the purchase of a used vehicle
If accessories are made available after the fact
At times previous owners, rental companies, insurers, auctions, and other private dealers and car owners will later provide another set of keys or accessories as they become availableShould any of these accessories become available we will contact you and have them shipped to you at no additional chargeThere are no guarantees or indemnities in regards to providing accessories after the purchase
Our solution
Please contact ***, ***, or your bank/ third company party for copies of documents
We would be happy to re-order any documents requested
Please accept our $*** reimbursement to have the vehicle detailed as fair market value
Please accept us extending our dealer cost on any accessories you may want to purchase
We will order these from the manufacturer on your behalf
We will also mail any associated accessories if they become available to us
Thank you for your time and resolution in this matter
We sincerely apologize for any frustration
Port City Auto Customer Service
***
Initial Consumer Rebuttal /* (3000, 8, 2016/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told upon delivery that headphones and second will be shipped to me once receivedThus they would be included in the dealI was ok with the ***$ reimbursment for the detailingAs for the dent I was tol to get it fixed and it would also be reimbursed as per emails between myself and ***I also requested the company name of the extended warranty you sold me and still have not been told who it is with
Final Business Response /* (4000, 10, 2016/05/13) */
***
Thank you for the purchase of your *** Thank your patience and apologies for your frustration and we empathize with any frustration the sales process may have caused
Please accept our reimbursement of ***for the detail
Please accept our $*** reimbursement for the dent as a sign of good faith we are willing to work with you toward an amicable resolution
Please accept dealer cost on any other accessories you wish to purchaseAny other accessories, second keys, were not made available to us - as this was a pre-owned vehicle
Should the previous owner make these available we would be happy to provide at no additional cost
Your warranty would be through
***
***, ***, or *** would be happy to assist you in obtaining your reimbursement for the dent, provide copies of any documents you require, or if any further assistance is required
Thank you
Port City Auto Experts Customer Service Department
Final Consumer Response /* (2000, 12, 2016/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept these conditions, however please continue to try to get items promised that were not delivered to youI.Ekey and headphones*** We can talk in the future concerning these, and appreciate the quick response for the matter***
Initial Business Response /* (1000, 9, 2016/11/17) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
RE: Bill of sale
We would like to take this opportunity to thank you for the business in 2015. We can appreciate your frustration and...
apologize if customer service wasn't to your expectations.
We look forward to working with you to resolve any issue you may have.
We empathize with you about your break up, a division of assets, financial obligations, being a student, looking to alleviate financial burdens, time sensitivity and mis-communication.
To sell your vehicle privately, you do not require your original bill of sale. If the purchaser is encouraged to provide a bill of sale to his insurance, this would be the bill of sale you draft them with numbers you have agreed on, taxes, etc. Templates are available online.
We keep a copy of all records. We value the protection of information and privacy of sensitive financial documents. After 90 days our records are sent, stored, and indexed at a third party company "[redacted]".
These documents are available from "[redacted]" by request.
The bank or financing company keeps a copy of all original documents, and may be able to provide them faster upon request.
If your Nan/ Grandmother was the applicant/ purchaser we will require her to reach out to obtain these documents.
Upon threat of legal action it is strict company procedure to advise all verbal communications must be in writing and provide you with the appropriate contact info.
Our legal department is available to answer any concerns you may have.
[redacted]
or
have your Nan/Grandmother call in to complete the request for "[redacted]."
Thank you
[redacted]
Initial Business Response /* (1000, 5, 2016/04/11) */
[redacted]
Thank you for your business and apologies for any frustration throughout the vehicle buying experience.
When responding to a legal claim it's strict company procedure any communication is to be through legal representation....
We sincerely hope that any issues you have will be resolved formally throughout the claim process.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/04/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If it has to be delt with leagelly than [redacted] should answer my lawyer instead of ignoring her.
Final Business Response /* (4000, 15, 2016/04/26) */
Port City Auto will provide any documents requested (If they haven't already) formally throughout the claim process. We empathize with your situation and want to thank you for your patience and understanding in this matter.
If you have any questions or concerns please contact:
[redacted]
Final Consumer Response /* (4200, 17, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still gives me no answers.
Initial Business Response /* (1000, 8, 2016/01/19) */
[redacted]
Thank you again for your business and for the purchase of your [redacted] We appreciate your business. Our sincerest apologies for your frustration, confusion, and our delayed response. We can appreciate...
that you had a vehicle in mind and wanted the best deal possible.
The safety of our customers and their families is paramount.
We offer a 1000km 30 day in-store warranty.
Any issues would be resolved through our auto shop specifically.
After this period of 30 days or 1000km we feel its unreasonable for customers to request liability as we can't guarantee how you one will maintain or operate said vehicle.
Your vehicle came with a 2 year powertrain warranty through
"[redacted]
Balance of manufactures warranty through [redacted]
After 1000km or 30 days you would need to follow up with "[redacted]" or any authorized [redacted] dealership.
The warranty is based on the serial or VIN number of the vehicle.
If you are interested in refinancing, trading in your vehicle , or have any further questions please contact us[redacted]
Thank you,
Port City Auto(r) Customer Support.
Initial Consumer Rebuttal /* (3000, 10, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
for number 1 the warranty is under my co signers name and why is that
Initial Business Response /* (1000, 18, 2016/01/20) */
[redacted]
Thank you again for your business and the purchase of your [redacted]
We appreciate your business and would like to formally apologize for any confusion or frustration during this process.
We will do our best in...
addressing your issues and appreciate your patience in our delayed response.
All of our vehicles are fully detailed and come with a full tank of gas. No exceptions.
In August, we were offering a $[redacted] gift card for [redacted] OR $[redacted] off the purchase price of your vehicle. You opted for lower payment and the discount in lieu of the gift card. We're unable to facilitate your request for an additional $[redacted] to[redacted]g upon your request in [redacted].
All of our vehicles come with the balance of the manufactures warranty, as well as an extended power train warranty through [redacted]. This is the same warranty through the manufacturer without such mileage restrictions and a longer duration.
We can appreciate you had a vehicle in mind and wanted the best deal possible.
All of our vehicles have a 30 day 1000km in store warranty. Which you took advantage of.
After this period of time your warranty is through the manufacturer, and through [redacted].
The transmission issue you had with the vehicle;
Although unfortunate, we fully accommodated with a rental and the repair.
Based on credit, some lenders require additional warranties or insurances. Loans structured with such are more appealing to a bank when analyzing risk. Your warranty, which was fully disclosed, was included in your payment and included in the financing.
Any issues with warranty you're able to contact [redacted]
We recommend oil to be changed every 5 months or 5000km. The oil was changed in your vehicle prior to you purchasing it. Oil changes are required as scheduled maintenance.
We do not cover oil changes or reimburse them.
[redacted], your sales rep ([redacted] is on a personal leave since before the holiday, and will be returning [redacted].
We apologize for the duration of your stay locally at the dealership. You are by no means obligated to wait at the dealership while credit analysts process your application, this process can take up to 48hours. We are at the mercy of the banks that issue the financing and verify employment details.
We do our best in offering a shuttle service to and from the dealership, and beverages and snacks while you wait. If you're unable to drive away same day, we offer a delivery service.
We employ [redacted] as sub contractors to deliver our vehicles, for some extra money to help pay bills. Our apologies that our delivery driver's personal appearance weren't up to your standards.
We would be happy to facilitate a trade-in and are here to answer any further questions you may have.
[redacted]
Initial Consumer Rebuttal /* (3000, 20, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all at no point were we asked if we wanted a gift card or a reduction of $[redacted] off the purchase price of the vehicle. At no point was that option given.
Second of all I have numerous messages stating the oil change would be reimbursed as it was clearly not a long enough duration for that to have been done prior to purchase. We absolutely did not put 5000 km on the car.
The car was delivered to us with a quarter tank of fuel. We were told that would be fixed and never was (offered a gas card). When the car was brought back to us once repaired it was again nearing empty and was as full as it could get when it left us on a flat bed.
The warranty was NEVER explained properly. Even [redacted] themselves could not understand why we had to pay for their services when we already had them through **.
While it is admirable that you provide employment to [redacted], and they were polite, they did not appear in a state which would make someone feel comfortable meeting them for the first time.
We have contacted [redacted] and have arranged they defer our warranty to begin when our factory one runs out however we will not waiver in our other expectations.
Things were far beyond not explained to us the day we signed papers. It was not acceptable.
Initial Business Response /* (1000, 14, 2016/11/17) */
[redacted]
We apologize for our delayed response to this matter, and for any frustration.
This file has been appreciated as fraud and resulted in a reposession as such. We will not be able to facilitate any further business or...
communication with the complainant.
RE:[redacted]
Our legal department;
[redacted] (phone)
[redacted]
Port City Auto Experts
[redacted]
Initial Consumer Rebuttal /* (3000, 17, 2016/11/22) */
They say to contact their lawyer . Tried , no call back yet . My son was taken off the loan . Port City Auto Experts had to buy it back . they have it . offered to sell back then said call lawyer .
My problems don't allow me to handle these kind of situations . Severe PTSD , AS BEEN IN FULL MODE SINCE THIS AS TAKEN PLACE . They reoffered and then said no, then didn't answer phone ,then told me certain people I asked for didn't work there . Now say talk to the lawyer . I'm lost
Have left numerous emails with no luck
Initial Business Response /* (1000, 10, 2016/05/17) */
Mr. [redacted]
We want to take this time to empathize for any frustration we may have caused, and sincerely apologize for any confusion.
We would like to thank you for the opportunity to earn your business.
Our goal is your...
satisfaction.
The conditional sale on the [redacted] was subject to safety inspection.
During inspection it was brought to our attention the vehicle had critical issued that needed to be addressed that would change the total cost of the vehicle. It was our only option to inflate the price of the vehicle the costs of the bill, or to send the vehicle back to the auction through arbitration. This is an unfortunate but not uncommon situation.
We understand you have a budget in mind and want the best deal possible.
We would be happy to fulfil our promises and your request on [redacted]%
Delivered to your door, as well as a gas reimbursement of $[redacted]
We will have [redacted] or [redacted] (President or Vice President) call you personally to discuss.
Thank you for your feedback on our sales process, for your loyalty to Port City Auto and working with us toward and amicable solution.
Respectfully,
Port City Auto Customer Service
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2016/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
there never was a [redacted]
you are a month to late I got a 2[redacted]% I will accept one my gas has been reimbursed as promised
Initial Business Response / [redacted] (1000, 14, 2016/11/17) */ [redacted] We apologize for our delayed response to this matter, and for any frustration This file has been appreciated as fraud and resulted in a reposession as suchWe will not be able to facilitate any further business or communication with the complainant RE: [redacted] Our legal department; [redacted] (phone) [redacted] Port City Auto Experts [redacted] Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/11/22) */ They say to contact their lawyer Tried , no call back yet My son was taken off the loan Port City Auto Experts had to buy it back they have it offered to sell back then said call lawyer My problems don't allow me to handle these kind of situations Severe PTSD , AS BEEN IN FULL MODE SINCE THIS AS TAKEN PLACE They reoffered and then said no, then didn't answer phone ,then told me certain people I asked for didn't work there Now say talk to the lawyer I'm lost Have left numerous emails with no luck
Initial Business Response / [redacted] (1000, 9, 2016/11/17) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] RE: Bill of sale We would like to take this opportunity to thank you for the business in We can appreciate your frustration and apologize if customer service wasn't to your expectations We look forward to working with you to resolve any issue you may have We empathize with you about your break up, a division of assets, financial obligations, being a student, looking to alleviate financial burdens, time sensitivity and mis-communication To sell your vehicle privately, you do not require your original bill of saleIf the purchaser is encouraged to provide a bill of sale to his insurance, this would be the bill of sale you draft them with numbers you have agreed on, taxes, etcTemplates are available online We keep a copy of all recordsWe value the protection of information and privacy of sensitive financial documentsAfter days our records are sent, stored, and indexed at a third party company " [redacted] " These documents are available from " [redacted] " by request The bank or financing company keeps a copy of all original documents, and may be able to provide them faster upon request If your Nan/ Grandmother was the applicant/ purchaser we will require her to reach out to obtain these documents Upon threat of legal action it is strict company procedure to advise all verbal communications must be in writing and provide you with the appropriate contact info Our legal department is available to answer any concerns you may have [redacted] or have your Nan/Grandmother call in to complete the request for " [redacted] ." Thank you [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/04/11) */ [redacted] Thank you for your business and apologies for any frustration throughout the vehicle buying experience When responding to a legal claim it's strict company procedure any communication is to be through legal representation We sincerely hope that any issues you have will be resolved formally throughout the claim process [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) If it has to be delt with leagelly than [redacted] should answer my lawyer instead of ignoring her Final Business Response / [redacted] (4000, 15, 2016/04/26) */ Port City Auto will provide any documents requested (If they haven't already) formally throughout the claim processWe empathize with your situation and want to thank you for your patience and understanding in this matter If you have any questions or concerns please contact: [redacted] Final Consumer Response / [redacted] (4200, 17, 2016/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still gives me no answers
Initial Business Response /* (1000, 5, 2015/10/08) */
We have consent from *** for said inquires and his agreement to our terms of use and privacy policyWe are unable/ do not have the ability to remove said authorized inquires from his***, nor will *** remove said
authorized inquiriesAny amicable solution within power was not acceptable for ***
Please contact for supporting documents
Initial Consumer Rebuttal /* (3000, 9, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no amacable solution providedThe establishment contacted me would not allow me to express myself and rebeates themselves like a robot and in the end hung up on me
***
I did not sign any consent and was not made aware of any details regarding someone other than *** ONE credit checkThe individual taking my information in behalf of *** did not disclaim any of the details mentioned in the previous responseFrom PCA
The second issue, why would PCI access my credit bureau weeks after I already spoke with Thomas from PCA and told him I did not need their services?
***
Initial Business Response /* (1000, 6, 2016/05/12) */
Hello
Thank you for your business and congratulations on the purchase of your new vehicle
We sincerely apologize for any frustration you may have, and wish you nothing but a pleasurable buying experience
We want you to consider us when
trading or refinancing your vehicle in the future
We strive for out after sales services to be to your expectations
Copies of Documents;
Copies of all true documents are issued at the time of your purchase
True copies with actual signatures are mailed to the lender
Copies are mailed to you from the lender along with a confirmation or welcome package
Times vary but this usually 2-weeks
You're able to stop by our local office anytime to request copies of these documents
Please contact our *** *** or *** *** to obtain copies from a previous purchases
Port City Auto Experts
***
Secure document storage;
We safeguard your personal informationWe use *** for the secure storage of important sensitive documents after (30) daysOur process can also take 4-weeks to obtain copies from their archives
Requesting of financial documents;
You may request financial documents at any time directly through the bank that is offering your financing
If you have purchased third party insurances or warranties at the time of your vehicle purchase, these documents are also available from these companies
The detail;
We sincerely apologize the vehicle was not detailed to your standards and we were happy to give you a $*** budget to detail the vehicleWe arrived at $*** as it was the highest price of (5) local quotesWe were able to detail the vehicle for you, or you could use the $***to your discretionWe are unable to cover any costs you may incur in excess of this
The dent in the tailgate;
All used vehicles are sold as isAll vehicles are signed off on with our pre delivery inspection
wear and tear, dings and scratches, rock chips are to be expected in a used vehicle
Any reconditioning required to our vehicles are to be in writing in the conditional sales agreement at the time of purchase
Used vehicles - Accessories not included;
A used vehicle is available for purchase or will be shipped with all available accessoriesHeadphones, DVDs, Manuals, Second Keys or Valet Keys and all other accessories when the vehicle was new are included as made available to usif missing, these accessories weren't provided to the dealership and thus are not available nor included in the purchase of a used vehicle
If accessories are made available after the fact
At times previous owners, rental companies, insurers, auctions, and other private dealers and car owners will later provide another set of keys or accessories as they become availableShould any of these accessories become available we will contact you and have them shipped to you at no additional chargeThere are no guarantees or indemnities in regards to providing accessories after the purchase
Our solution
Please contact ***, ***, or your bank/ third company party for copies of documents
We would be happy to re-order any documents requested
Please accept our $*** reimbursement to have the vehicle detailed as fair market value
Please accept us extending our dealer cost on any accessories you may want to purchase
We will order these from the manufacturer on your behalf
We will also mail any associated accessories if they become available to us
Thank you for your time and resolution in this matter
We sincerely apologize for any frustration
Port City Auto Customer Service
***
Initial Consumer Rebuttal /* (3000, 8, 2016/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told upon delivery that headphones and second will be shipped to me once receivedThus they would be included in the dealI was ok with the ***$ reimbursment for the detailingAs for the dent I was tol to get it fixed and it would also be reimbursed as per emails between myself and ***I also requested the company name of the extended warranty you sold me and still have not been told who it is with
Final Business Response /* (4000, 10, 2016/05/13) */
***
Thank you for the purchase of your *** Thank your patience and apologies for your frustration and we empathize with any frustration the sales process may have caused
Please accept our reimbursement of ***for the detail
Please accept our $*** reimbursement for the dent as a sign of good faith we are willing to work with you toward an amicable resolution
Please accept dealer cost on any other accessories you wish to purchaseAny other accessories, second keys, were not made available to us - as this was a pre-owned vehicle
Should the previous owner make these available we would be happy to provide at no additional cost
Your warranty would be through
***
***, ***, or *** would be happy to assist you in obtaining your reimbursement for the dent, provide copies of any documents you require, or if any further assistance is required
Thank you
Port City Auto Experts Customer Service Department
Final Consumer Response /* (2000, 12, 2016/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept these conditions, however please continue to try to get items promised that were not delivered to youI.Ekey and headphones*** We can talk in the future concerning these, and appreciate the quick response for the matter***
Initial Business Response /* (1000, 9, 2016/11/17) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
RE: Bill of sale
We would like to take this opportunity to thank you for the business in 2015. We can appreciate your frustration and...
apologize if customer service wasn't to your expectations.
We look forward to working with you to resolve any issue you may have.
We empathize with you about your break up, a division of assets, financial obligations, being a student, looking to alleviate financial burdens, time sensitivity and mis-communication.
To sell your vehicle privately, you do not require your original bill of sale. If the purchaser is encouraged to provide a bill of sale to his insurance, this would be the bill of sale you draft them with numbers you have agreed on, taxes, etc. Templates are available online.
We keep a copy of all records. We value the protection of information and privacy of sensitive financial documents. After 90 days our records are sent, stored, and indexed at a third party company "[redacted]".
These documents are available from "[redacted]" by request.
The bank or financing company keeps a copy of all original documents, and may be able to provide them faster upon request.
If your Nan/ Grandmother was the applicant/ purchaser we will require her to reach out to obtain these documents.
Upon threat of legal action it is strict company procedure to advise all verbal communications must be in writing and provide you with the appropriate contact info.
Our legal department is available to answer any concerns you may have.
[redacted]
or
have your Nan/Grandmother call in to complete the request for "[redacted]."
Thank you
[redacted]
Initial Business Response /* (1000, 5, 2016/04/11) */
[redacted]
Thank you for your business and apologies for any frustration throughout the vehicle buying experience.
When responding to a legal claim it's strict company procedure any communication is to be through legal representation....
We sincerely hope that any issues you have will be resolved formally throughout the claim process.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/04/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If it has to be delt with leagelly than [redacted] should answer my lawyer instead of ignoring her.
Final Business Response /* (4000, 15, 2016/04/26) */
Port City Auto will provide any documents requested (If they haven't already) formally throughout the claim process. We empathize with your situation and want to thank you for your patience and understanding in this matter.
If you have any questions or concerns please contact:
[redacted]
Final Consumer Response /* (4200, 17, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still gives me no answers.
Initial Business Response /* (1000, 8, 2016/01/19) */
[redacted]
Thank you again for your business and for the purchase of your [redacted] We appreciate your business. Our sincerest apologies for your frustration, confusion, and our delayed response. We can appreciate...
that you had a vehicle in mind and wanted the best deal possible.
The safety of our customers and their families is paramount.
We offer a 1000km 30 day in-store warranty.
Any issues would be resolved through our auto shop specifically.
After this period of 30 days or 1000km we feel its unreasonable for customers to request liability as we can't guarantee how you one will maintain or operate said vehicle.
Your vehicle came with a 2 year powertrain warranty through
"[redacted]
Balance of manufactures warranty through [redacted]
After 1000km or 30 days you would need to follow up with "[redacted]" or any authorized [redacted] dealership.
The warranty is based on the serial or VIN number of the vehicle.
If you are interested in refinancing, trading in your vehicle , or have any further questions please contact us[redacted]
Thank you,
Port City Auto(r) Customer Support.
Initial Consumer Rebuttal /* (3000, 10, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
for number 1 the warranty is under my co signers name and why is that
Initial Business Response /* (1000, 18, 2016/01/20) */
[redacted]
Thank you again for your business and the purchase of your [redacted]
We appreciate your business and would like to formally apologize for any confusion or frustration during this process.
We will do our best in...
addressing your issues and appreciate your patience in our delayed response.
All of our vehicles are fully detailed and come with a full tank of gas. No exceptions.
In August, we were offering a $[redacted] gift card for [redacted] OR $[redacted] off the purchase price of your vehicle. You opted for lower payment and the discount in lieu of the gift card. We're unable to facilitate your request for an additional $[redacted] to[redacted]g upon your request in [redacted].
All of our vehicles come with the balance of the manufactures warranty, as well as an extended power train warranty through [redacted]. This is the same warranty through the manufacturer without such mileage restrictions and a longer duration.
We can appreciate you had a vehicle in mind and wanted the best deal possible.
All of our vehicles have a 30 day 1000km in store warranty. Which you took advantage of.
After this period of time your warranty is through the manufacturer, and through [redacted].
The transmission issue you had with the vehicle;
Although unfortunate, we fully accommodated with a rental and the repair.
Based on credit, some lenders require additional warranties or insurances. Loans structured with such are more appealing to a bank when analyzing risk. Your warranty, which was fully disclosed, was included in your payment and included in the financing.
Any issues with warranty you're able to contact [redacted]
We recommend oil to be changed every 5 months or 5000km. The oil was changed in your vehicle prior to you purchasing it. Oil changes are required as scheduled maintenance.
We do not cover oil changes or reimburse them.
[redacted], your sales rep ([redacted] is on a personal leave since before the holiday, and will be returning [redacted].
We apologize for the duration of your stay locally at the dealership. You are by no means obligated to wait at the dealership while credit analysts process your application, this process can take up to 48hours. We are at the mercy of the banks that issue the financing and verify employment details.
We do our best in offering a shuttle service to and from the dealership, and beverages and snacks while you wait. If you're unable to drive away same day, we offer a delivery service.
We employ [redacted] as sub contractors to deliver our vehicles, for some extra money to help pay bills. Our apologies that our delivery driver's personal appearance weren't up to your standards.
We would be happy to facilitate a trade-in and are here to answer any further questions you may have.
[redacted]
Initial Consumer Rebuttal /* (3000, 20, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all at no point were we asked if we wanted a gift card or a reduction of $[redacted] off the purchase price of the vehicle. At no point was that option given.
Second of all I have numerous messages stating the oil change would be reimbursed as it was clearly not a long enough duration for that to have been done prior to purchase. We absolutely did not put 5000 km on the car.
The car was delivered to us with a quarter tank of fuel. We were told that would be fixed and never was (offered a gas card). When the car was brought back to us once repaired it was again nearing empty and was as full as it could get when it left us on a flat bed.
The warranty was NEVER explained properly. Even [redacted] themselves could not understand why we had to pay for their services when we already had them through **.
While it is admirable that you provide employment to [redacted], and they were polite, they did not appear in a state which would make someone feel comfortable meeting them for the first time.
We have contacted [redacted] and have arranged they defer our warranty to begin when our factory one runs out however we will not waiver in our other expectations.
Things were far beyond not explained to us the day we signed papers. It was not acceptable.
Initial Business Response /* (1000, 14, 2016/11/17) */
[redacted]
We apologize for our delayed response to this matter, and for any frustration.
This file has been appreciated as fraud and resulted in a reposession as such. We will not be able to facilitate any further business or...
communication with the complainant.
RE:[redacted]
Our legal department;
[redacted] (phone)
[redacted]
Port City Auto Experts
[redacted]
Initial Consumer Rebuttal /* (3000, 17, 2016/11/22) */
They say to contact their lawyer . Tried , no call back yet . My son was taken off the loan . Port City Auto Experts had to buy it back . they have it . offered to sell back then said call lawyer .
My problems don't allow me to handle these kind of situations . Severe PTSD , AS BEEN IN FULL MODE SINCE THIS AS TAKEN PLACE . They reoffered and then said no, then didn't answer phone ,then told me certain people I asked for didn't work there . Now say talk to the lawyer . I'm lost
Have left numerous emails with no luck
Initial Business Response /* (1000, 10, 2016/05/17) */
Mr. [redacted]
We want to take this time to empathize for any frustration we may have caused, and sincerely apologize for any confusion.
We would like to thank you for the opportunity to earn your business.
Our goal is your...
satisfaction.
The conditional sale on the [redacted] was subject to safety inspection.
During inspection it was brought to our attention the vehicle had critical issued that needed to be addressed that would change the total cost of the vehicle. It was our only option to inflate the price of the vehicle the costs of the bill, or to send the vehicle back to the auction through arbitration. This is an unfortunate but not uncommon situation.
We understand you have a budget in mind and want the best deal possible.
We would be happy to fulfil our promises and your request on [redacted]%
Delivered to your door, as well as a gas reimbursement of $[redacted]
We will have [redacted] or [redacted] (President or Vice President) call you personally to discuss.
Thank you for your feedback on our sales process, for your loyalty to Port City Auto and working with us toward and amicable solution.
Respectfully,
Port City Auto Customer Service
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2016/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
there never was a [redacted]
you are a month to late I got a 2[redacted]% I will accept one my gas has been reimbursed as promised