Worldwide Branding

Review: Worldwide Branding did not provide the services they said they would to me.

I signed up to be a lifetime member on May **, 2015 at a reduced rate of $789.

They said they would help create a "custom" bio about myself. All they did was copy my [redacted] page into their format. They said I would get a certificate that I could hang up in my office stating I was a member.

On June *, 2015 they called me asking me for more money! They wanted to make me a VIP member, this would get me another certificate (even though I NEVER revived the first one) and get me a listing book.

After I turned down the "up sale", I called in to cancel my membership.

The wonderful lady told me that there is only a 3 day cancellation period and that they were a publishing company. After I told her that I had read the Terms and Condition and they said I could cancel with a prorated refund rate, she realized that I had done my homework.

She then told me, okay well were a publishing company and have already done the work (aka, copied what I had on my [redacted] Profile Page), she said she could refund $100 from my original $789...Desired Settlement: I would like them to refund my money or at least a reliable amount of $689. That would let them keep $100 for copying what I had already wrote about myself.

Business

Response:

[redacted] Dear [redacted], In response to the above referenced matter please note the following. On June *, 2015 a credit was processed in the amount of $789.00, accounting for all funds that had been previously billed to the credit card account of [redacted]. We have adjusted our records and she will not receive any further charges or demands for payment. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services. Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated. If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After many MANY calls to convince me that I should proceed with paying for the 'who's who' membership, I decided that I would take the phone call. After asking numerous times what the cost was, I was brought through sales pitch after sales pitch before learning that the 'lifetime membership' was almost $1000. I settled for a $599 three year membership to attempt to build my networking in my business. When I found that I did not have enough room on my credit card, I had said to the sales person that I needed to wait until I could make a payment on my card and to call back the following week. They called back and much to my surprise, had put through what my card would take, a $450+ charge and made up a new package? This was NOT authorized but since the charge had already gone through, I decided to wait and try the service. I was supposed to get an email with login information for the online database which has not been received even after numerous phone calls and emails that have not been responded to. There was also a package that was supposed to come in the mail that never did.

A couple weeks back I started getting more calls from who's who (or world wide branding) which I thought might be to check in and see how I was doing with the service, but after finally listening once again to another sales pitch, I discovered that once again it was another upsell, something this salesperson wanted an ADDITIONAL $500+ for. I kept repeating that I did not have the money right now but may consider in the future. When I finally got my point across, the rep was quite rude to me and basically tried to tell me that I wasn't interested in investing in my business and that the value was so great he didn't understand why I was turning it down. I found this extremely condescending as I am a small business owner, operating a business from home and trying to support my family. This put me over the edge, and I do NOT wish to deal with this company any more and am seeking a FULL REFUND of my entire investment considering no service at all has been provided to me.Desired Settlement: I am seeking a FULL REFUND of my entire investment considering no service at all has been provided to me. The total amount requested to be refunded to my visa is $455.42

Business

Response:

In Reference to complaint #: [redacted] Dear [redacted], In response to the above referenced matter please note the following. On January **, 2015 a credit was processed in the amount of 389.00 US dollars as a courtesy. We have adjusted our records and she will not receive any further charges or demands for payment. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services. Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and her membership has been deactivated. If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely, [redacted]Worldwide Who’s Who

Review: Worldwide Branding did not provide the services they said they would to me. I signed up to be a lifetime member on October **, 2015, at a onetime rate of $989.00. They said they would help create a "custom" bio about myself. All they did was copy my LinkedIn page into their format. They said I would get a certificate that I could hang up in my office stating I was a member and I only got a plain piece of paper that a ten-year-old could create. On November *, 2015, they charged my [redacted] card $1,207.00 without my permission and provided no service to me! On December **, 2015, they charged my [redacted] again without permission in the amount of $1,013.00 and provided no service to me. The company was misleading and did not provide the service they had me believing they would. I feel like this is a scam. When I called and tried to talk to the customer service department, they were rude and refused to talk about my account.Desired Settlement: I would like them to refund all of my money or at least the November and December charges that were charged without my permission.

Business

Response:

[redacted]

[redacted] Dear [redacted], In response to the above referenced matter please note the following. On January **, 2016 a credit was processed in the amount of $2220.00, accounting for his November and December purchases. We have adjusted our records and he will not receive any further charges or demands for payment. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services. Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and those programs have been cancelled. In our Customer Service department has no record of contact from [redacted], however they are currently contacting him to assist with any further questions. If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincer[redacted]

Review: This company called me acting as if I won an award and I should have known it was too good to be true. After spending a long time on the phone with them answering questions they tried to charge me 1,000 to advertise me. After letting them know I thought it was an award and that was why I invested the time, but they tricked me. After telling me all the ways they could help me they charged me 199.00 to basically accept my award which turned out to be bogus. They even called me in the fall to try and sell me AGAIN for 500-700 more dollars. This is a joke. They never responded to questions, would only contact me when they wanted to take more money for nothing. Very pushy represenatives.Desired Settlement: I want my $199.00 back. They have done nothing for this money except try to harass me for more. Please help me

Business

Response:

Dear [redacted],

In response to the above referenced matter please note the following.

On May **, 2014 a credit was processed in the amount of $199.00, accounting for all sums previously billed to the credit card account of [redacted]. We have adjusted our records and she will not receive any further charges or demands for payment.

Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.

Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and her membership has been deactivated.

If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.

Sincerely,

Worldwide Who’s Who

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and will be considered resolved upon receipt of the refund.

Sincerely,

Review: Hello,

I had asked for a refund and removal of all information about me from all WorldWide Branding services. They did give me a refund which I gladly accepted back, however I was able to easily search for my name on their site [redacted] (FIRST and LAST refers to my first and last name appearing on the site.) which I told to not authorize in a previous desist order. If you can assist me in cancelling all information I would not want, I would greatly appreciate it.Desired Settlement: They provided me the refund, now I would like to have my information removed from the site. It appears that information from my LinkedIn profile and site was used to supply information there. Out of personal request, I desire that it not be on the site.

Business

Response:

[redacted] Dear [redacted], In response to the above referenced matter please note thefollowing. On August*, 2014 we cancelled [redacted]’ membership. He has not had the ability tolog into our site. However, hiselectronic welcome materials remained active for his record keeping. We have now deactivated those materials aswell. Please let me know if I can be of furtherassistance. Sincerely,

I am writing this complaint because I was sold a membership and then on the follow up call I was approached for an additional $895 "optimization" charge. This company is a scam and I want everyone that sees their advertisement on LinkedIn to be aware this is a fast talking sales scam. I only wish I had used better judgement to begin with and not given them any money!