Worldwide Business Services Reviews (%countItem)
Worldwide Business Services Rating
Address: 6433 Topanga Canyon Blvd # 603, Woodland Hills, California, United States, 91303-2621
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Company called acting like they have done business with our company before, stating they are getting ready to send our "regular" order. Their calls only consisted of them "letting us know" that they are sending our seasonal order. Never asked for confirmation of ordering, just sent us an overage of toner with an invoice where the toner cartridges were marked up over $200 what they retail for per cartridge. Scam company, do not do business with them.
This company sends toner we never ordered, and then sends invoices for inflated amounts for said toner.
Initially, a "*** who later went by a different name, reached out to our company and obtained an employees name, e-mail address, and the make and model of our printer. They used this information to mail us a toner that we never authorized, verbally nor in writing, to our office and then sent an invoice for an inflated amount. We order our products from a local vendor and since this phone conversation, they've sent several toners we never ordered and several invoices demanding payment. They've also called trying to get payment for it. Once we caught on, I spoke with "*** and let him know that we do not want them to send us anything and we've never ordered any products from his company, and that I've verified online through the Revdex.com that they are scammers. After this confrontation, they sent another toner to us and just send an invoice for $349.00. I called them and left them a voicemail, similar in nature to the last conversation I had with "*** They used to go by a different name, and now appear to be going by "Worldwide Business Services."
I am hoping this company gets shut down, or at the very least, somehow block them from mailing us any more toner.
Worldwide Business has searched our database for the customer filing this complaint. we have found no record of such customer. Please provide additional information in effort to locate customer information such as #invoice #, or Customer #.
WWBS, does not have any representative named ***, employed of affiliated with our company.
Please provide proper information to identify customer to assist further.
(The consumer indicated he/she DID NOT accept the response from the business.)
As I've originally stated, this is a dishonest excuse for a "company" that sends us toner we haven't ordered and then mails us invoices for it (triple retail price), so I know for a fact they have our business name and address. At this point, we ask "Worldwide Business" or whatever name they're going by this month to stop calling/e-mailing/and sending us toner.
The response from customer has been received. Unfortunately we have no way to locate customers information to assist them. If customer has ever received product they would have a reference # or invoice number for us to assist in locating the history of account.
We are here to assist our customer in every way possible.
If the customer would like for us to assist in any other way, They can reach out to us toll free.
Worldwide Business Services used unethical business practices to ship & sale toner cartridges that were not requested.
In Aug 2019 a random call was made to our office stating that it was time for us to order toner and that we already had a contract with Worldwide Business Services to provide toner for our copier. This was a lie, however, the receptionist was new and figured that the individual from WBS was being truthful. One toner cartridge was shipped to our office (Inv #***) and the invoice was paid 9/10/2019. In Nov 2019, the receptionist was contacted again and told a similar story about *** having a contract with WBC to provide toner for our copier, and that our order of 3 toner cartridges would be shipped to us. Once again this was not true, but 3 toner cartridges were shipped (Inv. #***) and payment was made to WBC in the amount of $*** (Ck #***). In Nov 2019, we were contacted a third time and this time 4 toner cartridges were shipped to ***. Fortunately we recognized that this order was not needed nor was it authorized and payment was not made for Inv #***. We requested that a return authorization, but it was denied by WBC, stating that the return period had passed. This prompted me to investigate the company on the Revdex.com website and I discovered that there are several similar complaints. I then sent an email to WBC with screen shots from the Revdex.com website and requested that a credit memo be issued for Inv #***. I received a response pretty quickly from (***/Accounts Receivable Mgr) issuing us a credit memo and stating that a prepaid shipping label would be sent.
I would like to request that a refund be issued for invoice #*** in the amount of $*** (paid with check #***) as these items are not needed and were not requested. This company is clearly unethical and should have a worse rating than the B- that is currently shown.
The Complaint filed on Behalf of Exhibitone Corp has been received and reviewed. WWBS did receive correspondence from Customer requesting the return of product shipped and delivered on 11-22-2019.The customer requested a return authorization, and the request was fulfilled. Additionally, WWBS included a prepaid return label for supplies. The product has since been received and credited.
Prior to shipping and billing any orders, A 3rd party verification process is in place.
This includes order verification, confirmation of requested product and pricing.
WWBS does not obligate customers into uniform contracts. All orders received by WWBS are processed and billed per customers' requests.
The information provided by customer within this complaint is untrue. WWBS has reviewed all correspondence between both parties and found that the original contact person did in fact approve the orders in question.
The customer's request for a refund on supplies ordered/shipped on 10-10-2019 exceeds the grace period for returns and/or refunds. The return refund, or exchange details are clearly stated on the terms & conditions section on the back of all invoices. WWBS will in good faith approve a onetime refund minus a 20% restocking fee upon receipt of unused, unopened and undamaged goods back to our facility.
If the customer requires additional assistance with the return of goods, they can contact customer support for further assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
WWBS acted in an unethical manner. Telling the receptionist that a contract was in place to order copier supplies directly from them. This was and is a lie. It is clear from the other complaints that this is how they do business. WWBS did issue a RMA and sent a prepaid shipping label for one of the orders, that was created using deceptive and unethical methods, only after being threatened with legal action against them and refusing to pay the invoice. I request that WWBS refund the 2nd of the 3 orders that was created through their unethical practices in order to resolve this matter. Since they are unethical and cannot be trusted, I fear that if product is returned, that no refund will be issued and feel that no restocking fee should be charged as their practices are deceptive and unethical. THIS COMPANY THRIVES ON SCAMMING SMALL BUSINESSES.
Invoiced me for toner I did not order
I received multiple calls saying that I was eligible to receive our toner at our old price versus the new price. The person made it sound like we have always ordered toner from them. They scammed me into believing this and told me all I needed to do was verbally authorize the order when I received a call back in 2-3 business days. I received the call and tried asking questions because something seemed fishy, and the representative I spoke with claimed she didn't know any details and she was just dispatch. So I did NOT verbally authorize the purchase. I received another call from the same man who called me initially and he would not answer my questions. I asked if we had ordered from him before and he would not answer that. I have only been in my position since June, so it was a valid question. He was very pushy and made me feel stupid for questioning him. This began in late October-early November. I received an invoice for *** toner for our Sharp MX-3071 machine. The invoice is dated 12/9/19 for $498.00.
I would like the company to contact me and resolve this issue. The way they handle their business is extremely unprofessional.
WWBS received this order to be shipped on 12/06/2019.
Prior to processing any shipments WWBS requires that all orders are verified and confirmed with purchaser. Our records indicate that this order was confirmed with purchaser and then processed for shipment. WWBS has since received the products back and credited the account with a zero balance.
All customers requests have been addressed and satisfied.
(The consumer indicated he/she ACCEPTED the response from the business.)
They sent a return address label and adjusted us to a zero balance. I still don't think this company is legit. The rep could not explain why they were difficult to get in touch with other than everyone in their office was out for three weeks during the holidays.
we were billed for products we did not order.
On 12/5/19, we received a call from Worldwide Business Services advising that we were under contract with them and had to accept this toner. They explained they had our contact info, billing information & they even had the model printer we had in our office. A few days later, we received toner with a bill of $565.77 (invoice # XXXXX). We have called the designated number on the invoice to cancel and return this order that we did not order - XXX-XXX-XXXX as well as email the indicated email - *** with no answers.
We are not in contract with this company, we have never dealt with this company and we want to return these items that we did not accept.
We want our "order" cancelled, billing adjusted to 0 and to return the item with no cost to our business as well as our information be removed from Worldwide Business Services.
Correspondence has been received by customer via telephone and email. We have responded back to customer providing return information and proof of credit to zero balance on account.
Per customer's request they will put on our company's Do Not Ship List.
In effort to provide best customer support and confirmation of order. Calls are periodically recorded prior to processing of shipments to ensure quality control.
Unless otherwise provided to us WW has no information as to what type of machine the customer has or if the buyer is under any type of internal agreement with vendors.
Per customer's request the account has been closed. If any further assistance is needed customer can contact our office via telephone or email any time for assistance.
Company called our company saying we needed to approve toner charge. Misrepresented themselves on phone & lied when they said they cancelled billing.
We were called by this company around 7/20/19. They stated that our current printer company was unable to fill our toner shipment and that they had been reached out to to fulfill the order and all we would need to do is say that we accept the shipment of toner when we received a phone call within the next 2 days. Once we realized the scam, we called the company and asked them to cancel the shipment and cancel/credit the invoice #***, which they said they would do. WWBS shipped the *** toner anyways and now are saying we owe them for it even though we told them we did not want/need the toner and that we were scammed into saying yes. We found the printer toner they shipped and are shipping it back to them since we never used it because we did not need it.
This company needs to credit the invoice and then remove our company from any call lists they have.
Spoke with *** from WWBS. He was incredibly helpful/understanding and credited our account.
We were called by a salesman through this company telling us that they are our toner supplier. This was untrue.
We were called by a salesman through this company.He told us that he is our toner supplier and just needed to verify shipment. We use an outside source for ordering, so we simply verified our address and that someone would be there to receive shipment. THis saleman lied to us and then billed us for the toner. We do not use this company for toner. I spoke to *** , who assured me this would be taken care of and disregard the bill. We returned the toner back in July. We just received another bill for the toner.
Please correct the billing to show we owe nothing for the toner.
Per customer's request the account has been credited upon receipt of return.
Everything has been credited out and the account has been closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
After or complaint was made to Revdex.com, the company in question credited our account.
This company just billed me and told me they were the company who provides us with Ink and toner which now that im reading the reviews this was a scam, not happy at all
Our company follows a standard protocol to ensure all order details are confirmed prior to shipment. As a service company, we only accept order that are verified through a 3rd party. This standard is in effect to ensure their is no confusion as to where the products are being shipped and billed from. We value customer's feedback in effort to better our customer support and to provide the best possible experience.
Rep of company led me to believe they were our current Xerox ink supplier, trapping me into agreeing to an order of ink
I received a call from Worldwide Business Services and the person who I spoke with offered to replenish our ink supply at a discounted rate because they had neglected to reach out to us sooner. The rep knew what printer we used and led me to believe that she was in fact our normal toner distributor. I did feel something was off as the rep was talking really fast and avoided direct answers, but in all honesty, I just figured she wanted to just rush me off the phone to make another sales call.
Because she mentioned the discounted price for not reaching out to us sooner, it again led me to believe that they were our regular suppliers.
She told me that when the shipping people call back to confirm, to let them know that we are to get the discounted price, and she kept reiterating that, "make sure they confirm the discounted price of $798".
I thought nothing of it, until I received an invoice. As soon as I saw the invoice, I noticed that the back had some sort of an agreement, unlike anything Xerox would send out, and it looked suspicious.
I immediately reached out to them to the phone number provided on the invoice and the first question I asked to the person who answered the phone was if they were a scam and the reps reply was that they will have someone call me right back as they were just the shipping department.
I received a call from a Private number and spoke to a "*** who told me that we could return the items to them, but that there is a restocking fee and that these ink cartridges are costly, BUT that he would be willing to send me an updated invoice showing only a balance of $150 and remove the rest.
I asked him to email details of everything to me and that I would have corporate review it. He then said, what if I just send you an updated invoice? I told him, that he should send me everything we discussed in writing, dollar amounts included. He never did.
Our mailroom has no evidence of this ink ever arriving.
I would like evidence of these items being sent to us. If no evidence can be provided, these charges are to be immediately written off and I require written proof of the company doing so in form of an updated Invoice reflecting a $0 balance. In addition, to remove our company from their list as we want no further contact with Worldwide Business Services once this is resolved.
Customer contacted WW regarding receiving the products in question. After speaking with customer, an adjusted invoice was forwarded for review and to determine whether products would be returned or kept by customer.
A copy of the Proof of Delivery will be resent with the return authorization to send back the products.
Please let us know if there is anything else we can do to assist the customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
Ink was returned to Worldwide Business Services via Fed Ex on 7/19/19 and we have confirmation of the receipt and signature of recipient on 7/22/19. This issue should now be resolved. Company has been instructed to not contact us any further.
Received an invoice from them but the product came from somewhere else that we have a service contract with that provides the product for free to us.
We have a service contract with Coeco Office Systems to provide toner for our copiers when needed and is included in our monthly fee that we have paid them under contract. We received a toner from Coeco and the Worldwide Business Services sent me an invoice for the toner. Coeco states that they are scamming me.
Resolution to not to be contacted by them and them not to try to turn my company into a collection agency. Also to put a stop to this company doing this to someone else or another company.
The correspondence has been received regarding the customer's complaint.
We have reviewed the information provided. Our records indicate the order in question was received by W.W on 7/1/2019, shipped and received by customer direct from our facility. Proof of Delivery is available to confirm receipt of product from W.W.
WorldWide has not received any correspondence from customer regarding any issue relating to the order placed. It is our primary goal to provide superior customer support to our customers and assist in resolving any issues or special request.
In this case we have not received any notice from customer to resolve any issues.
We have placed a temporary credit on the open account, W.W will need the products returned to our facility in order to properly completely close the account.
Customer has been placed on our Do Not Ship List and will not be contacted in the future.
(The consumer indicated he/she DID NOT accept the response from the business.)
The company in which we placed the order with told me to turn this over to the Revdex.com, because this is a SCAM. We have a contract with the company that we placed the order with and the product that we received was a "No Charge" to our company due to a contract that we have with that company, not even this company. The order was placed with the company that we have the contract with, this company was not involved whatsoever.
We have provided all corresponding documentation including Proof of Delivery.
Since customer is unwilling to return the supplies back to us, We will Write Off the outstanding balance and close the account.
Hopefully this satisfies all parties.
For additional assistance customer can contact us directly between 8 a.m to 4 p.m Mon-Fri.
(The consumer indicated he/she ACCEPTED the response from the business.)
Worldwide Business Services called our office under the guise of a recent order we had placed that they were needing to reconfirm, WHICH IS A LIE. We have never done business with this company before, had never even HEARD of them before, as we are contracted with a company that we do business with locally. Unfortunately, our employee who answered the call is new to the company and was misled by this lie, causing her to unknowingly agree to an unapproved toner purchase. Then the toner shows up, followed by an invoice for almost 3 times the amount than what we pay with our local vendor.
These types of calls are unacceptable and we are furious that we are stuck having to pay an almost $500 invoice due to a misleading marketing call.
Company sent us ink cartridges for a printer that we did not order. Falsified info with order placement.
Company sent us ink print cartridges without our approval. NO purchase order was ever given. They stated our employee confirmed the order. 1. the employee is not allowed to confirm the order- as she is in sales, not the business office. 2 the employee does not deal with any office supply related issues. 3 the employee's name and email was on our website They called weeks after it was delivered to our business- stating a balance due. It came to our attention that they did send us the product. We refused the product and sent it back for ~$150 on our end to ship it back.
A refund of shipping costs ~$150 UPS. This business runs fraudulent practices to make money. Let it be known the business practice uses criminal or nefarious techniques to take advantage of others. Resolution would be for the company to change their mode of operation.
We have reviewed the complaint filed on behalf of the customer. Worldwide has not received any direct correspondence prior to the customer filing this complaint to the Revdex.com. After reaching out to the contact person filing this complaint, it was discussed and confirmed that the product was returned. Customer has requested not to be solicited or contacted in the future. Our standard procedure for return of products is to issue a return authorization along with a prepaid return service label at no cost to the customer within the 30 day return period. The customer stated in their complaint that they had sent the product back and incurred the shipping expense. Although this is outside of our standard protocol, the shipping expense can be refunded once the receipt for the shipping transaction is provided to us and verified. Our customer support staff is available monday-Friday 8 a.m to 4 p.m Pst to assist the customer with any additional question or issues pertaining to the order, the return, and the refund for incurred expenses.
Toner Pirates!!
This company contacts our plants directly and informs that the main office has told them to contact the plant directly. They then get a representative that is not authorized to purchase toner to purchase the toner because they don't care who gives the authorization as long as they get the authorization. Our company is under an MPS agreement with a business partner in the area. They have represented themselves as that company and then sent a bill for the toner. All of our toner is paid for at the beginning of the year in advance of the upcoming year. That's how we pay for our toners.
I sent them an email because they won't answer their calls. In the email, I stated we are sending the toners back and will not pay one penny for them. We also refused to pay any restocking fees if they sent them. Our company will seek legal recourse if necessary. The email also indicated that we will consider any further shipments as gifts from Worldwide Business Services and will not pay for them either.
They are not easy to deal with and their business practices are beyond shady.
They need to lose our information and never contact any of our plants ever again. We expect that we will not be billed a single cent for any of the inconvenience that they have caused our company will do everything we can to ensure that the next business knows exactly what they are.
We have received the complaint filed by Steve *** regarding complaint ID #XXXXXX.
After reviewing this complaint,it was determined that all procedures were followed accordingly within the verification of the order placed by customer.
Worldwide's policy allows a 30 day return policy from the date of receipt of the merchandise. The product was returned back to us, the account has been credited out, and the customer has been added to our internal Do Not Contact list per their request.
If their is any additional requests the customer may have we are available to assist anytime.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept that they credited the account out. I do not accept that they followed acceptable procedures that got us to this point in the first place. Their practices are deceptive and shady at best. They contact an individual that does not have authorization under the guise that someone from the main office told them to contact them directly. I am the only person that would authorize it and I can assure you that I wasn't the one knowing two things:
1. Our company has a Managed Print Services (MPS) agreement with another company locally. We are under a 5 year contract.
2. I have dealt with companies like Worldwide for 15 years in my role at our company and I know exactly how to spot them when they are contact me. With turnover, not everyone knows exactly what the procedures are for toner in our company and were led by Worldwide to believe that I directed them to call them. Even if we weren't under and MPS agreement, I would never tell a plant/location to conduct business with a toner company over the phone.
That was not the case and was not what happened.
I am satisfied that this company did not get a single red cent of my company's money but their procedures for gaining sales and business is the complaint future consumers should be aware of with them. It's wrong how they do business and it's unethical.
Called a new employee and acted as if we use their services and had an order scheduled. New employee should have been more knowledgeable. But the call was misleading. Poor sales. Watch out for their call!
WorldWide Business Services does not engage in direct sales. As a service company we work with many sales organizations throughout the U.S. It is our company policy to only process order with the proper purchasing authorization. Our commitment to our customer is to provide outstanding customer support as well as flexible options for returning and the exchange of products.
We do value customer feedback in effort to better our procedure and to create the best customer experience.
billing for products, that they did not send.
We ordered our photocopy toner from the number on the side of our copier, which we have a service contract with, which there is no additional charge for. About 6 weeks later, we received an invoice from this company. I called our contracted sales rep and they informed me that this company is a "toner pirate / scammer company".
They need to eliminate this invoice / scam from their system.
(The consumer indicated he/she DID NOT accept the response from the business.)
Someone from your company called our business and falsely represented yourselves as the contracted supplier for our copier, scanner,fax machine. This is not the case. Please stop calling businesses and falsely representing yourselves.
Revdex.com of Los Angeles & Silicon Valley
***
*** Ca ***
Re ***
To Whom It May Concern:
We have received the second correspondence from customer regarding ***.
As stated in our original correspondence regarding the customer's complaint. W.W has eliminated the customers invoice and has placed customer on our Do Not Call List.
The customer's original request has been accommodated.
Regards
I received a call from John *** who posed as a representative of our current printer servicing company, stating that the price of our toner was going up; however, he would be securing our prices at our current rate. He stated the model of our printer, and everything he said was believable. I even asked him if the driver could pick up our used toner cartridges so they could be responsibly recycled. He said that would be no problem.
He let me know that I should expect a call from the shipping company in a few days to confirm our address on file. I did receive a call, and she stated the address. She then let me know that our toner should arrive within a few days. I stopped her, as I didn't ask for any toner. She said we would only receive a black toner; I knew it would be used, so I said that was fine.
Our toner arrived, and shortly after a bill for the full amount. I knew something was wrong, as our toner is included in our cost of the contract we are under with our printer servicing company. I called them, and they let me know that we were the victim of a "toner pirate". This is a phishing scam that flew right under the radar. The rep confirmed that they had no record of us ordering any toner, and no record of reaching out to us regarding toner rate increases.
Product_Or_Service: Toner cartridge
Billing Adjustment We are requesting a shipping return label for the toner (unopened) and a cancellation of the invoice that was sent to us (21372).
The business has contacted me directly and resolved the issue.