Worldwide Express Operations

Billed for a shipment that never made it to its destination. The package only traveled 100 miles and we were charged $1,585.43
Account #XXXXXXXXX/9VX849, UPS Shipment #MXXXXXXXXXX
On 1/21/20, with our permission, a third party went to a UPS store in Milan, Italy and had them prepare and ship a package to Mason, Ohio. When I tracked the package via the UPS webite, this is what I discovered: Shipment originated in Milan, then traveled to what appers to be a warehouse in Milan, then it went to the shippers home in Buscoldo, Italy because "a valid ID # (tax, personal, deferment) required for clearance was missing". The package only traveled 100 miles (never left Italy), yet Worldwide Express charged us for the entire amount from Italy to United States.

I contacted customer support several times and Sean *** UPS Operations Specialist at Worldwide Express, informed me of the following: "After speaking with the international team they have advised that when international shipments are in transit and they are returned to sender they will still charge the shipping charges as if it was delivered to the correct destination. When it comes to UPS stores they are not actually owned by UPS they are franchised which means they are not internationally certified so making sure all the correct customs documents are included falls back on the shipper as it is their responsibility to have the correct documentation."

My complaint centers around two things: 1) I can understand Worldwide Express charging me a fee from Milan to Buscolodo, Italy since that is where the package actually traveled (less than 100 miles), but to charge us for a shipment from Milan to Ohio seems unethical and possibly illegal. 2) I don't feel it is our fault that customs paperwork was missing. Since the shipment was taken to a UPS store and they generated the label, I would expect the person behind the counter to know what customs paperwork was needed... just like the U.S. Postal Service does. It's a UPS store and it shouldn't matter if it's franchised owned or not.

Pioneer should not have to pay $1,585.43 for a package that only traveled 100 miles.

Delivery of something we did not order received at my house without appropriate signature.
On or about December 27th, a delivery was received at my house without my signature. I was at work, all day. Worldwide is claiming they have my signature on file as receiving the delivery and it's simply impossible. The company is refusing to pick the delivery up (which consists of an entry size door in bulk crating, which I cannot move and it's in front of my garage door). They keep telling me they will provide a price to pick the door up, but they delivered it and falsely signed my name on the receiving paperwork. They refuse to provide a copy of the document I allegedly signed. They continue to pass the buck when they are at fault for delivery something without proper authorization from the recipient.

Shipments not received on time and double or triple billed.
There are 7 shipments that are in dispute as they were either not received by destination location or were re-routed and double or triple billed. Complaints have been filed with WorldWide Express, however they have not been resolved in over 12 months. I have involved their freight claims department and am still being billed.

Continue to get billed a weekly charge of $12.45 for UPS pickup. Cancelled the account through sales rep over a month ago!
Tyler Howell, Worldwide express rep., came by our office in Forney last fall and convinced us to open a Worldwide Express account. In the 3 plus months we had the account up until 1/23/2018,(the day I e-mailed and actually called Tyler to cancel the account), we never made one shipment. Tyler told me it had been taken care of and we wouldn't get billed any longer. I can provide the original e-mail to Tyler dated 1/23/2018 if needed. We are billed a weekly pickup of $12.45 from WWE on our credit card. I made the request on 1/23/2018 to have the account terminated since we were not using it. I have actually tried to call their billing department, but they just keep referring me back to the sales rep, Tyler. Nothing has been done, and we continue to get billed $12.45 weekly from WWE. I CANNOT CANCEL THIS FROM MY END, THE SALES REP (IN THIS CASE TYLER) HAS TO CANCEL THIS!!!
I am at a loss on this, please help me Revdex.com resolve this unethical issue.

Thank You
Robert