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Complaint: [redacted] I am rejecting this response because: I was promised by the sales person in New Braunfels that the two years free maintenance would be available at World Car Mazda in San Antonio This was deceptive and a blatant lie by the sales person to make a sale When I took my car to WC Mazda in SA for my first service the service manager indicated it was not the first time a salesman from NB had misrepresented the facts It is clear in my mind that WC needs to fire sales staff who misrepresent and lie If this is the policy WC has done an ineffective job of controlling sales staff and fully disclosing to customers Their lack of controls and oversight resulted in deception Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWorld Car Kia in New Braunfels came through for meThe Service Manager (***), after some back and forth elected to perform the required repairs at no charge to meWorld Car Kia has won my loyalty backAnd I will definitely be returning for future service Regards, [redacted]

I looked into this matter and discussed it with the Service Manager, as well as the GM of the storeIn reviewing the Repair Orders as well, I noticed that we replaced the sun-visor assembly, the front door handles and a hose assembly in the engine compartmentAll of our work was done without opening the rear doors or windows, so we would have had no knowledge of the incidentAs I understand it, the vehicle was left in the shop overnight as entry to the vehicle, being that the door handle assemblies were being done, would have left the vehicle further susceptible to vandalism or entry.While we take measures to prevent human entry, vandalism, and accidents, we cannot fully prevent acts of nature, which allegedly happened hereFurthermore, we cannot fully determine whether this happened here, as there were no notes or reasons to enter into the back area of the vehicle for repairs being madeWhile we are regretful that this happened, we cannot take blame for the incidentAlso, we have had no incidents of this happening while vehicles are in our shop secured.In discussing this with an Insurance Agent, I was told that this type of claim would not affect the policy, where the premiums go up because of a small claim of this natureIf this did result in a premium increase, I would suggest discussing this with the AgentI'm not sure of the amount of the claim, but typically $or less will not affect the premium, as relayed to me by a Farmers Agent.I'm very sorry that this happenedIf the repairs have not been made, we would be happy to refer you to someone for repair or work with you on the replacement at a reduced cost to you or insurance company

Complaint: [redacted] I am rejecting this response because: We FINALLY go the car back last night at PM (on Tuesday, June 6) The compressor was bad becaue the mechanic(s) did not make sure there was oil in it before the installed it and it siezed up (this detail was from [redacted] ) The car was not exactly "outsourced" it was taken to another World Car dealership (same company) If I had not been calling the dealerships EVERY day, it probably would have taken longer Yes, they provided another vehicle, but my daughter was not comfortable going anywhere but work in a car that was not her own She did not want to be held responsible if anything happened to the loaner The stress, the time spent on trying to get someone to give me answers, etcand I do not feel we are asking too much to have a full warranty on this car at the company's cost If she was charged in her loan for a warranty, they should reimburse her that amount The mechanics, technicians, and service department at both World Car locations were in no hurry to fix the A/C The least they could do is warranty the car at World Car's cost The GM at the New Braunfels location was quite nasty to me on the phone The salesman, ***, was very kind but not in a position to do much to speed things along It is ridiculous to wait almost weeks for a car repair!! Regards, [redacted]

As I understand it, the GM of the store has notified [redacted] that we are unable to cover or pay for this unfortunate matterPresumptions as to when, and even if it were rodents is hard to determineAs I understand it, in talking with an insurance agent, the Comprehensive side of the claimants policy will typically cover this type of matterWe're sorry this happened and would be happy to assist in working with the claimants insurance company on the replacement if they cover itWe would also be happy to provide a professional detail and cleansing after the work has been performedPlease contact [redacted] at the New Braunfels store if we can provide any assistance in working with their insurance- if they make a claim against their policy

World Car Mazda/Kia does advertise years of no-charge maintenance, as well as a Lifetime Warranty and Lifetime Roadside AssistanceIn regards to the no-charge maintenance, it is only available at the participating dealer, which in this case, would be the Dealer in New Braunfels where the purchase
was made. We have given this 'complimentary' service to thousands of customers, in fact, every person who has bought a new vehicleSince we have been providing this, for over a year now, this is the first complaint I have received of someone claiming this is fraudulent or deceptiveIt is notWe will honor it but it has to be performed at the issuing dealerI apologize if there was any miscommunication, but it does clearly state it on the policy.In regards to the Lifetime Warranty and Lifetime Roadside Assistance that we advertise, that was given at no-charge as well, this remains effective, as long as the consumer complies with the required maintenance, regardless of where it's done, as long as there is a receipt for it being doneThis complies with the manufacturers requirements for warranty as wellWe will be more than happy to honor the Maintenance Agreement at the location of purchaseIt does not have a value and was issued at 'no-charge', thus there can be no monetary amount given as a resolution to the matterThank you for giving me the opportunity to address this

World Car Mazda Kia March 30, *** ** ***
*** *** **
*** *** *** Dear Mr***, Thank you for taking the time to write of your experience at World Car Mazda/Kia in New BraunfelsI am sorry that you had to express your issue through these means, seeking a solution to
a problem that should have been remedied when you brought it back in March of this yearAlthough warranty does not cover an item of this nature, the timeline of the events that took place would indicate that the mechanic who did the rotation of tires a World Car may have cross-threaded the lug on your wheelUnderstandingly, with the use of an air-impact tool, this can easily h done and unnoticedI have contacted the Service Manager*** *** as well as the GM, *** *** to assist you with this issueWe will take care of this without any charge to youThank you again filr letting me know about thisWe value your opinion, your past scr-iice and will work hard to hen efillly regain your trust in our businessSincerely,*** *** VP of Operations World Car

As I understand it, this issue has been remedied by both parties and has been resolvedIf this is not the case, please let me know

Thank you for giving me the opportunity to look into this matterAfter investigating this, I understand that the issue has been resolved and the vehicle has been delivered back to your daughterI apologize for the delay in getting this repaired, as we outsourced the issue and as I
understand it, they had to replace the compressor twice, as the first one failed, as well as the condenserThis further delayed fixing the problem at the service facility we sent it toAs I understand it, your daughter was provided with alternate transportation during this periodI have asked one of my managers to reach out to your daughter, in which he will be doing so and providing her with some 'dealer goodwill' as a gesture of kindnessHopefully we can regain hers, as well as your confidence in our Company and our commitment to customer satisfactionThank you again for giving me the opportunity to address this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: damage occurred at the dealerWhatever damaged my vehicle if deemed not a rodent it was at there dealershipMy insurance shouldn’t have to pay for damage that occurred when they had my vehicle
Regards,
*** ***

We have assisted in getting the title for Mrs. [redacted]. When we looked into this transaction, we found where it was communicated to us that at sometime, the customer was getting a draft or loan from USAA. This was input into our system, where the customer eventually purchased it with a cash...

transaction. When we finalized the transaction, it was done so as a cash transaction but the lien on the title application was never removed. We have spoken with USAA who is releasing the lien and sending the title directly to the customer. We apologize for any inconvenience this may have caused and appreciate this being brought to our attention so that we could remedy.

Complaint: [redacted]
I am rejecting this response because: I was promised by the sales person in New Braunfels that the two years free maintenance would be available at World Car Mazda in San Antonio.  This was deceptive and a blatant lie by the sales person to make a sale.  When I took my car to WC Mazda in SA for my first service the service manager indicated it was not the first time a salesman from NB had misrepresented the facts.  It is clear in my mind that WC needs to fire sales staff who misrepresent and lie.  If this is the policy WC has done an ineffective job of controlling sales staff and fully disclosing to customers.  Their lack of controls and oversight resulted in deception.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the claim was over 1000$ my deductible was 500$ which is what I am asking for in reimbursement. To replace my leather back seat was over 1500$  In regards to what was actually replaced on my vehicle is regardless of the fact that this location has a rat problem. And treats their customers with disrespect and their possessions with carelessness. To make a customer pay for damage that occurred while in the dealerships responsibility is bad business conduct. I’ve had other issues with this location in respects to how they handled my vehicle. I’ve had to call befor and complain about how dirty the inside of my car was after an oil change. This behavior is unbecoming of such a highly respected business in this area. 
Regards,
[redacted]

I looked into this matter and discussed it with the Service Manager, as well as the GM of the store. In reviewing the Repair Orders as well, I noticed that we replaced the sun-visor assembly, the front door handles and a hose assembly in the engine compartment. All of our work was done without...

opening the rear doors or windows, so we would have had no knowledge of the incident. As I understand it, the vehicle was left in the shop overnight as entry to the vehicle, being that the door handle assemblies were being done, would have left the vehicle further susceptible to vandalism or entry.While we take measures to prevent human entry, vandalism, and accidents, we cannot fully prevent acts of nature, which allegedly happened here. Furthermore, we cannot fully determine whether this happened here, as there were no notes or reasons to enter into the back area of the vehicle for repairs being made. While we are regretful that this happened, we cannot take blame for the incident. Also, we have had no incidents of this happening while vehicles are in our shop secured.In discussing this with an Insurance Agent, I was told that this type of claim would not affect the policy, where the premiums go up because of a small claim of this nature. If this did result in a premium increase, I would suggest discussing this with the Agent. I'm not sure of the amount of the claim, but typically $1000 or less will not affect the premium, as relayed to me by a Farmers Agent.I'm very sorry that this happened. If the repairs have not been made, we would be happy to refer you to someone for repair or work with you on the replacement at a reduced cost to you or insurance company.

As I understand it, the GM of the store has notified [redacted] that we are unable to cover or pay for this unfortunate matter. Presumptions as to when, and even if it were rodents is hard to determine. As I understand it, in talking with an insurance agent, the Comprehensive side of the...

claimants policy will typically cover this type of matter. We're sorry this happened and would be happy to assist in working with the claimants insurance company on the replacement if they cover it. We would also be happy to provide a professional detail and cleansing after the work has been performed. Please contact [redacted] at the New Braunfels store if we can provide any assistance in working with their insurance- if they make a claim against their policy.

Complaint: [redacted]
I am rejecting this response because: We FINALLY go the car back last night at 9 PM (on Tuesday, June 6).  The compressor was bad becaue the mechanic(s) did not make sure there was oil in it before the installed it and it siezed up (this detail was from [redacted]).  The car was not exactly "outsourced" it was taken to another World Car dealership (same company).  If I had not been calling the 2 dealerships EVERY day, it probably would have taken longer.  Yes, they provided another vehicle, but my daughter was not comfortable going anywhere but work in a car that was not her own.  She did not want to be held responsible if anything happened to the loaner.  The stress, the time spent on trying to get someone to give me answers, etc. and I do not feel we are asking too much to have a full warranty on this car at the company's cost.  If she was charged in her loan for a warranty, they should reimburse her that amount.  The mechanics, technicians, and service department at both World Car locations were in no hurry to fix the A/C.  The least they could do is warranty the car at World Car's cost.  The GM at the New Braunfels location was quite nasty to me on the phone.  The salesman, [redacted], was very kind but not in a position to do much to speed things along.  It is ridiculous to wait almost 5 weeks for a car repair!!
Regards,
[redacted]

Revdex.com Corporate Office[redacted] Ref: ID[redacted]  Mrs. [redacted], We have looked into this matter and as you have said there are two sides to every story. It is frustrating  getting the wrong...

part, returning to get the correct part and forgetting to bring the part to return and having to come back a third time to return it. It is also frustrating when you think you paid $8.25 and your receipt shows $3.85. In all his frustration he exited with the parts and without a refund. We have enclosed a copy of purchase ticket, refund ticket and voided refund ticket for your review. We have decided in the interest of Customer Satisfaction, even in lieu of a purchase in the amount of $3.85, to refund his understanding of purchase amount of $8.25 as a goodwill gesture. We have also explained to the staff that we need to take the time to understand customer's frustrations and understand that their aggressions are a need for help.   Sincerely,[redacted]General ManagerWorld Car Mazda Kia New Braunfels[redacted] store[redacted] cell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. World Car Kia in New Braunfels came through for me. The Service Manager ([redacted]), after some back and forth elected to perform the required repairs at no charge to me. World Car Kia has won my loyalty back. And I will definitely be returning for future service.
Regards, [redacted]