Worldwide Merchandise, Inc.

We have a 95% in stock inventory rateHowever from time to time items do sell out as with any merchandiserWe have been replying to his questionsWe will contact him to see how we can help him further

Complaint: ***
I am rejecting this response because:It has cost time and money and there was no response made by the company to my inquires They have done nothing to correct this Will only accept full refund at minimum very rude and unprofessional
Regards,
*** ***

The products link in the back-office has been fixed. If our dealers find the exact product for less (same make, model, features) and it is brand name new, not refurbished, we will beat that price by 10%

If a member of ours finds the exact product(model/features) and it is brand new, not used or remanufactured for a less price, we will beat that price by 10%Our back office is being updated with new products daily as we responded to him as he stated we did

Complaint: ***
I am rejecting this response because: I have lost income as a result of their misrepresentation, Many months ago they never responded to my calls and emails there response is not accurate I would like a full refund (at a minimum) its more about the principle A Company should not operate with such disregard for ethics
Regards,
*** ***

We have contacted [redacted] and we are waiting for a reply back from him.

The back office has been fixed. It was only a couple of products that were not displaying the images for a short time and it was corrected.If a dealer of ours finds the same product at a lower price(model,features) and is brand new, not used or remanufactured, we will beat that price by 10%

We setup a working website for [redacted] loaded with thousands of products. [redacted] has complete control over his website and can add/remove any products at anytime or we can do it for him. Not sure what he means by he has to buy catalogs, he doesnt not have to buy catalogs and we setup...

his website for free. Have him call his and we can assistant him.Thank you

Complaint: [redacted]
I am rejecting this response because:
My option to pay for web hosting for 1 year and their refusal give me a money back guarntee was told to me "Ex post facto"[ "after the facts"].My original letter sent to the company on 9-17-14 was never answered,and is as follows:  I am strongly requesting a refund for the remaining 7 months of my 1 year prepaid hosting ($425) which is approximately $250,therefore canceling hosting of my website store. In addition ,I also want the dealers fee, $149.95 refunded to me as well!                   NOTE: Keep in mind that I did not enter  into any contract,verbal or otherwise,that would restrict my demands.Totals should equal $400.00                     Please credit my [redacted] account promptly: [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this...

response because:      I have contacted them via email  and phone regarding these issues with no response.     In terms of the website it has nothing to do with updating the website. I was refering to the fact that On the one I was provided many of the Images could not be viewed upon calling WMI on this I was told it was an error on thier part and it would be fixed and I would get a call back to resolve and an email   this never happenedI can provide a list of their  tablets given on website and they are priced at or higher than the prices of [redacted] and other retail stores.  They have refused to discuss this with me from the begining  this is very unprofessional and not reflective of an Acredited Revdex.com company   I have attached an email from September 2nd regarding my first of three attemptss t resolve  this.  ThankYou[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Only because I want to see if they will contact me. After that contact I will further respond about complaint.

[redacted] purchased the dealership on 4/29 and has been using the dealership and website for more than 5 months. I choose the option to pay for the web hosting up front for the year. The remainder of the web hosting is non-refundable. We have been on the phone daily with [redacted] and have been constantly...

responding back to his email for assistance and we have be providing support to him. We explained to him that his website is on a secured server for customers to make secure purchases through. And we have helped him with the questions on product inventory on his site. If he needs further support will will be happy to provide it for him. However we can not refund hosting payments order dealer fees when he has been using the services for almost 6 months.

Review: back in November 23, I purchased a website from Worldwide Merchandise/www.mydealeresource.com. The site promotes 149.99 for a complete site and will be ready to go with in hours. But so has not been the case and have had little support on fixing issues. I have emailed to support several times and have had no response. for over 3 weeks now. They loaded products into the site that are not even in the system to order and so far have not been able to sell anything due to this issues. I have requested for over a month for refund and get no response. I finally talked to them today they responded that I didnt pay for the site but for catalogs and no refunds would be issued. But the site says nothing about paying for catalogs, just that you get a site that is ready to go and can start selling immediately.

To this day nothing they promise has been true, including credit card processing, shipping, and all around site set up.Desired Settlement: I wish to have money refunded and server fees. I just want money back

Business

Response:

We setup a working website for [redacted] loaded with thousands of products. [redacted] has complete control over his website and can add/remove any products at anytime or we can do it for him. Not sure what he means by he has to buy catalogs, he doesnt not have to buy catalogs and we setup his website for free. Have him call his and we can assistant him.Thank you

Review: I have tried several times to get customer support for my web store. I tried email takes days to answer if they answer at all. I called twice got help but tried recently no answer. I had a customer order an item from my store and wmi said it was out of stock. Even though my web store inventory said it had 52 units left in stock. I then started to check other items in store and found that they are out of stock but the store inventory says they are in stock. I lost a customer because of this issue. I was not told when item would be in stock. The support team is not what should be. I am not computer literate so I need more help then others in the beginning and cant seem to get it.Desired Settlement: The out come I desire is to be able to get help for my store and have inventory kept updated. WMI has a good reputation on the web. I would like to have the help needed to succeed

Business

Response:

We have a 95% in stock inventory rate. However from time to time items do sell out as with any merchandiser. We have been replying to his questions. We will contact him to see how we can help him further.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Only because I want to see if they will contact me. After that contact I will further respond about complaint.

Business

Response:

We have contacted [redacted] and we are waiting for a reply back from him.

Review: I purchased a lifetime dealer partnership with http://mydealersource.com/ (same company as http://worldwidemerchandise.com/ )<< [business merge]. The website that came with the deal became very frustrating due to many dozens of products that I had to delete, simply because they were not available any more through the warehouse or their manufacturer.As advertised under the company's terms and policies, point #3 , inventory for all items in the order area are updated daily, new items added, old items deleted. This is clearly a deception, due to my web-store that was setup with unavailable products to begin with from the start.

I have also ordered, more than once,merchandise that was lost and needed to be re-submitted. The customer service lady that deals with all of the customer service problems usually refers me to the technical services department, which is by e-mail only. This department usually gives me answers( after at least two or three sendings or not at all) that are mostly inadequate or false.Also, in addition, the customer service lady told me that technical services is quite often inundated with so many clients, and is usually too busy to answer common sense questions that I should be able to figure out on my own!

I must make one more point of paramount importance regarding a financial danger. On my website, setup by said company, no green padlock symbol appears when sensitive credit card information is submitted by customers. This has been confirmed with the [redacted] site scan of my web-store. Technical services of mydealersource.com stated to me in an e-mail, that [redacted] protects the entire system with purchases. According to the scan, only [redacted] is protected with [redacted]. I find this to be deplorable and not acceptable!Desired Settlement: My demand, which I submitted to mydealersource.com(Wednesday, 9-17-14 @5:51 A.M.), is a refund for the $149.95 one time dealer membership fee, plus the additional $250.00 for the remaining 7 months of web hosting that I paid for in advance for one year starting (4-29-14). Totals: $400.00.

NOTE: The current business contact number for http://mydealersource.com/ (same company as http://worldwidemerchandise.com/

PHONE: [redacted]

FAX: [redacted]

Business

Response:

[redacted] purchased the dealership on 4/29 and has been using the dealership and website for more than 5 months. I choose the option to pay for the web hosting up front for the year. The remainder of the web hosting is non-refundable. We have been on the phone daily with [redacted] and have been constantly responding back to his email for assistance and we have be providing support to him. We explained to him that his website is on a secured server for customers to make secure purchases through. And we have helped him with the questions on product inventory on his site. If he needs further support will will be happy to provide it for him. However we can not refund hosting payments order dealer fees when he has been using the services for almost 6 months.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My option to pay for web hosting for 1 year and their refusal give me a money back guarntee was told to me "Ex post facto"[ "after the facts"].My original letter sent to the company on 9-17-14 was never answered,and is as follows: I am strongly requesting a refund for the remaining 7 months of my 1 year prepaid hosting ($425) which is approximately $250,therefore canceling hosting of my website store. In addition ,I also want the dealers fee, $149.95 refunded to me as well! NOTE: Keep in mind that I did not enter into any contract,verbal or otherwise,that would restrict my demands.Totals should equal $400.00 Please credit my [redacted] account promptly: [redacted]

Regards,

Review: To Whom it may concern:

I am filing a complaint with the Revdex.com in regards to WMI Wholesale, based out of New Jersey.

On Sept 4/2014 I purchased what was to be a wholesale dealer for WMI Wholesale

to conduct business via online [redacted] company. Price paid $ 149.95 USD – through [redacted]

Before the purchase – I sent an email on Sept 3 to ask if we can operate this business in Canada

being WMI is located in New Jersey, I wanted to make sure that we could operate this business through North America.

The reply I received was :

Yes you can be a dealer of ours from Canada.

Regards,

Dealer Support

wmiwholesale.com

so I purchased on Sept 4

It wasn't until after the purchase, and my password and account login information was given to me, that I could inquire further about my new business at hand, that questions were starting to arise.

I called the customer support [redacted] on Sept 5 /14 - and spoke with a women named [redacted] – I asked her about shipments from USA to Canada, and she informed me that WMI does NOT ship outside the USA

I then informed her that I would be requesting a refund – being the Website does not indicate that it ships ONLY in the USA, and I required shipments to all of North America

[redacted] informed me to send email to [redacted] to express my concerns, and they will give you a refund.

On Sept 5,@ 3:19 pm just over 24 hours later, I had contacted WMI through the email given and requested a refund......no reply

On Sept 5, @3:31 pm - I had sent a message to [redacted] to dispute my purchase - stating that WMI had misleading information on website – and this wasn't what I had purchased

Shortly after on Sept 5 @ 4:47 pm – WMI declined my refund – stating that they had dealers in Canada

On Sept 5 @ 6:04 and 6:07 pm after learning that my attempt at refund through [redacted] was declined by a person at WMI, I resent the original email with another request to refund my payment......again No reply to either

Sept 8 @ 5:17 – I resent the original email with added questions as to why my refund was taking so long to be refunded....no reply

Sept 9 @ 3:30 pm – I called WMI Wholesale and spoke with Customer service agent [redacted] and asked to speak with a manager – The customer service agent would not let me speak with anyone other than her

I had explained my displeasure with the way things have been handled and she stated she would pass the message along to her superior and I would receive a refund.

I had also explained that I needed someone to reply to my emails, and that if I didn’t have anyone reply with answers about my refund by 5:30 pm on Sept 9 - that I was going to contact Revdex.com and inform them of my situation at hand

Sept 9 @ 5:37 pm – I received this email :

Its currently going through [redacted] being you opened a dispute. Once we get their email for us to respond to your dispute we will reply for them to issue your refund.

Regards,

Customer Service

I then replied to this email stating that [redacted] had already sent a dispute notice and was denied quickly – I attempted to escalate the case therefore closing the issue with [redacted].

I have sent WMI the messages from [redacted] that have been communicated – and the times they were sent.

On Sept 10 @ 2:30 pm I called the customer service line and asked why my refund has not gone through.

[redacted] at the customer service – explained that I have been refunded and it takes [redacted] roughly 24 – 48 hours to have my refund reinstated......still waiting !!

I have given WMI the 24 – 48 hours refund time, that they said they required.

On Sept 12 – I called again to ask why the delay, and was going to inform them I was filing a complaint with Revdex.com , and now they will not answer the phone.

In Closing:

I feel that WMI has not acted professionally in this matter, and they are using stalling tactics in hope that I will not pursue a refund

They have not been supportive or responsive to many attempts of communication, and have severe service quality issues.

Their website did not contain the vital information that I required to start my business - until after I purchased and contacted the Customer service phone number – therefore mislead me into a purchase

I am not a satisfied customer, and informed them that I cannot use their product now, feeling I would not have the support I may or may not require in the future.

The Customer service and support teams, have two different messages – Customer service states WMI ships to ONLY USA – Support team states they ship outside of USA

and sadly my request for refund is one day after purchase.

To resolve my issue with WMI – I would like a refund of $149.95 USD – paid back to my [redacted] account

Customer service stated 3 times verbally that I would be refunded and Support stated in email that I would be refunded

Thanks for your time and understanding in this matterDesired Settlement: Full refund to my [redacted] account

Business

Response:

We are currently working with [redacted] for their refund being customer has canceled within the refund time frame.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:On Sept 9 - I was informed by email, that WMI was working with [redacted] to resolve this issue and refund my money.As of this date Sept 29, almost 3 weeks later, I have still not received a refund to my [redacted] account.Therefore, I still require a full refund of $149.95 USD paid to my [redacted] account

Regards,

Business

Response:

We have processed a refund for [redacted] confirmation# Transaction ID: [redacted]

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a webstore through them and they were supposed to fill it with products from their suppliers catalog so that I can drop ship through them. Half the products they added weren't in any of the catalogs to order from so they didn't even exist. Part of this is that I would have access to their suppliers and I still had to sign up on the suppliers list I tried to but I had issues when signing up I couldn't log in my email was registered with them and the password was correct I tried to e-mail this supplier a few times over the past 5 days but no response. All the products that were loaded on my webstore by [redacted] that did exists belonged to this one supplier I couldn't order from. I also got an order on my webstore and had to cancel it because I got no response back from either [redacted] (which is the one that sold me this product) nor the supplier themselves on how to manage this store it's products loaded by [redacted] but they never tell you how to find the product, order it, or even have any type of customer service to help you with any issues. They took my money gave me half a product lied to me about all the services they offer then expect me to lie to my customers. I've tried e-mailing the customer service of [redacted] with questions of this service/product and never got any response, The lady that answers the phone says all the answers to questions are on the site but their aren't and answers to any questions she kept pushing me off the phone. I had to delete all the products they uploaded to my webstore because of this situation so I never really got any service/product. Also I went to sign up for their merchant account their application page for ignite has numbers on there that are disconnected and not associated with [redacted] official page when I questioned the customer service lady her answer was they don't offer help but yet it says for help call the disconnected number the provided, but the official [redacted] webpage offers customer service all over.Desired Settlement: refund

Business

Response:

We have issued a refund to the customer for the full amount of their purchase.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Was told the company would offer me products for resale at a less expensive price then they could be purchased at most retail stores. This was not the case there prices were substantially higher than stated. Also there website (back office area) was not working for me when I called I was informed they would handle it in 24 hours this was over a month ago and no change.

Contacted the company 3 times with no response backDesired Settlement: Refund of Purchase Price $149.00

Business

Response:

If a member of ours finds the exact product(model/features) and it is brand new, not used or remanufactured for a less price, we will beat that price by 10%Our back office is being updated with new products daily as we responded to him as he stated we did.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have contacted them via email and phone regarding these issues with no response. In terms of the website it has nothing to do with updating the website. I was refering to the fact that On the one I was provided many of the Images could not be viewed upon calling WMI on this I was told it was an error on thier part and it would be fixed and I would get a call back to resolve and an email this never happenedI can provide a list of their tablets given on website and they are priced at or higher than the prices of [redacted] and other retail stores. They have refused to discuss this with me from the begining this is very unprofessional and not reflective of an Acredited Revdex.com company I have attached an email from September 2nd regarding my first of three attemptss t resolve this. ThankYou[redacted]

Regards,

Business

Response:

The products link in the back-office has been fixed. If our dealers find the exact product for less (same make, model, features) and it is brand name new, not refurbished, we will beat that price by 10%

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have lost income as a result of their misrepresentation, Many months ago they never responded to my calls and emails there response is not accurate . I would like a full refund (at a minimum) its more about the principle. A Company should not operate with such disregard for ethics.

Regards,

Business

Response:

The back office has been fixed. It was only a couple of products that were not displaying the images for a short time and it was corrected.If a dealer of ours finds the same product at a lower price(model,features) and is brand new, not used or remanufactured, we will beat that price by 10%

Consumer

Response:

Review: [redacted]

I am rejecting this response because:It has cost time and money and there was no response made by the company to my inquires They have done nothing to correct this Will only accept full refund at minimum very rude and unprofessional

Regards,

Review: I joined about 2-3 months ago. Now that I have dealer's access, I see this business opportunity has been misrepresented. When I first was looking for a business opportunity and went on you website to see how it worked, a women popped up and began speaking. I was impressed by what she said about retail mark up-above my wholesale cost. "...Typically the mark up is 200-300%..." or in reverse my cost is 200-300%below suggested retail.

That's a good profit margin! I may be able to do this! But once I had dealer access, I spent over two hours looking at products and I found two that was a about a 100% difference between my cost and retail. Now to me the word "typically" means MOST of the products. It was not even close. When I saw how small the profit margin actually is, I could see that it would be hard to offer a "sale" below the retail listed because the profit is so small. I called to ask about this- "[redacted]" said -Oh that's the old site a long time ago! I told her I was just on the site ! She respond,Oh, I'll tell them. Next, the informational website says hosting the website they build is $35.00 a mo. ; now as a dealer it's $39.95. When first looking at the site before joining, I called to ask questions.

I asked to order catalogs what's the price? I was told by [redacted] --$1.00. Later, as a "Dealer" I called again- $1 ? Oh no! she says, it's $5! Then tells me where on the site to order them. I can't find it , call again; she goes on site, can't find it saying she'll email me later with the info. Never heard form her. Then I find on site it says no catalogs mailed, just on site. I then find another place showing price of Catalogs, 3.99 to order....? They don't answer my emails; I sent ever before calling... and now, a mo. later sent my complaints and request for refund-- a week ago-no answer. I have looked at the informational site recently-the woman still pops up giving wrong info-False advertising, poor service and support= don't trust them.Desired Settlement: I Sent an email about this (more detailed) to WMI Wholesale,a week ago, asking for a refund; they never answered. When I joined they sent an email with a link to the site and how to log in as a "Dealer" That's when I saw even more problems, The products that they have are from the same catalog of a co. I was in a few years ago-- the products are NOT very good quality. There was also a "button" to build your website and get it on line. I have never done that --so I actually have not "used" the product that I purchased yet. Now I'm so disillusioned with them I would simply like a refund. What I have actually paid, is $130.00. I paid Through a [redacted] feature--" Bill Me Later" which gave me a $10.00 credit as a new user. I guess they paid that. I owed 9.95 to them, but now I just want a refund.( I guess they would owe $10.00 to Bill Me Later.)

I would have done this sooner but I had to have emergency eye surgery and wasn't feeling well enough to get on the computer and sort this out.

Business

Response:

She received her dealer login right away, not sure why 3 months later she contacts about her questions. We have over 30,000 products and the markup on each product is different, some products have a higher mark up than others. What customer service told her was correct that she was looking at an old video. And that the mark ups are depending upon the product.The cost for the web hosting is $39.95 if paying per month, if the web hosting is paid up front for the year there is a discount of bringing the web hosting to $35. We have several different catalogs. The smaller mail order catalogs are $1 each. The larger full catalog is $5 each.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Some of what's said in the Company response is not true. Yes, I did get my "dealer's " pass to go into the website quickly; that's not the issue. Again I will say that when looking at the informational website; wmiwholesale.com-when I clicked on "How it works" the woman pops up and she does say "...mark up is TYPICALLY 200% to 300%.." I looked at it again before I made the complaint, I looked at it about 5 minutes ago-- it STILL says the same thing! It's not some "old" website--it's current! Their claim is not true. But with a dealer's access (once you join),I spent two hrs scanning over ea. product, page by page and found only two items that were marked up about 100%. What I saw were products with a 20%-50% mark up. Quite a bit different than the claims on the website.I did see that they have changed some of the other things --NOW on the site informational- I couldn't find anywhere that said the price of the monthly website---it had said 34.95....and I saw nothing then that you had to pay for a yr. up front to get that price. Once a member I find out it's 39.95. So now they just don't tell you anything.About the catalogs- On site as a "dealer I clicked on "Catalogs" and NOW it does take you to a spot where you can order-- that wasn't there before...but for a different price that they have said in the letter they sent you! ....confusion......but then click on FAQ (frequently asked questions) and you scroll down to the question about .."can we order catalogs?" NO! ... It explains why you CAN'T order catalogs. More confusion...They wondered why I took so long to complain--- well. I had back surgery that I was recovering from ( which actually made it worse) and I couldn't sit at the computer and still cant for very long. I also had unexpected emergency eye surgery and that really knocked me out of working on the computer; so I had not gone on the site as a dealer right away--I just couldn't. The catalog issue and the monthly price difference of the website is unprofessional and makes me uncomfortable working with them - what else will I encounter? But what really is much worse to me is the huge difference in what the information website says about the profit margin and what I found out when I, as a dealer could see the prices--my wholesale cost and the average retail price. Much Much smaller profit potential than claimed...and then they continue to say ...that's on the old website. If you look at it today--you will see that it is still there when clicking "How It Works" If I had known this I would have not joined at all. I have very little money and it took me a while to save the $149.95 to join, in trying to do a home base business as I can't work a regular job now so this is a real disappointment to me.

Regards,

Business

Response:

This customer made the purchase almost 4 months ago, and she has been using our services. We can not issue a refund now being it is after the 30 day refund period.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have never used this service. I only logged on with the "dealer" ID and that's when I saw that it was not as represented. They know I have never ordered any products nor have I set up the website with them to do business with their products. So; in what way have I been using their service? This is really unreasonable.

Regards,

Business

Response:

I did respond to this complaint addressing the issues. Also, I can not issue a refund after 4 months.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I think you are being unreasonable, considering that I have never built the website nor actually used this "membership". I'ts clear that you have no intention of refunding my money; so I will let others know what I think of your business-- the bad "press" will probably cost you more than the $150.00 that I paid you...

Regards,