Worldwide Moving Systems LLC

Complaint: [redacted] I am rejecting this response because:This company has demonstrated an absolute willingness to lie and obfuscate in attempt to distract from not onlythe truth, but from its accountability to the consumer.1) The driver himself told us a) that he was NOT in the hospital for more than a day, b) that the injury occurred on a previous trip, and c) the actual timeline - which does not match the owner's timeline or storyConversely, IN WRITING, the owner's company stated that i) the driver was delayed due to another shipment, ii) they didn't know where he was, and iii) that the driver was hospitalized for multiple days2) The compensation offered was not, as the company's owner states, above and beyond; the standard rate is $150/day for each day of inconvenienceGiven the latest, contractually-agreed to date for delivery, our furniture was delivered four (4) days late: x = As such, the owner's argument that they somehow did more than expected is invalid - instead, they did the bare minimum expected3) The compensation to which the owner refers includes a private company to come on-site and assemble our bedsThey estimated this service at $200-in value (the going rate for this is significantly lower)However, we could not use this service AS THE MOVERS BROKE BOTH OF OUR BEDSAs such, this cannot be considered as part of the compensation4) The driver REFUSED to allow his movers to move a piece of furniture because he thought it was too heavy and cumbersomeSo he left it in our garageMy year old son (who weighs approx100lbs.) and I disassembled the piece and moved it ourselvesThe movers at pimoved and packed this piece, but the movers at delivery were disallowed by the driver 5) The movers broke a table en route and attempted to fix it themselves by gluing the tiles back in place; when the glue didn't adhere, they hid it from us in the truckHowever, one of the movers did not realize it was supposed to remain hidden and brought it insideThe driver chastised the mover for this in front of my wifeThe number of things wrong with this scenario are overwhelmingThe central fact of our complaint remains: The company's authorized agent knowingly lied about the ability to move us within a certain time frame and took payment for work that he knew could not be performedTo that end, the mover's parent company validated that the timeline promised by the agent was impossible to meetFurthermore, the mover's parent company provided the consumers with actual dates for when internal paperwork to support this move was filedThe dates of the paperwork validate that the movers have chosen to obfuscate the truthSelling a service that cannot be performed is fraud As the mover has been given ample opportunity to make the situation right and yet refuses to take ownership and accountability for defrauding the customer, and has furthermore demonstrated his intention to continuously engage in a perpetual cycle of responding to and rejecting Revdex.com claims, the only remaining alternative is to invoke the Federal-mandated Arbitration Program Forum of the American Moving and Storage Association Sincerely, [redacted] ***

Final Consumer Response /* (2000, 7, 2015/05/01) */
We received a check for full reimbursement on April 30th, so this complaint can be closedThank you for your help

Initial Business Response /* (1000, 6, 2015/10/30) */
Worldwide moving would like to apologize for any inconvenience or miscommunication with Mr***During his move the bolts to reassemble one of his pieces of furniture were misplacedThis was moved over to our claims and it had been explained
it could be up to two weeks for the order, delivery, and to get someone out to reassembleMr *** had gotten the bolts and we had sent a crew out on 10/26/to get him taken care ofThis is the second time we have moved Mr*** and appreciate his business

Initial Business Response /* (1000, 9, 2015/12/02) */
A third party repair service was Contacted on 10/13/to assesses and repair damages for Mrand Mrs***At this time final billing for the repairs has been placed and account has been closed
Worldwide Moving Systems strives for
our A+ rating and is very proud of our customer serviceWe apologize for any miscommunication or inconvenience to Mrand Mrs***

There are times in the Moving industry, or any business for
that matter, that expectations from two parties do not matchWith best
intentions and caring for the customer like we do, we overcome most problems
that arise and get our mission completedThis particular move for the ***
was on a very tight schedule and short notice but not outside of the realm that
we can doThe pickup went great and in fact received praises from the *** how
well things wentThe first driver that was assigned was reassigned and that’s
not good on a short scheduleLuckily another driver pickup up the shipment and
still was to be delivered within the spreadDriver unfortunately slipped on a walk
board and knocked not just one tooth out but teeth out and had to go to the
hospitalWe knew at the time the driver was having issues but didn’t know he
was in the hospital and wasn’t able to convey that to the ***Mr***
complains of lack of communication but I see an email, call or text every day
during this move, Everyday! We apologize for delivering this shipment Four days
late and its tough having a young family in a house with no furnitureWe more
than doubled the contract compensation for delay due to these facts and would
do it again in this situation. Unfortunately,
a bed piece was broken on the driver’s shipment, that was taken care of by the
driver.Respectfully,*** ***

Complaint: [redacted]
I am rejecting this response because:We were refunded an amount in line with inconvenience NOT for the misrepresentation of or failure to meet the contractually agreed to dates. Furthermore, as compensation, the company offered a service to assemble one of our beds. They...

valued this service at $200-300 in value. However, this service was not used because the bed to be assembled couldn't be assembled because the movers broke it during transport. Finally, the business'side representative was told that that the inconvenience compensation was a start not a conclusion. We do not consider this issue resolved, as the core complaint has not been addreseed, namely that an authorized agent of the business misrepresented the dates to which both parties agreed to verbally and in writing, and which were changed after the fact by the business and which were foundational in securing our business and thus in our providing payment.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This company has demonstrated an absolute willingness to lie and obfuscate in attempt to distract from not onlythe truth, but from its accountability to the consumer.1) The driver himself told us a) that he was NOT in the hospital for more than a day, b) that the injury occurred on a previous trip, and c) the actual timeline - which does not match the owner's timeline or story. Conversely, IN WRITING, the owner's company stated that i) the driver was delayed due to another shipment, ii) they didn't know where he was, and iii) that the driver was hospitalized for multiple days. 2) The compensation offered was not, as the company's owner states, above and beyond; the standard rate is $150/day for each day of inconvenience. Given the latest, contractually-agreed to date for delivery, our furniture was delivered four (4) days late: 4 x 150 = 600. As such, the owner's argument that they somehow did more than expected is invalid - instead, they did the bare minimum expected. 3) The compensation to which the owner refers includes a private company to come on-site and assemble our beds. They estimated this service at $200-300 in value (the going rate for this is significantly lower). However, we could not use this service AS THE MOVERS BROKE BOTH OF OUR BEDS. As such, this cannot be considered as part of the compensation. 4) The driver REFUSED to allow his movers to move a piece of furniture because he thought it was too heavy and cumbersome. So he left it in our garage. My 15 year old son (who weighs approx. 100lbs.) and I disassembled the piece and moved it ourselves. The movers at pick-up moved and packed this piece, but the movers at delivery were disallowed by the driver.  5) The movers broke a table en route and attempted to fix it themselves by gluing the tiles back in place; when the glue didn't adhere, they hid it from us in the truck. However, one of the movers did not realize it was supposed to remain hidden and brought it inside. The driver chastised the mover for this in front of my wife. The number of things wrong with this scenario are overwhelming. The central fact of our complaint remains: The company's authorized agent knowingly lied about the ability to move us within a certain time frame and took payment for work that he knew could not be performed. To that end, the mover's parent company validated that the timeline promised by the agent was impossible to meet. Furthermore, the mover's parent company provided the consumers with actual dates for when internal paperwork to support this move was filed. The dates of the paperwork validate that the movers have chosen to obfuscate the truth. Selling a service that cannot be performed is fraud.  As the mover has been given ample opportunity to make the situation right and yet refuses to take ownership and accountability for defrauding the customer, and has furthermore demonstrated his intention to continuously engage in a perpetual cycle of responding to and rejecting Revdex.com claims, the only remaining alternative is to invoke the Federal-mandated Arbitration Program Forum of the American Moving and Storage Association. 
Sincerely,
[redacted]