Worldwide TechServices Reviews (%countItem)
Worldwide TechServices Rating
Address: 836 North St Ste 400, Tewksbury, Massachusetts, United States, 01876-1275
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I bought a new *** laptop and it arrived with a malfunctioning keyboard from ***. *** sent this company out to swap out the keyboard for me. After taking it apart and putting it back together the repair guy (Marc) tells me "I have bad news, it's broken now, I don't know what happened". He says the SSD's, motherboard and recovery image now all need to be replaced and I need to call *** and tell them that and then he left me with a broken computer. After this repair guy handled my computer the outside and inside of the computer were covered in disgusting greasy food fingerprints, like a massive amounts of food grease. He didn't wear gloves or wash his filthy hands prior to the repair. No wonder after handling all of the internal components and putting it back together it wont boot up. He got grease all over the motherboard and other circuitry. This company does not use standard practices when it comes to handling computer equipment. I have it on camera if there is any dispute.
The bottom line is this company, through negligence broke my computer. I am now stuck with a paper weight that cost me over $3,500.00 an I am in a battle with *** and still have no computer and all my files are lost! I don't know what to do now. I am pursuing actions through the Revdex.com hopefully then can help me. I don't know what to do. I would avoid this company at all costs. They will break and destroy your computer, they do not know what they are doing.
On May 4, 2020 my *** Laptop had an onsite service appointment to replace a defective keyboard and the onsite technician assigned was *** (***) ***. The *** Certified technician arrived in the afternoon under Dispatch # *** and entered my home in the afternoon. After an usual amount of time for a simple task, he presented me my "repaired" laptop with an obviously damaged keyboard spacebar. When I pointed it out immediately he attempted to act surprised as though he didn't see the extremely bent/damaged space bar button on what was supposed to be a new keyboard. He made up multiple excuses before telling me they would send out another technician in the morning to which I agreed.
After the onsite technician left, I took off the space bar key and noticed there was more damage underneath the keyboard which was beyond cosmetic. I recall clearly during the replacement of the laptop keyboard, hearing multiple loud banging noises that did not sound necessary and he took an excessive amount of time replacing the keyboard. On top of the keyboard replacement issue, *** (***) *** failed to properly connect my audio speakers properly which resulted in me having no audio. Lastly, there are a number of scratches on the *** Laptop lid as a result of his negligence. My laptop has been in the upright position since owning it , and has been damaged as a result of Mr..
Based on the information reported by the WWTS technicians involved in the repairs, WWTS does not believe that any of its technicians damaged the customer's laptop lid. Regardless, in order to ensure the customer's satisfaction, WWTS has ordered a new laptop lid (which is expected to arrive in the 1st half of June). WWTS also contacted the customer and informed him that the company has ordered the laptop lid and will contact the customer as soon as it arrives so that WWTS can schedule the replacement of the lid at that time. The customer indicated that plan was an acceptable resolution of the matter.
Revdex.com: "Based on the information reported by the WWTS technicians involved in
the repairs, WWTS does not believe that any of its technicians damaged
the customer's laptop lid"I am appalled but not surprised that this is the response from WWTS... despite the laptop keyboard being smashed in resulting in a broken space bar. and despite the fact that myself everyone in my family overheard the technician making numerous loud banging noises on the table. Is WWTS implying that *** sends out damaged keyboards and the onsite technician did not "notice" that the space bar and keyboard was damaged? I find that hard to believe...
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards
Based on the customer's initial complaint and a subsequent conversation that a WWTS manager had with the customer, it is WWTS's understanding that the customer requested that WWTS replace the customer's laptop lid at WWTS's cost. WWTS has agreed to this request by customer and therefore WWTS has taken the responsibility to implement the requested resolution. WWTS has ordered a new laptop lid for the customer and WWTS will send one of its technicians to replace the customer's lid as soon as WWTS receives the lid.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards
My computer's manufacturer sent out a worldwide tech services representative to repair my computer. After two hours of attempting to disassemble and reassemble the computer, he ended up causing twice as much damage and losing the screws that hold the computer together. I am now stuck with a computer that is worse off than before. I have spent over half an hour on hold with the corporate office trying to get in touch with somebody but there is never any answer through the 1800 number published on their website.
My *** laptop broke and *** contracted this company to do the repair. The 1st appointment was for Monday may 27, 2019 the tech didn't show up but they did call to reschedule the appointment for Tuesday May 28th after 12pm (after lunch) because they had a job in *** to service first. They didn't show up and *** the repair rep scheduled and verified it herself. Today (wednesday may 29) I keep getting emails saying the rep is trying to contact me to setup a repair appointment. I'm done with this company they've now not showed up to 2 appointments that have been scheduled. The rep had the address and the confirmation of the appointment time and date. This is a business, we don't play on our phones or chat when we're working, and we constantly are moving back and forth between warehouses. I was never told that I had to answer a phone in order for the rep to show up for a appointment that SHE CONFIRMED AND SCHEDULED, I would have given her the warehouse phone number if I was told that in order for her to show up for a job that again SHE SCHEDULED. I contacted *** and told them that this was the second appointment that this company didn't show up for and I requested that they send another company out or send me a label to mail my laptop to them directly for repair. They've done that and are going to request a refund from the company. I have asked this company to stop emailing me, stop contacting me and they are STILL doing what i've asked them to stop doing. This is a common problem with this company and reading google reviews prove how unreliable and unprofessional this company is.
Worldwide TechServices (WWTS) used its best efforts to complete the requested service, but ultimately WWTS was unable to complete this call because Ms. failed to return several voicemails and emails from WWTS, all which requested that Ms. provide to WWTS an accurate address for the service call. It is important to note that Ms. has an agreement with , not WWTS, and made her original request for an appointment to , not WWTS. In her conversation with , Ms. requested an appointment on May 27, 2019, which was the National holiday, Memorial Day, and a day when WWTS is closed. As a result, once WWTS’s client, , requested that WWTS respond to this service call, a WWTS technician called Ms. on the morning of May 24, 2019, in order to schedule the service repair on a non-holiday. Both Ms. and the WWTS technician agreed to schedule the appointment for mid-day on May 28, 2019. At the promised time on May 28, 2019, the WWTS technician proceeded to the location that Ms. had given to *** when she made the service request. The WWTS technician, however, could not locate Ms.’s exact address, and no GPS applications showed such an address. As a result, the technician immediately called Ms. several times, in order to obtain Ms.’s exact location. Despite leaving voicemails and driving around for over an hour (to give Ms. time to call the technician back), Ms. never called the WWTS technician back. The WWTS technician then imputed her inability to contact Ms. into the WWTS computer system, which generated several emails to Ms. requesting that Ms. call back the technician. The WWTS technician and a WWTS manager also tried to call Ms. several times on May 29, 2019, but those calls either went to voicemail, or were disconnected (i.e., hung up on) immediately upon answering. Thus, Ms. never called WWTS back to give WWTS a proper address, and therefore Ms. did not give WWTS the opportunity to complete the service call. Given these facts, WWTS clearly worked diligently to provide the requested service to Ms., but WWTS was unable to complete the service due to Ms.’s refusal to call back the WWTS technician (or anyone at WWTS). WWTS cares deeply about its clients’ end-user customers and strives to always provide prompt and reliable services to those customers. We apologize that WWTS was unable to speak with Ms. to complete this call and we will honor Ms.’s request to not contact her again.
Onsite tech was the worst. Don't know why Dll uses them. I called Dll on Wednesday and was supposed to get next day warranty service. The *** tracking number said that the part arrived the next day at 11:02 am but the tech said that he could not get the part Thursday and Friday. When he finally got it on Monday, he would not give me an estimate except "by the end of the day". When he finally arrived, he announced that it was the wrong part.
The service tech from this company representing *** as a third party contractor was extremely unknowledgeable with the computer, the way the case went together and customer service skills in general, upon reinstalling my case lid incorrectly he tried to LIFT MY COMPUTER by the case lid instead of the HANDLES! Obviously the case lid opened and he dropped my 2000 dollar computer. When hooking it up to test it post drop there were numerous problems and he simply said, you probably have a bad motherboard, even though this computer worked less than 2 minutes before he dropped it a foot. But sure, it's my "motherboard". No, it's your foot drop of sensitive equipment onto a hard surface. I would suggest never allowing these people into your home. I haven't had a chance to speak with their management yet hopefully they resolve this issue and I can change this to a better review with a good resolution.
Their onsite service is awful. Technicians always call in the morning to schedule a visit instead of one day early, some of them are liers, on one hand they refuse to schedule an appointment with you, on the other hand they tell Dell they couldn't reach out to you. Eventually *** will close your case without solving the problem.