Worldwide Travel Experts, LLC

o We deliver on everything that is presented at the presentationThis is a fully legitimate and honest company and, should you wish to provide evidence of what it is you think was offered and not provided, we would be glad to look at it and figure out what was misunderstood at the time that the contract was signed.o Your statement that time and money were not saved is an opinion-based argumentMost if not all of our members save both time and money using their exclusive membership and find the program to be of great benefit.o Although we cannot account for an individual’s behavior, all of our reservation staff and personal concierge teams are put through a very thorough training program so as to best serve all of our membersThey are not merely someone on the street looking at the same screen as you.o All staff maintain notes on customer calls and if they attempted to call back, they log that attempt in our systemIt does show that there were unanswered calls on your accounto Your reservation agent did not fail to collect additional paymentAs part of the reservation process on that location, there is a step which reminds the person booking that this is based on double occupancy and additional rates may apply at the hotelYou do also mention that you were made aware of this.o As customer service manager, I have been advised that our lead director personally took many phone calls from you and that this had been resolved months ago but that you are bringing it up again now because you have decided to change your mind on how it was handled even though you did already also physically accept a check reimbursement which our company provided as a show of good faith for wanting to take care of our members during these types of misunderstandings.o You signed a contract, were perfectly aware of the day recision period during which you could cancel and did not decide to.o When you accepted the reimbursement check we offered in an effort to assist you, that was considered a resolution and this single matter was settled months agoYou accepted the money therefore accepted the terms of finalization of this matter.o We do not believe we are due anything from our members further than what was agreed upon in the contractWorld Discovered Pacific is an honest and very extensive, legitimate program which we all stand behindIt is unfortunate that your perception has come to such a negative state as far as our company is concerned but we stand behind this product thoroughly.o We would be happy to provide the statistics from our non-biased third party statistical analysis teams of the real value our members save every yearThis is a great program and we are working hard to provide the highest level of customer service to our members at all timesPlease let us know how else we may be of assistance and we hope to settle this matter immediatelyMahalo, Customer Service Team,Worldwide Travel Experts, [redacted]

Complaint: [redacted] I am rejecting this response because: I disagree with how you tried handling my situationDuring our interview and signing documents my husband and myself do not recall your agent Ron going over the cancellation form with us, although you explain that you have our original initials on that form is untrue I believe you had copied our initials on that form and again we were not aware of that form at allI am contesting this and I am 100% we did not sign the form and the form was not discussed with us If it was to had been discussed I would of defentily had sent in the form on Monday when I reached out to Ron the sales agent explaining that I wanted to cancelI do have text and a call log that I had contacted several times to cancel as well calling your Conteriage department which inside the contract forms state that our conversations are recorded and would ask for a copy transcribed document calling Monday , Tuesday and Wednesday to cancel our programI believe this is a scam and believe that your agency did not do there job correctly to inform me how the cancellation process works I did however dispute my charges with my credit card department regarding that your agency ignored my request and did not inform me the correct way to cancel and also know that it was not discussedYour company also did not have a running number and feel this should be honored and corrected as I explained several times explaining I was not happy with the prices that the website that you provided was not matching what your presentation presented I checked into all your reviews and complaints from different people complaining how your business is not trustworthy and how you treat your customersI would like to also mention Isent in the cancellation form by certifying mail which no one has contact me either As for the deal that the manage Dee called me on was to tell me that I was stuck and unable to cancel and there nothing I can do and she also stated she has no call history of me trying to reach anyone from her department about cancelling which is not trueI then received a call from shey trying to make a deal and had Dee forward a new contract lowering the fees and she sent me someone else’s contract which is a breach of confidentiality I am seeking for an attorney and believe that your company does business unprofessionally as I have proof of this as well in my emailI am asking for a full refund thank you Sincerely, [redacted]

Aloha Ms***,We at Worldwide Travel Experts appreciate you reaching out regarding your issues and hope to help you as quickly and as beneficially as possibleWe have already sent you a direct e-mail to help you with this and hope we can satisfy your needs as a customer of Worldwide Travel Experts.As far as calling Worldwide Travel Experts a "scam", we firmly stand behind our program and trust that everyone in our company from the owners (no "husband and wife" involved) to our presenters are simply doing their best to convey the benefits and possibilities that your membership can provideAs far as helping you with the refund process, our administration department, our management team and our customer service department have all been trying to work with this issue as, though you were out of recision, they all worked together to make alternative offers since the contract was no longer in cancellation period and they were unable to override a signed contract.In addition, we definitely do not copy initials on our formsThat is an incredibly illegal action and, should you be interested, we are more than happy to forward your a copy of the cancellation form which does have your signature/initial.Finally, there have been serious storms all over Maui, HI (the location of our company headquarters) over the past month and service (telephone/internet) have been slow in re-establishing connections for many businesses and we do not deny the communication inconsistencies but request that you understand the circumstancesRegardless, our customer service manager has sent an e-amil to you directly this morning and, again, we hope to help you quickly and efficiently on this issue. Mahalo, Customer Service Team,Worldwide Travel Experts

I am willing to close this complaint with the company stating that they are willing to refund and cancel my accountI have decided to pull back and take full responsibility to accept that I may have been wrong after viewing the contract form that the initials are minePlease see last message from *** managerThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have full reports that I submitted to call to specifically call to find out how to cancel as well as speaking to concierge department demanding to speak to management as well as contacting the sales rep between the days to cancel I have submitted my call logs and text messages from the sales agent Ron M*** who knows very well how Worlds Travelers Experts of the policy of how the cancellation process works and what it is to just relate how to proceedI have called On Monday Nov 6,7, and on the 8th demanding for assistance in cancelling and know one from customer service in concierge assisted in telling me how the process works, nor did they fail to connect me to someone from cancellation department which someone in concierge department stated that they would email cancellation department and stated they would have it down on record by emailWorlds travelers experts has no number on there website indicating cancellation department. I had to wait till Friday for management to contact me back which sure the days is over the contract policy however I have all rights to be told from anyone from that agency the policy and procedures by phone and there contact time is not a professional timely manner when getting back to me even by the higher management teamManagement contacted me Friday Nov and stated I'm stuck with thisI have not lied and did everything in my power to cancel in timeI have submitted already in previous complaintAlso on *** reaching out to me I do have the last email from Her on Dec stating she was going to investigate more towards the employees and see how they handled all the complaints from me as well in me stating that I believe that there company is a scam because they know exactly what there doing and they use Weather conditions which is untrue. I have called around and asked in there same building where they hold the presentations that they have power up and running, however Worlds Travelers Experts uses power Outage and when you arrive to the presentation they have running projector and fans but no computers nor bathroom lights How can they perform a business if they have power outage an where are they really getting there power from if stating power outage and still be able to make a sale but no one can call you back in a timely matter which I haveI have emails from another consumer that Worlds Expert has Breached a contract and sent to me with someone else information and so I contacted her letting her know and I have emails from her showing me what *** said and mentioned I was a scam and it wasn't true, also speaking to this consumer she stated that she sat in this presentation and was also mention power outage in JulyThis company does not know how to treat people with their rights to cancel and is not really honest and don't know how to run a business. I'm not in agreement to *** of how she wanted states she has been trying to contact me this is untrue and have emails to prove thisThank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Aloha, We believe that much of this members’ concerns are unfortunately unfounded and do not encompass the entire situationUpon initially attempting to assist Ms*** in this situation when she was first wishing to cancel, I had spoken with her multiple times on the phone and sent e-mail correspondence where I did agree that her case deserved to be heard and that we would do what we could to reverse the contract pending on the honesty of her claims. Since this time, and as mentioned in her correspondence through the Revdex.com and via e-mail, we have regrettably found there to be some twisting of words and denial of facts on the complainee’s part. Firstly, when the contract is signed, the employee assisting these clients (per protocol) goes through each page of the contract with the client and they initial to show understandingOne of those pages is a thorough outline of our cancellation policy, the acceptable forms of cancellation, and the length of the rescission period of the contract (days). Ms*** mentions “texting” and attempting to callNeither of these is an accepted cancellation methodA letter via certified mail must be sent within the 3-day rescission period, which was not done. “this company does not have a number on there forms to a cancellation department , however it shows reservations only” There is no number because cancellation is via certified mail which was outlined and initialed on the contractShe also does mention attempting to cancel via the correct method. “I do also have the cancellation form and the certify mail that I had tried to attempt and a copy of the post office showing it was sent to the company” Yet does not include the fact that the certified mail was sent days past the end of the rescission periodIn addition, she states she was not formally notified that the letter was received but it seems inconsequential as we were already in correspondence attempting to assist her and did mention that “the received certified letter” was late. In summation, we do not wish any ill will upon another human being like this and truly wish things had not escalated this farThat being said, Ms*** has refused to admit honesty as far as being aware of the correct cancellation terms and has brought claims to the attention of Hawai’i’s Revdex.comAs one of many companies here in Hawai’I attempting to prove their honesty and trustworthiness in today’s market, we will not bow down to claims when we have physical evidence of her acknowledgement via contractual agreementWe have already been in contact with a forensic consulting firm here in Hawai’i “*** * ***” who have agreed to provide a handwriting analysis to prove the validity of the signatures on the contract. If Ms*** is willing to completely recant her complaints made about our company and admits honesty to having been fully aware of the contractual agreements, we would be glad to settle this unfortunate issue and assist her in cancelling. Mahalo, *** M.Customer Service Manager,Worldwide Travel Experts Posted via consent of President, Yasser S*Tell us why here

Hi there I recently sent a complaint regarding worlds traverlers expert . I would like to add to my complaint and add that this agency has violated privacy breached information and sent me someone else purchase file . I had spoken to manager shey and he explained that I was stuck and not able...

to cancel but he was willing to send me a lower amount and would write up another contract . I felt as if I had no option and he threaten me stating he can leave the full amount and that he was working with me and for me to basically take what he offering . I am seeking for attortney however would like to add this as they don’t know how to respect other paper information as well as being considerate of my attempts to cancel. Please update this information thank you .  Sent from [redacted] for [redacted]

The clients receive the $500 request for their full refund. I attached an image of the check prior to mailing it.  We [redacted] the  the clients thier refund check, and  they are happy now. Thank you[redacted]

Aloha,Our company is not a scam. This woman did initial understanding the terms of the contract and terms of cancellation. She has already lied about a few things via e-mail and did not "do everything in her power to try and cancel" within the recision period as she states. Her review is damaging to our company's profile and, as I have been trying very hard to help her settle her issues via e-mail (I can provide copies of the emails if that would be useful), there was so much conversation back and forth that I forgot to also submit a reply via the Revdex.com website.Now, I am hoping we can get this review/complaint removed as she has been caught in at least one of her lies and also is no longer responding to any of our attempts to contact her. We sincerely hope to help all of our clients to the best of our abilities and, should she get back to us again, we will gladly attempt to assist her. That being said, at this time we have done our utmost and I do apologize for not submitting a Revdex.com reply in time. I am hoping someone would be able to assist me in maintaining the honest and good standing that we as a travel provider truly consider ourselves to be at with our clients.Mahalo and looking forward to working towards a positive outcome.p.s. the account holder for Worldwide's Revdex.com account Yasser S[redacted] has been cc'd on this e-mail. If you require any authorizations/security clearances to move forward in working with me, please refer to him and he should be able to provide whatever you need.

Complaint: [redacted]
I am rejecting this response because: I disagree with how you tried handling my situation. During our interview and signing documents my husband and myself do not recall your agent Ron going over the cancellation form with us, although you explain that you have our original initials on that form is untrue . I believe you had copied our initials on that form and again we were not aware of that form at all. I am contesting this and I am 100% we did not sign the form and the form was not discussed with us . If it was to had been discussed I would of defentily had sent in the form on Monday when I reached out to Ron the sales agent explaining that I wanted to cancel. I do have text and a call log that I had contacted several times to cancel as well calling your Conteriage department which inside the contract forms state that our conversations are recorded and would ask for a copy transcribed document calling Monday , Tuesday and Wednesday to cancel our program. I believe this is a scam and believe that your agency did not do there job correctly to inform me how the cancellation process works . I did however dispute my charges with my credit card department regarding that your agency ignored my request and did not inform me the correct way to cancel and also know that it was not discussed. Your company also did not have a running number and feel this should be honored and corrected as I explained several times explaining I was not happy with the prices that the website that you provided was not matching what your presentation presented . I checked into all your reviews and complaints from different people complaining how your business is not trustworthy and how you treat your customers. I would like to also mention Isent in the cancellation form by certifying mail which no one has contact me either . As for the deal that the manage Dee called me on was to tell me that I was stuck and unable to cancel and there nothing I can do and she also stated she has no call history of me trying to reach anyone from her department about cancelling which is not true. I then received a call from shey trying to make a deal and had Dee forward a new contract lowering the fees and she sent me someone else’s contract which is a breach of confidentiality . I am seeking for an attorney and believe that your company does business unprofessionally as I have proof of this as well in my email. I am asking for a full refund thank you . 
Sincerely,
[redacted]

o   We deliver on everything that is presented at the presentation. This is a fully legitimate and honest company and, should you wish to provide evidence of what it is you think was offered and not provided, we would be glad to look at it and figure out what was misunderstood at the time...

that the contract was signed.o   Your statement that time and money were not saved is an opinion-based argument. Most if not all of our members save both time and money using their exclusive membership and find the program to be of great benefit.o   Although we cannot account for an individual’s behavior, all of our reservation staff and personal concierge teams are put through a very thorough training program so as to best serve all of our members. They are not merely someone on the street looking at the same screen as you.o   All staff maintain notes on customer calls and if they attempted to call back, they log that attempt in our system. It does show that there were unanswered calls on your account. o   Your reservation agent did not fail to collect additional payment. As part of the reservation process on that location, there is a step which reminds the person booking that this is based on double occupancy and additional rates may apply at the hotel. You do also mention that you were made aware of this.o   As customer service manager, I have been advised that our lead director personally took many phone calls from you and that this had been resolved months ago but that you are bringing it up again now because you have decided to change your mind on how it was handled even though you did already also physically accept a check reimbursement which our company provided as a show of good faith for wanting to take care of our members during these types of misunderstandings.o   You signed a contract, were perfectly aware of the 3 day recision period during which you could cancel and did not decide to.o   When you accepted the reimbursement check we offered in an effort to assist you, that was considered a resolution and this single matter was settled months ago. You accepted the money therefore accepted the terms of finalization of this matter.o   We do not believe we are due anything from our members further than what was agreed upon in the contract. World Discovered Pacific is an honest and very extensive, legitimate program which we all stand behind. It is unfortunate that your perception has come to such a negative state as far as our company is concerned but we stand behind this product thoroughly.o   We would be happy to provide the statistics from our non-biased third party statistical analysis teams of the real value our members save every year. This is a great program and we are working hard to provide the highest level of customer service to our members at all times. Please let us know how else we may be of assistance and we hope to settle this matter immediately. Mahalo, Customer Service Team,Worldwide Travel Experts,[redacted]

Complaint: [redacted]
I am rejecting this response because:We want a full reimbursement of our monies and out of our contract with this company.  Below are responses to their bullet points to us.  (These are not in the order of their response).      ** We NEVER accepted a reimbursement check to resolve our issue with this company.  We have NEVER changed our minds "and are bringing this up again."  We have worked on our dissatisfaction in one form or another since December of 2016.           **The only money we accepted was a gift certificate for $500.  We were offered $1000 to help recoup some of our losses, and we refused.       **Our goal is to get out of this contract with a full reimbursement.  Mr. I[redacted] consented to letting us out of the contract, but rather than a full refund, he wanted to deduct the amount of money the company says we saved by using them.  We again refused.  His offer was $1736.75.       **We did sign a contract and knew that we had 72 hours to rescind it.  Unfortunately, with this type of purchase, you don't know what you're getting until a much later time.  Although there were several red flags, we did not know how this company really operated until 7 months later when we were over 3000 miles from home and in another country.        **As a large business, you must account for EVERY employee's behavior.  That is how a successful business is run.
Sincerely,
[redacted]