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Worldwide Travel Inc.

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Worldwide Travel Inc. Reviews (8)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***
I am rejecting this response because any person with a very basic common sense could immediately infer from my detailed explanation of these events, and the two replies from WORLD WIDE that they are not willing to take responsibility for their actions and over-charges. I will not continue these proceedings as it is clear that it will not lead anywhere. I am going to take this matter elsewhere. WORLDWIDE has not heard the last of me. As stated earlier, I encourage prospective travelers to PLEASE BOOK GO ELESEWHERE UNLESS YOU WANT TO BE SWINDLEDRegards,*** ***

From: *** ***Date: Mon, Jan 12, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
Dear ***
Below is our response to the last email sent by the business.
It is not that we have rejected their responseBut the business has not addressed the concerns we raisedWe have raised issues with the business:
Wrong information was given to us regarding the cancellation fees for the airline tickets: MrM*** who, according to his company, has been in business for years should have proper and correct information as to how much cancelling an airline ticket would costThe amount given to us for $per ticket and we we eventually charged $per ticketOur second and more important issue is the way MrM*** spoke to us after we requested to him to give us the refund we were promisedHe used abusive language which was overheard by my colleaguesFor someone who makes his living in the customer service industry, it is completely unacceptable for them to use such words and tone with a customer who has brought him over $25,worth of business.
The business has not addressed these issuesRather than addressing it or apologizing for it, they tried to use an email that they asked us to write using very specific language against us.
This business already has numerous complaints against themWe are not the only customers that they misbehaved with or duped in the pastWe hope that strict action is taken against such a business.
Best Regards,
*** ***

From
Worldwide Travel Inc. – Complaint [redacted]                                                                                                                                                                                                                                                              Re
: [redacted]
 We
have carefully read the letter from **. [redacted] rejecting our response
to her complaint.
 It
will be futile for us to point out and respond to her every allegation, besides
we cannot bring ourselves 
to answer her in the same rude manner of her
language.
We
had clearly explained and responded to all the points she had raised in her
complaint and consequently 
we have nothing more to add except to say that she
is repeating and raising the same points as her first 
complaint but with a
vicious and rude tone of language.
There
is nothing new in her rejection except the quantity and quality of the vile and
abusive language she is using.  
Thank
you

Dear [redacted]
We have responded twice to **. [redacted], but he keeps rejecting our responses.
Regretfully there is nothing more we can add or say regarding this complaint.
Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
We should not run out to award Laxmi C[redacted] and WORLDWIDE TRAVELS the customer
satisfaction award of the year.  The tune
of his response is indicative of his arrogant, deceit, and blame the customer
on all things position.  The fact that he
replied to this email beyond the allowable time given by Revdex.com IS yet again another example of what he
thinks of customers.  His business deals
mostly with immigrants who are without power, that provides him the impetus to
abuse, and manipulate them for his own personal gain.
The average person who is not in the travel business have no
need to monitor the rules and regulations. 
I am not in the business, and do not follow those trends.  That’s why I thought I was dealing with
professionals when I contacted Worldwide Travels, I have no idea that I would
be dealing with charlatans, individuals WITHOUT
ANY MORALS.  
As I stated in my earlier complaint, I never had any
dealings whatsoever with Laxmi C[redacted].  I
dealt first with a brute-force by the name of Surrender Mahajarn, and later with
Vijay.
If credit card was allowed, why was it necessary for me to
visit the office in person to pick up the ticket?  The answer was because Surrender informed me
that WORLDWIDE TRAVELS no longer
accepts credit card.  If I must pay with
a credit card, there will be a fee, and I must present my driver’s license as
Identification.  That was why I made the
one hour drive with my husband to their office, where a copy of my driver’s
license was presented to Surrender, and he made a copy of it, along with my
credit card.
Yes, at that visit, I paid the first charge of
$2,425.00.  This ticket had a return date
of May 20th.  As indicated on
my first complaint, I asked Surrender, and was told at least three times (one
in person at their office, two via the phone conversations, because he
email  the same itinerary to me as well
as I picked it up in person).  My husband
was there in person with me when
Surrender informed me that he did it that way in order to get me the deal he
got me, “partial payment” he said, and even informed me that I may see two
different charges on my credit card.  Another
woman was in the office right by Surrender, although, she was on the
phone.  Who am I to challenge an “expert
travel agent”.  I thought he must know what he
was doing; he works in the business.  At
no time did he say by the way you need to purchase a round ticket, or else [redacted]
Airlines would not let your family members aboard the flight.  If he had said that, I definitely would have
made another arrangement.  He never
mentioned anything about traveling visas requiring round trip tickets.  I found this out after the kerfuffle, when
Vijay got in the picture.  I purchased
ticket for family members maybe once every five, or six years, I was never
informed on these rules and regulations.
During my dealings with Vijay, he informed me that I needed
to come up with another $2140.00 and this amount he said must be cash.  Again, Worldwide Travels do not accept credit
card.  This monies must be paid into Worldwide Travels [redacted] bank account
# ending in [redacted], or else, I will lose my original $2425.00 because it was a
non-refundable ticket.  I was not provided
any other options.  I challenge LAXMI C[redacted] to deny having such account
with [redacted] bank, and I will provide the actual receipt of this transaction.  Why would anyone in their right mind choke
out over $2,000.00 in cash when l could have paid with my [redacted]
card.
LAXMI C[redacted] in your narrow-minded, uninformed
overt-exaggeration, and self-proclaimed authority on travel, should know that I
am not a travel agent, and do not follow all of the nuances in travel.  To make statements like I was trying to
“circumvent the rules and regulations”, might beg to question, what was my
gain?  I am an American Citizen, like all
the others who is looking to get travel deals, IS not uncommon for a person to
contact a travel agency looking for deals.
This IS A regular
comment from a MAN like Laxmi C[redacted] WHO IS used to abusing innocent customers.    I can’t fathom his MENTALity, other than to say that he is a man who is WILLING his powers of ABUSE and CONTROL, ON innocent IMMIGRANTS, AND POWERLESS CUSTOMERS who
may be threatened if they challenge his authority. 
Laxmi C[redacted] passing all the blame on me is a clear
indication of the type of business man he is, and shows what he thinks of his
customers.  He is a man who is only
interested in Money, and not customer services, or fair trade.  I paid over $5,700.00 for two tickets that
would have caused me approximately $4,000.00. 
WORLDWIDE TRAVELS SWINDLED ME,
and they are unapologetic.  The fact that
he went beyond the allowable time needed to respond to this complaint shows his
lack of compassion for customers such as myself who were mistreated.  I strongly urged travelers to take heed, and
take your business elsewhere.  WORLDWIDE TRAVELS, have many offices
around the Country, but is pretty much the same crooks running the show..baiting
and switching.  I intend to let as many
people as possible know of my misfortunes at the [redacted] of Laxmi C[redacted], and WORLDWIDE TRAVELS, including [redacted] Airlines, and African Customers,
stay clear away from anything WORLDWIDE
TRAVELS.
Regards,
[redacted]

In this case airline penalty applies of $ 450.00 .  This can be confirmed with [redacted] airline.  [redacted] was advised of this penalty and please see correspondance received from [redacted].   Matter fact in this case our agent did Waived off our service fee...

.
Regarding behavior , Rather [redacted] was very very rude toward the agency.   **. [redacted] kept calling late in the evening and disturbing agent.a
----- Forwarded Message -----From: [redacted] <[redacted]>To: [redacted] <[redacted]> Cc: WorldWide Travel Sent: Thursday, November 13, 2014 9:54 AMSubject: Re: Re : Refund of [redacted] Airline tickets
Please cancel my tickets on [redacted] airways and give me the refund. I acknowledge there will be a penalty of $450 on each ticket.  Please try your best to minimize the penalty as we had to change it due to some family emergency.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because the vendor is tampering with the facts and not giving
the correct information. Here are the facts:
1. On 07/28/2014 I booked two tickets from the agent, Mr. M[redacted],
each for $1065 travelling to India in December 2014.
2. On 11/12/2014 I called the agent, Mr. M[redacted] and informed him
that my father is ill and that I want to change my itinerary and extend my
trip. He offered me another deal. My wife was  simultaneously
looking at ticket prices online and I informed the agent that I am getting a
cheaper deal online than the one he is offering me.  The agent told me to
go ahead and book online in that case and upon inquiring he clearly
told me on the phone that the penalty will be  $250 per ticket
to cancel them. I asked the agent 3 times to confirm that that this is the
penalty for cancelling the tickets.  All three times he assured me
that the penalty is $250 per ticket. Based on this information, I asked the
agent to cancel my tickets issued on 07/28/2014. The agent told me that he
will do so the next day even though I requested him to cancel the ticket right
away so I can book the tickets online. Mr. M[redacted] time and again assured me that
the penalty is $250 per ticket and that he will take care of it the next day. I
trusted him since I had been doing business with him for almost 4 years. 
3. As this point I booked my new tickets  online. The next
morning 11/13/2014, the agent called me  saying that  he got confused
 yesterday and the airlines is now charging $450 per ticket for cancelling
it rather than $250. I tried to reason with the agent on why incorrect
information was given to me. Instead of acknowledging his mistake he started
using very abusive and unprofessional language on the phone. I was at work at
the time he called me and he was so loud that my colleagues could hear him. I
had to hang up on him because of the dirty language he was using. Mr. M[redacted]
called me after a while again and went ahead and threatened me that if I
wanted the rest of the remaining money back ($615 per ticket), I had to write
him an email with very specific language so that he can forward that to
airlines. Hence I wrote him the following email in which I did not mention
anything about the penalty money. 
From: [redacted]
[redacted] <[redacted]>Date: November 13, 2014 at 12:50:06 PM ESTTo: WorldWide Travel <[email protected]>Subject: Re: Re : Refund of [redacted] Airline tickets
Please cancel my tickets on [redacted] airways and give me the refund.
Thanks
[redacted]
After receiving this email , Mr. M[redacted] called me back and once
again threatened me that I can only get $615 and if I ever wanted to see my
money I have to write another email with the specific words that acknowledge
the penalty amount. I was worried that I will end up losing even more money.
Before I could say anything, he hung up on me again. At this point I had no
choice but to write the email used by World Wide Travels in their response.
They are using the email they forced me to write against me. They are so
clueless that they do not even know the name of the airline involved. It as not
[redacted] airlines but rather [redacted] airlines. 
I called up [redacted] airlines as well but they refused to help me
since an agent had booked the ticket. They informed that can only discuss the
ticket with the agent and my agent in turn refused to help me. I booked my
ticket online because of Mr. M[redacted]'s false assurances. I had worked with him
before and thought that he could be trusted. I was wrong. 
After this incident I spoke to the owner of World Wide
Travels.  He admitted numerous times that their agent made the
mistake in giving me incorrect information and using abusive language. He also
told me that he will ask the agent to call me and personally apologize but I
never heard from them and was left with no choice but to reach out to RevDex.com. 
Regards,
[redacted]

Revdex.com
RE:
Complaint from [redacted]
class="MsoNormal">The
complaint from [redacted] is full of contradictions where she is contradicting
herself.
[redacted] asked for tickets from LOS to ATL to BWI on May 05 and from BWI
to JFK to LHR 
on 20 May, and that is exactly how the tickets were issued.
[redacted] came to our office on 15 March 2014, paid for the tickets with her
[redacted] credit card. 
(How can [redacted] claim that Mr. M[redacted] told
her [redacted] airlines does not accept credit cards when both 
[redacted] tickets were
issued against her [redacted] credit card).
She
states that she collected the printed copies of the itinerary on 15 March 2014, Didn’t she notice the itinerary 
Lagos – Atlanta – Baltimore – New York –
London. ? 
Why did she accept the itinerary as it was ?
Why
didn’t she reject the itinerary if it was not exactly as she wanted ?. 
We
issue the tickets only after the client has seen, read and approved the
itinerary.
As
her family were granted visitors visas to the United States, she should have
bought round trip tickets back 
to Lagos and not to London. Later on the tickets
were reissued and she paid exactly what she would have paid at the onset.
[redacted] knew very well that visitors’ visas holders to the United States MUST
hold return tickets back to their country 
of origin. She tried to circumvent
this by buying return tickets to London, which is much cheaper than buying a
return ticket 
back to Nigeria, and hoped to get away with it.
Now
she is blaming Worldwide Travel Inc. and [redacted] airlines when the only person to
blame is herself for trying to be clever 
and circumvent the rules and
regulations.
Thank
you 
Laxmi C[redacted]
Ceo / Coo

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