Worldwide Travel

From Worldwide Travel Inc– Complaint [redacted] Re : [redacted] We have carefully read the letter from ** [redacted] rejecting our response to her complaint It will be futile for us to point out and respond to her every allegation, besides we cannot bring ourselves to answer her in the same rude manner of her language We had clearly explained and responded to all the points she had raised in her complaint and consequently we have nothing more to add except to say that she is repeating and raising the same points as her first complaint but with a vicious and rude tone of language There is nothing new in her rejection except the quantity and quality of the vile and abusive language she is using Thank you

Dear [redacted] We have responded twice to ** [redacted] ***, but he keeps rejecting our responsesRegretfully there is nothing more we can add or say regarding this complaintThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the vendor is tampering with the facts and not giving the correct informationHere are the facts: On 07/28/I booked two tickets from the agent, MrM***, each for $travelling to India in December On 11/12/I called the agent, MrM [redacted] and informed him that my father is ill and that I want to change my itinerary and extend my tripHe offered me another dealMy wife was simultaneously looking at ticket prices online and I informed the agent that I am getting a cheaper deal online than the one he is offering me The agent told me to go ahead and book online in that case and upon inquiring he clearly told me on the phone that the penalty will be $per ticket to cancel themI asked the agent times to confirm that that this is the penalty for cancelling the tickets All three times he assured me that the penalty is $per ticketBased on this information, I asked the agent to cancel my tickets issued on 07/28/The agent told me that he will do so the next day even though I requested him to cancel the ticket right away so I can book the tickets onlineMrM [redacted] time and again assured me that the penalty is $per ticket and that he will take care of it the next dayI trusted him since I had been doing business with him for almost years As this point I booked my new tickets onlineThe next morning 11/13/2014, the agent called me saying that he got confused yesterday and the airlines is now charging $per ticket for cancelling it rather than $I tried to reason with the agent on why incorrect information was given to meInstead of acknowledging his mistake he started using very abusive and unprofessional language on the phoneI was at work at the time he called me and he was so loud that my colleagues could hear himI had to hang up on him because of the dirty language he was usingMrM [redacted] called me after a while again and went ahead and threatened me that if I wanted the rest of the remaining money back ($per ticket), I had to write him an email with very specific language so that he can forward that to airlinesHence I wrote him the following email in which I did not mention anything about the penalty money From: [redacted] < [redacted] >Date: November 13, at 12:50:PM ESTTo: WorldWide Travel Subject: Re: Re : Refund of [redacted] Airline tickets Please cancel my tickets on [redacted] airways and give me the refund Thanks [redacted] After receiving this email , MrM [redacted] called me back and once again threatened me that I can only get $and if I ever wanted to see my money I have to write another email with the specific words that acknowledge the penalty amountI was worried that I will end up losing even more money Before I could say anything, he hung up on me againAt this point I had no choice but to write the email used by World Wide Travels in their response They are using the email they forced me to write against meThey are so clueless that they do not even know the name of the airline involvedIt as not [redacted] airlines but rather [redacted] airlines I called up [redacted] airlines as well but they refused to help me since an agent had booked the ticketThey informed that can only discuss the ticket with the agent and my agent in turn refused to help meI booked my ticket online because of MrM***'s assurancesI had worked with him before and thought that he could be trustedI was wrong After this incident I spoke to the owner of World Wide Travels He admitted numerous times that their agent made the mistake in giving me incorrect information and using abusive languageHe also told me that he will ask the agent to call me and personally apologize but I never heard from them and was left with no choice but to reach out to RevDex.com Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We should not run out to award Laxmi C [redacted] and WORLDWIDE TRAVELS the customer satisfaction award of the year The tune of his response is indicative of his arrogant, deceit, and blame the customer on all things position The fact that he replied to this email beyond the allowable time given by Revdex.com IS yet again another example of what he thinks of customers His business deals mostly with immigrants who are without power, that provides him the impetus to abuse, and manipulate them for his own personal gain The average person who is not in the travel business have no need to monitor the rules and regulations I am not in the business, and do not follow those trends That’s why I thought I was dealing with professionals when I contacted Worldwide Travels, I have no idea that I would be dealing with charlatans, individuals WITHOUT ANY MORALS As I stated in my earlier complaint, I never had any dealings whatsoever with Laxmi C*** I dealt first with a brute-force by the name of Surrender Mahajarn, and later with Vijay If credit card was allowed, why was it necessary for me to visit the office in person to pick up the ticket? The answer was because Surrender informed me that WORLDWIDE TRAVELS no longer accepts credit card If I must pay with a credit card, there will be a fee, and I must present my driver’s license as Identification That was why I made the one hour drive with my husband to their office, where a copy of my driver’s license was presented to Surrender, and he made a copy of it, along with my credit card Yes, at that visit, I paid the first charge of $2, This ticket had a return date of May 20th As indicated on my first complaint, I asked Surrender, and was told at least three times (one in person at their office, two via the phone conversations, because he email the same itinerary to me as well as I picked it up in person) My husband was there in person with me when Surrender informed me that he did it that way in order to get me the deal he got me, “partial payment” he said, and even informed me that I may see two different charges on my credit card Another woman was in the office right by Surrender, although, she was on the phone Who am I to challenge an “expert travel agent” I thought he must know what he was doing; he works in the business At no time did he say by the way you need to purchase a round ticket, or else [redacted] Airlines would not let your family members aboard the flight If he had said that, I definitely would have made another arrangement He never mentioned anything about traveling visas requiring round trip tickets I found this out after the kerfuffle, when Vijay got in the picture I purchased ticket for family members maybe once every five, or six years, I was never informed on these rules and regulations During my dealings with Vijay, he informed me that I needed to come up with another $and this amount he said must be cash Again, Worldwide Travels do not accept credit card This monies must be paid into Worldwide Travels [redacted] bank account # ending in ***, or else, I will lose my original $because it was a non-refundable ticket I was not provided any other options I challenge LAXMI C [redacted] to deny having such account with [redacted] bank, and I will provide the actual receipt of this transaction Why would anyone in their right mind choke out over $2,in cash when l could have paid with my [redacted] card LAXMI C [redacted] in your narrow-minded, uninformed overt-exaggeration, and self-proclaimed authority on travel, should know that I am not a travel agent, and do not follow all of the nuances in travel To make statements like I was trying to “circumvent the rules and regulations”, might beg to question, what was my gain? I am an American Citizen, like all the others who is looking to get travel deals, IS not uncommon for a person to contact a travel agency looking for deals This IS A regular comment from a MAN like Laxmi C [redacted] WHO IS used to abusing innocent customers I can’t fathom his MENTALity, other than to say that he is a man who is WILLING his powers of ABUSE and CONTROL, ON innocent IMMIGRANTS, AND POWERLESS CUSTOMERS who may be threatened if they challenge his authority Laxmi C [redacted] passing all the blame on me is a clear indication of the type of business man he is, and shows what he thinks of his customers He is a man who is only interested in Money, and not customer services, or fair trade I paid over $5,for two tickets that would have caused me approximately $4, WORLDWIDE TRAVELS SWINDLED ME, and they are unapologetic The fact that he went beyond the allowable time needed to respond to this complaint shows his lack of compassion for customers such as myself who were mistreated I strongly urged travelers to take heed, and take your business elsewhere WORLDWIDE TRAVELS, have many offices around the Country, but is pretty much the same crooks running the show..baiting and switching I intend to let as many people as possible know of my misfortunes at the [redacted] of Laxmi C***, and WORLDWIDE TRAVELS, including [redacted] Airlines, and African Customers, stay clear away from anything WORLDWIDE TRAVELS Regards, [redacted]