*** and *** *** hired Worried Bird to install their Christmas lightsThe company that did their lights the previous year (the company we purchased) did not do the pattern of lights they wantedWe did a pattern change ($50) for free. We got confirmation the job was completed from the
customer as seen attached.The customer was invoicedThe customer paid online through their emailed invoice. After the initial installation some of their lights stopped workingWe returned free of charge (usually $50) and fixed the problem. Sections of the customer's lights went out againThey asked us to come back and fix it without paying a service charge ($50)They were willing to pay $25. Our light installation service includes a warranty for BRAND NEW lights in their first seasonThe *** family had lights that were 2+ seasons oldThis DID NOT QUALIFY them for our warrantyThey were not OUR lightsThey were theirsWe were under no obligation to continue to return throughout the season to repair and replace them for free. About Our Business: We are an honest and reputable company being taken advantage of by this disgruntled customer.https://www.worriedbird.com/We've been in business yearsWe delivered with integrity but this customer felt we should return to his home throughout the season to fix his lights whenever they stopped workingThere was no warranty and his was unwilling to pay a service chargeWe had already compromised twice by giving a free pattern change and a free fix visit. He's lied to the Revdex.com as seen attached. We never stopped communicating. We put his lights upHe DID NOT BUY THE LIGHTS FROM USHe paid for installation only and for any replacements neededThey stopped workingWe returned free of charge to fix themThey were fixedWe have a signature from the customerThey stopped working againWe refused to come without a service feeThey weren't our lightsThey were hisThere was no warranty expressed or impliedNot one of our other customers has made this assumption. Don't mean to be redundant just trying to be understood
*** and *** *** hired Worried Bird to install their Christmas lightsThe company that did their lights the previous year (the company we purchased) did not do the pattern of lights they wantedWe did a pattern change ($50) for free. We got confirmation the job was completed from the
customer as seen attached.The customer was invoicedThe customer paid online through their emailed invoice. After the initial installation some of their lights stopped workingWe returned free of charge (usually $50) and fixed the problem. Sections of the customer's lights went out againThey asked us to come back and fix it without paying a service charge ($50)They were willing to pay $25. Our light installation service includes a warranty for BRAND NEW lights in their first seasonThe *** family had lights that were 2+ seasons oldThis DID NOT QUALIFY them for our warrantyThey were not OUR lightsThey were theirsWe were under no obligation to continue to return throughout the season to repair and replace them for free. About Our Business: We are an honest and reputable company being taken advantage of by this disgruntled customer.https://www.worriedbird.com/We've been in business yearsWe delivered with integrity but this customer felt we should return to his home throughout the season to fix his lights whenever they stopped workingThere was no warranty and his was unwilling to pay a service chargeWe had already compromised twice by giving a free pattern change and a free fix visit. He's lied to the Revdex.com as seen attached. We never stopped communicating. We put his lights upHe DID NOT BUY THE LIGHTS FROM USHe paid for installation only and for any replacements neededThey stopped workingWe returned free of charge to fix themThey were fixedWe have a signature from the customerThey stopped working againWe refused to come without a service feeThey weren't our lightsThey were hisThere was no warranty expressed or impliedNot one of our other customers has made this assumption. Don't mean to be redundant just trying to be understood