Worry Free Roofing

I have reviewed the circumstances of the above referenced complaint I find the claimant’s statement to be misleading and without merit Our representative was very professional and certainly not rude as alleged We contacted the complainant/debtor regarding a past due balance The complainant wanted us to provide her with proof of a payment she made when the burden of proof was on her After our initial contact, we were able to ascertain from our client that they had received a recent payment Since then our client received two more payments Although the debtor did not pay the full amount owed, our client has asked us to close our file as Paid in Full Please let me know if I can be of anymore assistance

I have been in contact with the complainant. I forwarded the necessary backup to them to support our claim. I believe there was some confusion on their part as to whom the actual creditor is. It appears the complainant may have confused our client with a different creditor.
They were under the assumption that they had previously paid the claim that we were pursuing in behalf of our client. We are awaiting their response to the backup that was sent to them. It is possible that they may withdraw their complaint entirely. I will keep you posted as to the outcome.Jim M*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Statements made were not valid by the company. I would also like to know who responded to the claim and if it was [redacted] herself as we have never been able to reach any number but hers. I have written documentation showing that I sent and PROVED my payments to the company. This proof was sent TWICE to the same email she was emailing me from.  At no time did we request that the company/[redacted] confirm this information for me. I proved the proof myself and she refused to acknowledge it.  I also spoke with the local company and she called [redacted] and told her to cease all collections and threats. The contact at the office stated to me that she had no idea why [redacted]/this company were coming after me and that it was unfounded. I would like to know what agency in the area governs collection agencies as I will be putting in a formal complaint and all of my documented proof showing her unethical approach and bullying. 
Regards,
[redacted]

I have reviewed the circumstances of the above referenced
complaint.  I find the claimant’s
statement to be misleading and without merit. 
Our representative was very professional and certainly not rude as
alleged.  We contacted the
complainant/debtor regarding a past due...

balance.  The complainant wanted us to provide her with
proof of a payment she made when the burden of proof was on her. 
After our initial contact, we were able to ascertain from
our client that they had received a recent payment.  Since then our client received two more
payments.  Although the debtor did not
pay the full amount owed, our client has asked us to close our file as Paid in
Full.
Please let me know if I can be of anymore assistance.