Worryfree Gadgets LLC

Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Hi, Regrading this complaint we want to provide you information that customer has not purchased this item from usWe covers repairs of this item under warrantyIf customer need replacement or refund for this order he/she need to contact seller of this item, and they will provide resolution as per their return policy If customer need to send the product back to get it repaired under warranty we are ready to repair it.Customer just need to send the unit back providing prepaid self address return label For replacement or refund customer must contact seller For warranty use our return address is Returns Department [redacted] Town & Country Dr Ste [redacted] CA XXXXX Customer need to provide following information with return package Name: Website of Purchase: Date Of purchase: Contact Information: Return address: Return reason:give details Resolution: Repair Self address return label: Let us know if customer need any return details Thanks [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company where the unit was purchased does not handle replacements of defective merchandiseThey expect the manufacturer to honor the warrantyWorryFree already has the defective unit in their possession and is not granting the replacement pending $for shipping feesI already spent $to ship a unit that never worked back to themI should not have had to pay anything for a product that never worked to be replacedThank you Final Business Response / [redacted] (4000, 9, 2016/02/03) */ Hi, For any warranty issue customer is responsible for any return expenses but in this case we will make an exception and will send item back to customer Please provide us return shipping address as we don't have any details regarding customer's order, date of purchase or address Thanks [redacted] Final Consumer Response / [redacted] (2000, 11, 2016/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) The USPS tracking number of the defective unit returned was XXXX XXXX XXXX XXXX XXXX XX [redacted] Southwind Circle [redacted] IL XXXXX

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ Hello Team, This order was for No More Rack.com and order was placed on 29th Nov Customer had days to return the item for full refund for any reasonIf product was not working from beginning Customer should have return within return period time frameRefund time is already over for this order as per No More Rack policyAlso we don't have any role play to play in refund We are the provider of Zeepad and also we do take care of warranties and technical support Product is still under warranty and we will fix any issue with the tablet but as per our policy return shipping and handing is customer responsibilityIf need to send the item for warranty service we will take care Please let us know how customer want to proceed Also we would like to mention customer has bought electronic product, like all other electronic it need little repair and updates Thanks Support Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Whether the product (Zee-pad) was still under warranty or not is not the issueThat's an excuse not to be responsible for a product that is defective right from the beginningYes, my actions were well after the day warrantyAs it was explained there were reasonsThe product did not change in its defectiveness due to me requesting answers or an eventual exchange after the daysThen upon return of the product it still was not functionalI sensed my perseverance was also an issue as I attempted to pursue a fair and just settlement Final Consumer Response / [redacted] (4200, 15, 2015/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Donesaid my piece, explained enough Final Business Response / [redacted] (4000, 13, 2015/08/07) */ Hello Revdex.com Team, We really want to know what exactly customer is requesting for in our last conversation we clearly mentioned that we can fix any issue with this electronic product which customer has purchased in November 2014, but if customer need refund customer need to contact the seller or website from where she purchased the item from.We don't have any access to customer's order.If product was defective customer should have return the same day or within days of receiving itWe can offer what is in our hand right now Please let us know how to proceed.If customer want to contact us number is XXX-XXX-XXXX Thanks

Initial Business Response /* (1000, 5, 2016/02/02) */
Hi,
Regrading this complaint we want to provide you information that customer has not purchased this item from us. We covers repairs of this item under warranty. If customer need replacement or refund for this order he/she need to contact...

seller of this item, and they will provide resolution as per their return policy.
If customer need to send the product back to get it repaired under warranty we are ready to repair it.Customer just need to send the unit back providing prepaid self address return label.
For replacement or refund customer must contact seller.
For warranty use our return address is
Returns Department
[redacted] Town & Country Dr Ste [redacted]
[redacted] CA XXXXX
Customer need to provide following information with return package
Name:....................
Website of Purchase:...............
Date Of purchase:.................
Contact Information:....................
Return address:.....................
Return reason:give details..................
Resolution: Repair
Self address return label:.............
Let us know if customer need any return details.
Thanks
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company where the unit was purchased does not handle replacements of defective merchandise. They expect the manufacturer to honor the warranty. WorryFree already has the defective unit in their possession and is not granting the replacement pending $15 for shipping fees. I already spent $5.75 to ship a unit that never worked back to them. I should not have had to pay anything for a product that never worked to be replaced. Thank you.
Final Business Response /* (4000, 9, 2016/02/03) */
Hi,
For any warranty issue customer is responsible for any return expenses but in this case we will make an exception and will send item back to customer.
Please provide us return shipping address as we don't have any details regarding customer's order, date of purchase or address.
Thanks
**
Final Consumer Response /* (2000, 11, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The USPS tracking number of the defective unit returned was XXXX XXXX XXXX XXXX XXXX XX.
[redacted]
[redacted] Southwind Circle
[redacted] IL XXXXX

Initial Business Response /* (1000, 5, 2015/07/27) */
Hello Team,
This order was for No More Rack.com and order was placed on 29th Nov 2014. Customer had 45 days to return the item for full refund for any reason. If product was not working from beginning Customer should have return within return...

period time frame. Refund time is already over for this order as per No More Rack policy. Also we don't have any role play to play in refund.
We are the provider of Zeepad and also we do take care of warranties and technical support.
Product is still under warranty and we will fix any issue with the tablet but as per our policy return shipping and handing is customer responsibility. If need to send the item for warranty service we will take care.
Please let us know how customer want to proceed.
Also we would like to mention customer has bought electronic product, like all other electronic it need little repair and updates.
Thanks
Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whether the product (Zee-pad) was still under warranty or not is not the issue. That's an excuse not to be responsible for a product that is defective right from the beginning. Yes, my actions were well after the 45 day warranty. As it was explained there were reasons. The product did not change in its defectiveness due to me requesting answers or an eventual exchange after the 45 days. Then upon return of the product it still was not functional. I sensed my perseverance was also an issue as I attempted to pursue a fair and just settlement.
Final Consumer Response /* (4200, 15, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Done. said my piece, explained enough.
Final Business Response /* (4000, 13, 2015/08/07) */
Hello Revdex.com Team,
We really want to know what exactly customer is requesting for in our last conversation we clearly mentioned that we can fix any issue with this electronic product which customer has purchased in November 2014, but if customer need refund customer need to contact the seller or website from where she purchased the item from.We don't have any access to customer's order.If product was defective customer should have return the same day or within 45 days of receiving it. We can offer what is in our hand right now.
Please let us know how to proceed.If customer want to contact us number is XXX-XXX-XXXX.
Thanks