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Worth Clark Inc

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Reviews Worth Clark Inc

Worth Clark Inc Reviews (21)

Initial Business Response /* (1000, 5, 2016/01/18) */
Another great example of Worth Clark Realty working in its clients' best interestsThis complaint was not filed by a client of our's, but rather our client's tenant, who's not happy because their security deposit was charged for items they
failed to addressI do find it unfortunate statements are made, simply because the tenants weren't given what they wantedNeither our company, nor our client (the property owner), earned any income as a result of making a claim against the tenant's security depositIt was used to simply bring our client's property back to the condition it was at the time the tenants moved inThe tenants were not charged for smoke detectors needed as a result of the city occupancy inspectionThey were charged for only those they damaged - and, which they acknowledged damagingWhile a smoke detector may be purchased as cheaply as $20, their security deposit was charged for a detector equal to the one damaged, plus the service call/labor expense necessary to replace themWe also have upwards of 120+ photos documenting both the moand move-out condition of the property, to prove the tenants had not left it as clean as it was provided to them at move-inWorth Clark Realty followed all processes and procedures fairly and accurately, and in accordance with state statutes, regarding the security deposit claim process

The tenant is correct that we just took over management of the property, but the tenant is not being entirely accurate with this complaint - nor is the tenant a client of Worth Clark Realty. The tenant indicated they called twice. However, we’ve checked our call logs and have no such
records, and nor are there any voicemails received from the tenants. The tenant did send an email, which we responded within hours of receiving, and promptly reached a point of resolution between them and the owner. In regards to the security deposit deductions, they were made upon the approval of the property owner (our client). Once we received emailed dispute from the tenant, we presented the dispute to the property owner, who agreed to reduce the deduction to just $150. The difference has been credited back to the tenants from the property owner. This is another case of Worth Clark Realty acting in the best interests, and upon the approval of our client, the property owner. The tenants are not our clients in these situations, and really should be allowed to file actual complaints, since they’re not actual subscribers of our property management service (the property owner is)

Initial Business Response /* (1000, 5, 2015/11/13) */
This is an unfortunate circumstance, and also a great example of how committed we are to taking care of our clients
Our clients are the owners of the property *** has signed a lease for, but has so far failed to meet the terms of that
leaseHe recklessly abandon the property, while the landlord was in the process of making repairs requested by *** at move-inRather than requesting a lease break, *** just moved out, and is not paying rent as he agreed to doAll repairs he requested were completed within a week of his modateOur clients, the property owners, have poured a lot of time, money and sweat equity into this propertyIt was their family home before they hired us to find tenants (*** and his wife)
It's unfortunate how he's handling this situation, by just abandoning the property, failing to pay rent and utilities, putting our clients in a very difficult situation financially, and making and misleading statements about Worth Clark RealtyIt's also unfortunate that someone that never hired us, and is in fact hurting the very people that did hire us, can make such unfounded statements about our company online (as if he were a client)
When *** abandon the property, he provided no notice other than a letter from an attorney (who also agreed that *** was not following the terms of the written lease)In an effort to help our clients, I responded to ***'s attorney very professionally, and cc'd ***We offered to help negotiate a lease break between he and our clients, but he never respondedHe's now upset because this will go to court, since he breached contractWe will make every effort to assist our clients with receiving all rent and damages owed by ***

Complaint: ***
I am rejecting this response because:
I am aware of why I did not receive my security deposit backThat was not the issueI owed last months rent which was $and my security deposit was $so we would be evenMy issue is that I have been trying to get another apartment and Worth Clark is telling these rental companies that I damaged the unit and I did notI have photos to show how the place looked when I moved in as well as when I moved out and it was in the same condition
Sincerely,
*** ***

We understand the tenant’s frustrations, however, it's necessary that the tenant understand the approval of getting non-emergency repairs is in the control of our client The property owner is our client, and must approve repairs before we can simply dispatch a vendor and essentially spend the
owner’s money If the tenant owned the property, I’m sure she would want the same ability to make decisions on her property In regard to the roof, this is the first we’ve heard of second leak, and someone has since been dispatched to correct it The possibility of mold presence, and the other damage mentioned will be investigated A vendor was dispatched a year ago, and did repair it at that time - if the attempted repair failed, then we ask the tenant to call our office immediately There’s no record that she did contact us between that last repair, and instead filed a complaint It would have been done simple with a phone call/email into our office A vendor was also dispatched about the door not shutting and locking - it does shut and lock, and therefore the property owner is not authorizing money to be spent on replacing the door/lock We have responded to all of the tenants requests immediately upon being notified, and we will continue to provide outstanding customer services to our client, the property owner, and our client’s tenant

Complaint: ***
I am rejecting this response because:
I have reported the new leaks...muliple times since the roof was worked onThe door DID NOT shut or lockIf the client didn't approve the money for the door being replaced then how did someone just come out and replace the doorThe door does shut now that it has been replaced but as you can see the gaps still present allowing air outOther stuff inThese maintenance orders just got closed not workedI have been living with a messed up door and raining inside my house for almost a yearI want to leave this house without penaltyI did email the office a pic of rain coming in and I have a videoI don't accept this response at all.
Sincerely,
*** ***

Please keep in mind that our client is the owner of the property who Mr*** is renting from The rental agreement he's referring to is between him and the property owner We’ve thoroughly explained to Mr*** that we do not own the property he’s living in, and do not fully control
the time it can take for minor repairs - like this one - to be completed We have to receive the property owner’s (our client’s) full approval for non-emergency repairs Only if the issue is causing an immediate threat to the property or tenant’s well-being, do we have the full authority to immediately dispatch a vendor without the property owner’s approval In this case, Mr***’s dire situation was one where out of the toilets had a deteriorated tank seal While we understand the inconvenience of the this issue, it did not cause a threat, and there were more toilets Mr*** had available to use The manner in which he has treated our staff, and the filing of this complaint, seems a bit excessive, especially considering the explanations he has received over the phone and in the Tenant Handbook he was provided with at the beginning of the lease Mr***’s times and dates are accurate, however, he was provided with an explanation when he reported the issue that it could take three business days before we able to dispatch a vendor On Friday, Mr*** was called at the phone number he has on account, and which he put as is contact info on his original application and lease The vendor that was dispatched that Friday, unfortunately, caused further delays because of emergency issues they had with another client (scheduling issues) While we have no control over the vendors’ scheduling, we do have expectations of our vendors to be met; and in this situation the vendor did not meet them We then dispatched a different vendor, who has reached out to Mr*** to fix the toilet seal Our staff has remained very professional in this situation, and during the term of Mr***’s tenancy, while be subjected to condescending and unprofessional communications We are happy we were able to help him out

Our staff and the vendor, who's been hired to make all of the repairs that have been requested by the tenant, have had an incredibly difficult time getting in touch with her. We have all the call and email attempts made by the vendor on record. And when our agent finally reached her to
ask that she call the vendor back to schedule the repairs, she hung on him. The property owner, our staff, and the vendor would be more than happy to make the repairs. However, this tenant will need to cooperate with scheduling

The tenant failed to pay the last month's rent.  So her security deposit was applied to the unpaid balance she had on account at the time the lease terminated - it had nothing to do with the condition of the property.  We can confirm the property owners placed the tenant in this property...

in a condition that was not up to Worth Clark Realty standards.  Once we began property management services, the condition of the property was greatly improved.  Had the tenant paid her last month's rent, she likely would have receive a portion, if not all, of her security deposit back.

As much as we'd love to help, much of this is out of our control.  The delays are due to the availability of the appliance vendor, and the tenant's availability.  Furthermore, the property owner, not Worth Clark Realty, has the authority to say if/when a refrigerator is approved to be...

purchased, etc.  Worth Clark Realty's service is to put our client's (the property owner) best interests and requests at the forefront.  This should not be a complaint against Worth Clark Realty.  Nonetheless, we will comply with Revdex.com's request for a response, and here are the timeline of events:  Friday 7-14: Tenant emailed about the issue. The tenant was advised to reach out to the after hours line to create a work order. July 14th: Received message from our 24/7 line that [redacted] refrigerator wasn't working. Based on emergency criteria, this is a non-emergency (we will dispatch during normal business hours).  We notified the owner and received approval with the specific vendor.  Reached out to the specified/approved vendor immediately on 7/14 to see if they will go out on weekends. Vendor responded with "I typically do work on Saturdays, but I'm booked today.  I can get to them next week, but it would be Thursday or Friday." We advised the vendor to go ahead and schedule directly with the tenant, he said he could do Friday afternoon.  Monday 7/24: Received notification Monday morning from tenant about needing someone to get the fridge repaired. Vendor advised he wasn't able to get out to the property on Friday, and he had to reschedule with the tenant for Thursday 7/27. We asked  if he could do it any sooner and he said if something cancelled. About an hour later, we received a call from the vendor saying he called the tenants to setup a time to come look at the refrigerator on Tuesday morning, but the tenants told the vendor that the refrigerator was gone and that someone had come to pick it up. We called the tenants to confirm, speaking with both the husband and wife, who confirmed they picked it up but could not tell me who picked it up. We verified through all internal notes and call logs that no one from Worth Clark authorized the refrigerator to be picked up. Tuesday 7/25: We spoke with the owner who did not send anyone to pick up the refrigerator. We called the tenant to ask who picked up the fridge and he said he didn't know, his babysitter was there at the time and she said she signed a tablet/smart phone when it was picked up but did not receive a receipt. She did not get the name of the company that came to pick it up. Spoke with the owner again, advised him of where we were on the situation, he said he would talk it over with his wife to see what he wants to do.  Wednesday 7/26: received call and email from owner that he is working on ordering new refrigerator.  The property owners are now wanting to charge the tenants for the refrigerator that was not working, since their babysitter signed/authorized the removal of it, since it probably could have just been repaired.  In the meantime, a new refrigerator is on its way.  The property owners reserve the right to pursue the tenant for any damages caused by an unauthorized removal of a refrigerator.

See attached photos

I received a termination letter from Worth Clark Realty via email, so I am not sure if the owner is aware of what this company is sending me. I have the email to prove this. Like I have said in the past, I have text messages to show that the repair person has cancelled on me. The repair person was supposed to come this past weekend at 11am, but he never showed up again. I texted him trying to see where he was at, and I never got any responses. I have paid everything I have owed to this property company up to this point. I won't pay anymore until my issues are fixed. If it gets to the point where I have to get lawyers involved, I will do whats needed.

See attached photos.

This is not an accurate statement of the events.  This tenant has been incredibly difficult to get ahold of, and has made very little effort in responding to the calls/emails from our office and the vendor dispatched to perform work.  It has been unnecessarily dragged out due to the...

tenant’s lack of response, and inability to let the vendor in to perform work. Just two tickets were opened by the tenant: the original problem, and then another when the current issue arose.  Attached are our office notes for both of those work orders, documenting the multiple contact attempts we made, without receiving calls/emails in return.  The vendor we dispatched has run into the same challenge.  In fact, the tenant failed to show up and let the vendor in to repair the toilet, which may result in an extra trip charge.  We have call logs (and lack of tenants calls in those logs) to back up our efforts to reach her, in addition to our notes on these work orders.  If she would have showed up to meet the vendor, it would be resolved by now. And, if she would have called/emailed our office back in a timely manner, we could have walked her through turning the water valve right next to the toilet to prevent it from running.  She hasn’t signed anything from the vendor dispatched to correct this situation (which wasn’t able to enter the property without her being there), but she did sign something with another vendor on an entirely unrelated basement issue.  We’d love to help this tenant, and the correct the issue at hand (toilet), but she does need to call/email us back, and be available to meet the vendor at the property.

Worth Clark Realty performed a full background, criminal and credit check on the tenants.  This situation is exactly why we provide tenant warranties and eviction protection; and they apply to this situation.  While Worth Clark Realty is no longer managing this property, we are cooperating...

with the company who now is managing the property, to ensure they and the owner have all information necessary to enforce all provisions of the lease.  Furthermore, the new management company is honoring the tenant warranty and eviction protection the client signed up to receive.

Complaint: [redacted]
I am rejecting this response because:
-I have an email from Worth Clark Realty ([redacted]) terminating my lease (for the end of [redacted]) which I refused to sign--I needed to speak to someone.-I have two different groups that I'm speaking with:  Worth Clark tells me one thing; and then the owners whom I have not been able to speak with. I am only able to speak to the handyman, [redacted].  (I have text messages from him.)-No maintenance has been done since [redacted], yet my rent has been paid--recently all the electric went out in the garage and my car was stuck in there.
Sincerely,
[redacted]

The property owner, our client, would not authorize the repair without obtaining multiple bids for the repair, which takes a couple days to obtain.  In our clients’ best interest, and upon her request, the vendor went with the most economical repair attempt first.  These things caused the...

delay the tenant is referring to.  I think if the tenant were in the owner’s shoes, they would have taken the same reasonable approach to repairing the A/C.  Regardless, it has been repaired, as confirmed by the tenant, and the property owner authorized a rent credit of $300 for the tenant’s troubles.

Effective 3/27/2018, Worth Clark Realty is no longer managing this property and tenant.  She is well aware of this change.  If she'd like any repairs made on the property, she'll need to contact the new management company.

This tenant is upset because her entire security deposit was not refunded to her.  However, the tenant did not leave the property as in the same condition as when she moved into it, and failed to follow certain stipulations set forth in the lease she signed - this is why the claim was made...

against her deposit.  Worth Clark Realty does not gain anything from making claims against a tenant’s security deposit on our client's behalf (the property owner).  We have a fiduciary duty to the property owner to ensure the tenant leaves the property in the same condition as when the tenant moved in, adheres to all stipulations in the lease, and is held responsible for damages caused – and, that’s what we did in this situation, as we do for all of our clients.  We followed all rules and regulations surrounding the security deposit claim process to recover the damages caused by the tenant.  Despite her claims, she was indeed provided with all invoices and an itemized list of all claims made against the security deposit within 30 days of lease termination, and we have documentation and photos to support it.

Complaint: [redacted]
I am rejecting this response because:
I have never hung up on anyone when trying to talk to people from this company about my issue. They did not have a difficult time trying to get a hold of me, they have the phone number to my work and cell phone. Its not a maintenance team, there was only one man who fixes issues and he and I correspond via text message. He has been the one to cancel on me, and I have text messages to prove it. I was told by [redacted] from the company that they would rather terminate my lease then resolve my issues.
Sincerely,
[redacted]

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Address: 136 S Main St Spc 2, Saint Charles, Missouri, United States, 63301-2890

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