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Worthington Barber Shop

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Worthington Barber Shop Reviews (4)

I would like to take this opportunity to clarify where I stand on the above complaint Immediately upon receipt of the complaint, I mailed a check to Mr*** at the address that he provided in his complaint for the full amount that he had paid ($27.00) I received an email a couple of days later directly from Mr*** stating that he does not receive mail at the address that he had provided He also stated that the check would “hopefully be kicked back from the Post Office,” and suggested that I pay him via PayPal or Western Union I do not own a PayPal account due to the fact that I do not feel comfortable with the concept, and I do not intend to incur additional cost by sending funds (a second time) via Western Union I have been waiting to receive the original check back, however to date I have not received the return mail. In the meantime, I have received yet another email from Mr*** to my personal email address that is very unprofessional, and is clearly an attempt to attack the character of both myself and of one of the barbers that works in my shop.I had reservations regarding this complaint from the beginning but chose to provide a refund in the name of satisfying the customer Based on everything that has transpired, I do not intend to proceed with providing a refund to the customer and respectfully ask that he refrain from contacting myself or others that work in my shop

I do not receive mail at this address and will need to pick this up or utilize ***
Thank You

I am rejecting this response as it is not a refund as they indicated they would provideI've also offered multiple times to pick it up from the shop and also told Kay I would pick it up at the Revdex.com
Thank You
Brent

As the owner of Worthington Barber Shop, the reputation of this shop is incredibly important to me.  On the rare occasion that a customer is not fully satisfied with the service received, it is our policy to not charge the customer for the service.  We are a family establishment that does...

not advertise publicly.  Our business grows from word of mouth from our happy customers.I agree that this customer has been a long-time customer and that barber Susan has cut his hair each visit, at his request. In response to the above complaint, I would like to state first that this customer made no effort whatsoever to contact me, the owner, to make me aware of any problem.  The letter received from Revdex.com is the first contact I have had about this.  Upon receipt of your letter, I spoke with Susan to ask her if she was aware of the customer’s dissatisfaction.  Susan showed me a brief conversation that was had via text message on her personal cell phone from the customer on 12/22/15 – five days after said service was provided.  I have attached a copy of the text messages for your review.  The customer states in his complaint that all he was in search of was an apology.  Susan’s first words to him were “I apologize.”  Susan reminded the customer that he had asked her not to cut the top of his hair and explained that based on that, she faded the sides in.  His response to her made her feel very uncomfortable, as he became very defensive and argumentative.  Because of this, Susan chose to block his number from her personal cell phone, and no other contact was received from him – including the request for a refund that he mentioned in his complaint.Had the customer contacted the shop via our business phone with his complaint, I guarantee that this problem would have been resolved to his satisfaction and my high standards of customer service.  That being said, I am sending a check in the amount of $27 to the customer at the address stated on the complaint.

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Address: 24 W New England Ave, Worthington, Ohio, United States, 43085-3592

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