WOW Air

Booked a flight less than hours agoCalled to cancel but they refusedThey still owe me money for another cancellation from months ago Booked the flight less than hours agoCalled to cancel but they refusedThey still owe me money for another cancellation from months ago that I still have not receivedThey have no customer servicethey are rude and cancer for passengersShould have never been allowed in americaI am so astonished by how they are still able to be in America

We were not allowed to fly due to passport [redacted] However, the company had no problem taking our money for baggage that did not fly, and refuses to return that fee Plus, the shear humiliation of being allowed to board the plane and then asked to leave My seven year old was in tears, my year old had her boyfriend on the same flight and was just shocked and dismayed We lost over $because we were able to rebook on a different airline days later, but for a hefty increase in fares WOW airlines refuses to let us speak with someone who can help us, their customer services says their clearing department has authority over refunds, but there is not phone number, only email contacts And every time I send an email, it takes at least days for them to reject my request I'm still waiting for a response from an email sent over a week ago Horrible customer service, and complete crooks by not refunding the money they took from us

Waiting for refund Wrong Airport I booked an international flight and I realized I booked it to a wrong airport and had to cancel itI called WOW air right away (still within hours of booking the flight) and asked them to cancel it and give me refund of the my moneyThe customer service rep said they will issue it within few daysAfter days I noticed no refund was put back into my accountI called them again and they said they never received any query regarding a cancelling and if I want to cancel now I'm only going to get my tax money backI tried to call the airline several times after that and be on hold for more than one hourI spoke with several customer service agents who informed me the same thingNow Im stuck with a flight ticket that I have no use forI want my full refund back

Im sure you will receive many of these This airline booked me then when I drove to Los Angeles went through security, cleared customs, the stewardess would not let me board due to a bent passport Passport [redacted] valid, scannable and customs had no issue They then proceeded to ignore meWould not give me a refund, would not rebook me, would not give me a customer service number I even brought a customs official with me and he also was ignored In addition as I was trying to get someone to communicate a little yr old girl going to see her father on deployment on her first airline and international trip Kid was in tears, gate was open, and they wouldn't even speak with her This company is a fraud and is making their money by overbooking flights then denying people service to make capacity the cost was

Terrible customer serviceTold me I could not board flight tonightWould not reschedule or refund flight Terrible customer serviceTold me I could not board flight tonight from BWI airport in Washington, DC to Iceland (en route to Amsterdam) for a 2-week visit because my US passport will expire in months in October They said these countries require a passport to be valid for months but could not hand me a copy of the policyNo refundThree different customer service reps of theirs (all, in India) said I should visit my "local embassy" and it was "impossible" to change my flight because I did not call hours earlierWow air sent numerous emails and texts asking me to upgrade my seat and reminding me of the 12:am flight time, why couldn't they send one message about this stupid 3-month rule or reschedule or refund my ticket? Very disappointing

Delayed flight caused missed connection resulting in lost hotel , taxi service and overall terrible experience . I have contacted this business over twenty times over course of a year with no resolution. I originally filled out a claim on the day that this occurred and have gone back and forth via email with you over course of a year. You have lost my claim so I am here resubmitting once again . Our flight was delayed to Paris resulting in us having to stay in old military barracks sharing a bathroom with a stranger in Iceland . I did not arrive In Paris on our attended date which resulted in a lost hotel stay and lost pre paid taxi service. I am requesting refund and additional payment for the frustration and the ruining of my trip. Due to delay in regard to itinerary MYJ5MA from LAX to CDG, significant delay caused missed connection in KEF Iceland. Was scheduled to arrive on 6/12 which resulted in changed arrival in CDG 6/13 at 1130. hotel stay for paris that was booked for 6/12 ev

Was charged an extra $for my carry on bag although I had already paid and used a standard bag that is a carry on for every flight I've ever been on
The problem is that my bag fit into the carry on luggage area but the front desk woman claimed it did not "fit the right way", which is absolutely ludicrous and falseI argued with the woman about the ridiculousness of her request, was then charged $for the bag even though the carry on price was $more than the checked bag onlineGiven I measured my bag before arriving to the airport, I am insanely furious with the service I received as it fit the dimensions on the website to a TRegardless of whether Revdex.com successfully gets me a refund, I will never let anyone I know even consider flying with this garbage airlineComplete theft and disrespect to my faceI wactched numerous people go into yhe flight with bags the same size as mine and none had to payI will be sure to do everything I can to ensure that this airline goes out of b

claim that captured data and then didn't deliver
It was my first time booking with WOW airI got on a call today at 10:AM and spoke to a customer service representative named *** encouraged me to sign up for the MyWow program and extended me a promo code which would give me a discount, but in exchange I would have to share some of my informationI put in that promo code and we hung upHowever, then when it was time to insert payment, it wouldn't go throughNo matter how many times I tried, the website kept saying your ticket cannot be processed
I called back immediately and spoke to someone named ***, who told me he was in a call center in India and who couldn't help meWhen I asked to be transferred to a manager, he was hesitant to transfer meI told him, I was just hoping to get transferred for help, not to get him in trouble, but he was still hesitant to transfer meFinally, I said - "I am asking to speak to a manager, I need to be transferred." He the

Terrible customer serviceTold me I could not board flight tonightWould not reschedule or refund flight
Terrible customer serviceTold me I could not board flight tonight from BWI airport in Washington, DC to Iceland (en route to Amsterdam) for a 2-week visit because my US passport will expire in months in October They said these countries require a passport to be valid for months but could not hand me a copy of the policyNo refundThree different customer service reps of theirs (all, in India) said I should visit my "local embassy" and it was "impossible" to change my flight because I did not call hours earlierWow air sent numerous emails and texts asking me to upgrade my seat and reminding me of the 12:am flight time, why couldn't they send one message about this stupid 3-month rule or reschedule or refund my ticket? Very disappointing

Wow Air would not reschedule a flight and we were forced to purchase an additional one-way ticket
My husband was scheduled to fly from Baltimore to Paris (via Iceland) on Friday 7/27/ We checked him in online early that morning for a p.mflightWe input the US passport *** and expiration date, as requested by WOW Air, and were issue boarding passesAt the airport, my husband (*** ***) was told he could not fly because his passport *** in October (less than months after the return portion of his trip back home)They would not let him reschedule for a flight on Monday 7/30, which would allow him to renew his passport ** Monday morning We were forced to buy an additional one-way ticket for Monday 7/in the amount of $ Wow Air failed us because: 1) they allowed the passport *** to be input into their system unflagged, so we were not made aware of the problem, and 2) They would not let us reschedule for the Monday, even when we offered to

Delayed flight caused missed connection resulting in lost hotel , taxi service and overall terrible experience
I have contacted this business over twenty times over course of a year with no resolutionI originally filled out a claim on the day that this occurred and have gone back and forth via email with you over course of a yearYou have lost my claim so I am here resubmitting once again Our flight was delayed to Paris resulting in us having to stay in old military barracks sharing a bathroom with a stranger in Iceland I did not arrive In Paris on our attended date which resulted in a lost hotel stay and lost pre paid taxi serviceI am requesting refund and additional payment for the frustration and the ruining of my tripDue to delay in regard to itinerary MYJ5MA from LAX to CDG, significant delay caused missed connection in KEF IcelandWas scheduled to arrive on 6/which resulted in changed arrival in CDG 6/at hotel stay for paris that was booked for 6/ev

Im sure you will receive many of these This airline booked me then when I drove to Los Angeles went through security, cleared customs, the stewardess would not let me board due to a bent passport Passport ** valid, scannable and customs had no issue They then proceeded to ignore meWould not give me a refund, would not rebook me, would not give me a customer service number I even brought a customs official with me and he also was ignored
In addition as I was trying to get someone to communicate a little yr old girl going to see her father on deployment on her first airline and international trip Kid was in tears, gate was open, and they wouldn't even speak with her This company is a fraud and is making their money by overbooking flights then denying people service to make capacity
the cost was

Booked a flight less than hours agoCalled to cancel but they refusedThey still owe me money for another cancellation from months ago
Booked the flight less than hours agoCalled to cancel but they refusedThey still owe me money for another cancellation from months ago that I still have not receivedThey have no customer servicethey are rude and cancer for passengersShould have never been allowed in americaI am so astonished by how they are still able to be in America

Waiting for refund
Wrong Airport
I booked an international flight and I realized I booked it to a wrong airport and had to cancel itI called WOW air right away (still within hours of booking the flight) and asked them to cancel it and give me refund of the my moneyThe customer service rep said they will issue it within few daysAfter days I noticed no refund was put back into my accountI called them again and they said they never received any query regarding a cancelling and if I want to cancel now I'm only going to get my tax money backI tried to call the airline several times after that and be on hold for more than one hourI spoke with several customer service agents who informed me the same thingNow Im stuck with a flight ticket that I have no use forI want my full refund back

We were not allowed to fly due to passport *** However, the company had no problem taking our money for baggage that did not fly, and refuses to return that fee Plus, the shear humiliation of being allowed to board the plane and then asked to leave My seven year old was in tears, my year old had her boyfriend on the same flight and was just shocked and dismayed We lost over $because we were able to rebook on a different airline days later, but for a hefty increase in fares WOW airlines refuses to let us speak with someone who can help us, their customer services says their clearing department has authority over refunds, but there is not phone number, only email contacts And every time I send an email, it takes at least days for them to reject my request I'm still waiting for a response from an email sent over a week ago
Horrible customer service, and complete crooks by not refunding the money they took from us

My non-refundable flight was canceled by someone who claimed to be me, using a fake email address that was not attached to the reservation
On May 20th someone called WOW air and gave my name and confirmation number for my flight conf #***Wow canceled the reservation, and confirmed the cancellation by sending an email to an email address the caller gave, that was not attached to the original reservationWow said they were not at fault and would not refund or issue a new flightThey shouldn't have confirmed using an email address not given at the time of bookingWOW requested that I wait for hours for them to provide me the audio of the phone call, and has since refused to provide that audioA criminal report has been filed with the local authorities because it is known who canceled the flight, and we need the audio to press charges against that individualI have been on hold with WOW airlines for a total of hours trying to resolve this issue, and asked for the contact

Wow Airline stole my money
I attempted to purchase tickets online on Wowair.us and was unsuccessfulI used my debit card and it declined it, twiceI was unable to buy my ticketsThe next morning, I wake up to alerts from my bank that my balance is Turns out, wowair has taken the funds out of my bank, TWICE, leaving me with dollarsThis was days agoWhen I call, they say they don't have the fundsMy bank says the funds are in 'pending' status so they can't do anything about it until wow air releases the money I'm left with no airline tickets and no moneyI'm incurring fines and not able to pay for anythingThis has been such a horrible experienceI'm having severe anxiety and my hands are tiedI don't know what else to do
I spoke with someone again this morning who asked for a picture of my bank statement where it shows the funds coming out and that he would try to resolve it in a few hoursthat was at 8am and it's now 3pmWhen I sent a follow up email, he r

WowAir refused to allow me on my flight without a valid reason
Type:
Task
Status:VERIFICATION INFORMATION NEEDED (View workflow)
Priority:
Medium
Resolution:
Unresolved
Component/s:
None
Labels:
None Labels
Full Name:
*** ***
Company Name:
Wow
Refund Amount:
Customer email:
***@att.net
First Name:
***
Surname:
***
Description
Wowair bumped me from a flight at the last minute, leaving me stranded in Keflavik airport with no choice but to book another (expensive, last minute) flight homeI was at the gate on time, with a valid ticket but they simply refused to let me on the planeThey did not allow me to speak to a manager, they did not refund my ticketSo freaking unhappy
Do not fly with WOWThey are a fraud company
Flying where? What is 639.99?
Refused boarding because I accidentally knocked over a beer at the gate counterWhen asked why I was not being allowed on flight they claimed I was intoxicated when I asked for a