As soon as we received this complaint we contacted the homeowner and discussed their issue. It appeared to be a warranty problem so we contacted the manufacturer, met with manufacturer rep and homeowner and determined that there is a part of the pool sweep that needs to be replaced. That
part is being shipped to us and we will install it as soon as it is received.This should resolve the issue and allow the complaint to be closed. We will notify you when the part has been replaced.Thank you!SWAN POOLSStockton Office
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Swan pool ( sales person [redacted] ) said that someone will come out ( Plaster company Dominguez pool plastering corp. ) on 6/17/2017 in the morning to do the acid wash. My only two concerns that I have is who will pay for the refill of the pool? And once the pool is refill with water who will rebalance the chemicals? The only reason why I would like to know this because it costs $95 to rebalance the chemicals in my pool by my pool company the next day, and it also cost $100 to refill the water which is what my bill was last time. Those are the two concerns I have at this time but otherwise I am in the process of getting the pool empty. I hope that someone will show up and do the work I been promised because otherwise I will have a empty pool come Saturday when it is 100 degrees outside. I would just like to have a better understanding what it means when "We will empty the pool and acid wash it and then refill it"? Thank you [redacted]
This contract was dated 10/12/16 and was plastered on 12/30/16. The interior finish the customer chose was Quartzscapes, a finish that involves a 2 day process. On the first day the finish is actually installed and on the second day a technician returns and does a chemical bath on...
the pool interior to complete the process. The pool is then filled with water.When the pool was filled the customer expressed concerns about the plaster finish and contacted our office. Our representative went to the job and advised that the customer should wait 3 months for the curing process to be complete, at which time the customer called again to say it had not improved and were again advised to wait an additional 3 months and that we would put the job on our service/repair board, which we did. Apparently there have been some calls during that time which were not returned for which we accept responsibility and apologize.We have attached documents that clearly indicate that Swan Pools is not responsible for plaster but in an attempt to satisfy the customer we want to go ahead and drain the pool and do another chemical bath on the plaster. We will drain the pool, do the chemical bath and re-fill the pool. Hopefully this process will enhance the plaster finish and will satisfy the customer.
As soon as we received this complaint we contacted the homeowner and discussed their issue. It appeared to be a warranty problem so we contacted the manufacturer, met with manufacturer rep and homeowner and determined that there is a part of the pool sweep that needs to be replaced. That
part is being shipped to us and we will install it as soon as it is received.This should resolve the issue and allow the complaint to be closed. We will notify you when the part has been replaced.Thank you!SWAN POOLSStockton Office
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Swan pool ( sales person [redacted] ) said that someone will come out ( Plaster company Dominguez pool plastering corp. ) on 6/17/2017 in the morning to do the acid wash. My only two concerns that I have is who will pay for the refill of the pool? And once the pool is refill with water who will rebalance the chemicals? The only reason why I would like to know this because it costs $95 to rebalance the chemicals in my pool by my pool company the next day, and it also cost $100 to refill the water which is what my bill was last time. Those are the two concerns I have at this time but otherwise I am in the process of getting the pool empty. I hope that someone will show up and do the work I been promised because otherwise I will have a empty pool come Saturday when it is 100 degrees outside. I would just like to have a better understanding what it means when "We will empty the pool and acid wash it and then refill it"? Thank you [redacted]
This contract was dated 10/12/16 and was plastered on 12/30/16. The interior finish the customer chose was Quartzscapes, a finish that involves a 2 day process. On the first day the finish is actually installed and on the second day a technician returns and does a chemical bath on...
the pool interior to complete the process. The pool is then filled with water.When the pool was filled the customer expressed concerns about the plaster finish and contacted our office. Our representative went to the job and advised that the customer should wait 3 months for the curing process to be complete, at which time the customer called again to say it had not improved and were again advised to wait an additional 3 months and that we would put the job on our service/repair board, which we did. Apparently there have been some calls during that time which were not returned for which we accept responsibility and apologize.We have attached documents that clearly indicate that Swan Pools is not responsible for plaster but in an attempt to satisfy the customer we want to go ahead and drain the pool and do another chemical bath on the plaster. We will drain the pool, do the chemical bath and re-fill the pool. Hopefully this process will enhance the plaster finish and will satisfy the customer.