This contract was dated 10/12/and was plastered on 12/30/ The interior finish the customer chose was Quartzscapes, a finish that involves a day process On the first day the finish is actually installed and on the second day a technician returns and does a chemical bath on the pool interior to complete the process The pool is then filled with water.When the pool was filled the customer expressed concerns about the plaster finish and contacted our office Our representative went to the job and advised that the customer should wait months for the curing process to be complete, at which time the customer called again to say it had not improved and were again advised to wait an additional months and that we would put the job on our service/repair board, which we did Apparently there have been some calls during that time which were not returned for which we accept responsibility and apologize.We have attached documents that clearly indicate that Swan Pools is not responsible for plaster but in an attempt to satisfy the customer we want to go ahead and drain the pool and do another chemical bath on the plaster We will drain the pool, do the chemical bath and re-fill the pool Hopefully this process will enhance the plaster finish and will satisfy the customer
This contract was dated 10/12/and was plastered on 12/30/ The interior finish the customer chose was Quartzscapes, a finish that involves a day process On the first day the finish is actually installed and on the second day a technician returns and does a chemical bath on the pool interior to complete the process The pool is then filled with water.When the pool was filled the customer expressed concerns about the plaster finish and contacted our office Our representative went to the job and advised that the customer should wait months for the curing process to be complete, at which time the customer called again to say it had not improved and were again advised to wait an additional months and that we would put the job on our service/repair board, which we did Apparently there have been some calls during that time which were not returned for which we accept responsibility and apologize.We have attached documents that clearly indicate that Swan Pools is not responsible for plaster but in an attempt to satisfy the customer we want to go ahead and drain the pool and do another chemical bath on the plaster We will drain the pool, do the chemical bath and re-fill the pool Hopefully this process will enhance the plaster finish and will satisfy the customer