Wrabyn Reviews (%countItem)
Wrabyn Rating
Address: 12 Annapolis St, Annapolis, Maryland, United States, 21401
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Address: 12 Annapolis St, Annapolis, Maryland, United States, 21401
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I was charged $148 for an order from this boutique that I did not order nor did I receive. I contacted this boutique and at first they said they would trace the package. Then, I'd ask for updates and they ignored ALL of my many emails (at least 15 emails). I was very patient and kind. The order was charged on my credit card in November 2019 and it's now March 2020 and they still are ignoring me. My most recent email sent (today 3-12-20) just let them know that I was contacting Revdex.com. I gave them plenty of time to refund me. I was actually in the hospital when this order was even placed on my credit card and told the boutique that I would supply them that documentation but still no response. I also sent them photos of packages that were delivered to my house that aren't even for me that I didn't order from other companies AND packages delivered to me that weren't even my address. I just want my $148 refund because I didn't place the order or get the package to even return.
Billing Adjustment $148 refund
Contact Name and Title: Wendy ***
Contact Phone: ***
Contact Email: ***@wrabyn.com
The client above placed and paid for the order on November 25th. The package arrived at the client's shipping and billing address on November 29th. The client provided this same shipping address after filing the complaint. In short, if the package was lost - the claim should be filed with***. If the client never ordered the shipment, the claim should be with shopify.
The client reached out to us from her email address (the same used in the order and provided after filing the claim). We promptly investigated the shipping via***, and learned that the package was delivered to the client's shipping / billing address. Client was not satisfied. We advised her that we would investigate through***, and asked her to do the same. *** investigated the claim and found in our favor. At this point, we ceased to communicate with the client because our channels of engagement were exhausted.
In sum, I shipped goods to the client. The delivery was confirmed by***. The client's email, shipping and billing addresses are in line with the order information. I fulfilled my responsibilities to the client as best as possible.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not place the order or receive it. For me, this is not a missing package. It's a mistake on their end because they claim I ordered from them and I did not.
Document Attached***
To whom:
I stopped engaging with the case file because I was contacted by the client on March 26th: Client told me that she was withdrawing the case. The email in support of this is attached below.
If the case is still open, I would like the opportunity to submit the rebuttal and further documentation in support of my case.
Thank you kindly,
Wendy
(The consumer indicated he/she ACCEPTED the response from the business.)
Since it's a small business, I told them I'd drop this dispute and wish them well during this pandemic. I know good things will come if I let this go. I would love my $147 back but now I would rather their business not suffer as I'm sure they took a hit due to covid19.