Wrap Giants, LLC

The guest checked in the hotel on June 23rd and she was not satisfied with the cleanliness of the bathroom which she informed at the front desk and immediate action was taken by sending the housekeeper to clean the bathroomShe was even given the option to change the room but she decided to stay in that roomNext day June 24th 2015, the couple and their small kid were in the pool area and the father r was smoking in the pool area with their kid with them, the pool area has the clear visible sign of "No smoking"And that time CPO was checking the pool and he requested him not to smoke in the pool which they didn't like and wife came to front desk to complain about it, and said she would like to check out and get the refundFront desk agent also agreed to give her refund if she checkout immediatelyBut she never came to check out early and in fact checked out on June 27th Infact she checked in hotel again from June 29th to July 4th and July 5th to July 10th As I am filing the response the guest is actually staying in house in room ***So the management will not provide any refunds as their intention to get the refunds that's all

The guest checked in the hotel on June 23rd 2015 and she was not satisfied with the cleanliness of the bathroom which she informed at the front desk and immediate action was taken by sending the housekeeper to clean the bathroom. She was even given the option to change the room but she decided to stay in that room. Next day June 24th 2015, the couple and their small kid were in the pool area and the father r was smoking in the pool area with their kid with them, the pool area has the clear visible sign of "No smoking". And that time CPO was checking the pool and he requested him not to smoke in the pool which they didn't like and wife came to front desk to complain about it, and said she would like to check out and get the refund. Front desk agent also agreed to give her refund if she checkout immediately. But she never came to check out early and in fact checked out on June 27th 2015. Infact she checked in hotel again from June 29th to July 4th 2015 and July 5th 2015 to July 10th 2015. As I am filing the response the guest is actually staying in house in room [redacted]. So the management will not provide any refunds as their intention to get the refunds that's all.

The guest checked in the hotel on June 23rd 2015 and she was not satisfied with the cleanliness of the bathroom which she informed at the front desk and immediate action was taken by sending the housekeeper to clean the bathroom. She was even given the option to change the room but she decided to...

stay in that room. Next day June 24th 2015, the couple and their small kid were in the pool area and the father r was smoking in the pool area with their kid with them, the pool area has the clear visible sign of "No smoking". And that time CPO was checking the pool and he requested him not to smoke in the pool which they didn't like and wife came to front desk to complain about it, and said she would like to check out and get the refund. Front desk agent also agreed to give her refund if she checkout immediately. But she never came to check out early and in fact checked out on June 27th 2015. Infact she checked in hotel again from June 29th to July 4th 2015 and July 5th 2015 to July 10th 2015. As I am filing the response the guest is actually staying in house in room [redacted]. So the management will not provide any refunds as their intention to get the refunds that's all.