Good Afternoon,As it states in section of Cannons contract that Mr [redacted] signed .."If during the term of this agreement customer moves from the premises, customer's, responsibilities under this contract may be relieved by signing a new month agreement with the company covering the new premisesThe company agrees to provide it's basic package at the new premises."We do believe that Mr [redacted] was told that we would work with him should he move and that is exactly what Cannon has tried to doWhen offered the option to transfer his services Mr [redacted] declinedThe other option should he chose not to continue service at his new premises is to break the contract, which requires him to pay for the remaining timeBoth of these options are written clearly in black and whiteWe do not believe that Cannon used any ploy to get Mr [redacted] business and we certainly did not renege on our contractual obligations.It is also worth noting that Mr [redacted] did state to an employee that if he was not let out of his contract that he would try to tarnish our reputation by posting this baseless accusation not only on Revdex.com but other sites as wellIt is obvious he is following through with that threat as he posted this review on Yelp today• Worst company everDO NOT USE THEM, stay with the larger companies even if they charge moreThis small mom and pops operation will tell you whatever to get you to sign up and then will not honor the agreementI'm really disappointed!We believe Mr [redacted] is attempting to use bullying tactics to be released from his financial obligations.Dallis C.CannonOffice 281-338-4800Fax 281-316-1458Mobile [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The system failed more than once when it was set off with NO calls from the monitoring serviceThat alone is breech of contract !They did NOT offer the latest upgrades as competitors had and what upgrades they did have were very high as they knew you were a captive customerYes we had a year contract that they refused to let us out of because we wanted better, SAFER equipment which they couldn't provide and equally as important their equipment didn't work when it should haveSo I have no more action other than should not use us as a reference or I will be forced to continue to tell the truthSecondly I would NEVER recommend their service Regards,
Mr [redacted] , The system we installed for you has been working and was in working order at the time of the message aboveIf you had a power failure, and the phone line you had was connected to a digital modem, the company who provides your phones/internet servic should have a battery back up to keep your phone services runningThe alarm cannot communicate without the phone lineOnce the power comes back on, the phones should restore or you would need to check with your phone providerThat is not Cannons responsibilityAs far as upgrades, we offer a number of options including: Cellular communication (no phone line neededThis was also available at the time your original install took place.) Camera systems – a quote per your request was provided to you by Cannon as early as October of 2014) Automation of home devices(Door locks, thermostat control and lights) The contract is a standard month, and your agreement runs thru 8/I am not sure what you are referencing when you say you had to break your contract and were “forced”to go with another company? Other than the fact that you broke your contract and were sold another system by a company who possibly advised you to simply break your existing agreement? That is certainly your choice, but you are still responsible for the remainder of the agreementI even show where we provided quotes for a camera system, and received no follow up from the customer, except for an appointment that was set in February of this year (2016) and then cancelled by the customer with no date provided to reset the appointmentI have attached a copy of that agreement for your reviewSection 1, listed as “MONITORING TERM” provides information on the term of the agreement, and the dated signature on the bottom shows the acceptance of the terms Thank you Paul S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint There seems to be a misunderstanding...YES, I was charged for services, equipment, and replacements for the initial faulty equipmentThe invoice has already been paid due to me not wanting this item on my credit reportI do not need another service call to my home, but the charges I was invoiced for shouldn't be that highThe additional threats of calling the police in attempt to have me and my wife charged with theft didn't improve the situationI just wanted to get some clarity as to what I was being charged for before I made the payment. I have been a monthly paying customer for the last three years and all I asked for was some decent customer and technical service without hidden costs and threats
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11504134, and have determined that this proposed action would not resolve my complaint
[Cannon did not agree to our agreed upon terms which by State law is a "Breach in Contract"I clearly asked for a transfer and not a new accountThe dollars paid for the limited equipment that was installedThe equipment is outdatedAn reputable alarm company typically credits the equipment when signing a month contractThe fact that I paid for the equipment twice over serves as proof that I asked for my account to be transferred and not renewedI would not have signed the paperwork if I knew that was the caseIn fact, the tech insisted that the paper work was just formalities since Cannon didn't have any other form to sign during installationHowever, Cannon management team wishes to hold this contract even though they do not service my homeCannon is not even a licensed provider by the *** ** *** ***There license has been expired since May. ]
Regards,
We have already responded to the situationThe customer signed a new agreement since the previous agreement had not ended, and the new agreement that was signed is a new month agreement. Thank You
In response.....see the notes following each numerical point.1. The system failed more than once when it was set off with NO calls from the monitoring service. That alone is breech of contract ! Again, if the phone service is not working, the alarm system will not call. I am not sure what the specific instance was, but would be happy to review if this to see exactly what had happened. 2. They did NOT offer the latest upgrades as competitors had and what upgrades they did have were very high as they knew you were a captive customer. I cannot speak for what a sale man from another company states, but we offer the same services that other competitors offer, and always have. Was there a specific service you were referencing? 3. Yes we had a 3 year contract that they refused to let us out of because we wanted better, SAFER equipment which they couldn't provide and equally as important their equipment didn't work when it should have. I am not sure what "safer" equipment means. We only use UL listed, monitoring devices and alarm systems that meet SIA and UL specifications, as well as qualify you for a insurance discount from your insurance company, based upon that information.4. So I have no more action other than should not use us as a reference or I will be forced to continue to tell the truth. Secondly I would NEVER recommend their service.We do not use anyone as a reference without expressed consent. I hope that your current alarm company provides you with the service you are looking for. Thank you
To whom it may concern:We checked our records and do not see any service related calls or issues since December of 2013 that relate to the issue listed above. I certainly apologize if contact was made to [redacted] by the customer and the service was not handled properly. We will be happy to call/email...
and schedule the service directly with the customer. I will advise the Revdex.com when the customer has been contacted and this service has been fulfilled. Thank YouPaul [redacted]Cannon
Mr. [redacted], The system we installed for you has been working and was in working order at the time of the message above. If you had a power failure, and the phone line you had was connected to a digital modem, the company who provides your phones/internet servic should have a battery back up to...
keep your phone services running. The alarm cannot communicate without the phone line. Once the power comes back on, the phones should restore or you would need to check with your phone provider. That is not Cannons responsibility. As far as upgrades, we offer a number of options including: Cellular communication (no phone line needed. This was also available at the time your original install took place.) Camera systems – a quote per your request was provided to you by Cannon as early as October of 2014) Automation of home devices. (Door locks, thermostat control and lights) The contract is a standard 36 month, and your agreement runs thru 8/2017. I am not sure what you are referencing when you say you had to break your contract and were “forced”to go with another company? Other than the fact that you broke your contract and were sold another system by a company who possibly advised you to simply break your existing agreement? That is certainly your choice, but you are still responsible for the remainder of the agreement. I even show where we provided quotes for a camera system, and received no follow up from the customer, except for an appointment that was set in February of this year (2016) and then cancelled by the customer with no date provided to reset the appointment. I have attached a copy of that agreement for your review. Section 1, listed as “MONITORING TERM” provides information on the term of the agreement, and the dated signature on the bottom shows the acceptance of the terms. Thank you Paul S[redacted]
Good Afternoon,As it states in section 11 of Cannons contract that Mr. [redacted] signed .."If during the term of this agreement customer moves from the premises, customer's, responsibilities under this contract may be relieved by signing a new 36 month agreement with the company covering the new...
premises. The company agrees to provide it's basic package at the new premises."We do believe that Mr. [redacted] was told that we would work with him should he move and that is exactly what Cannon has tried to do. When offered the option to transfer his services Mr. [redacted] declined. The other option should he chose not to continue service at his new premises is to break the contract, which requires him to pay for the remaining time. Both of these options are written clearly in black and white. We do not believe that Cannon used any ploy to get Mr. [redacted] business and we certainly did not renege on our contractual obligations.It is also worth noting that Mr. [redacted] did state to an employee that if he was not let out of his contract that he would try to tarnish our reputation by posting this baseless accusation not only on Revdex.com but other sites as well. It is obvious he is following through with that threat as he posted this review on Yelp today. • Worst company ever. DO NOT USE THEM, stay with the larger companies even if they charge more. This small mom and pops operation will tell you whatever to get you to sign up and then will not honor the agreement. I'm really disappointed!We believe Mr. [redacted] is attempting to use bullying tactics to be released from his financial obligations.Dallis C.CannonOffice 281-338-4800Fax 281-316-1458Mobile [redacted]
Tell us why here... In response to the complaint filed by: [redacted] Our records indicate that in June of 2014, Mr. [redacted] moved into a new home at the above address. Upon moving into the home from a previously monitored address, we...
instituted a new monitoring agreement that replaced the old agreement that he had, which started in January of 2012, and ran for 36 months at that property till January of 2015. At the new address, we installed both the standard package (no charge when signing a new 36 month monitoring agreement), as well as additional equipment above and beyond the standard installation, which totaled $600.04, and he paid for that additional equipment directly. When the standard equipment was installed, he signed a new 36 month agreement at that time to cover the cost of the equipment, which is standard practice both for Cannon, as well as the alarm industry. This new agreement that was signed, continues thru June of 2017. If Mr. [redacted] chose to go with another company who new he was still in an agreement, he will need to take that up with the new company he signed up with. I have attached the signed copy of the agreement from June of 2014. You can clearly see that item #1, “Term”, states that the agreement he is signing is for a new 36 month agreement. Thank you
Mr. [redacted], I would be happy to come out and review the situation. I believe you were charged for a replacement VGA baling after lightning has struck your house, and now the other one is also in need of replacement. I do not believe we replaced anything or charged you for anything that was...
recently installed. I will be happy to come out and take a look at this, but payment will be required for the equipment and service call, as a lightning strike is not covered under warranty. Please let me know when you would like to schedule an appointment for me to come out. Thank you. Paul [redacted]. Cannon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
1. The system failed more than once when it was set off with NO calls from the monitoring service. That alone is breech of contract !2. They did NOT offer the latest upgrades as competitors had and what upgrades they did have were very high as they knew you were a captive customer.3. Yes we had a 3 year contract that they refused to let us out of because we wanted better, SAFER equipment which they couldn't provide and equally as important their equipment didn't work when it should have.4. So I have no more action other than should not use us as a reference or I will be forced to continue to tell the truth. Secondly I would NEVER recommend their service.
Regards,
Good Afternoon,As it states in section of Cannons contract that Mr [redacted] signed .."If during the term of this agreement customer moves from the premises, customer's, responsibilities under this contract may be relieved by signing a new month agreement with the company covering the new premisesThe company agrees to provide it's basic package at the new premises."We do believe that Mr [redacted] was told that we would work with him should he move and that is exactly what Cannon has tried to doWhen offered the option to transfer his services Mr [redacted] declinedThe other option should he chose not to continue service at his new premises is to break the contract, which requires him to pay for the remaining timeBoth of these options are written clearly in black and whiteWe do not believe that Cannon used any ploy to get Mr [redacted] business and we certainly did not renege on our contractual obligations.It is also worth noting that Mr [redacted] did state to an employee that if he was not let out of his contract that he would try to tarnish our reputation by posting this baseless accusation not only on Revdex.com but other sites as wellIt is obvious he is following through with that threat as he posted this review on Yelp today• Worst company everDO NOT USE THEM, stay with the larger companies even if they charge moreThis small mom and pops operation will tell you whatever to get you to sign up and then will not honor the agreementI'm really disappointed!We believe Mr [redacted] is attempting to use bullying tactics to be released from his financial obligations.Dallis C.CannonOffice 281-338-4800Fax 281-316-1458Mobile [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The system failed more than once when it was set off with NO calls from the monitoring serviceThat alone is breech of contract !They did NOT offer the latest upgrades as competitors had and what upgrades they did have were very high as they knew you were a captive customerYes we had a year contract that they refused to let us out of because we wanted better, SAFER equipment which they couldn't provide and equally as important their equipment didn't work when it should haveSo I have no more action other than should not use us as a reference or I will be forced to continue to tell the truthSecondly I would NEVER recommend their service Regards,
Mr [redacted] , The system we installed for you has been working and was in working order at the time of the message aboveIf you had a power failure, and the phone line you had was connected to a digital modem, the company who provides your phones/internet servic should have a battery back up to keep your phone services runningThe alarm cannot communicate without the phone lineOnce the power comes back on, the phones should restore or you would need to check with your phone providerThat is not Cannons responsibilityAs far as upgrades, we offer a number of options including: Cellular communication (no phone line neededThis was also available at the time your original install took place.) Camera systems – a quote per your request was provided to you by Cannon as early as October of 2014) Automation of home devices(Door locks, thermostat control and lights) The contract is a standard month, and your agreement runs thru 8/I am not sure what you are referencing when you say you had to break your contract and were “forced”to go with another company? Other than the fact that you broke your contract and were sold another system by a company who possibly advised you to simply break your existing agreement? That is certainly your choice, but you are still responsible for the remainder of the agreementI even show where we provided quotes for a camera system, and received no follow up from the customer, except for an appointment that was set in February of this year (2016) and then cancelled by the customer with no date provided to reset the appointmentI have attached a copy of that agreement for your reviewSection 1, listed as “MONITORING TERM” provides information on the term of the agreement, and the dated signature on the bottom shows the acceptance of the terms Thank you Paul S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint There seems to be a misunderstanding...YES, I was charged for services, equipment, and replacements for the initial faulty equipmentThe invoice has already been paid due to me not wanting this item on my credit reportI do not need another service call to my home, but the charges I was invoiced for shouldn't be that highThe additional threats of calling the police in attempt to have me and my wife charged with theft didn't improve the situationI just wanted to get some clarity as to what I was being charged for before I made the payment. I have been a monthly paying customer for the last three years and all I asked for was some decent customer and technical service without hidden costs and threats
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11504134, and have determined that this proposed action would not resolve my complaint
[Cannon did not agree to our agreed upon terms which by State law is a "Breach in Contract"I clearly asked for a transfer and not a new accountThe dollars paid for the limited equipment that was installedThe equipment is outdatedAn reputable alarm company typically credits the equipment when signing a month contractThe fact that I paid for the equipment twice over serves as proof that I asked for my account to be transferred and not renewedI would not have signed the paperwork if I knew that was the caseIn fact, the tech insisted that the paper work was just formalities since Cannon didn't have any other form to sign during installationHowever, Cannon management team wishes to hold this contract even though they do not service my homeCannon is not even a licensed provider by the *** ** *** ***There license has been expired since May. ]
Regards,
We have already responded to the situationThe customer signed a new agreement since the previous agreement had not ended, and the new agreement that was signed is a new month agreement. Thank You
In response.....see the notes following each numerical point.1. The system failed more than once when it was set off with NO calls from the monitoring service. That alone is breech of contract ! Again, if the phone service is not working, the alarm system will not call. I am not sure what the specific instance was, but would be happy to review if this to see exactly what had happened. 2. They did NOT offer the latest upgrades as competitors had and what upgrades they did have were very high as they knew you were a captive customer. I cannot speak for what a sale man from another company states, but we offer the same services that other competitors offer, and always have. Was there a specific service you were referencing? 3. Yes we had a 3 year contract that they refused to let us out of because we wanted better, SAFER equipment which they couldn't provide and equally as important their equipment didn't work when it should have. I am not sure what "safer" equipment means. We only use UL listed, monitoring devices and alarm systems that meet SIA and UL specifications, as well as qualify you for a insurance discount from your insurance company, based upon that information.4. So I have no more action other than should not use us as a reference or I will be forced to continue to tell the truth. Secondly I would NEVER recommend their service.We do not use anyone as a reference without expressed consent. I hope that your current alarm company provides you with the service you are looking for. Thank you
To whom it may concern:We checked our records and do not see any service related calls or issues since December of 2013 that relate to the issue listed above. I certainly apologize if contact was made to [redacted] by the customer and the service was not handled properly. We will be happy to call/email...
and schedule the service directly with the customer. I will advise the Revdex.com when the customer has been contacted and this service has been fulfilled. Thank YouPaul [redacted]Cannon
Mr. [redacted], The system we installed for you has been working and was in working order at the time of the message above. If you had a power failure, and the phone line you had was connected to a digital modem, the company who provides your phones/internet servic should have a battery back up to...
keep your phone services running. The alarm cannot communicate without the phone line. Once the power comes back on, the phones should restore or you would need to check with your phone provider. That is not Cannons responsibility. As far as upgrades, we offer a number of options including: Cellular communication (no phone line needed. This was also available at the time your original install took place.) Camera systems – a quote per your request was provided to you by Cannon as early as October of 2014) Automation of home devices. (Door locks, thermostat control and lights) The contract is a standard 36 month, and your agreement runs thru 8/2017. I am not sure what you are referencing when you say you had to break your contract and were “forced”to go with another company? Other than the fact that you broke your contract and were sold another system by a company who possibly advised you to simply break your existing agreement? That is certainly your choice, but you are still responsible for the remainder of the agreement. I even show where we provided quotes for a camera system, and received no follow up from the customer, except for an appointment that was set in February of this year (2016) and then cancelled by the customer with no date provided to reset the appointment. I have attached a copy of that agreement for your review. Section 1, listed as “MONITORING TERM” provides information on the term of the agreement, and the dated signature on the bottom shows the acceptance of the terms. Thank you Paul S[redacted]
Good Afternoon,As it states in section 11 of Cannons contract that Mr. [redacted] signed .."If during the term of this agreement customer moves from the premises, customer's, responsibilities under this contract may be relieved by signing a new 36 month agreement with the company covering the new...
premises. The company agrees to provide it's basic package at the new premises."We do believe that Mr. [redacted] was told that we would work with him should he move and that is exactly what Cannon has tried to do. When offered the option to transfer his services Mr. [redacted] declined. The other option should he chose not to continue service at his new premises is to break the contract, which requires him to pay for the remaining time. Both of these options are written clearly in black and white. We do not believe that Cannon used any ploy to get Mr. [redacted] business and we certainly did not renege on our contractual obligations.It is also worth noting that Mr. [redacted] did state to an employee that if he was not let out of his contract that he would try to tarnish our reputation by posting this baseless accusation not only on Revdex.com but other sites as well. It is obvious he is following through with that threat as he posted this review on Yelp today. • Worst company ever. DO NOT USE THEM, stay with the larger companies even if they charge more. This small mom and pops operation will tell you whatever to get you to sign up and then will not honor the agreement. I'm really disappointed!We believe Mr. [redacted] is attempting to use bullying tactics to be released from his financial obligations.Dallis C.CannonOffice 281-338-4800Fax 281-316-1458Mobile [redacted]
Tell us why here... In response to the complaint filed by: [redacted] Our records indicate that in June of 2014, Mr. [redacted] moved into a new home at the above address. Upon moving into the home from a previously monitored address, we...
instituted a new monitoring agreement that replaced the old agreement that he had, which started in January of 2012, and ran for 36 months at that property till January of 2015. At the new address, we installed both the standard package (no charge when signing a new 36 month monitoring agreement), as well as additional equipment above and beyond the standard installation, which totaled $600.04, and he paid for that additional equipment directly. When the standard equipment was installed, he signed a new 36 month agreement at that time to cover the cost of the equipment, which is standard practice both for Cannon, as well as the alarm industry. This new agreement that was signed, continues thru June of 2017. If Mr. [redacted] chose to go with another company who new he was still in an agreement, he will need to take that up with the new company he signed up with. I have attached the signed copy of the agreement from June of 2014. You can clearly see that item #1, “Term”, states that the agreement he is signing is for a new 36 month agreement. Thank you
Mr. [redacted], I would be happy to come out and review the situation. I believe you were charged for a replacement VGA baling after lightning has struck your house, and now the other one is also in need of replacement. I do not believe we replaced anything or charged you for anything that was...
recently installed. I will be happy to come out and take a look at this, but payment will be required for the equipment and service call, as a lightning strike is not covered under warranty. Please let me know when you would like to schedule an appointment for me to come out. Thank you. Paul [redacted]. Cannon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
1. The system failed more than once when it was set off with NO calls from the monitoring service. That alone is breech of contract !2. They did NOT offer the latest upgrades as competitors had and what upgrades they did have were very high as they knew you were a captive customer.3. Yes we had a 3 year contract that they refused to let us out of because we wanted better, SAFER equipment which they couldn't provide and equally as important their equipment didn't work when it should have.4. So I have no more action other than should not use us as a reference or I will be forced to continue to tell the truth. Secondly I would NEVER recommend their service.
Regards,