A care specialist from Johnson & Johnson's Consumer Care Center reached out to this consumer directly via telephone on 12/6/17 to offer an apology. In addition, a good will check in the amount of $77.00 was sent to the consumer via US mail on 12/7/17.
Complaint: [redacted]
I am rejecting this response because:
The $20 check received was not as a good gesture for the extended wait time for the rebate. The check that I received was for the two $10 rebates that I had previously submitted with all necessary information that took 8 months to receive. Yes, I received the $20 check as stated but if it was as a good gesture as stated due to the wait time, then J&J still owes me my two $10 rebate checks.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance!
Your case has been forwarded to the Consumer Care Center from the Revdex.com. We appreciate the time you took to reach out to us about your experience with Desitin®. At Johnson & Johnson we strive to fulfill the expectations of our consumers. Therefore, as a Supervisor in the...
Consumer Care Center, please accept my personal apology for our recent service failure. Training of our 800-line Information Specialists stresses that consumers such as you are our most precious asset. Without you, we could not remain in business. We have worked hard to earn the confidence and trust of our consumers, and we would hate to lose you. Each and every one of our consumers is very important to us. Consequently, I am sorry that your experience calling our Consumer Care Center was not of the highest quality, as we, and you, expect it to be. Again, please accept my apology, along with a goodwill gesture check to make up for the $2 coupon you were unable to redeem. We have also enclosed a variety of coupons that we hope you find helpful during your next shopping trip. Please be assured of my pledge that we will make every effort to assure any future communication you may have with our Consumer Care Center will exceed your expectations. Again, thank you for your interest in our company. Should you have any comments or questions in the future, please contact us via our website [redacted] or by calling our toll-free number, ###-###-####. Our specialists are available Monday through Friday, 9:00 a.m. - 7:00 p.m. EST and will be happy to assist you.
After reviewing the letter from the Revdex.com, we had looked further into the consumer’s complaint. The consumer had filed his complaint on 01/02/2018 but a representative had spoken to him on 01/05/2018. During the conversation with the consumer, he was promised a $20 check as a good will gesture since...
he had been waiting so long for his rebates. It was confirmed the check was sent to the consumer on 1/05/2018. To take action on this Revdex.com letter, the consumer was called as a courtesy on 1/17/18 to confirmed he received the check and to ensure we appreciated his loyalty to our brand. The consumer did receive the check on 01/16/2018 but the mentioned he was more upset about how this was handled than receiving the check. It was explained to him that his voice will be heard and we will make sure his feedback gets to the appropriate departments. After discussion, he was happy with the end result.
We are in receipt of the Consumer's claim and have responded directly to the Consumer.Based on documentation provided by this consumer, he was given reimbursement of $75.00 to cover out-of-pocket medical expenses related to use of J&J COACH SELF ADHESIVE ELASTIC BANDAGE. Consumer seeks...
additional reimbursement for pain and suffering. This request was reviewed by the appropriate teams and was denied as we do not typically compensate for pain and suffering. A formal response has been sent to the consumer from our Legal Department.Based on documentation provided by this consumer, he was given reimbursement of $27.00 * to cover out-of-pocket medical expenses related to use of J&J COACH SELF ADHESIVE ELASTIC BANDAGE. Consumer seeks additional reimbursement for pain and suffering. This request was reviewed by the appropriate teams and was denied as we do not typically compensate for pain and suffering. A formal response has been sent to the consumer from our Legal Department. *Please note reimbursement was issued in the amount of $27.00, not $75.00 as originally reported. (This amount was determined by receipts, medical documentation, etc. provided by consumer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We received the damaged property complaint detailed in this consumer's letter and reviewed the details of his claim. There is no indication that the product was defective when it left our custody and control and at all times prior to purchase. Had the container been leaking prior to purchase, one...
would expect noticeable residue on the outside of the container and reduced content. This reported incident does not imply any product defect or safety issue and the company cannot assume responsibility for accidental occurrences. In addition, this product does carry a stain warning. A postage-paid mailer was provided to consumer, however, the unused portion of product was not returned for review. Consumer has been compensated for the cost of the product.
A supervisor from our Consumer Care Center reached out directly to this consumer via telephone on 6/29/16. As we do not sell Aveeno products directly, we advised consumer to contact her credit card company to resolve this situation. J&J did not charge any product to her account. This is...
suspected fraudulent activity. Consumer was accepting of this information and was to follow up with her credit card company.
On the morning of December 27th, our team was able to connect with [redacted] in order to collect the necessary information required to process her submissions. Based on the information provided, we were able to approve $400 in rebates (which corresponds to her disputed amount). If she has...
any further questions or concerns, she should feel free to reach out to us, but based on our correspondence with her today, we consider the complaint resolved. Thanks, [redacted]
Johnson & Johnson's Consumer Care Center attempted to contact this consumer via telephone several times. Each time there was a busy signal and we were unable to speak to the consumer or leave a voicemail. On December 4, 2017, a follow-up apology email was sent to the consumer. In addition, a $10...
refund check and coupons were also mailed directly to the address the consumer had provided.
Please be advised that your automatic shipment of ROGAINE® Unscented Foam was cancelled on the date you contacted us, March 28, 2016. Additionally, we have reversed the charge on your credit card as of April 8, 2016. All ROGAINE® orders do specifically state they are Auto Delivery and we are sorry...
you were not aware of this with the program. Please keep the additional order as a courtesy as we are not requesting you return it.
I have contacted our fulfillment company and can confirm that this consumer's order has been cancelled; his account is closed, and he will no longer receive any product.
Our team received this complaint and tried to connect with the consumer via phone to gather more information regarding his experience with our product but was unsuccessful. Responded to consumer via e-mail and provided him with the pathway on how to initiate a medical claim- documentation sent....
Thank you for taking the time to contact us as we have received your letter to the Revdex.com. Please accept our apologizes with the issues you have had with the ROGAINE® Results and Rewards Program. In a gesture of good will, please accept this check in the amount of $25.00. We are also...
working with the team that oversees the Results and Rewards program to remedy the issue that is with your account currently. Anita, we appreciate you reaching out to us. If you have any comments or questions about our products in the future, please contact us through our website [redacted] or by phone ###-###-####.
On May 9, 2016 a check was issued to this consumer in the amount of $6.50. Typically mailings are received within 7-10 business days. This consumer should already be in receipt of his promised refund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have contacted the company and it wasn't no success
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It's unfortunate that I had to involve the Revdex.com to resolve this issue that should have been resolved by Rogaine, but am thankful that the Revdex.com represents the consumer and ultimately resolved the issue.
Regards,
[redacted]
response because:
They had promised my refund many times and never actually sent the check or returned calls so I didn’t want to say there was a resolution before there was actually one.I can confirm that I did receive my refund after about 30 attempts and 3 months. The only thing that was effective was this complaint. I would like the record to reflect that I acknowledge the resolution please.
Regards,
[redacted]
A care specialist from Johnson & Johnson's Consumer Care Center reached out to this consumer directly via telephone on 12/6/17 to offer an apology. In addition, a good will check in the amount of $77.00 was sent to the consumer via US mail on 12/7/17.
Complaint: [redacted]
s a good gesture as stated due to the wait time, then J&J still owes me my two $10 rebate checks.
I am rejecting this response because:
The $20 check received was not as a good gesture for the extended wait time for the rebate. The check that I received was for the two $10 rebates that I had previously submitted with all necessary information that took 8 months to receive. Yes, I received the $20 check as stated but if it was a
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance!
Your case has been forwarded to the Consumer Care Center from the Revdex.com. We appreciate the time you took to reach out to us about your experience with Desitin®. At Johnson & Johnson we strive to fulfill the expectations of our consumers. Therefore, as a Supervisor in the...
Consumer Care Center, please accept my personal apology for our recent service failure. Training of our 800-line Information Specialists stresses that consumers such as you are our most precious asset. Without you, we could not remain in business. We have worked hard to earn the confidence and trust of our consumers, and we would hate to lose you. Each and every one of our consumers is very important to us. Consequently, I am sorry that your experience calling our Consumer Care Center was not of the highest quality, as we, and you, expect it to be. Again, please accept my apology, along with a goodwill gesture check to make up for the $2 coupon you were unable to redeem. We have also enclosed a variety of coupons that we hope you find helpful during your next shopping trip. Please be assured of my pledge that we will make every effort to assure any future communication you may have with our Consumer Care Center will exceed your expectations. Again, thank you for your interest in our company. Should you have any comments or questions in the future, please contact us via our website [redacted] or by calling our toll-free number, ###-###-####. Our specialists are available Monday through Friday, 9:00 a.m. - 7:00 p.m. EST and will be happy to assist you.
After reviewing the letter from the Revdex.com, we had looked further into the consumer’s complaint. The consumer had filed his complaint on 01/02/2018 but a representative had spoken to him on 01/05/2018. During the conversation with the consumer, he was promised a $20 check as a good will gesture since...
he had been waiting so long for his rebates. It was confirmed the check was sent to the consumer on 1/05/2018. To take action on this Revdex.com letter, the consumer was called as a courtesy on 1/17/18 to confirmed he received the check and to ensure we appreciated his loyalty to our brand. The consumer did receive the check on 01/16/2018 but the mentioned he was more upset about how this was handled than receiving the check. It was explained to him that his voice will be heard and we will make sure his feedback gets to the appropriate departments. After discussion, he was happy with the end result.
We are in receipt of the Consumer's claim and have responded directly to the Consumer.Based on documentation provided by this consumer, he was given reimbursement of $75.00 to cover out-of-pocket medical expenses related to use of J&J COACH SELF ADHESIVE ELASTIC BANDAGE. Consumer seeks...
additional reimbursement for pain and suffering. This request was reviewed by the appropriate teams and was denied as we do not typically compensate for pain and suffering. A formal response has been sent to the consumer from our Legal Department.Based on documentation provided by this consumer, he was given reimbursement of $27.00 * to cover out-of-pocket medical expenses related to use of J&J COACH SELF ADHESIVE ELASTIC BANDAGE. Consumer seeks additional reimbursement for pain and suffering. This request was reviewed by the appropriate teams and was denied as we do not typically compensate for pain and suffering. A formal response has been sent to the consumer from our Legal Department. *Please note reimbursement was issued in the amount of $27.00, not $75.00 as originally reported. (This amount was determined by receipts, medical documentation, etc. provided by consumer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
According to our system of record, the consumer has been refunded for her order. (In fact, it appears that her account was credited twice.)
We received the damaged property complaint detailed in this consumer's letter and reviewed the details of his claim. There is no indication that the product was defective when it left our custody and control and at all times prior to purchase. Had the container been leaking prior to purchase, one...
would expect noticeable residue on the outside of the container and reduced content. This reported incident does not imply any product defect or safety issue and the company cannot assume responsibility for accidental occurrences. In addition, this product does carry a stain warning. A postage-paid mailer was provided to consumer, however, the unused portion of product was not returned for review. Consumer has been compensated for the cost of the product.
A supervisor from our Consumer Care Center reached out directly to this consumer via telephone on 6/29/16. As we do not sell Aveeno products directly, we advised consumer to contact her credit card company to resolve this situation. J&J did not charge any product to her account. This is...
suspected fraudulent activity. Consumer was accepting of this information and was to follow up with her credit card company.
On the morning of December 27th, our team was able to connect with [redacted] in order to collect the necessary information required to process her submissions. Based on the information provided, we were able to approve $400 in rebates (which corresponds to her disputed amount). If she has...
any further questions or concerns, she should feel free to reach out to us, but based on our correspondence with her today, we consider the complaint resolved. Thanks, [redacted]
Johnson & Johnson's Consumer Care Center attempted to contact this consumer via telephone several times. Each time there was a busy signal and we were unable to speak to the consumer or leave a voicemail. On December 4, 2017, a follow-up apology email was sent to the consumer. In addition, a $10...
refund check and coupons were also mailed directly to the address the consumer had provided.
Please be advised that your automatic shipment of ROGAINE® Unscented Foam was cancelled on the date you contacted us, March 28, 2016. Additionally, we have reversed the charge on your credit card as of April 8, 2016. All ROGAINE® orders do specifically state they are Auto Delivery and we are sorry...
you were not aware of this with the program. Please keep the additional order as a courtesy as we are not requesting you return it.
I have contacted our fulfillment company and can confirm that this consumer's order has been cancelled; his account is closed, and he will no longer receive any product.
Our team received this complaint and tried to connect with the consumer via phone to gather more information regarding his experience with our product but was unsuccessful. Responded to consumer via e-mail and provided him with the pathway on how to initiate a medical claim- documentation sent....
Thank you.
Thank you for taking the time to contact us as we have received your letter to the Revdex.com. Please accept our apologizes with the issues you have had with the ROGAINE® Results and Rewards Program. In a gesture of good will, please accept this check in the amount of $25.00. We are also...
working with the team that oversees the Results and Rewards program to remedy the issue that is with your account currently. Anita, we appreciate you reaching out to us. If you have any comments or questions about our products in the future, please contact us through our website [redacted] or by phone ###-###-####.
On May 9, 2016 a check was issued to this consumer in the amount of $6.50. Typically mailings are received within 7-10 business days. This consumer should already be in receipt of his promised refund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have contacted the company and it wasn't no success
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It's unfortunate that I had to involve the Revdex.com to resolve this issue that should have been resolved by Rogaine, but am thankful that the Revdex.com represents the consumer and ultimately resolved the issue.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this...
response because:
They had promised my refund many times and never actually sent the check or returned calls so I didn’t want to say there was a resolution before there was actually one.I can confirm that I did receive my refund after about 30 attempts and 3 months. The only thing that was effective was this complaint. I would like the record to reflect that I acknowledge the resolution please.
Regards,
[redacted]