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Wrench-A-Part Reviews (7)

In response to Complaint [redacted] Mr [redacted] is a regular customer and knows the rules and processes that we have in place in our businessWe have set published pricing for all of our partsWe also have a “sold as is” policy on all of our parts unless the customer purchases a warranty for dollar per dayThere are numerous signs posted throughout the office explaining the business policiesOur business is a self-service salvage yard so the customer actually finds and removes their own parts and then comes to the office with their part to pay for it before they leaveIf the part was broken then Mr [redacted] was aware that it was broken since he is the one that chose the part and remove the part from the vehicleWhen Mr [redacted] was at the cash register checking out, the cashier explained the warranty policy and asked him if he wanted to purchase a warranty for dollar per dayMr [redacted] did not want to purchase the warrantyIn an attempt to satisfy Mr [redacted] , I would like to offer him a company check for $He can pick up the check at Budget Wrench A PartPlease have him ask for **Thank you for your time

Our business is a self service “U-PULL-IT” auto parts facilityCustomers enter through our office, then proceed into the yard unaccompanied to choose and remove the parts they choose to purchase, then pay for the items they selected and removed while in the yard as they exit the officeCustomer [redacted] entered our business on 2/5/He proceeded unaccompanied into our “self service” parts yard and chose the part which he decided to purchaseHe then brought the part to our cashier in our office in order to pay for the partThis is the way that our business operates, our company does not select or remove any used auto parts for our customers, the customers perform this process for themselves, and are rewarded with incredibly low pricesMr [redacted] did not have enough money to pay for the engine AND the core fee, so permission was asked of the Sales Manager [redacted] if the core fee could be waivedMr [redacted] DID NOT express to [redacted] that he was buying a “bad engine” only to take advantage of the saleMr [redacted] DID NOT express to [redacted] that he intended to return the engine at a later dateOur company representative chose to remove the ($plus tax) core fee at the time of the sale, as a special concession to Mr [redacted] , even though that was not our policyThis is an example of the company making a special exception and concession to Mr[redacted] , with the value of $including taxConcerning Warranty Policies at Wrench A Part: All of our parts are sold with a base warranty of: “with no warranty, no refund, exchange, or credit available”Our cashiers ask the customer at the time of the sale if the customer would like to purchase a warranty, and IF the customer chooses to purchase a warranty, the cashier then asks the customer how many days of warranty the customer would like to purchase(please see attached pictures of the warranty explanation sign above the checkout register, also see the picture of the handout given to all customers upon entry explaining our warranty policy, also see the screen shot of our warranty policy which is explained on our website as well)Mr [redacted] is an ex-employee of our company and understand our warranty perfectlyMr [redacted] asked the cashier for a day warranty, and that is what he was given, as is indicated on his invoiceThere is a signed statement included by the cashier Nicole concerning this transactionMr [redacted] was given a copy of the invoice at the time of the sale, which clearly stated the number of warranty days that he requested and purchasedAttached is the image is a copy of the original invoiceMr [redacted] requested and purchased a day warrantyMr [redacted] entered our facility days after purchasing this engine (with a day warranty) and requested an exception to be made to our warranty policyHe wanted us to refund the item (engine) which had a day warranty/return period on it, and was days outside of the warranty period at that timeBoth of our sales managers denied his request for a refund or exchangeMr [redacted] requested a meeting the General Manager [redacted] on 2/15/2017, and this was grantedMr [redacted] asked for refund or exchange on the engine [redacted] , our GM, spent considerable time researching the parameters of the sale (which included speaking to the cashier and both Sales Managers which were involved)The General Manager determined that the choice NOT to grant Mr [redacted] a refund or exchange of the product was appropriate This decision was made after considering the following: a)The invoice showed that the warranty had expired several days prior, b) The cashier’s account of the transaction DID NOT agree with Mr [redacted] ’s version and suggested inconsistencies on the part of Mr [redacted] , c) The Sales Manager’s account of the transaction also DID NOT agree with Mr [redacted] ’s version and also suggested inconsistencies on the part of Mr [redacted] The GM DID make a concession to Mr [redacted] and OFFER to allow him to purchase another engine at the special engine sale price of only $179.21, even though the sale had expired days earlierThis is another example of our company making a special exception for Mr [redacted] Our company did make multiple concessions for Mr [redacted] along the way, which included discounting the original purchase by $(the core fee), and also offering to honor the Sales Price, even though the sale had ended ½ weeks earlier It is our assertion that Mr [redacted] is NOT DUE a refund due to the above reasons and investigation General Manager ( [redacted] ) _______________________________________________________

Mr***, I would like to apologize for your experience which you have had with our free “thrifty Thursday” texting program This texting program is a free service which we provide to our customers Our customers have the choice to
request or deny these texts upon entering our physical business location/sYour phone number had been entered as requesting our weekly text, which notifies our customers of our upcoming specialsIf you have not added this phone number to our list yourself, it is possible that someone else entered their phone number incorrectly It is absolutely NOT our intent to send out “spam” text messages, and we highly value your time and privacy At any time, the customer can withdraw from our free text program by typing “stop” in reply to the text which is sent out You had stated in your message that the “stop” functionality was not working As a result, we have tested this functionality, (responding with “stop” to stop the texts), and it is currently functioning as it should Since you included your phone number, we have also manually put in on our “permanent do not text list” so that it cannot be added in the future back to the "thrifty thursday" free text program Should you have any additional phone numbers which you would like us to manually remove, or put on the “permanent do not text list”, we will be glad to do this for you. Again, we are very sorry for this negative experience which you have had with our company, and we hope that this response is satisfactory to you. Since you have had to spend your valuable time addressing this situation, I would like to offer you compensation for your time. If you are a customer at our Austin location, I would like to offer you a $parts credit against your next purchase. If you are not a customer, I would be glad to mail you a check for $to compensate you for your time and inconveniencePlease let me know if this is acceptable, and I will proceed with the compensation. Thank you for sharing your experience with our company, and I hope this resolution is viewed as us “going above and beyond” to resolve your complaint.Sincerely, Wrench A Part Manager

Please provide copy of sales receipt, so transaction can be researched

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
He is correct on one part of this whole message I am a regular customerThe mistake he made is I did not pull this partThis part was already removed and setting in the floor boardI wanted to get a steering wheel, but I forgot my steering wheel pullerThe lady who checked me in took the bolts, for that since I forgot the puller itselfI also need the cam wiring for the blinkers, and I also took the horn assembly, and the steering wheel assembly already removed beforeThe only mistake I made was not checking the items before I bought themThe mistake *** made was calling me a liar and said I thought the part downI too old, for people who have to lie keep their jobs, and have to lie about regular customersThese people have no customer service this is how you lose customer
Regards,
*** ***

In response to Complaint [redacted]. Mr. [redacted] is a regular customer and knows the rules and processes that we have in place in our business. We have set published pricing for all of our parts. We also have a “sold as is” policy on all of our parts unless the customer purchases a warranty for 1...

dollar per day. There are numerous signs posted throughout the office explaining the business policies. Our business is a self-service salvage yard so the customer actually finds and removes their own parts and then comes to the office with their part to pay for it before they leave. If the part was broken then Mr. [redacted] was aware that it was broken since he is the one that chose the part and remove the part from the vehicle. When Mr. [redacted] was at the cash register checking out, the cashier explained the warranty policy and asked him if he wanted to purchase a warranty for 1 dollar per day. Mr. [redacted] did not want to purchase the warranty. In an attempt to satisfy Mr. [redacted], I would like to offer him a company check for $10.07. He can pick up the check at Budget Wrench A Part. Please have him ask for **. Thank you for your time.

Our business is a self service “U-PULL-IT” auto parts facility. Customers enter through our office, then proceed into the yard unaccompanied to choose and remove the parts they choose to purchase, then pay for the items...

they selected and removed while in the yard as they exit the office. Customer [redacted] entered our business on 2/5/2017. He proceeded unaccompanied into our “self service” parts yard and chose the part which he decided to purchase. He then brought the part to our cashier in our office in order to pay for the part. This is the normal way that our business operates, our company does not select or remove any used auto parts for our customers, the customers perform this process for themselves, and are rewarded with incredibly low prices. Mr. [redacted] did not have enough money to pay for the engine AND the core fee, so permission was asked of the Sales Manager [redacted] if the core fee could be waived. Mr. [redacted] DID NOT express to [redacted] that he was buying a “bad engine” only to take advantage of the sale. Mr. [redacted] DID NOT express to [redacted] that he intended to return the engine at a later date. Our company representative chose to remove the ($80.37 plus tax) core fee at the time of the sale, as a special concession to Mr. [redacted], even though that was not our policy. This is an example of the company making a special exception and concession to Mr.[redacted], with the value of $87.00 including tax. Concerning Warranty Policies at Wrench A Part: All of our parts are sold with a base warranty of:  “AS-IS with no warranty, no refund, exchange, or credit available”. Our cashiers ask the customer at the time of the sale if the customer would like to purchase a warranty, and IF the customer chooses to purchase a warranty, the cashier then asks the customer how many days of warranty the customer would like to purchase. (please see attached pictures of the warranty explanation sign above the checkout register, also see the picture of the handout given to all customers upon entry explaining our warranty policy, also see the screen shot of our warranty policy which is explained on our website as well). Mr. [redacted] is an ex-employee of our company and understand our warranty perfectly. Mr. [redacted] asked the cashier for a 5 day warranty, and that is what he was given, as is indicated on his invoice. There is a signed statement included by the cashier Nicole concerning this transaction. Mr. [redacted] was given a copy of the invoice at the time of the sale, which clearly stated the number of warranty days that he requested and purchased. Attached is the image is a copy of the original invoice. Mr. [redacted] requested and purchased a 5 day warranty. Mr. [redacted] entered our facility 9 days after purchasing this engine (with a 5 day warranty) and requested an exception to be made to our warranty policy. He wanted us to refund the item (engine) which had a 5 day warranty/return period on it, and was 4 days outside of the warranty period at that time. Both of our sales managers denied his request for a refund or exchange. Mr. [redacted] requested a meeting the General Manager [redacted] on 2/15/2017, and this was granted. Mr. [redacted] asked for refund or exchange on the engine. [redacted], our GM, spent considerable time researching the parameters of the sale (which included speaking to the cashier and both Sales Managers which were involved). The General Manager determined that the choice NOT to grant Mr. [redacted] a refund or exchange of the product was appropriate.   This decision was made after considering the following: a)The invoice showed that the warranty had expired several days prior, b) The cashier’s account of the transaction DID NOT agree with Mr. [redacted]’s version and suggested inconsistencies on the part of Mr. [redacted], c) The Sales Manager’s account of the transaction also DID NOT agree with Mr. [redacted]’s version and also suggested inconsistencies on the part of Mr. [redacted].   The GM DID make a concession to Mr. [redacted] and OFFER to allow him to purchase another engine at the special engine sale price of only $179.21, even though the sale had expired days earlier. This is another example of our company making a special exception for Mr. [redacted]. Our company did make multiple concessions for Mr. [redacted] along the way, which included discounting the original purchase by $87.00 (the core fee), and also offering to honor the Sales Price, even though the sale had ended 1 ½ weeks earlier.  It is our assertion that Mr. [redacted] is NOT DUE a refund due to the above reasons and investigation.   General Manager  ([redacted])  _______________________________________________________

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Address: 4497 W Us Highway 190, Belton, Texas, United States, 76513-8111

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