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Wrench Worx, LLC.

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Reviews Wrench Worx, LLC.

Wrench Worx, LLC. Reviews (5)

Complaint: [redacted] I am rejecting this response because: I believe the owner of this business is responding in such a manner to make me the bad customer I spoke with Nate when I took my vehicle in for a diagnostic test I felt he was a pleasant personI assumed I would get a written description of the result of the test When I returned to pick up the vehicle I spoke with Jay another mechanic I requested a copy of the results and he responded: So you can take it to backyard bobs I felt it rude I Did Not threaten to run over the mechanic! I was welcome to sit at the desk earlier to out information of the work order Later when I returned and asked for the details of the diagnostic test, the female owner repeated that they paid 6,for their computer and that the information was theirs I was asked to step to the other side of the counter, which I did I paid for the test and was handed a blank work order that said connected diagnostic computer I feel I paid for a blank piece of paper Then I did get rude and told the female owner that I didn't think the business would do well If this is the way they treated their customers I tried calling and another mechanic answered and told me was not welcome there Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I would be happy to accept this resolution. I really just wanted a work order with an estimate to have the work done to the vehicle at a later date by this business. I had heard good things about them and feel there was a miscommunication because of the attitude of Jay and it escalated from there. I appreciate this opportunity to resolve this matter and Thank the Revdex.com for helping us do this

While I understand where Mrs*** is coming from, the whole situation was handled incorrectly and unprofessionally. *** mentions in this email that she assumed she would get a written print out of what the issue is Thats just it, is was an assumption No one here at our shop told her that we would give her written diagnostics The work order that she has a copy of is just that, a "work order" We use them to keep track of customers and how many come each month There was nothing written on it because no work had been done I understand that Mrs*** has issues with Jay (my mechanic) I (Robin-owner) was not at the office when she came I was told by my mechanic (Jay) that he had explained to Mrs*** what was wrong with her car and what the computer said, if anything At that time Mrs*** could have wrote something down, and truthfully we could have too We are a small mom and pop shop, we do not do things the way the dealership does We have only purchased the computer to read codes on vehicles this year, so we are still getting in the grove of how we will deliver the information to our customers Our computer does not have a print out or anything to give to customers While I agree we could have written the codes on the paper, Mrs*** could have done the same However when she got rude and demanding, my mechanic tried to handle the situation the best way he could All he knew was he did the job, she signed the work order saying she would pay for the work she requested, he told her what the diagnostic was, and when she didn't get what she thought she was getting she became rude Mrs*** said she was not going to pay, and that she had the keys so she was just going to leave Jay said that was not a good idea and that her leaving was not going to happen While Jay could have said things differently, all he knew was that he was about to loose money from a customer Being an employee he was worried he would get in trouble from the owners if a customer just left without payingThat is when I got back to the shop Earlier that morning when Mrs*** first came in our shop, she came in and walked behind the counter like she worked here Trying to be nice to a new customer I just had her sit, but anyone could see if they looked around there was a lot of other peoples information ( not a place for customers), however when she came back and was rude I told her to stand where she needed to, to prevent anything bad from happening When I told her to stand on the other side of the counter because of other people's personal information she was very annoyed and said, "I am not going to look at other people's information" (very rudely) I understand that she felt she was not getting what she wanted, but there is no reason to be rude and treat people the way that she did This is a place of business and if someone treats my employees that way I will stand up for the employees I would assume Mrs*** would do the same is she was in my place As for the phone call that she mentions, she had called after she was here and rude to Jay and me (Robin) She mentioned our business would not work with "our kind of attitudes" She then left and called just mins after, wanting to talk to Jay again After the way she treated Jay there is no reason she should talk to him again The person she spoke with on the phone was Nate (also an owner), the mechanic she spoke with in the beginning. He told her that she should take her vehicles elsewhere because we reserve the right to refuse service to anyone that treats his employees the way that she did He was very professional when he spoke to her We have been in business for a while and have never had anyone accuse us of not having good customer service We stand by our work, and Nate and I stand by our employees This is why we disagree with giving Mrs*** a refund We did what she asked We told her what we found out She refused to pay and then went as far as writing an email to the Revdex.com to make our company look bad. The only thing we will agree to is to have her come back and we can put the computer on her car again and write down what we have already told her in person. Thank you Robin

[redacted] came in and requested we run diagnostics on her car. We explained to her that we have a diagnostics computer that costs approximately 6000 dollars, as such we need to charge for the use of it. Also it take our employees time to connect it and read and research the details of the codes found....

During her visit Robin had to ask her more than once to stay on the customer side of the counter as she repeatedly came behind the reception desk where we have other customers private information. [redacted] was very rude and short with all of my staff. When my mechanic was trying to explain to her that issues needing attention she demanded a print out that our system does not have the ability to produce the diagnostic trouble codes in the format she demanded. She became belligerent immediately and would not allow my mechanic to even talk as she consistently interrupted. Had she been workable and not rude would could have been able to figure out how to get her the information she wanted. Also we advised she can attain a basic code scan free of charge at almost any parts store. She refused to pay and made remarks indicating she would even attempt to run over my mechanic. Finally she paid the price that is posted in at least 6 locations in the office areas. We double checked our prices compared to dealerships and we charge generally less than 1/2 of all the dealers we called in the past week. [redacted] called our shop so many times I spoke with law enforcement as I was concerned about her actions. I did not make an official report.She called approximately 8-10 times that day. She called my cell phone and demanded to speak with Jay. I calmly told her no. and that we reserve the right to refuse service to anyone for any reason, as the owner of the business I told her she was not welcome to come back please take her work elsewhere. She yelled profanities at me and I chose to hang up the phone and not answer her calls.  We performed a service as agreed for a very rude woman and we refuse her any future services. We feel it would be incredibly unfair to punish an almost 10 year old business with great reviews all over due to one outrageous rude woman. Thank you for your consideration. Nate S.

Complaint: [redacted]
I am rejecting this response because:  I believe the owner of this business is responding in such a manner to make me the bad customer.  I spoke with Nate when I took my vehicle in for a diagnostic test.  I felt he was a pleasant person. I assumed  I would get a written description of the result of the test.  When I returned to pick up the vehicle I spoke with Jay another mechanic.  I requested a copy of the results and he responded:  So you can take it to backyard bobs.  I felt it rude.  I Did Not threaten to run over the mechanic!  I was welcome to sit at the desk earlier to out information of the work order.  Later when I returned and asked for the details of the diagnostic test, the female owner repeated that they paid 6,000.00 for their computer and that the information was theirs.  I was asked to step to the other side of the counter, which I did.  I paid for the test and was handed a blank work order that said connected diagnostic computer.  I feel I paid 75.00 for a blank piece of paper.  Then I did get rude and told the female owner that I didn't think the business would do well If this is the way they treated their customers.  I  tried calling and another mechanic answered and told me was not welcome there.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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Address: 1880 K Rd, Fruita, Colorado, United States, 81521-9064

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