WRH Realty Services, Inc.

Complaint: ***
I am rejecting this response because:I have been told every month that they have an issue with all tennants being charges extra onto the rent because of the water/sewer problemI was told be a member in the *** *** that people are moving out because of this and they hope it's fixed soonEvery month it is the same thing, "We apologize and hopefully it's fixed soon." I should not be held responsible for a problem The *** is havingI live alone and I am away from my unit 80% of the week for workIt's impossible for me to use excessive amounts of water/sewer because I am not there The *** and WRH are not addressing the real issueI will continue to pay exorbitant amounts until they fix their problemIt is unacceptable that I'm held to pay for their problem *** in the *** *** tells me every month that she is sorry and hopes the problem is fixed soon The response talks about everything except the admitted problem that needs to be fixed Again, my request is to be released from my leasing contract without penalty or negative impact to my rental history so that I may move on to a better company with better business practicesThis is insane!!
Regards,
*** ***

Company response below:
Thank you for allowing us the opportunity to respond to this complaint ***)
While it is practice, according to the lease contract, that a late fee is assessed if payment is not made by no later than the 4th of each month, given there was confusion
regarding payment of your final month’s rent, we will agree to back out that charge
Our goal is to provide an excellent customer experience, and are glad that we’re almost always successful in that effort.
Best Regards
*** ***
*** ***
***
WRH Realty Services, Inc

Company's response below:From: *** ***>Date: Wed, Mar 9, at 5:PMSubject: complaint reference # ***To: *** ***>Cc: *** ***

Complaint: ***
I am rejecting this response because:I understand the application was approved, however the applicant and I were never advised to sign the lease to make the acompleteShould we have known there was an extra step which involved the applicant actually signing onto the lease, the applicant of course would have signed the lease, that was the whole point of doing all of thisThe *** ***, *** *** failed to complete her jobOnce we were notified that the applicant was approved, we were never advised to come in and physically sign the new applicant onto the lease, which is the reasoning of this complaintIt was not until months later that we found out (on our own) that the applicant was never added The apartment *** never contacted us again or followed up with us, in regards of getting the applicant to sign the lease, therefore we assumed the awas completeSince the process required a sign on, the *** should have made that very clear, which failed to happen*** *** advised that the application was approved and that was all, she never once told us after it being approved that a sign off was necessary, nor was it ever mentioned months down the roadSince the *** *** failed on giving basic instructions of adding a person to the lease, we would like our money backAs a ***, we feel like it is her job to keep up with these kinds of things and advise residents of the proper steps to take in certain situations like these, that is what she is supposed to be there forWe should not have to assume things which are apart of a ***'s job.
Regards,
*** ***

Company's response below:From: *** *** ***>Date: Thu, Dec 8, at 3:PMSubject: ID ***To: "*** ***>Cc: *** *** *** ***>We charged the resident for only room carpet replacement due to pink and
red stains We have pictures of the damages The resident is able to view those pictures in our office is she likes. *** *** * *** ***WRH Realty Services, Inc.*** *** *** *** *** * *** ** ***
** *** * ***

Complaint: ***
I am rejecting this response because:I currently reside at The *** ** ***, *** *** ***My complaint is in regards to *** ***, NOT the *** ** ***The location of my complaint is *** *** *** apartment ***.
*** ***

Company's response below:Hello ***, Can you please pass along the below message from *** ***’s *** ***: Hello Ms***, The additional applicant completed an application and it was approved. The residents failed to sign the actual lease which is why the additional applicant was not added to the lease. However, the application was processed, resulting in an application fee of $The fee is used to process the application not add the additional applicant to the lease. Please let us know if you have additional questions regarding this matter. Thank you

Company's response below:Hello ***, In response to compliant #*** regarding Mrs***’s problem with *** ** ***, this is not a community that WRH Realty Services, Inccurrently manages. This property has been out of our management portfolio since 2012. Thank
you *** *** *** ** ***WRH Realty Services, Inc.*** *** *** *** *** * *** ** ***

From: *** *** ***>Date: Thu, Aug 31, at 10:AMSubject: ID# ***To: "*** ***>Cc: "*** *** ***>, "***" Good Morning/Afternoon, I went to
*** *** *** this morning spoke with *** *** *** who advised the issue has been resolved (vs rental amount). Thanks for your time and patience

Company's response below:From: *** *** ***>Date: Thu, Dec 8, at 3:PMSubject: ID ***To: "*** ***>Cc: *** *** *** ***>We charged the resident for only room carpet replacement due to pink and
red stains We have pictures of the damages The resident is able to view those pictures in our office is she likes. *** *** * *** ***WRH Realty Services, Inc.*** *** *** *** *** * *** ** ***
** *** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

? Complaint: ***
I am rejecting this response because:I have been told every month that they have an issue with all tennants being charges extra onto the rent because of the water/sewer problemI was told be a member in the *** *** that people are moving out because of this and they hope it's fixed soonEvery month it is the same thing, "We apologize and hopefully it's fixed soon." I should not be held responsible for a problem The *** is havingI live alone and I am away from my unit 80% of the week for workIt's impossible for me to use excessive amounts of water/sewer because I am not there? The *** and WRH are not addressing the real issueI will continue to pay exorbitant amounts until they fix their problemIt is unacceptable that I'm held to pay for their problem? *** in the *** *** tells me every month that she is sorry and hopes the problem is fixed soon? The response talks about everything except the admitted problem that needs to be fixed? Again, my request is to be released from my leasing contract without penalty or negative impact to my rental history so that I may move on to a better company with better business practicesThis is insane!!?
Regards,
*** ***

? Complaint: ***
I am rejecting this response because:I currently reside at The *** ** ***, *** *** ***My complaint is in regards to *** ***, NOT the *** ** ***The location of my complaint is *** *** *** apartment ***.?
*** ***

Company's response below:From:? *** ***Date: Mon, Dec 7, at 1:PMSubject: ID ***To: *** ***Cc: *** *** ***>Mr***’s deposit refund was returned to our accounting office
times as undeliverable by the post office.? The first time the address was confirmed with him and resentThe second time the check was resent to our leasing office for Mr*** to pick up.? The check was delivered to the leasing office today.? He has been contacted.? *** *** ***WRH Realty Services, Inc

Company's response below:Hello [redacted], In response to compliant #[redacted] regarding Mrs. [redacted]’s problem with [redacted], this is not a community that WRH Realty Services, Inc. currently manages. This property has been out of our management portfolio since 2012.  Thank...

you  [redacted]WRH Realty Services, Inc.[redacted] * [redacted]

Company's response below:Hello [redacted], Can you please pass along the below message from [redacted]’s [redacted]:  Hello Ms. [redacted], The additional applicant completed an application and it was approved.  The residents failed to sign the actual lease which is why the additional applicant was not added to the lease.  However, the application was processed, resulting in an application fee of $50. The fee is used to process the application not add the additional applicant to the lease. Please let us know if you have additional questions regarding this matter. Thank you

Complaint: [redacted]
I am rejecting this response because:I understand the application was approved, however the applicant and I were never advised to sign the lease to make the add-on complete. Should we have known there was an extra step which involved the applicant actually signing onto the lease, the applicant of course would have signed the lease, that was the whole point of doing all of this. The [redacted], [redacted] failed to complete her job. Once we were notified that the applicant was approved, we were never advised to come in and physically sign the new applicant onto the lease, which is the reasoning of this complaint. It was not until months later that we found out (on our own)  that the applicant was never added . The apartment [redacted] never contacted us again or followed up with us, in regards of getting the applicant to sign the lease, therefore we assumed the add-on was complete. Since the process required a sign on, the [redacted] should have made that very clear, which failed to happen. [redacted] advised that the application was approved and that was all, she never once told us after it being approved that a sign off was necessary, nor was it ever mentioned months down the road. Since the [redacted] failed on giving basic instructions of adding a person to the lease, we would like our money back. As a [redacted], we feel like it is her job to keep up with these kinds of things and advise residents of the proper steps to take in certain situations like these, that is what she is supposed to be there for. We should not have to assume things which are apart of a [redacted]'s job. 
Regards,
[redacted]

Company's response below:From: [redacted]>Date: Wed, Mar 9, 2016 at 5:15 PMSubject: complaint reference # [redacted]To: [redacted]>Cc: [redacted] <[redacted]...

[redacted]Revdex.com of NE Florida Linda…we’ve just received complaint #[redacted].  The complainant, [redacted], states that she is unhappy because she is charged a different rent amount each month.  That isn’t the case.  The amount of rent charged each month is the same as stated in the lease contract.  However, what does vary, is the amount of utility expense that is billed each month.  Each resident at our community is responsible for his or her portion of the utility expense, as explained in the utility addendum.  This amount can vary each month and our residents receive an itemized monthly bill. I hope this helps clear any misunderstanding, but please do let us know what else you may need. Best Regards   [redacted]WRH Realty Services, Inc.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Company's response below:From: [redacted]Date: Mon, Dec 7, 2015 at 1:02 PMSubject: ID [redacted]To: [redacted]Cc: [redacted]>Mr. [redacted]’s deposit refund was returned to our accounting office 2...

times as undeliverable by the post office.  The first time the address was confirmed with him and resent. The second time the check was resent to our leasing office for Mr. [redacted] to pick up.  The check was delivered to the leasing office today.  He has been contacted. [redacted]WRH Realty Services, Inc.