Wright & Associates, LLC

I will repeat what was stated earlier regarding Ms [redacted] 's complaint Her issues were with her agent, at no point did Wright Homes prevent Ms [redacted] or threaten to not let her close her home She had every right to close and initiate a dispute of commission via the Board of Realtors Ms [redacted] ended up taking this avenue after not closing her home, and could have done so post closing should she have chosen to close It is irresponsible to blame WH for issues she had with her Realtor last minute, especially when we had already set up closing at the title company and were ready to close We have emails between our closing administrator, the lender and title company indicating we were asking when Ms [redacted] would be signing closing documents In those documents we were prepared to pay an outside commission, so to suggest we were financially motivated to not close is a wrong characterizationI also indicated we received information that led us to believe she was fabricating a way to not qualify for long term financing in the days leading up to closing, almost as an attempt to request for a refund of deposits which the contract prevented that late in the transactionI have attached one train of emails between our WH closing administrator and the buyers lender I also included a correspondence between the same person and the title company in preparation for closing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Sharon W [redacted]

The buyer in question walked the home with the intent to close days before closing was scheduled, a clear indication she intended to close Our contract specifically stated Cindy W*** represented her, the buyer signed our contract, we worked through the construction process for months and we
were obligated to pay Cindy W*** at closing In the final days before closing we were made aware of disputes the buyer had with her agent There is a pending hearing at the Salt Lake Board of Realtors regarding these disputes between the buyer, her agent and the agent representing Wright Homes Despite the buyers grievance with her representation, this never precluded her from closing the home within seven days of certificate of occupancy which was sent to the buyers lender on May 11th, We never prevented the buyer from closing, in fact we sent closing instructions to the title company with the intent to close We have a train of emails requesting information from the lender, when the buyer would be closing With days passing, and answers becoming more unclear each day, an indicator to us the buyer didn't intend to close came when the buyers lender informed our closing processor that the buyer had recently transferred money from her accounts in an effort to disqualify her from permanent financing In conclusion, we had every intent to close this home with the buyer For whatever personal reason the buyer elected not to comply with her agreement in writing, which forced WH to put the home back on the market Per the contract, we retained the buyers deposit and chose not to pursue specific performance of the contract by keeping the deposit as our damages We are more than willing to forward any documentation, including the contract at your request

Complaint: ***
I am rejecting this response because:11/14/Response to Wright Homes At Revdex.com Seller, Wright Homes, in its November 8, Response, states that the "contract provides Wright Homes the right to retain non-refundable depositsThis provides Wright Homes the ability to cover expenses we incurred to start Mr*** Home" Buyer , Dale Gall, contends that Seller Wright Homes never expended any monies on the house that Buyer desired Seller to build for himFurther, Buyer requests that Seller provide him with copies of all expenses they claim they incurred in the construction of this house.Paragraph no2, Item Noof the Real Estate Purchase Contract signed by the Buyer with Wright Homes on July 14, states that: "the construction deposit of Buyer and any additional deposits may be used by Seller for construction purposes and other costs related to the propertyThe use of such monies shall be limited to construction of the residence described in this contract".In its October 20, Response to Buyers Complaint, Wright Homes claims that it went to great expenseto obtain a building permit and began construction on the site preparatory for the foundation"These statements are falseBuyer has gone to the construction site of the lot in question very recently and has photographed the lotBuyer also has earlier photos of the lot that he took prior to filing his Complaint with the Revdex.comNo construction was ever commenced on this lot by Wright Homes preparatory for the foundationFurther, Buyer has contacted the City of Saint George on November 10, 2016, and has inquired as to whether Wright Homes ever obtained a building permit for the construction of this houseWright Homes has NEVER obtained a building permit for construction of Buyers house, and in fact, their application for a building permit was DENIED by the City of Saint GeorgeAdditionally, Buyer was informed by the City of Saint George that Wright Homes never paid any fees associated with their application for a building permit as the application was denied.Additionally, Buyer inquired of the Washington County Water Conservancy District as to whether Wright Homes ever paid any water fees to this agency, Buyer was informed that Wright Homes had not paid any water fees to them.Buyer contends that Seller has not expended any of the construction deposit (for the purpose of construction) made by the buyer to Wright Homes and Buyer is requesting a full refund of the $5,Construction deposit made by Buyer
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Wright Homes was not obligated to pay Cindy W*** a commission at closing because I never signed a buyer/broker agreement with Cindy W*** RealtyWright Homes was aware that Cindy W*** offered a 0% commission if I would sign a buyer/broker agreement in May, 2017, (email to Lynette D*** referenced below) which I declined to sign because Cindy W*** had been dishonest and unethical in her business interactions with meWright Homes is claiming they were obligated to pay Cindy W*** a 0% commission at closing and refused to add an agent I selected to the REPC to represent me at closing. I can provide copies of the following emails: In an email from Lynette D*** to me Lynette stated: “I told you we would not add an agent to the contract, we had a lengthy discussion to that affectI did not tell you you could bring in another agent, that was never discussed as an option.” In an email from me to Lynette D*** I stated: “Cindy has also asked me to sign a buyer broker agreement this month stating 0% commission and offering to pay me $from her personal account to sign the agreement “ In an email from Jessica S*** to me Jessica stated: "I called Cindy W*** and asked if I could see if the builder would let me step in and represent you and Cindy didn't mind given she was not going to be representing you and she was okay with me calling the builder." “The builder's agent said I could absolutely not step in and I had no right to step in at this hourThe option was Cindy can stay as ***'s agent or she can be unrepresented and that was the only optionsIt was clear within minute on the phone that they would never allow me to represent *** even if Cindy was not going to.” In summary: Wright Homes said I had options: Cindy W*** would be my agent and Wright Homes would pay her a 0% commission or I could be unrepresented at closing; both options would result in Wright Homes receiving the 3% buyer commission. Wright Homes actions were financially motivated to benefit themselvesI defaulted on the contract because Wright Homes illegally prevented me from selecting an agent to represent me at closing
Sincerely,
*** ***

I will repeat what was stated earlier regarding Ms. [redacted]'s complaint.  Her issues were with her agent, at no point did Wright Homes prevent Ms. [redacted] or threaten to not let her close her home.  She had every right to close and initiate a dispute of commission via the Board of Realtors.  Ms. [redacted] ended up taking this avenue after not closing her home, and could have done so post closing should she have chosen to close.  It is irresponsible to blame WH for issues she had with her Realtor last minute, especially when we had already set up closing at the title company and were ready to close.  We have emails between our closing administrator, the lender and title company indicating we were asking when Ms. [redacted] would be signing closing documents.  In those documents we were prepared to pay an outside commission, so to suggest we were financially motivated to not close is a wrong characterization. I also indicated we received information that led us to believe she was fabricating a way to not qualify for long term financing in the days leading up to closing, almost as an attempt to request for a refund of deposits which the contract prevented that late in the transaction. I have attached one train of emails between our WH closing administrator and the buyers lender.  I also included a correspondence between the same person and the title company in preparation for closing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Sharon W[redacted]

Wright Homes signed a Real Estate Purchase Contract with Mr. [redacted] on July 14, 2016.  Mr. [redacted] provided a $5,000 construction deposit, along with proof of funds to complete the purchase.  Per the contract in Section 3 "Evidence of Ability to Pay" it states "all construction deposits are...

non-refundable."  Mr. [redacted] provided Wright Homes a termination notice on September 19, 2016 specifically terminating the contract.  The contract also states in section 7 "Buyer Default" that should Mr. [redacted] cancel or terminate the contract Wright Homes can retain as liquidated damages all sums paid to that point.  During the two months we were under contract we made modifications to the plan Mr. [redacted] contracted to build.  Those changes were reviewed by our structural engineer, then submitted to the city.  We secured a building permit to start the home based on structural changes selected by Mr. [redacted] at the time the contract was signed.  We also prepared the site for construction.  Mr. [redacted] met with our interior designer, and spent time with our sales staff trying to finalize interior selections for his home.  He spent weeks continuing to alter those selections, and requesting various scenarios for options in his home.  Considerable efforts were made to accommodate Mr. [redacted]'s selections.  No changes were ever made to the price of the home, only when Mr. [redacted] requested to deviate from the standard features of the subdivision was he provided different pricing options that could be added to the sales price.

We respect Mr. [redacted]'s decision to terminate the contract.  The contract gave him that right, likewise it provides Wright Homes the right to retain non-refundable deposits.  This provides us the ability to cover expenses we incurred to start Mr. [redacted]'s home.  Starting a home involves many steps, at a cost, prior to putting a shovel in the ground.

The fence was under construction at the time this complaint was made.  We have been in contact with the homeowner, and share her frustration with our supplier.  As of the end of the last week the fence is already complete and should no longer be an issue.