Wright Auto Sales Inc

It was time for me to trade in on a new vehicleI had heard about Wright Auto Sales and decided to give it a try From the moment I stepped through the door I was made to feel like a V.I.P My sales consultant Ryan M was the most professional, and thorough person I have ever dealt with He left no stone unturned when finding me the perfect vehicle I would highly recommend this dealership and would not hesitate to purchase another vehicle a Wright Auto Sales And be sure to ask for Ryan M when you get there

WARNING !!! If you don't want potentially hard inquiries dramatically lowering your credit score, avoid Wright Automotive financing
I was looking into my financing optionsPuneet Ctold me one credit check would be preformed, and to just let him do his jobThis would give us a better idea which interest rates would be available to me and through which bank, or in-houseThat was not the caseEven after I expressed I only wanted one check done even if It meant a higher rate
I have an *** account, and when I got home and checked my score online, and then called their customer service, I found out multiple hard inquiries were made
*** ***
This dropped my score by almost points, which could be significant depending on your situationThe fact he flat out lied to my girlfriend and I, and didn't care afterwards when I emailed him, shows they don't care
***He made it seems like after running a check, he will give you rates from certain banksWhen in reality he's making applications to banks on your behalf, which all run HARD INQUIRIESHe showed me that he ran for one personI feel bad for that persons credit
If you don't mind being upsold by salespeople, ***, and potentially having your credit damaged, maybe you might find something overpricedBut they DO NOT NEGOTIATEHave funI recommend Autotrader, You will find anything they have for less $$$
Thanks for your time

I recently bought a *** *** at Wright Auto Sales in Kitchener and am very pleased with the sale from beginning to ending Everyone was there to help, no pressure sales at all From test drives to signing the papers everyone was helpful The car was presented to me in a very professional fashion with everyone done on it that I had asked for They made sure all mechanical items were working and the car was in excellent clean state with a full tank of gas upon delivery I would not hesitate to recommend them to anybody shopping for a used car Excellent service

WARNING !!! If you don't want potentially 8 hard inquiries dramatically lowering your credit score, avoid Wright Automotive financing.

I was looking into my financing options. Puneet C. told me one credit check would be preformed, and to just let him do his job. This would give us a better idea which interest rates would be available to me and through which bank, or in-house. That was not the case. Even after I expressed I only wanted one check done even if It meant a higher rate.

I have an [redacted] account, and when I got home and checked my score online, and then called their customer service, I found out multiple hard inquiries were made.

[redacted]

This dropped my score by almost 40 points, which could be significant depending on your situation. The fact he flat out lied to my girlfriend and I, and didn't care afterwards when I emailed him, shows they don't care.

[redacted]He made it seems like after running a check, he will give you rates from certain banks. When in reality he's making applications to banks on your behalf, which all run HARD INQUIRIES. He showed me that he ran 8 for one person. I feel bad for that persons credit.

If you don't mind being upsold by salespeople, [redacted], and potentially having your credit damaged, maybe you might find something overpriced. But they DO NOT NEGOTIATE. Have fun. I recommend Autotrader, You will find anything they have for less $$$.

Thanks for your time.

I purchased my vehicle that I am currently driving with Wright Auto Sales in Waterloo. When I first went to look at vehicles there, the sales rep that was working with me was pretty good. Although he tried numerous times to speak over my head to my boyfriend about the car, he did a fairly good job. I had communicated to him a few times that the vehicle I was looking at was not going to be registered in my name, just that I was the one purchasing the car. He acknowledged my concerns and said he would pass the message along. When I did pick the car I wanted, I was passed along to the finance team which was a complete nightmare from start to finish. The way I was spoken to was appalling (as if I was unable to comprehend what she was saying- talking down to me). She would take concerns that I had a tell me just to wait a minute, and that she knew how to do her job. I told her as well as I had told the sales rep that I was not to be put down on the insurance at which she quickly dismissed. I was contacted a few days prior to getting my car that was in "great condition" and informed that it had failed its e-test (this is a 2012 vehicle). When I came back in to pick up the car and sign the papers, the insurance had be drawn up incorrectly despite my numerous details on whose name it should be in, ect. I had to make 3 trips out of my way to provide them with the proper paperwork to make sure everything was in order because they could not figure out the first 2 trips what documentation they needed, despite this being most of their job description. I sent an email to them expressing my displeasure and was blatantly ignored and my email was never responded to. They also have made it a practice of theirs to beg people for good reviews on [redacted]. The phrase I received went something like, "If you feel you have had a good experience with us and with me, which you've expressed no complaints about (insert cheesy smile), it would be great if you could go on there and give me and good review. We are really trying to increase our internet presence and you giving that positive review for our services would be soooo helpful". All in all, I think that this business is presenting itself in a manner that is so customer focused and oriented when in reality do not care about the quality of their cars, services, or professionalism. As someone who has worked in the customer service industry my entire life, it is disheartening to me that people could be going in there and being treated in the fashion that I was.

second vehicle I have purchased with Wright ...this time I dealt with Geof W. as my sales guy and Craig L. as my finance guy experience was seem less ...they both looked out for my best interest and put me first..Kept me up to date step by step .Great experience with a fantastic ending...I would definitely recommend...all the people at Wright make you feel warm and welcome and the Sales manager Ryan was phenomenal as well ...Donna