Wright Automotive Group

Review: we paid off our truck on Nov 2 we traded this , and it was paid off to the company on Nov 7 we call wright auto to tell them we got rid of this and wanted our refund, we talked to tom he had us fill out papers and re fax them to him, he said it would take 4-6 weeks . we called on January 5 and they said they need the pay off paper to release this to us so we sent it to them called and Nick said he received it and was taking it right upstairs to do and he said it would be 5-10 business days . we called every day since and no one returned our call, finally yesterday Sam answered and said he would call back still have not relieved anything.Desired Settlement: they should have called and told us they needed more papers after the 1st guy said that they had all they needed . hen not to ever get back to us with what is going on, there is bad customer service!!!I will never visit there again and never have a friend or family deal with a place like this no customer service.

Business

Response:

Dear Joyce Palmer Edwards, Case ID [redacted] Wright Automotive deeply apologizes for the lack of communication with our customer. We have addressed this with our management team along with all of our employees. We never want our customers to feel that we do not value their time and expectations. Wright automotive has issued and mailed the refund check to [redacted] for the amount due. We have taken the necessary steps to assure the appropriate steps are taken to eliminate delays with our customers. I will personally contact Mrs. [redacted] to assure she received her refund and discuss the circumstances that occurred.y

Review: In late April we brought our daughter into your dealership, Wright GMC, to purchase a car since we had purchased two new cars last year at Wright Auto Group, and we had been very pleased with the service that we received. She fell in love with this 2010 Ford Escape and she purchased this car. LITERALLY, within 24 hrs. of this purchase we were calling the salesman as the air conditioner was not working, and the door chimes were acting strange. He sent us to the service department, who requested that we bring this car in the next week. At that point in time the air was working again, and the service person told us that they needed to have the car when the air was not working. It was probably a week or so before we could get this car back there when the air was not working as this was an intermittent problem. Of course, on those days Wrights Service Department was not open or the problem again surfaced after hours. At this point this car also revealed other random issues such as: the Bluetooth not working; the air not working; and buttons on the steering wheel not working. When we took this car to Wrights Service Department the second time the air was out, the wipers would not work (scary as it was raining,) and the Bluetooth was out. They kept the car for three (3) days and the only problem they could find to correct was to change the ignition switch. In desperation we took the car to a Ford dealer as the Wright Service Department had recommended --- this was our last hope before we felt we would be returning the car to Wright Automobile Group. The Ford dealer had our car for 10 days, and their diagnosis was that the alternator was bad, which caused it to send weird signals to the computer, and by this point in time this issue had destroyed the battery. When our daughter bought this car, she purchased the extended warranty that the salesman at Wright told us would cover everything but routine items. This was not truthful as we ended up owing $361.00 to the Ford dealership.There is also a noise in the front end that could easily be yet another expensive issue. We had heard this noise from the beginning but thought just a SUV noisy drive especially as car just inspected and sold to us but when my dad drove it he said that it is not normal and needs evaluated. *The clunk noise we were hearing in the front of this lemon turned out to be a controller arm and wheel bearing that needs replaced. This was a very obvious noise and should have been apparent to the Wright Service Department at the onset of this bad experience. How did this car pass inspection, as we were told, with this safety issue and so many other problems? We called Wright GMC's used car manager, Nate Basec (sp??). I also emailed Wright Automotive Group and I was provided the name of Duane Guthrie to call. They finally called us 5 days later and said we could trade the vehicle in if we paid another $5,000 to them for a different used car. It would be different if we were returning car because we did not like it and not because it is a safety issue. We offered if we kept this car could Wright Automotive Group fix the controller arm at no cost to us and give us a service credit to use in Wrights Service Department to cover some of the out-of-pocket costs we have paid so far and we would be happy. These items should have been picked up during inspection; if inspection was truly completed before car was placed on Wrights lot. Nate says that Wrights Service Department is not connected to the sales department, so he will have to go to the service manager and see what they can do and get back to me and he will make it right. He agreed that the problems this car has had is excessive and questioned why they were not picked up by service station during inspection and he would share with the service manager and get back to me with solution and make it right. After two days with no telephone call, I called him (8/1/14) and left him a message to please call me with an update. We have not received a return call and it has now been 5 days. We are finished with Wright Automotive Group. The fact that Nate could not even call me back and give me an update tells us how he feels about helping us with this car which he sold to us. We would have been happy with the repair work being done and some service money credit for her to use for oil changes etc. in your company.I would avoid this company at all costs as their customer service is sad and they do not stand behind the vehicles that they sell you.Desired Settlement: I would like the money refunded that we have had to pay out of pocket refunded including the controller arm deductible that we have yet to get repaired as all of these issues were present when the car was placed for sale on your lot.

Business

Response:

Review: I gave Wright Nissan a $100.00 check to hold a vehicle. The vehicle was sold and they have not returned my check. I have called the dealership 4 or 5 times to request the return of my check. They have stated on at least 2 occasions that they would return the check and have failed to mail it back. I am tired of being lied to.Desired Settlement: I want the check mailed back without continuing lies.

Business

Response:

Review: I took my vehicle to the local Wright Automotive dealership in Ambridge, Pa to get an oil change and have them check my Freon level for my a/c. The service person [redacted] phoned me to tell me that the level of Freon was low and she asked if I would like for them to add Freon and dye. I replied that indeed I did. About an hour later she called and told me that there was corrosion on the battery terminals and they would take care of it for $34.95. I told her no I didn't want this service. She then told me the vehicle was done and I could pick it up anytime. So I went to get the vehicle and I am hit with a $148.98 invoice. I asked why and she said for the diagnostics on the a/c. I told her I did not authorize this and she then informed me that the dye test was part of this diagnostics. If I would have known the cost of this service I most definitely would have declined this service. Never once did she mention the cost or the diagnostic that was involved with adding dye. She insists that she informed me of the cost prior to the diagnostics being done. This is a BOLD FACED LIE!! Customers BEWARE of this type of ploy. I am not happy with the situation and vow to NEVER take my vehicle to Wright again for service, for that matter purchase a vehicle from them ever again! All over $100!Desired Settlement: I would like them to be upfront and honest with the customers. They need to remember, that if you betray a customer today, chances are they won't be a customer tomorrow!!

Business

Response:

To whom this may concern,

Review: At the end of April I purchased a new silver 2012 GMC Terrain from Wright Automotive Group in Wexford. I never received any information about payment due dates because the address sent to the bank was incorrect (missing apt number). I traded in a Kia Sorrento, and Wright did not send the payoff in a timely manner. I received late notices from Kia Motor Finance. June 10 the general manager from Wright called me because the Terrain was damaged prior to my purchasing it. I was offered $1,000 compensation, or to trade in the car for the amount I paid for it. I expressed my concern that I never received any information about payments for the Terrain. I was told not to worry about it and these things typically take a long time. I was also told my first payment would be made for me to make up for the inconvenience. I traded the silver Terrain for a white Terrain. I am now getting collection calls from the bank who never received the payoff for the silver Terrain. The first call was June 18, and the payment was six days overdue. The silver Terrain is on the lot at Wright, but the bank says I am responsible because the car is still in my name. Once again I am being told by Wright not to worry about it. Wright claims a check was mailed and showed me a picture of the check, but it was via regular mail so there is no way to track it. I am receiving collection calls at work on my work phone, which is extremely embarrassing and no fault of my own.Desired Settlement: Wright should wire the payoff funds to the bank so they can post immediately and cancel the check dated June 13. If this shows up on my credit report as a late payment, Wright should work with me to clear it from my report. Additionally, the manager said Wright would make the first payment on my silver Terrain after the inconvenience of not receiving payment information. This has been a major inconvenience with the silver Terrain, so Wright should pay at least the first and second payment.

Review: On July 16 I went to Wright Automotive to look at a new Nissan Juke that I ended up purchasing. I showed the salesman 3 times the black vehicle I came to see but he refused to show me another vehicle and kept pushing the vehicle we test drive. There was large scratch on the vehicle that I noticed and reported to the salesman and asked to see a different vehicle or to have a discount in price. I was told there would be a discount on price for the scratch and there was an armrest negotiated into the price. As I was in the finance office I ask how much of discount I got for the scratch and he had no idea about the scratch and said there was no discount so we went to look at the scratch and I was informed the dealership would repair the scratch. The following week I called the dealership Monday, Tuesday, and Wednesday left voicemails and never got a return call. Finally on Thursday I called and got a hold of my salesman and asked about the armrest, the scratch, and the Nissan connect features that were not working. He told me he was going to go down to service and check on the armrest and call me back. The salesman never called me back so I called the dealership 2 weeks later on August 4th to find out what was going on. I spoke tou salesman and he informed that my armrest was in and it would cost me $150 to install but had to check with another guy about the scratch and he would call me back. By August 6 he sill never called me back so I called him again and he informed that the dealership would not cover the scratch and that I would be responsible of the scratch the dealership put on the car. On August 7 I reach out Nissan Comsumer Affairs over the issues who have been being help by an agent. After several days of the Nissan Consumer Affairs agent reaching out to Wright Automotive the dealership still never called me to correct any problems and then the dealership said they didn't know anything about the armrest. The armrest is written in the sales agreement. It's been almost 1 month of owning the vehicle and no one from the dealership has ever contacted me or returned me call to help with these issues.Desired Settlement: I would like the armrest the was written in the sales agreement, the Nissan Connect features to be corrected, and the scratch to be repaired.

Business

Response:

ID# [redacted] purchased a brand new Nissan Juke from us. At Time of delivery there was a scratch on the vehicle. At time of purchase we told him we would fix scratch and also give him a center arm rest accessory at no charge to make up for inconvenience. Mr [redacted], found this to be acceptable. We have reached out to him, offered him a rental vehicle while we fix his vehicle and install accessory. All at no charge to him. We hope this closes the case with Mr. [redacted].Thank you[redacted]

Review: On May 9th, 2013, I went to Wright Nissan in Wexford pa to have a brand new set of tires mounted on a brand new set of aftermarket wheels. I am a frequent Hyundai customer, and the tech, and service advisor there assured me that they would not be able to complete the service I requested, however they sent me to Nissan to complete this service.I arrived early, and the waiting room was empty. I sat in the waiting room for about an hour and a half, before someone advised me my service was completed. I paid my bill, and left, and headed to the shop to install my wheels on my vehicle, when I noticed, every wheel was scratched, dinged, and nicked around the edges.I immediately went back to the Nissan dealership and voiced my concerns. The service manager took some photos, and assured me he would have this fixed. I agreed, and left, assuming it would actually be taken care of.I was getting ready to leave for a trip for the weekend to a car show, and I installed my wheels despite the damage that was done to them. I drove 8 miles on them, when I was getting ready to leave, and I found a bubble in the front passenger side tire, about the size of a plum.I called around the Pittsburgh area to find a new tire so I could complete my trip, and I found one about 45 minutes away. I drove there, and they installed my new tire. I asked for the old tire back, and noticed there was a 6 inch section of the bead missing from the inside of the tire. I cant even believe that a professional dealership would send a tire down the road with a section of bead missing. This is very dangerous, and if I didnt catch it, could have harmed the three of us in the car.I called the service manager at Nissan, and explained to him about the tire, and he assured me he would order me a replacement tire that matches my others.At this point, I have requested that Wright Nissan Fix my wheels, pay for my new tire to match the ones they mounted, and pay for the generic off brand tire I had to purchase to complete my trip. The service manager at Wright Nissan has given me the run around since day one, trying to make it The Hyundai dealers problem, where I get service, to just avoiding my emails and calls.In addition I have made calls to the owners voicemails, and others at Wright automotive in an attempt to get this situation justified.At this point, I just would like Wright automotive to pay me to have my wheels fixed on my own, pay for the tire I had to purchase, and send my new tire up to the Hyundai store, where I can pick it up upon my next oil change. With the way that they have handled this situation so far, and with the quality of service, I would prefer to have them fixed on my own, by a company I have already spoke with, so I can see they are all fixed properly.Desired Settlement: Pay me quoted 350.00 to have wheels fixed.Pay for tire I had to purchase to complete my trip(as agreed)Send tire that was a replacement to Hyundai for me to pick up later.

Business

Response:

October 10th 2013

I have a collector car ( 1990 Nissan 300ZX Turbo ) with very few people have knowledge. I flat bedded it 31 Aug and waited for a call it had gotten there safely! I not only didn't but my calls to the service dept. never got past the 0perator that never knows anything. The plight of my car is still in Limbo in the third week. They called me once to authorize something it didn't need They never give you confidence that your baby is in good hands with people that care. I'm going to the dealer on the beginning of the third week with no guarantee I'll get to talk to someone! Take your business somewhere else.

Review: We purchased a used car with high miles from Wright Nissan. We were assured the car had been looked over, and that the expensive comprehensive extended warranty we purchased covered everything down to knobs, controls, etc. so we could rest easy. The MAJOR trouble started immediately, the warranty covers next to nothing, and nine months later we are having to trade in this car causing much financial strain due to the fact that we are incredibly upside down. We are angry and frustrated because Wright Nissan uses shady sales tactics and lied to sell us a worthless car and an even more worthless extended warranty. We will NEVER EVER recommend Wright Nissan and we will warn anyone purchasing a car to STAY AWAY from their crappy sales practices. Lesson learned the hard way.Desired Settlement: 100% refund of the AWFUL extended warranty Wright Nissan sells. Not prorated....100%. We would also like $2000 back to help cover the upside down debt we've now incurred because we have to purchase another car. And an apology would be nice because your salesmen really pulled the wool over our eyes. Either they were intentionally dishonest or they haven't been trained properly.

Review: I inquired about a vehicle that I saw online for a certain price ($21k) on Thursday Aug 7th. I was contacted by the dealership Sat morning (Aug 9th) about it. They informed me that the price wasn't correct. Not only did they not honor it or provide a reasoncable price for the vehicle it is still listed at the lower price on Sun (Aug 10th) which means other cosumers could stil inquire about it that lower priceDesired Settlement: I understand the value of the vehicle doessn't match the "mistaken" advertised price but would like the dealership to not continue the false advertisement to lure consumers to their website/place of business.

Review: On7/23/15 I took my car in because my Air Conditioner was not working sometime while under their possession it was damaged the front was hit and headlight was damaged. When I saw the damage I called Wright and talked to the service advisor Kevin M[redacted] who apologized and they would fix it he made a appointment got me a rental car and apologized for the inconvenience. On 8/4/15 when I took it there I got a call later in the day from wright Nissan saying they wouldnt fix it. They said it was damaged before without giving me any proof and without any explanation as to why they would set up a appointment and give me a rental car.Desired Settlement: My car repaired repaired as promised. front and headlight.

Business

Response:

To whom It may concern:In regards to case number [redacted], for [redacted], Wright Nissan has attempted to expeditiously resolve his concerns. On 07/22/2015 Mr. [redacted] brought his Nissan Leaf in for an air conditioning repair, at the initial start of the repair, our Master Technician noted on the repair order that damage to the drivers head light was present. It was brought to the attention of the service manager. The service manager also hand washed the vehicle as a courtesy to Mr. [redacted] to ensure a great service visit. During the hand wash the damage was again noticed.After picking up the vehicle, Mr. [redacted] called in to accuse the damage was caused by our dealership, at which point he spoke to Kevin M[redacted], a service advisor who was working his last day with the dealership, who told him to bring it in and we would address any damage that we caused. On 08/04/2015, Mr. [redacted] returned with his vehicle and the damage in question was pointed out. At that time the service manager showed Mr. [redacted] the repair order with documented damage prior to the repair of the air conditioning, he implied that we just added the damage to cover ourselves; he then said that it must have happened while parked on our lot. Video surveillance of the lot runs 24/7, the tape observed an at no point was the vehicle hit or damaged while on our lot. The service manager explained this to Mr. [redacted], and he was not happy.Mr. [redacted] also reached out to Nissan corporate, who performed an investigation and agreed that the damage was of no fault of the dealership.Please let me know if there is anything else that you may need to assist in resolution of this matter.Thank you[redacted]

Review: Their sales tactics were deceptive and coercive: By selling me a car (actually a lease) on April 17, 2013 that I was not completely satisfied with, they (a rookie salesman and Sales Manager, [redacted])said the car with power seats was not available and would cost in the $29,000 or higher range. Now the car is a Verano 2013 model and was relatively new on the market being only April. Its not that it was late in the year and none were available. They made no effort to locate the one with power seats and took advantage of the time I spent there, being tired, they wore me down. I had not had a car with manual seats since the 50's and having spinal stenosis need a lumbar seat. I got a 24,000 car for 27,000. Even tho it did not have power seats I was charged the higher price. Upon checking with another dealer, the Verano was available with power seats for 25,000!!I later checked [redacted]'s website that was advertising the Verano with power seats at 25,410!! When I complained to Mr. [redacted] about the seat he stated "We didn't force you to buy" which they did by stating it was not available in power and again he was unwilling to compromise unless I went to "leather at $29,000"! the same line as before. It wasn't until weeks later that [redacted] gave an offer where my payments would be $473 a mo (no wear & tear) and $1,000!! My present payments are $365 (wear & tear incl). I don't know what he was trying to sell, the same year car traded for a same year car?? This is just an example of their shoddy blatant crooked methods of treating customers. By the way, I "traded" my leased 2012 Regal in for this Verano. I sent a letter to [redacted] owner and of course got no response.The Buick dealer I usually deal with agreed after seeing the paper work that I really got taken by [redacted].Desired Settlement: From the onset, I wanted this car with power seats that are available without going into the "leather $29,000 group" as The Sales Mgr indicated and insisted. The car is available at lower prices according to [redacted]'s own web site and other Buick dealers.

Business

Response:

To whom it may concern,

On 4/17/2013 Ms. [redacted] came into [redacted] Buick to purchase a new Buick Verano. She wanted to trade in her 2012 Buick Regal because it had "too many blind spots". Thomas Lapore ([redacted] Salesman) took the time to show her multiple BUICK Verano's in stock. Never once did it come up that she wanted a power seat. Ms [redacted]'s major goal with buying a new car was the PRICE and what her PAYMENT would be. Ms [redacted] drove the BUICK that she picked out. Ms. [redacted] negotiated a price on the BUICK that she picked out. We asked Ms. [redacted] is this the car you would like to buy? Ms. [redacted] bought the BUICK VERANO she picked out. Ms. [redacted] signed bank contracts on the BUICK she picked out. Ms. [redacted] was not forced to buy a car without a power seat. Ms. [redacted] bought a car from [redacted] Buick that she picked out

About a month later Ms. [redacted] wanted to get out of her BUICK Verano because it did not have a power seat. We tried to explain to her that you cannot return a car because it does not have a Power Seat, She got upset and filed a complaint with BUICK the manufacture. We gave her options of trading out of her car into a car with a power seat. Ms. [redacted] was unwilling to assume the increase in her payment.

Sincerely,

General Sales Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I attempted to contact [redacted] ? [redacted] at Revdex.com at the phone # provided in her email but no one answered at that #. Mr. [redacted]'s response is exactly why I filed the complaint and is in keeping with the deception of their operation. I specifically requested power seats as I've had power seats in all my Buicks and couldn't believe Buick had manual seats,but was told verano was not available in power seats unless I went in the $29,000 range; I'm just repeating my complaint. Please see my complaint...I'm just repeating myself and beginning to realize there is no point in dealing with deceptive and unscrupulous practitioners and pathological liars. [redacted]

Review: I hads purchased GAP Insurance from Wright Automotive group when I purchased my car from them on 11/10/12. I traded in that vehicle on 7/11/14 and went out to the Wright dealership in wexford Pa to cancel the GAP policy and get a refund on 7/18/14. I was told it would take 2 to 3 weeks to get the check. After 3 weeks I called the dealership and spoke to [redacted] and was told he would check on it and get back to me by lunch time. He never return the call. I called 3 or 4 more times and still have not received any response. I had to call the GAP insurance company myself today 8/18/14 and was told that Wright never put the cancellation through. I think they should be pennelized in some way. They did not have a problem selling the GAP policy and getting their money.Desired Settlement: I think they should refund what I paid for the policy in the first place.

Review: On 6/9/15, I purchased a 2012 Acura RDX from Wright Automotive. Augustine L[redacted] (Salesman) and Dwayne (I do not remember his last name, General Sales Manager) and Dominica F[redacted]Sales Manager). Prior to buying the vehicle, I specifically asked these individuals about brakes and tires on the car. All of them told me they were good and I would not have to replace them for a few years. I thought this was reasonable because the car is a 2012 model and I understand that brakes and tires will need replaced. When I purchased the car, it had 47,816 miles on it and it current has 54,773.

I took my car for the state inspection on 1/24/16 and had to put new brake pads and rotors on the rear brakes. I was also told that my tires barely passed inspection and the front brakes barely passed. It a little over 6 months I put 6,957 miles on the car. The driving that I do is all highway and there is no way that the brakes and tires were good when I purchased the car on 6/9/15.

On 1/25/16, I tried to call Augustine and Dwayne to inform them of my problem, but they no longer work there. I left several messages for Rob T[redacted] (Current General Sales Manager) and he would not return my call. I called Dominick F[redacted] and he stated "If we had to repair every used car we would not make any money". He was unhelpful and did not want to be bothered with the situation. He said he would let Rob T[redacted] know that I called (for a third time). Rob stated "they stand behind their vehicles, but there is nothing he can do". I then told him I would like to file a complaint with Revdex.com and inform Acura of this and he hung up on me.Desired Settlement: I would like wright Automotive to reimburse me for the brakes that I had to put on the car. I have an invoice that shows I paid [redacted] Muffler for this expense.

Business

Response:

After reviewing all the details regarding this case we have found that vehicle Mrs. [redacted] purchased had new brake pads and rotors installed on both the front and rear axles prior to Mrs. [redacted]'s purchase. They were brand new when she purchased the vehicle. Unfortunately we are unable to know for sure what the brake conditions were when the vehicle was serviced at [redacted]. Brakes "barely" passing as noted in the complaint does not give us a true reading of the pad depth or exactly why they "barely passed". If we were made aware of the brake condition at the time we could have further investigated the situation and made the proper repairs IF they were in fact needed. However, we were not notified until after [redacted] had already sold the brakes to Mrs. [redacted] with what I'm assuming was her authorization to replace.

We do apologize for the treatment our customer received during her phone conversations with our sales department. Although we cannot speak to the exact nature of the calls we do not condone the responses that she received.

Because we do not have accurate information regarding the brake replacement, and the fact that we put new brakes on the vehicle when she purchased it, will not be offering reimbursement for the repairs our customer completed at [redacted].

Thank you for your time,

JoeT[redacted] Fixed Operations Director Wright Automotive Group

On 5/29/10, I purchased a used vehicle relying on an AutoCheck history report provided by the dealer (VIN [redacted]). On 4/26/15, I traded the vehicle and its valuation was partly based on an AutoCheck report which was generated online and reviewed with me. It indicated a collision with a building which damaged the left front in sufficient magnitude to require a tow to a repair facility. The report provided by Wright did not show this collision. It had been removed. The AutoCheck report provided by Wright had no entries between 5/21/06 and 6/22/07; the collision occurred in March 2007. Wright has engaged in a deceptive business practice which may have affected my original purchase decision and/or the amount I would have been willing to pay for the vehicle and the value allowed on the recent trade-in. Based on my experience, I feel this business lacks integrity and should not be patronized.