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Wright Jewelry

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Wright Jewelry Reviews (3)

We will refund the customer in full for the money she paid to usPlease message us privately with her address so that a check can be mailed to her

The ring that was brought into us for repair was severely worn  The sapphire stone was scratched from this wear.  The repair that we did to the ring was to gold solder 3 cracks at the top of the shank.( the shank is the bottom part of the ring) We feel that the section of the ring that we...

repaired was done in a professional manner. We touched nothing else on the ring.  The ring was picked up by the customer's husband and nothing was mentioned about the repair at that time.    When I did learn that the customer was unhappy I did phone her and offered to refund 20% of what she paid for the repair, which she did agreed too.  When the item was dropped off a quote was not asked for nor did we offer one.  Both times, when the ring was dropped off and picked up, I was not in the store since these days were my scheduled days off.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. There was no damage to the sapphire stone before dropping it off.  A woman knows what her ring looks like at all times.  The sales woman I saw when dropping off the ring was also shocked at the poor repair job of the ring and agreed it was obviously not straight and was also very surprised that no quote was given.  She could also see the damage to the stone.  It is the businesses' responsibility to give a quote. Not giving one raises a lot of red flags which I regret not acting on now but I had a previous repair job done about 5 years ago so I wasn't overly concerned, had I known the outcome of this repair, I would not have even dropped off the ring.  My husband picked up my ring as a favor to me as my job does not allow me to get to the business while they are open and I just wanted my ring back.  A refund of 20% was only offered after he refused to issue a full refund.  I had no choice but to take the 20% refund because I wanted to get my ring back and away from that jeweler as soon as possible.  The owner was also incredibly rude over the phone.  You would think he would like to keep customers satisfied, not the opposite.  I have since taken the ring to three professional jewelers and they are all shocked at the way in which the ring was repaired and could not believe that it was done by a so-called professional.  They showed me under a jeweler's microscope the shoddy work that was done which was even more upsetting to me.  I learned a lot from the three jewelers I visited.  I want the rest of my my money returned to me.  I was warned not bring my ring to that business, but they had done a previous repair which seemed ok but now I am left wondering if it really was ok as the average consumer wouldn't know the difference.  However, this most recent repair was very obviously a poor job. Regards,
[redacted]

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Address: 59 Main St # 61, Hudson, Massachusetts, United States, 01749-2151

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