Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
we tried to reach out to the customer. There are many companies that reach our to local neighbors to schedule free estimates. We want to make certain this was one of our team members. If so we are deeply apologetic and this should never happen.
Thank you for your concern. Whenever we do work in a neighborhood we try to reach out to any other neighbors who have older windows, siding, or roods to see if they can use our services. We apologize for the confusion, the salesperson who came to your door was seeing if you guys were...
interested in a free estimate. He is not an estimator and has no need to come into your home. The confusion likely came from the fact that if/when we come out and do estimates we need to come into the home to inspect the roof, windows, or siding. We apologize for any disturbance we caused. If we can answer any other questions or you would like more information on our services please don't hesitate to give us a call at [redacted] Thanks, Homestar Team
We are in active communication about the storm door. We agree that it needs to be fixed and we are willing. We have left several messages; we called the week prior to the complaint, the day before and even the day of the complaint to try and resolve this and make the job complete. We are very...
curious as to why you requested the help of the Revdex.com rather than return these calls and propose a solution. We do everything with no money down and do not collect until you are happy. Also, we were contracted to replace the Front Door, not the storm door. Home Depot delivered the storm door. When the installer arrived he was made to believe it was part of the agreement. However, in reality we would have used a very different storm door that goes with the Front Door we installed. In addition the handle you purchased separately was not meant for that storm door you also purchased. The Front Door we were contracted to do turned out great. The issues listed are all from the storm door and its installation, which was not on the contract and does not come from the company. We are going out, as scheduled, the day after we received the complaint to try to fix the storm door. Since our installer did attempt to install it we do not think its ethical for us to just leave it, even though it wasn’t supposed to be installed. The storm door may not be returnable because of the damage done to the storm door trying to make the handle fit. We are willing to compensate you, the customer, if this ends up being the case. Our goal is to make you completely happy, please just communicate with us and make an honest effort to resolve the issue before going to the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
we tried to reach out to the customer. There are many companies that reach our to local neighbors to schedule free estimates. We want to make certain this was one of our team members. If so we are deeply apologetic and this should never happen.
Thank you for your concern. Whenever we do work in a neighborhood we try to reach out to any other neighbors who have older windows, siding, or roods to see if they can use our services. We apologize for the confusion, the salesperson who came to your door was seeing if you guys were...
interested in a free estimate. He is not an estimator and has no need to come into your home. The confusion likely came from the fact that if/when we come out and do estimates we need to come into the home to inspect the roof, windows, or siding. We apologize for any disturbance we caused. If we can answer any other questions or you would like more information on our services please don't hesitate to give us a call at [redacted] Thanks, Homestar Team
The consumer called in and stated issue is resolved.
We are in active communication about the storm door. We agree that it needs to be fixed and we are willing. We have left several messages; we called the week prior to the complaint, the day before and even the day of the complaint to try and resolve this and make the job complete. We are very...
curious as to why you requested the help of the Revdex.com rather than return these calls and propose a solution. We do everything with no money down and do not collect until you are happy. Also, we were contracted to replace the Front Door, not the storm door. Home Depot delivered the storm door. When the installer arrived he was made to believe it was part of the agreement. However, in reality we would have used a very different storm door that goes with the Front Door we installed. In addition the handle you purchased separately was not meant for that storm door you also purchased. The Front Door we were contracted to do turned out great. The issues listed are all from the storm door and its installation, which was not on the contract and does not come from the company. We are going out, as scheduled, the day after we received the complaint to try to fix the storm door. Since our installer did attempt to install it we do not think its ethical for us to just leave it, even though it wasn’t supposed to be installed. The storm door may not be returnable because of the damage done to the storm door trying to make the handle fit. We are willing to compensate you, the customer, if this ends up being the case. Our goal is to make you completely happy, please just communicate with us and make an honest effort to resolve the issue before going to the Revdex.com.