[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response and already accepted their offer directly with Flooring America to fix the mistake that they made. The wall was properly prepared originally but their installer did not inspect for any imperfections (which we still do agree about) and he proceeded to install the tile and incorrect grout with poor workmanship.After several months of going back and forth via email with [redacted] at Flooring America they finally sent the owner ([redacted]) out to reinspect the job and they have now agreed to replace the tile and grout. Thus far, they have removed the tile and I had my contractor replace the wall due to damage from removing the tiles. Flooring America then inspected the wall yesterday to make sure they could work with that surface, which they said was possible, and then they delivered the tile and correct grout later in the day. They have offered to reinstall the tile and correct grout this Saturday (11/19/16) which I have accepted. They only agreed to finish this job on Saturday if I agreed to the terms through Revdex.com so this complaint would show as resolved. If for any reason they do not finish the job and not show up on Saturday then I will reopen this compaint.As it stands right now Flooring America and I are in agreement and they are in the process of fixing their mistake after a long prolonged dispute.
Regards,
[redacted]
I am responding to the complaint issued by Mr [redacted] regarding the tile job we completed for him in August. WE installed a tile backsplash and because we were not allowed to view the job before ordering the tile and starting the installation , we found the wall not to be up to standard code....
The customer told us to do the work even though the walls were imperfect and not up to code. The end result was less than expected. They tried to stop payment on their CC and the Bank sided with us because they know we stand behind our work. We explained to the customer that they should get their contractor to put up new walls and we would return to the home, remove all the tile we installed at no charge and we would re-order the tile for them and we would return to make sure the walls are good enough and up to code so that we an reinstall. We removed the tile today and they are getting a contractor to install new walls so that the job can be completed. This complaint was viewed by me for the first time today November 7 2016 , because my email address has changed and is now: [redacted]. I am amazed this customer has complained to you after we promised time and time again to help him. Apparently he has other issues.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response and already accepted their offer directly with Flooring America to fix the mistake that they made. The wall was properly prepared originally but their installer did not inspect for any imperfections (which we still do agree about) and he proceeded to install the tile and incorrect grout with poor workmanship.After several months of going back and forth via email with [redacted] at Flooring America they finally sent the owner ([redacted]) out to reinspect the job and they have now agreed to replace the tile and grout. Thus far, they have removed the tile and I had my contractor replace the wall due to damage from removing the tiles. Flooring America then inspected the wall yesterday to make sure they could work with that surface, which they said was possible, and then they delivered the tile and correct grout later in the day. They have offered to reinstall the tile and correct grout this Saturday (11/19/16) which I have accepted. They only agreed to finish this job on Saturday if I agreed to the terms through Revdex.com so this complaint would show as resolved. If for any reason they do not finish the job and not show up on Saturday then I will reopen this compaint.As it stands right now Flooring America and I are in agreement and they are in the process of fixing their mistake after a long prolonged dispute.
Regards,
[redacted]
I am responding to the complaint issued by Mr [redacted] regarding the tile job we completed for him in August. WE installed a tile backsplash and because we were not allowed to view the job before ordering the tile and starting the installation , we found the wall not to be up to standard code....
The customer told us to do the work even though the walls were imperfect and not up to code. The end result was less than expected. They tried to stop payment on their CC and the Bank sided with us because they know we stand behind our work. We explained to the customer that they should get their contractor to put up new walls and we would return to the home, remove all the tile we installed at no charge and we would re-order the tile for them and we would return to make sure the walls are good enough and up to code so that we an reinstall. We removed the tile today and they are getting a contractor to install new walls so that the job can be completed. This complaint was viewed by me for the first time today November 7 2016 , because my email address has changed and is now: [redacted]. I am amazed this customer has complained to you after we promised time and time again to help him. Apparently he has other issues.