Wright's Plastering

Review: I received a quote for a ceiling to be repaired. I paid $50 for the quote which would be deducted from cost of the job when completed.

The quote for the job was $3,773.00 I have since gotten 3 other quotes which varied between $700 and $800.

I suggest that he never intended to or wanted to do the job.

I believe he took the $50 under false pretenses.

I asked for a refund and got no response.

This may not be the type of complaint that you handle but I believe you should know that he is ripping off people. If it is a complaint that you don't handle, this is probably why you show no complaints against him.

Thank you.Desired Settlement: $50 refund

Business

Response:

Wright's Plastering has reviewed this complaint. It is our policy to charge any customer who lives outside the [redacted] or [redacted] area a service charge. This service charge is deducted from the total price of the job once the job is complete. This was explained to the customer and the customer agreed to pay this service charge. We do not feel that a refund is due because the customer did not chose for us to do the work.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don't dispute your policy. However, I expected a good faith estimate. Your estimate of $3,773 is 4 to 5 times what it should be. I have 4 estimates of $1,000 or less and they include painting which your estimate does not. I believe you should refund $50 because the estimate is unreal. I can't believe you wanted the job.

Regards,