Wright's Roofing & Contracting Service

In response the Revdex.com (Revdex.com) complaint proffered by the customer, Wright's Roofing, hereafter "the company" did not install a new roof on the customer's home. The company advised the customer that his roof was improperly installed, and that the warranty was voided upon the improper installation. The company further advised that the shingles were in a poor state of repair, and that the customer should replace the entire roof. The customer declined to follow the advice of the company, and instead, elected to patch the roof. The company completed the patch and the flashing in a proper workman like manner.

Thereafter, the customer called the company and complained of continued leaks. A company representative visited the worksite and entered the attack to inspect for leaks beneath the repair. The area beneath the repair was dry, with only signs of the previous leak. The representative went onto the roof and discovered a very small (less than 2/8th of an inch) bead of caulk that required an additional application due to shrinkage from drying, which is not uncommon. The customer however refused to allow the representative to apply the necessary caulk on this second visit. Therefore, the customer's claim of a second attempt to repair the leak is not completely accurate.

The company has declined to oblige the customer's request for a refund because the work performed was completed in a workman like manor, including the flashing. The customer denied the company further access to apply a small bead of caulk to the one small area noted above with shrinkage, responding instead with demands for a refund. On November 16, 2018, the company mailed the attached letter as a good faith effort to satisfy the customer, but the customer has responded with this Revdex.com complaint.

Wright's Roofing has been in business since 2001 our founder has more than 30 years of experience in the roofing industry. We are committed to customer satisfaction, and it is our sincere desire that each and every customer is provided with the very best service our industry has to offer. We regret that our customer is unhappy with the service we've provided, but again, we stand ready willing and able to reapply the small bead of caulk if the customer will please allow us to do so.

The company recommended replacing the complete roof because it was improperly installed to begin with, and it was aged. We mentioned that several times to customer before patch was done. That's the way to do it the right way, the first time. But the customer said he didn't want to put that kind of money into it. While on the roof, and before the patch was done, the customer pointed out other leaks at other places on the roof, other than the area the company patched.
The company did not patch those other areas because the customer picked the area he wanted us to patch. We patched the area the customer asked us to patch to satisfy the customer's instructions, since the company and the customer had a prior working relationship. In a situation where an installer merely patches a roof, this means that new shingles must be connected to the old roofing materials. Water can
enter the old roofing material and run beneath the old shingles and even beneath new shingles, then exit the first seam in the roof's decking, or some other place the water finds to exit. However and again, the company advised the customer to install a completely new roof, but the customer declined. The company only warrants the installation of a completely new full roof installation, which this was not.
Despite this, we have attempted to work with the customer, but the customer became belligerent and would not allow us further access. As to the photograph provided by the customer, the company offered to remove that soffit board in the photo, so that we would see precisely where the water was coming from. The customer refused. Once the water hits a flat area such as soffit, it will spread until it finds somewhere to leak threw, which will have an inexperienced person thinking the leak is coming from a totally different area. A leak does not always drip in directly under where it leaks in from roof. It can run down in between shingles and felt. It can go side to side, I tried to explain this to him and he refuses to at least consider it. I have looked at thousands of leaks in the 32yrs experience I have in the roofing business, but he refused my opinion on what could be the problem which we find confusing. We pride ourselves in making customers happy, but in this instance, we have been denied that opportunity.