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Wrightsville Auto Sales

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Wrightsville Auto Sales Reviews (10)

Customer was contacted after the first email Problem was resolved Customer is satisfied

Sorry for the delay We have completed the repair for the customer he is currently has his truckThank you for your time TB

From: [redacted] Sent: Tuesday, June 09, 9:AM We have parts for MR [redacted] truck and are working on a convent time to complete repairsMr [redacted] is currently in his truckThank you have a great dayTB

I understand the customer frustration, however, we adhere to very strict business practices which are well within industry standards In no way do we strive to dissatisfy our customers but we will never release a vehicle after repair of this magnitude until we have collected all of our money for the repair We offered several different payment options to expedite the delivery of his truck This company refused all options other than a check When accepting a check for over $9,000.00, we will never release the vehicle until the check has cleared and the money is in fact deposited in our account There are too many things that can go wrong with a check transaction and once the vehicle has left our lot, we have no recourse We apologize for the delay but we simply exercised standard, good business practices that is in line with industry standards I'll add that this customer made things worse with the way their representative talked to our employees with meaningless threats and foul language Be assured, once the service bill is paid in full, the customer can come and take delivery of their truck I can be contacted by phone or email, [redacted] to discuss this matter further if necessary [redacted] , General Manager, WestStar Autoplex

Complaint: [redacted]
I am rejecting this response because:Writing a bad check is a criminal offense, which is more than "no recourse." We have paid for the service provided and not received the product.  The remaining balance is to be paid upon pickup. At this time the vehicle has been at this dealership for in excess of three months which has cost me more than the value of the vehicle in lost revenue. Will not be returning to WESTSTAR GMC. I have higher hopes that GMC can correct this as I regularly spend over a million dollars a year with General Motors. 
Regards,
[redacted]

Sorry for the delay.  We have completed the repair for the customer he is currently  has his truck. Thank you for your time TB

Customer was contacted after the first email.  Problem was resolved.  Customer is satisfied.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]...

[redacted] I'm unsure what method this company is using to contact me , I am not Telepathic, Cannot read minds or smoke signals HOWEVER I do respond to actual phone call and texts.I would like to state I am impressed with the Revdex.com of Monahans like no other Revdex.com I've been forced to use...you are AWESOME!!!

From: [redacted] Sent: Tuesday, June 09, 2015 9:37 AM   We have parts for MR [redacted] truck and are working on a convent time to complete repairs. Mr [redacted] is currently in his truck. Thank you have a great day. TB

I understand the customer frustration, however, we adhere to very strict business practices which are well within industry standards.  In no way do we strive to dissatisfy our customers but we will never release a vehicle after repair of this magnitude until we have collected all of our money...

for the repair.  We offered several different payment options to expedite the delivery of his truck.  This company refused all options other than a check.  When accepting a check for over $9,000.00, we will never release the vehicle until the check has cleared and the money is in fact deposited in our account.  There are too many things that can go wrong with a check transaction and once the vehicle has left our lot, we have no recourse.  We apologize for the delay but we simply exercised standard, good business practices that is in line with industry standards.  I'll add that this customer made things worse with the way their representative talked to our employees with meaningless threats and foul language.  Be assured, once the service bill is paid in full, the customer can come and take delivery of their truck.  I can be contacted by phone or email, [redacted] to discuss this matter further if necessary.  [redacted], General Manager, WestStar Autoplex.

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