Wrinkle Couture

The ID # is [redacted] Also, I couldn't find a way to correct what I wrote about the Ad they entice people withThe other actresses name besides [redacted] , was [redacted] , not ***Thanks

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyUnfortunately we were unable to locate a customer account with the information providedPlease provide us with an order id and make sure the customers information matches their order to be able to resolve this complaint, we appreciate your understanding

To: [redacted] ***Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face cream and eye serum on a day trial basis back on 10/05/and paid the shipping and handling fees of $and $The trial expired on 10/19/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the face cream on 10/19/in the amount of $The customer contacted our Customer Service on 11/11/and requested for the subscription to be cancelled, which we didWe also provided a 35% refund of $for the face creamHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charge on 10/19/for any misunderstanding when placing the order: $for the face creamHere is the refund confirmation:$Trans ID: [redacted] dated 12/28/2017.The refund should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questionsAlso please acknowledge receipt of this email and the status of the complaint at your earliest convenience, thank you--Wrinkle Couture [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 10/04/and paid the shipping and handling fees of $and $4.95.Customer contacted our Customer Service on 10/11/and requested for the subscription to be canceledOur Customer Service offered the customer an extension to continue to try before canceling, however, the customer denied the offer and their subscription was canceled.We apologize for any inconvenience and or any misunderstanding.Here is the cancel confirmation: [redacted] Please relay this information to our customer and feel free to let us know should you have further questions.--Wrinkle Couture [redacted] @wrinklecouture.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This company is a total scam T C

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

It was nice speaking with you,We have not received further correspondence from your office regarding this complaintWe have searched for order # *** and did not find any orders so we believe that Ms*** *** did not purchase from our companyPlease note we have not received the original complaint containing the customer's information so we are unable to reach out to her directly to investigate this furtherWe appreciate any assistance your office can provide so we can close this complaint, thank you

Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our face cream on a day trial basis back on 02/10/and paid the shipping and handling fee of $The trial expired on 02/24/and due to the fact that the customer didn’t cancel they were charged $for the original order. The customer contacted our Customer Service on 02/24/and requested a refundWe immediately cancelled their subscription and provided a 50% refund for the charge on 02/24/in the amount of $However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining 50% refund for the charge on 02/24/in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID: *** dated 04/03/2018.The refund should reflect on the customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions.--Wrinkle Couture866-540-1523info@wrinklecouture

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our face cream and eye serum on a day trial basis back on 08/07/and paid the shipping and handling fees of $and $The trial expired on 08/22/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/22/2017: $for the face cream and $for the eye serumDue to no cancellation the autoship program took effectThe following month on 09/30/the customer was charged for new shipments: $for the face cream and $for the eye serum.The customer contacted our Customer Service on 10/02/and requested for the subscription to be cancelled, which we didThe customer also requested a refund so we provided a full refund for their recent order: $for the face cream and $for the eye serumHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing an additional full refund for the charges on 08/22/2017: $for the face cream and $for the eye serum for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: *** dated 11/21/2017. $Trans ID: *** dated 11/21/2017.The refund of $should reflect on customer’s account within to business daysWe will mail of check in the amount of $to the customer’s addressPlease relay this information to our customer and feel free to let us know should you have further questions.--Wrinkle Couture***-***-***@wrinklecouture

Revdex.com:
The business has refunded the rest of the purchase price ($60.40), and I find this acceptable. This is in reference to complaint ID ***. Thank you very, very, much for interceding on my behalf with this company
Regards,
*** ***

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Unfortunately we were unable to locate a customer account with the information provided. Please provide us with an order id and make sure the customers information matches their order to be able to resolve this complaint, we appreciate your understanding.

To: [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our face cream and eye serum on a 14 day trial basis back on 10/05/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 10/19/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the face cream on 10/19/2017 in the amount of $92.92. The customer contacted our Customer Service on 11/11/2017 and requested for the subscription to be cancelled, which we did. We also provided a 35% refund of $32.52 for the face cream. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charge on 10/19/2017 for any misunderstanding when placing the order: $60.40 for the face cream. Here is the refund confirmation:$60.40 Trans ID: [redacted] dated 12/28/2017.The refund should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions. Also please acknowledge receipt of this email and the status of the complaint at your earliest convenience, thank you. --Wrinkle Couture[redacted]

To: [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Unfortunately we were unable to locate a customer account with the...

information provided. Please provide us with an order id and make sure the customers information matches their order to be able to resolve this complaint, we appreciate your understanding.--Wrinkle Couture[redacted]{#HS:499078816-1644907#}

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 10/04/2017 and paid the shipping and handling fees of $5.95 and $4.95.Customer contacted our Customer Service on 10/11/2017 and requested for the subscription to be canceled. Our Customer Service offered the customer an extension to continue to try before canceling, however, the customer denied the offer and their subscription was canceled.We apologize for any inconvenience and or any misunderstanding.Here is the cancel confirmation: [redacted]Please relay this information to our customer and feel free to let us know should you have further questions.--Wrinkle Couture[redacted]@wrinklecouture.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]This company is a total scam.  T
C

I have received a refund in full from the company on this complaint.  Thank you for your involvement – since I was getting no where with them directly.[redacted]

Wrinkle CoutureRevdex.comThank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our face cream and eye serum on a 14 day trial basis back on 02/02/2018 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 02/16/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/16/2018: $92.92 for face cream and $89.95 for the eye serum. The customer contacted our Customer Service on 02/22/2018 and requested for the subscription to be cancelled, which we did. Unfortunately on 03/03/2018 the customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution, in which their financial institution has ruled the dispute in our favor. At this time we are unable to provide the customer with refunds, we appreciate your understanding. --Wrinkle [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To: Crystal BravoThank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Unfortunately we were unable to locate a customer account with the...

information provided. Please provide us with an order id and make sure the customers information matches their order to be able to resolve this complaint, we appreciate your understanding.--Wrinkle [email protected]

The I. D # is [redacted]   Also, I couldn't  find a way to correct what I wrote about the Ad they entice people with. The other actresses name besides [redacted], was [redacted], not [redacted]. Thanks